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    The UPS Store

    2.9 (291 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 2 weeks ago

    Services - The UPS Store

    Shipping centers

    Copymaking services

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    Hours
    Jonathan B.

    I realize people prefer to complain when things go wrong and that consumer shipping is a very difficult industry but 2.5 stars is unfair for this location. If you look at the reviews over the last 18 months, they are mostly 5 stars with a few 1 stars mixed in. I've used this location a handful of times and I have always been happy with the customer service. The woman who has helped me most of the time has been there for years. On the most recent visit, she offered to repack a fragile package I was shipping across the country -- double boxing it and adding significant protective packaging. She also explained a variety of delivery choices, most importantly including signature required. When I was unsure how to fill out some of the paperwork, she offered to do it for me. So why not 5 stars? It's pricey. I can't say for sure it's more expensive than other UPS locations but it seems like it. But it's convenient and friendly so I'll keep coming back.

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    Photo of S B.
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    8 months ago

    They are great! By far my best experience in getting UPS services. So kind, patient and helpful!

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    Local

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    8 months ago

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    9 months ago

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    8 months ago

    I always have a great experience at this location. Ritu is very helpful and friendly.

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    Local

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    8 months ago

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    Local

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    9 months ago

    Extremely courteous and knowledgeable staff that were able to answer all of my questions . The store was clean and very well organized.

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    Local

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    Photo of Kevin S.
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    10 months ago

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    Local

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    9 months ago

    Good experience. Efficient, quick service. We went in the morning and there was no waiting.

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    10 months ago

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    11 months ago

    Amazing service experience. The team members were very helpful. Highly recommend this site.

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    Photo of K C.
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    11 months ago

    Polite, fast service. Very happy with this location and their employee. Will retur.

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    Photo of Local

    Local

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    1 year ago

    Came here for notary. It was very quick and helped had to use their kiosk for printing and it worked like a charm.

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    10 months ago

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    11 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    11 months ago

    Amazing location , Amazing Service !! Always a smile in their faces no matter how stressful a shipment is . Best business partner for us .

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    11 months ago

    Very good service to assist with me on Amazon return and provided very good guidance and help.

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    1 year ago

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    3 years ago

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    2 years ago

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    1 year ago

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    1 year ago

    The staff are friendly and courteous, handing you the receipt with a warm smile and kind greeting.

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    11 months ago

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    2 years ago

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    1 year ago

    My favorite spot for dropping off Amazon packages or for any other postal needs. The front lady is always very helpful with a big smile :)

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    1 year ago

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    1 year ago

    Service was great! The folks at the store are professional. And they were prompt too!

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    1 year ago

    Store staffs are simply super, cooperative, and supportive. This store is also at prominent location in Cupertino. Good work team

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    Photo of Joyce L.
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    4 years ago

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    1 year ago

    Very helpful and polite. The site is clean and uncluttered. The assistant was also knowledgeable

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    1 year ago

    Sent an oblong pkg to the Midwest. Got great , quick treatment and was 1/3 the price of another carrier. Thank you.

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    1 year ago

    The staffs at this store are very helpful and efficient. I am extremely happy about sending my shipments to this store.

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    1 year ago

    Kate and her associate were super helpful and efficient in getting us to ship our package!

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    1 year ago

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    Page 2 of 8

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Ritu was the one who warmly greeted me with a sweet smile and the whole notary process was smooth!

    Mentioned in 9 reviews

    Read more highlights

    PostalAnnex

    PostalAnnex

    3.5
    (156 reviews)

    U fortunately thy closed due to the landlord selling the entire shopping complex to developers…read more I've never had issues receiving tracking, notary, or help from Chuck. Hoping to find where they move to and continue using their services.

    Such an awful experience at this Postal Annex location. I've had good experiences at other…read morelocations, but this one was a complete nightmare. I stopped in to drop off a few return packages since it was conveniently on my way home -- big mistake. Chuck (who I believe is the owner) didn't scan any of my packages, which was immediately suspicious. When I questioned it, he said they don't scan these kinds of packages... yet he ended up scanning the FedEx one but not the USPS one. When I asked for a receipt, he refused and said, "We don't do that here." I had never heard of a shipping place that didn't offer drop-off receipts. I was caught off guard and honestly should've asked for my packages back right then, but I was a bit shocked. I turned right back around and came back to retrieve them and he said no because once packages are "past the counter," he couldn't return them and they're already all mixed up. I pointed out that he didn't even scan my packages.. and I could clearly see one of my packages. I even offered to match my ID, but he refused and was incredibly rude about it. I should've read the reviews before stopping by this location.. that's on me. But now I'm so worried my packages will get lost or never make it to their destination. This is a ridiculous way to run a shipping business. I will never come here again and will absolutely be warning others to stay far away.

    The UPS Store

    The UPS Store

    4.0
    (260 reviews)

    Received very poor quality customer service/ interaction with male associate on 1/15/26 around…read more10:40am. I requested tape to secure a set of music instruments (drums with mallets) together prior to return to Amazon. Associate insisted I just put it in a plastic bag, took item from my hands, and did this action. I repeated my desire to secure the mallets to the set of drums twice. Since he refused again, I said I can just take them home, tape them, and come back. 3-4 times repeating my request he seemed to get annoyed and took the tape out, taped the mallets to the set. Amazon has recently started to refuse refunds for missing/incomplete returns, so that's my reason for the request. I'll try to remember better to tape items at home, but this was a very simple request. I have had associates handle return items and bagging recently that have shown up as "incomplete" on Amazon's and I've spent additional time trying to correct the return later. This was at a UPS store branch. I also had two items end up mislabeled (associate somehow swapped the label)- this was at another location. I am very careful in how I handle and process returns, understand mistakes can be made, but please consider the customer's request in the future. I was very clear, intentional and direct, and understand why I asked: I want to try to reduce the errors made when returning items.

    Awful, do not go to this UPS store. I walked in the afternoon of March eleventh in good spirits. To…read morebegin with I was not greeted or offered any polite customer service, it was deplorable, the man at the counter was rude and aggressive with me, I was afraid he was going to strike me out of frustration, I was frightened by his tone, he had no patience, he took His anger out on me, I was trying to be fair and give him space to help me with processing my package, all I received was heavy eye rolls and hard sighs, what ended up being the last straw for me was when he refused to process my shipping slip and tossing my package on the scale, it was then I stop him from any further contact with my The package and stated "he was being rude to me" and promptly walked out with my Package.

    The UPS Store - shipping_centers - Updated July 2026

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