I have only had negative interactions with the manager "Wilson". He does not have any good client / customer service skills and definitely not personable as a manager. With an attitude "is my way or the highway" does not work serving customers. He refuses to provide help and insists the customers should know and if not then it is too bad for us. I have gone to the UPS in Japantown who always provide great service and greet customers that come in and they ask "Hi and welcome in, may I help you?" And the manager try to charge me to use mailing tape. Seriously?!?!? Even the US postal service will not do that ! On top of everything , the Westlake UPS is not so nice to even provide a greeting and let alone provide much assistance lately from someone who is supposedly in a manager position. I have had better services at other UPS locations but I guess it depends on the manager who runs the stores. I have been to FedEx locations with better service. UPS needs to do something about this store as I am not the only one encountering these issues. I have seen the employees very young children around 2-4 years old running around in the front and back of the store. It is not dangerous to have toddlers jumping on boxes and counters and rolling on the dirty floor? Why bring your toddlers in and let them run free screaming in front of customers? This UPS store needs an overhaul. Too bad this one is the closest to me or I would go somewhere else. I am giving two stars for a few of the helpful employees I have encounter here. read more

June 29,2020 If this had a no star option I'd give that. We needed to ship a nightstand. He was in a bad mood and instead of giving us pricing options for packaging this piece of furniture he made it sound like it was in our better interest to go to the UPS hub in south San Francisco where they would have a plethora of boxes that would fit our nightstand. Low and behold, this hub doesn't pack anything and has no boxes outside of the standard small, medium, large document type boxes for standard shipping, nothing for shipping larger items. The woman behind the counter at the hub said that franchise stores have sent many people astray in sending them to a hub. She says they honestly just don't want to help people and pushes them to another person to deal with them. The guy at the franchise says he says people there all the time and they never come back. I now know why they don't come back to that specific store... Avoid if you are needing to ship anything larger than 20"x20"x20". We won't be going back at all. read more

Wilson is the most patient employee I have ever come across. I came in with a big item to return & he took his time helping me box it back up in a small box. I was stressed about returning this item, but he made the whole process so easy and stress free for me. Thank you Wilson!! read more

What a bummer! Speaking about helpfulness and customer service, you are on your own. Did not get that! The customer service person's name is Curtis. I asked if I could print an attachment from my email, but after some of his instructions, it was not downloading my document from my iPhone as shown to their email address. He said, "that they don't have internet and that I should go near the door to check if I can get better reception." None. The irony is that two people walked in and his attitude towards those two became so pleasant and accommodating. I did not even do anything to be antagonistic with him, so frustrating. Anyway, I brought my business to Colma FedEx. It was way much better service and the store customer service even showed me how I could download and print. Thank God there is Fed Ex! read more

I feel bad because I know it's the holiday season but watch your Amazon returns. I returned 3 items and only 2 were processed. The person who helped me did say "it's only two right?" I let her know it was 3 and she responded "oh okay" but didn't adjust the return. read more

Used their computer to print. I think it's $2 to use? Anyways their machine couldn't read any of the four flash drives I used, one of which I had bought at their store. I paid ~$8 plus a flash drive just to not print. Finally I caved and emailed my documents to them, I think it's was another $2. I had said I wanted my printouts to be printed on both sides and no color. They printed single page with color and I had to pay. I don't care about the money, but this is how you lose customers. read more

Thank you Ella I need to get a letter notarized. I did have to wait but it wAs ok . There was three people ahead of me it was simple and very inexpensive compared to other Financial services. They only charged $15.00 compared to other places it was $75.00 . They very professional and patient thank you. I will be returning if I ever need anything again from UPS read more

In case you didn't know it already, the UPS store has nothing to do with UPS. It is a franchise, which means that anyone with the $10,000 franchise fee can open one. As a result, if you want to see what it would look like if you tried to run a business with no management and no training, you have to go no farther than Daly City to see the results of this little experiment. These people routinely give me packages that are addressed to someone else, and they only follow their procedure of signing them out to you when I make them do it. As a result, they recently lost one of my packages. They have a record of receiving it, but when I went to pick it up they said "Yeah, sorry, I just can't seem to find it." Ok then, can we fill out some sort of claim form? "Well, we have to wait a few days and see if whoever we gave it to brings it back. Come back next week, OK." No, not OK. And speechless. read more

Fast service, reliable, and always available to serve customers. Pack all you can, copy and buy boxes; I only go there for Amazon returns and their boxes. Their boxes are the right size compare to other places. read more

Seems like they've turned around on service looking at all the reviews from 2016. I will go out of my way just to go to this UPS! Everyone there is super friendly and their service is really fast. If I ever have to wait in line it wont be more than 5 minutes. They usually have a lot of people there to help. I feel welcomed there, they do everything super quick and efficient! They even help me put my labels into the plastic slip and onto the envelop for me. Keep up the good work and service! read more

Nice people. Training is lacking. I went in today to have a handbook bonded because i need it in hard copy form for studying as well as for my personal records. I sat there for a few minutes waiting for someone to help me, which is fine as they were helping other customers. When my turn came up, I was told that neither of them knew how to bind my handbook, and that I would probably do better coming in tomorrow or going to the one all the way on Mission. Major inconvenience. Pretty unprofessional. When you offer services, everyone staffed needs to know how to provide those services. Binding is still used for a lot of things- you can't offer binding and not have anyone to operate the machine. Train your staff how to bind! read more

Super bad customer service. They will put you on hold forever. When I call back they will never pickup because they see my phone number. They made me to drive all the way there just to resolve an issue that could have been done over the phone. Bad place. Bad read more

Definitely no effort made when it comes to the ambience. And the carpet really needed som3 major vacuuming

It's pretty busy Store and always short staff. Was just one guy at the store and the line of like 12 keep line up because was just by himself. read more

Make sure to ALWAYS get a receipt for your Amazon returns. My last two returns have not been processed and they usually are processed the same day I drop them off. It's been more than two weeks and I just noticed on the Amazon app nothing has change and that it says they are still waiting for me to return my items. Unfortunately this was the first two times I said I didn't need a receipt and now I'm most likely going to be down $40. read more

$1 / minute to use their computers! You would think with today's technology they'd have updated systems. I was not happy that I had to spend 15$ to print 12 sheets of paper in black and white bc their old computers didn't know how to print an image from an email. I had to open each image in PAINT to resize and print to full page. At least staff was helpful and semi nice. I will not be coming back though. read more

Clueless, that is the best I can say about the employees there. It has gone downhill over the years.

"$2 for tape" is what I remember leaving this place. There was no wait which was great. Had my box and packaging slip ready to send out but needed to just have the box sealed before it shipped. I assumed they would have plenty of tape laying around for a quick seal job and be off. The lady says "$2 dollars for tape, OK?". I say, "You're joking right?" She says, "No." I say, "I can get a whole roll of tape next door at Walgreens for $2." She says, "It's standard charge for using store tape." I say, :( I'm happy to say she made a one time exception for me after considering walking out which was very nice of her. Please UPS, provide tape for your customers. You have been warned. BYOT. read more

The lady who attended to us in the Westlake branch was rude and condescending and was irritated to answer my questions about notarizing our documents! She shouldn't be in a customer service job!!! She's rude and obviously annoyed that she had to her job! That person makes your store sub par. Please hire deserving people. read more

I came in on August 20, 2020, and I needed a package to be shipped. I asked for an estimate of the cost of shipping. The Filipino associate told me it was $36, and it was the lowest price. I came back the next day, and a young lady gave me another estimate, and it was $16. She also said that it was the lowest price. The 1 star is for the associate that gave me the real estimate. Other than that, terrible. The person who I assume is the manager, had such a sour attitude and expression that was so offputting. She would look up at customers and not help them out. read more

Today on June 4, 2020... I went to this UPS store - Westlake with my friend. My friend needed to print out urgently, so we decided to use "in-store computer" for printing out. My friend doesn't have their own cards yet, so I lets them used my card. Unfortunately, my friend forgot to log out. So, one couple at the back in line after us, used PC to print out for 30 pages (EXACT) !!! which charged into my credit account for $27.53. I luckily knew it after 5 minutes walked-out from store. I rushed to talk with one staff ( He is a huge asian male staff). He did his best to help me solving the problem. I am very appreciated for this. This store manager should promote him or giving him extra hours or raise his wage. The other staffs seems unhelpful, one big female staff managed to call the manager and I got $22 back. Another big female staff, tried to talk with a couple that used my credit card to print out and consoled them they would be fine. Coz she saw them using their card. I tried to ask this couple to check their transaction from mobile banking. That couple pretended that they have paid it but not dared to show the proof. I couldn't blame anyone, coz it's my fault either. Finally, I would suggest to promote this huge asian guy. Because without him, I would be in trouble loosing my money. Next time, when you hire someone to work in a service field. Try to find someone who is willing to put his/her self into other people shoe. read more

The young asian kid that works at this store if you hate your job that much, go find another job somewhere else. Your attitude and the way you speak to people is very undesirable. Upper management should send this kid to a workshop for people skills read more

SERIOUSLY? (2 stars) IF YOU ARE HIGH, you should not be creating labels for valuable packages. UPS is cheaper than FedEx so it's kind of an obligation to use them. This is near my apartment and its convenient. I've come here several times to ship packages and it's always a 50/50 chance things will go quick and easy. One experience, I was shipping my godson's gift (he lives in a different state) and this box was huge. It was important this package arrives to its destination safe and sound. I wrote the address on a piece of paper nice and clear for the guy to type it into the system. I hate to judge people but I definately know when someone is HIGH. After printing the label out for me to sign, I verified the address(es) and they were wrong. Typos and everything. And who spells shit out with mix of lower and capital letters. I corrected him and homeboy still couldn't type things out correctly. Third times a charm, damn, can we say SLOW. Quit toking up and do your job correctly. Everytime I go there now, I just make sure I don't have him. The rest of the staff are on point, fast, and get things done and out of the way (correctly) on the first shot. I appreciate that! Will I be back? Maybe I'll try a different UPS store. Maybe even pay a little more and go with FedEx. Until the next review... read more

Don't come to this store! They CHARGE things WITHOUT TELLING YOU and don't show the items & prices charged on receipt! Also, their prices are always ridiculous! A medium size box for $12?! We wanted to take back the package and asked for a refund. The staff said ok and went to find it, then came back telling us the package was in the shipping center and cannot get it out so cannot refund. We said $12 for a box was ridiculous and the staff asked the store manager out. We now knew this price actually includes a box for $5-6 and taping it for $4-5. Really? I can already buy a tape for $5. Btw, their price for a new tape is $8. I also remembered several months ago, I printed something here. You know what, besides charging by number of papers you printed, they will also charge you $1/min if you use their computer and WiFi to send your docs to their printer. read more

This place is convenient with ample parking and depending who you get to assist you, the level of customer service varies. There's a female employee that seems to be a manager there who has assisted me about 4 times and has been rude, abrupt and off-putting all times with a scowl on her face. I can imagine the customers who gave 1 star due to poor customer service were likely to have dealt with her also. UPS, pls train the staff to improve their customer service. read more

Poor customer service. All the employees at this UPS branch just operate like cogs in the wheel. Yes, they get the job done, but not very nicely and definitely not politely. If I ever acted like that in my support job, I'd get a talking to. The only positives are that they are open during shelter in place and there is parking. Their management needs to re-examine the level or quality service the staff provides, unless "just get the job done" is the goal...then ya, they're achieving that basic requirement. read more

The heavy set Asian guy who works here is rude. He was soooo interested in making sure every other customer in the store paid for their $1.00 for a piece of boxing tape rather than help me the customer standing in front of him. I was going to pay to packaging and shipping a bunch boxed Xmas gifts but left because of him. This franchise owner needs to have a serious talk with this employee. I decide to go to the Post Office instead. The line turned out to be the same and they were helpful and attentive to my needs! read more

By far worst UPS store I have been too. For them to tape my shoe box they said it would cost an extra $10. Wouldnt let me use the tape to tape it myself. When I said the extra charge is ridiculous, I was told to never come back again. read more

Thank goodness this is just across the street from my neighborhood. As a grad student that always needs to get pages xerox'd from books that I can't purchase and fax out documents of importance because I don't own a fax machine; this place saves my butt! The staff here is great and are always friendly. UPS Store of Westlake, thank you for being around when I need you! read more

The UPS Store - Shipping Centers Near Me - Daly City, California

My husband had military ID, the lady didn't honor it because she said it needed an address. But the website just stated it needs to be a government issued ID. They need to train civilians the types of government IDs that are out there. It's really frustrating that she didn't honor that military ID. It was a retired military ID. We needed a notary and we needed the paper right away, but because she doesn't have the proper training or not enough experience with military ID, she didn't even try to help. It's sad. read more

I only come in to mail my return items so everything is pre paid and pre labeled. I have had zero issues in the 15+ times I've come here. I never wait for long and every single person has been very friendly every single time. I even felt like the service was above and beyond which is why I was so surprised to see such a low rating on Yelp. I'm happy coming to this location and will continue to come to this one. read more

I came today Sunday December 29/2019 at 3:55. The door was closed and there were two girls inside who work there. They were supposed to close at 4 but apparently they decided to close 10 minutes before so they can rest for the last 10 minutes. Very professional. read more

I had to make a few trips to different UPS Stores because the one in Westlake had issues with their fingerprinting/live-scanning machine. I had a better experience at the location in South San Francisco - more welcoming and prompt in assisting customers. The location in Westlake had to employees working the register, and were both not very welcoming and somewhat rude. read more

Trying to get fingerprinted, having an appointment doesn't matter. They take walk ins and ended up waiting for the walk ins to finished first before taking my appointment. read more

Don't go here. The old Asian worker is only nice to Asian people. I went here to get a notarized and he put me on the side to help the Asian lady first and he was really nice. After that he went to me and boy he was mean for no reason at all. He's racist. read more

Now 10/29/2020 I went to this store, terrible serbian ups, the Chinese lady did not serve me very bad service from that store, it is the worst in Daly City CA read more

I was optimistic after reading some of the comments. However, I took a leap of faith and I am glad I did. The young ladies who were in the working on a Sunday, were awesome. Thank you once again. read more

Needless to say this location is bereft of competence. Let it be known the customer service is horrid and the skills are next to nothing.

The worst UPS store ever. The employees are not friendly at all. They're looked unhappy whenever I drop off packages just like they don't want to do business anymore. The manager also limited me how many prepaid packages I can drop off a day. This UPS store should be closed soon. read more

Beware!! I have always used this store to ship without issue, but the last time I took in a package the attendant charged me for the envelope, didn't put a shipping sticker on it and went into the back room, leaving the package on the package scale. Something seemed way off so I tried to get her attention to finish my transaction, but another attendant had to come over and help me. She told me that the other attendant had only charged me for the envelope as if nothing strange had happened, finished the transaction and charged me for the shipping, labeled the envelope and put it in the appropriate place. It seems that the first attendant was planning on stealing my package?!?!?! WT!!! I felt lucky that my package actually arrived after anxiously waiting to see if it would get there. I see on another Yelp review that UPS store isn't even UPS. I'm done with this store!! read more