This UPS location is located in the heart of the Beaverdale neighborhood making it a convenient…read morelocation for a number of services: * UPS pick up/drop off * Printing * Packing materials * Printing Service has always been friendly, though process/procedure has sometimes gotten in the way of a great customer experience. Things to know: * Store front parking is limited to 20 minutes * The partnership with Amazon, and maybe other services) isn't rock solid. Amazon telling us that no label printing is required and having UPS contradict this and charge for printing in some instances. * The shared parking lot can be tricky to get out of. An option is to use the exit behind the hardware store to avoid street traffic on Beaver Avenue.

UPS Between Nov 17 and 19 (I'm not sure which of those…read morethree days) I sent a package from the Beaverdale, IA UPS store to my sister in Pennsylvania. The store was kind enough to package the items but after I left as they were busy. My sister texted me on Nov 21 that she received the package. At that point I had no concerns so I ditched the receipt. Yesterday Christmas 2025 I was talking to my sister and the present sent in Nov came up. What I had sent was a lighted display and a small bag containing multiple small (about 1") figurines of various items that were purchased in hospital gift shop. What she received was lighted display only. I can only guess that at some point before the packaging and sealing and sending that the small items were removed and reside in someone's house but not my sisters. BAD UPS. BAD!

Mail (including my medication) regularly leaves the distribution center only to go right back to…read morethe same center for days in a row, nothing but lazy and unprofessional

Very helpful service. They went extra mile to make sure zip code was correct. Very fair shipping…read morecosts.

This store is so convenient to my house. I drop off so many packages for returns and the clerks…read moreare so friendly and nice. They remember me from time to time and always want to help. I know if it hard for my mother and they will come out to her car and grab the boxes for her too. The store is clean and tidy. Sometimes it will smell like the restaurant next door and the parking isn't always the greatest because of the bar next door. All in all it is my go to place for returns.

Service quality has improved dramatically lately, even though this location is busier than I've…read moreever seen it. The employees with poor attitudes are no longer there, and the current employees are friendly and helpful. They may be new, and take a little more time to get things done, but the positive attitude is worth the extra time. Please be patient with them!

The older male employee at the front desk today was so disrespectful and rude. He had no customer…read moreservice skills whatsoever. I was just trying to get help with a shipment, and he suddenly got angry/aggressive about it yelled at me to "take my shit and leave". That response was not appropriate for the situation in my opinion, as I was talking calmly to him. He was not remorseful whatsoever. I'd rather the store just be closed than to be open longer hours but with this kind of employee running the store.

It's not the physical store that's the problem, but UPS sends every one of my packages to the store…read moreand doesn't deliver them to my house. EVERY SINGLE TIME I have something coming, I get an email that says I requested a delivery change and it's being sent to the UPS store. The driver never does any delivery attempts. He leaves no slips. He just automatically dumps all of my packages at the store. What is the point of delivery if it's not delivered? UPS sucks!

Absolutely ridiculous.... I scheduled an 11 am appointment to have a letter notarized by the…read moremanager at the Ankeny location. Even got a reminder email the day before my appointment. When I showed up for my appointment the store manager hadn't even shown up and I was told that maybe she would be in at 12 PM but the guy working didn't know. I had him call the manager as this was an important matter and a scheduled appointment not just a walk-in. He called her and she told him that it would be at least 45 minutes before she would be there. Horrible work ethic.

Ramond I want to sincerely thank you for your excellent service Happy Holidays. I'm really grateful…read morethat you picked up the 76-key piano and speakers and shipped them to Chicago so quickly. The packing was done perfectly, and everything arrived safely. I truly appreciate the care and attention you put into the process!

I cannot recommend this location enough!!! Shannon always goes above and beyond to ensure my art is…read morepackaged securely and efficiently. I am always impressed with how much time she takes for each customer and how incredibly welcoming she. She takes customer service to the next level!

I frequent this location, and the main sales associate, Shannon, is the real deal. Not only is she…read morehighly competent, but she's also a delight and is always super helpful. I appreciate when she's working - she adds a lot of value to UPS, but especially this location.

Garbage, i buy plants with two day shipping, daphnia, they lost my plants for a month and a half…read moreand killed it, they lose my packages all of the time and dont take fault for anything and two hour wait times to talk to anybody. Unfortunately live stuff ships through them and they kill almost everything i order from losing my package despite the fast shipping i pay for

Had a wonderful experience applying for my first passport today. Quick and easy if you come…read moreprepared and make an appointment. The official was lovely and easy to talk to.

I think his name was Toi...he was extremely helpful and knowledgeable. I would HIGHLY recommend…read morethis location, especially if he is working. Doesn't hurt that he's easy on the eyes

O starts. I had an online scheduled appointment today for notary services. I walked in told the…read morelady why I was there. She advised they don't do those services. I attempted to show her my appointment confirmation and she told me she did not care. I asked to speak with a manager (to complaint about miss leading online appointment scheduling do they could correct it) she refused.also would not give me a phone number or take my information. When I asked to get her name she also refused. I emailed the store to express my frustration and advise them of her poor attitude to which their response was EVEN worse than her behavior. They state I never made appointments despite sending images of confirmation and decided name calling was appropriate. I have filed a formal complaint to cooperate and included their email responses. Cooperate offered me an apology and agreed they are behaving poorly. I highly recommend taking your business elsewhere. They clearly have no problem abusing their customer who were never rude to them. Press and hold to

When I need help with shipping, they are my goto place. I have never been disappointed with their…read morework or price. Keep up the good work.

I agree with everyone here. The owner is the nicest person. I have sent many returns through his…read morestore. He is always willing to help me tape a box shut or put the return label on the box for me. He never puts off a customer just because he was working on something in the backroom. The turnaround for dropping things is quick. He is just the best.