FedEx is THE ABSOLUTELY WORST shipping service EVER!!! Every single time I buy something and it is…read moreshipped by this company it never arrives the day it is supposed to. I sit ALL DAY waiting because it has to be signed for and, as always, the delivery "time window" keeps changing till they say a new delivery date will be posted. I swear I will NEVER buy anything again from a company that uses F You Express!!!

I used purposely used the print and go email to send my files to them hours before heading to the…read morefed ex office in elcajon. After receiving the confirmation email from fedex letting me know my files were ready to print i got there and tried printing my files using using there self serve printer. The printer didn't work. I went to the front desk for help and was told Fed Ex didn't print Excel files only PDF files. I asked why I wasnt told about this when I received my confirmation email from them saying my files were good to go. It would've had them changed to pdf and save me a unnecessary trip. All he could say to me was that it says it on every printers in the office. A lot of good that does me when using the ' print to go ' email and you get a reply saying your files are good and ready for printing. It seemed to me the guy at the front desk was more worried about leaving work on time then helping print my files before they closed

No greeting. Just, "next!" I walk to him he's drinking a big gulp ( which he continues to sip off…read moreof throughout our interaction.) He tells me to put my item on scale. I'm returning cable box. He looks at his screen, tells me it's not in there. When I say it has to be, I was emailed complete instructions for the return. He smirks and checks again. I say, I don't see anything funny about this. He says it's not that serious. Very poor service. Unfortunately, I don't know his name. Other than that, I like this location.

I have been a customer of this ups store for over 5 years. There are different owners now than…read morethere was then. Under the old management this place was amazing. Customer service was a priority. They were super friendly, would chat while they served you, knew you by face and would start getting your stuff before you had finished walking up to the counter. I appreciated them so much I would buy them a large box of chocolates every holiday season. Then the new owners came. The owners themselves weren't very friendly, but with all the old employees there, it didn't make that much of a difference. But slowly all the old staff started leaving. There is a high turnover rate of employees. No one remembers who you are, no chatting, it's all business. Which is not a deal breaker so, no problem. Until today. I had an Amazon package that was delivered by Amazon at around 12:45. I never received the notification that they received it so I assume they didn't enter the deliveries into the system yet. But it's now 4:45, the store closes at 6 and I need to be in PB by 6, so this is my last chance to pick it up. If any of the few old employees are there, what they do is quickly look for my package, enter it into their system real quick and then have me sign for it. But today, I wait in line, get to the counter and get told, "sorry, we haven't entered them into the system yet. You can come by later today or tomorrow." I questioned a bit and I'm then told, "We are short staffed and we are too busy right now to do it. Sorry." So, what I'm hearing them say is because they are short staffed, they don't have time to serve me because they are too busy serving the other customers in line? My paying an annual fee to them to receive packages for me and give them to me when I come in, does not count as their job? It's just something they do when they have time? Am I not a customer then? Is there a reason the people sending packages with the UPS Store have priority over the customers who are picking up packages at the UPS Store? Nah, that's messed up. I don't care if you can't retain employees. I can deal with the fact that no one but the few employees that are still around from old management smiles or remembers who I am. No need to write a bad review for that. But when you tell me that you can't do what I pay you to do because you are too busy collecting money from other people, that's where I draw the line. Am I overreacting? Maybe. But that totally rubbed me the wrong way.

Such amazing service! I brought in an abstract art project to be laminated! He was so calm and…read moreworked with us to get the job done! He had so much patience! I couldn't recommend this postal annex more!!!!

Always Amazing Service! I love coming to this Postal Annex…read morelocation -- Michelle and Jesse always take such great care of me! They're friendly, patient, and super helpful every time I stop by. Whether I'm shipping a package, printing something, or need help with paperwork, they always make the process quick and easy. Thank you both for consistently providing excellent customer service!

I honestly have never left a review anywhere before, but I felt I truly needed to for PostalAnnex+…read more#241 in El Cajon. I walked in after spending an entire day dealing with a complicated situation that I couldn't resolve on my own. I was exhausted, frustrated, and honestly not sure if things would even get finished that day. From the very beginning, the staff here treated me with genuine care and respect. Instead of brushing me off or giving quick answers, they took the time to fully understand my situation, looked into details that were not even their responsibility, and patiently worked through everything step by step. What stood out the most was that they went far beyond what was expected. They didn't have to make extra calls, research additional information, or stay involved until the very end--but they chose to do so anyway, with kindness and a positive attitude the entire time. By the time I left, something I had struggled with all day was completely resolved, and I felt nothing but gratitude. If you're looking for a place where people actually care about helping you, not just completing a transaction, this is it. Professional, thoughtful, and genuinely exceptional service. Highly recommended.

I have come here a couple of times to get documents notarized. The service was quick and the people…read morethat helped me were friendly.

I have been going to the Mail Store for years because the lady owner is so helpful and…read moreprofessional. I buy all Shipping supplys, make copys ,mail all my bills there and buy lPostage stamps. Highly reccommend this business to all when you need to take care of shipping related business. Thanks for always being so helpful.

Always there when I need them in a pinch. Always nice. Not usually a wait…read more Easier than going to UPS or FEDEX most times.

John & Nick at Postal Center USA were a big help for me today. I had an oversized return that they…read morehelp me get packed up and shipped at the most affordable rate available. The new ownership has updated the aesthetics inside this local mail center. They offer many services to the community like, private mailboxes, passport services, shredding, notary and offer rates from all the major shipping companies around. They take the extra step to offer a great customer experience. I will continue supporting and recommending this small local business.

I called this location to ask a simple question about my U-Haul reservation after there was a…read morechange made. The woman who answered the phone was extremely disrespectful and unkind. I was just looking for clarification, but she clearly seemed unhappy and treated me like an inconvenience. Customer service matters, especially when people are already dealing with the stress of a move. Management should really reconsider who they're hiring and how they're representing the business.

Great place to get things notarized! Everyone is pretty helpful and nice. Service is quick as well.read more

Great service for all your shipping needs. Fair prices when I shipped some expensive items. Also a…read moregreat location to drop off Amazon returns or make some photo copies.

This is a great location specifically cause of an employee named MICHELLE…read more I never used to use Fedex cause of past experiences but this location completely changed my perception and specifically cause of an employee named Michelle. Michelle is awesome, she always immediately greets you and ask to help. She has a great attitude and work ethic. She is so intelligent and efficient and now I started using Fedex more than UPS. This is a great location also with ample parking and an easy to use Kiosk etc., and never to crowded with great hours. However and id like to reiterate if you quality care, efficiency and know your needs are met and package is being securely sent - Michelle ensures that and is a great representation for this location and Fedex as a whole! Great experience

I want to give my thanks to the amazing people that helped me print out a poster on October 30th…read more Both Billy and Trin were very kind to me and very helpful offering me different options for printing what I needed. Not only did the print came out beautiful and it was less than $7 for two prints, but Billy even trimmed the edges of the poster for me to make it clean and sleek. I was very blessed that day to be helped by such kind and amazing people. Truly appreciate it very much thank you again.