....Another great Day at The UPS Store! ....Parris a very Friendly and Professional Associate. Made my Day much easier. Exellent!

Waste of time. Don't even bother coming to this or any UPS Store for printing services. They require you to email the document to them, which is okay, but they do not offer WiF toi be able to email from your notebook. read more

Usually great customer service. I've always had good service. The workers are easy to talk to and are usually on top of everything.

I recently went in to drop off an amazon returned and was helped by Britney and Liz, I was running in cuz they were about to close and even though I went in last min they still helped me with a smile ! Great customer service ! read more

This service at this UPS store is outstanding! I really appreciate the staff, always greeting me with a smile and always go the extra mile to help me with package shipping and receiving. Also, they have a great selection of office supplies and they even make keys too! read more

Comments about the managers are so true! Went in today and just asked s simple question she didn't even look up at me. She just answered my questions with her eyebrow raised and pissed off that she had an actual customer in the store. thanks Rachelle assist manager, appreciate it I'll make sure to send everybody there at 4:58 next time read more

I always come to this UPS store and they always greet with a smile and Alex and Jesus do a great job managing when it gets very busy. They do a great job. Very clean store !! read more

My husband and I went shortly before they closed to have passport photos taken. I was wearing a white shirt and was kindly informed I needed a dark shirt because of the white background. Isaiah proceeded to take my husbands photo and allowed me to run home and change my shirt to be able to take my picture. When I returned the store was very busy and it was about closing time but Isaiah and Brittney were still very courteous and helpful and even offered to mail out our documents even though it was beyond their closing time. I really appreciate the awesome service!! read more

Love this location the staff is always so nice specially Leslie. She really help me with what I was send and what way was better for me to send it. Very friendly and good customer service I wish every was like this. read more

The stress of finals were in my past, but the stress of returning my books were very much present. I'm glad I chose this location to return my books because I was greeted by an extremely friendly young lady with glasses and long blonde hair in a pony tail. Even though she was off the clock, she assured me that I would be seen as soon as possible. Thank you to the manager for hiring such a friendly staff. read more

This place is a scam. I've taken packages there to just get postage several times. One day I asked why the price is so high and they told me they tacked on a couple dollars for their service fees. Service fees over $2 to weigh a package and stick a stamp on it? Then I go to mail a small card with a small cute balloon for my granddaughter, which already had letter size postage. All they had to do was drop it in the mail. They x'd out my postage stamp and put one of their stickers saying not enough postage because of its shape. I have sent many cards with small items in them over the years and the real post office never charges me more because the shape is not flat. Such scam artists. read more

Came to this location to drop off some really big boxes (returning a couple of bikes to Amazon). I arrived around 10 minutes late and began to freak out when I saw the gates starting to close (the ones behind the glass windows/door), thinking I was screwed because I was late. But to my surprise, the girls working at the time opened the door for me and allowed me to drop the boxes off, and they even helped me unload the boxes from my car! I was late, no fault of theirs. They didn't have to help me, it was within their right to turn me away because technically they were closed. But they went above and beyond by still servicing me, and by helping me unload the boxes from my car, which was great because I'm still in a cam boot from an ankle injury I suffered months ago. I left with a really good impression of this place. I told them I would write a good review because their service was exemplary and because they saved me another trip to that store, as well as the hassle of having to unload and reload those heavy boxes into my vehicle. I see a ton of 1-star reviews complaining about having to pay for tape. Really people? Do you walk into Starbucks with a cup of coffee in your hand, and ask them for some free pumps of vanilla or mocha, too? Tape costs money. If another UPS store hooked you up with free tape be thankful, they hooked you up. They didn't have to do that. Don't expect that hook-up every time you go, or to every location you visit. Any who, thank you so much for your service that evening, Jen and Crystal! read more

Clarissa was ao helpful and so friendly. I recommend going the UP store and look for Clarissa. She truly understands costumer service.

A-1 service today. Notarized a document. Wendi handle our transactions smoothly being the only person at work and systems were down. Highly recommended... read more

I went in to ship my old phone back to Verizon and I had a small box just needed to be tapped. I asked them to tap my small box smaller the 8 inches and the lady charged me $1 just to put a little tap on in. My husband went to another UPS and got a box tapped up and they never charged him read more

Well its always great when I go in there for service,Brittany has that smiles that lights up the place,Good Service from all.

Asked employee to please put a piece of tape to close package and she wanted to charge me $1.00 per package. Umm that's a 1st at a UPS store. And she was very rude about it. read more

Yup, 1 dollar to just tape the box. They say it with pride and arrogance. This place has no business being in our Sierra lakes neighborhood. either get new employees with customer service training or shut down. read more

What happened to customer service? Went today to ship an item back to Amazon and was charged $1.00 to tape the top of my box? Is this place that hard up for money? I will gladly drive across town to other places that value their customer relationships rather deal with a company that has no clue on how to provide a service to its customers. I would be out of business if I treated my customer base like that. read more

Have used the services here on several occasions before I realized what a screw they give you! Have sent several packages overseas, one never arrived. Decided to give them one more chance, they wanted to charge me $38.00 to send a small parcel to London, insurance extra, delivery time 10-12 days. Took it to the regular US post office on Sierra Ave. only cost $7.00 which includes $100.00 free insurance and delivery time of 5 days! Also used them to return something I bought online and was told the package was damaged upon arrival. Really? Unless you are looking for a good screw, go somewhere else! read more

My go to for everything. .stamps boxes shipping mailing certified. Always helpful always polite. Glad your here to serve. I'm that happy and satisfied customer. read more

Great customer. I was there a few days ago and had the pleasure of being helped by one of the employees there, Lesly. She was very nice and attentive to my needs. I would definitely be going back here for my packages. read more

The staff is extremely polite and professional, very helpful definitely recommend for faxing and printing needs, and graphic design as well.

I have a friendly experience with the staff each time I interact with them. I appreciate that they greet customers upon arrival. Clarissa was super helpful in explaining the process of my amazon returns. I'm there frequently and the staff is knowledgeable and personable. Great customer service is always appreciated. read more

I would like to say what a wonderful experience it has been since I've been mailbox holder for 2 years now. Past and present employees have been able to provide such a great environment, professional courtesy, and heart warming experience. They have kept me updated with my current accounts, notifications when packages arrive, and have made me feel a part of the UPS Store family. I would like to say thank you to all of them and I will continue to remain a box holder at this store. Employees include Brittany, Crystal, Clarissa, Adriana, Leslie, and Jenn. read more

Top notch printing services! Arlett assisted me on some prints I needed for an event and was very helpful.

Best customer service available. We have the greatest team effort. Go team Loma Linda!!!

Very disappointed in this store. My DMV registration was due on Tuesday, and as we all know had to be postmarked by Monday at the latest. Yes it was my fault for waiting until Saturday to send my registration, but I had a clear conversation with a young man at this store who assured me that my letter would be postmarked by the last pick up on Saturday afternoon. I asked again that it would leave at the last pickup on Saturday and he reassured me it would. Today I get a notice from DMV that my registration was postmarked AFTER Monday. That means that not only did it not get postmarked on Saturday as promised by the UPS store employee, but it did not even get postmarked on Monday. Thanks for the late registration fee. I will not be back seeing as this store cannot honor the information they give or get their letters out on time. Convenience does not make up for competence. read more

Im so happy to have this ups store in our community. It is not only near by but the staff is amazing, and very attentive to your needs. I was greeted by a staff member her name was Amanda/Adriana. She was very polite she took time to answer my questions and was very efficient and knew her products, great staff members. I'll continue coming to this store, Great job and keep up the good work. read more

Very good customer service, wanted to point Leslie for being super patient with me and answering all my questions with a smile.

Ive been send packages from here for sometime now and never had a problem till June 18th 2019. I went in as usual to send my military son some snacks Not Alot just 2 boxes of little bites (the ones they come in) , 4 protein bars, granola bars 1 box (the ones they come in), a lip balm and a letter. The girl at the counter did not explain anything she just came asking me how much I paid for each snack. GAVE ME A TOTAL OF $83 TO SEND IT! I grabbed my snacks and said forgot it. Than asked how much to send just the letter. Again she did not explain anything or did not give options and gave me a total of $23! To mail a letter. I said you know what forget it i will ho to the post office. Wouldn't you know the post office sent my snack box for $15 and my letter for YUP JUST A STAMP! You guys need to really get it together if you want customers to be return customers cause this is RIDICULOUS! I will be second guessing going back here ever again. Insane! read more

Wow! What service. I went in in a rush to make copies and walked out calm and with a smile. Brittany and staff were awesome. Thanks again.

We arrived about 7 min to close, the staff right away said hello and how can we help you. Then about 10 more customers walked in, and noticed that they also said hello and how can we help. Overall the staff was great, nice super helpful, im very impressed I didnt catch names but i was here 7/18/18 around 6pm. Even the truck driver waited for these customers and took the psckages. Great job staff abd thx for the service. read more

I can't understand why this store doesn't get more 5 star ratings because they so DESERVE it. We deal with store everyday and we always get 5 star treatment. My son has a great repore with these wonderful store associates. They are not only professional and beyond helpful and friendly but when they see you coming they walk up and take your packages. This is our one and only UPS store we use. We are spoiled by the excellent service and as a business myself we are glad they are OUR so convenient for us. Give them a try and you will love them too. read more

Condescending once again, and poor communication between the two workers, one was helping me at first and knew what I wanted, then the second was told to help me and had me fill out the wrong envelope. Treated me like I was stupid for not knowing o needed a certain envelope folder. Been there three times now and they're always rude to others but this time it was me. I'm done. read more

They sold my girlfriend an unnecessary shipping box (it was packaged PROPERLY, per manufacturer!) which increased the weight and price from 3.5 to 6 lbs and increased the size, resulting in a charge of $34.39, when the original price should have been $22!!! Never again!! read more

I always use this store for several reasons - first it was because it was close to my home and it was open later then the post office. Now it is because I send my son in with packages on a daily basis and they are so kind a - ALWAYS. The service there is excellent and we feel comfortable with them - trust is always key along with excellent customer service. This store has both - thank you so much for always being a honest, safe, clean and great sociable store to use. Try them out you won't be sorry - there is always parking and it's a great one stop shopping center they are located in. You won't be sorry. Thank you UPS store staff and we'll see you again soon. Happy Holidays to you all. read more

I just had the most frustrating experience at this UPS store. First the regular employees are not well trained. During a phone call to get help, Crystal hung up on me, and when I came in to discuss it, she denied that she ever talked with me. There were only two ladies working so hmmm. When I spoke to the manager, I did finally get the answers I needed, but absolutely no feeling of good will, or that she even cared. I won't be coming back read more

The service was pretty bad and they charged me 8 freakin dollars for a box to put ship my shoes in?!! That was on top of the 21$ I paid to ship the actually package. The employee who "helped me" also did not give me my receipt. read more