Fast and efficient.... BUT the last few times I've gone the kid Isaiah is always so damn rude! If you're having a crappy day don't treat the customers like you are. read more

Thank You Victor and Kelly!! Both were Amazing! They deserve more than 5-stars! If I can give them 10 stars I would! These two were beyond helpful and courteous. They took the time to show this 80's old timer how to navigate the internet and print out my UPS label. There was absolutely no rush and they completely made my day! I had over ten packages that needed to be sent out and it only took them less than 5 minutes to help! Wow! Once again, thank you for your professionalism and patience! You both were phenomenal!! I'm definitely coming back to this store from now on! read more

I come to this UPS Store location often to do Amazon returns. Lately it seems like the employees are bothered that they have to work, get off their cell phone or whatever. Either customer service skills training is lacking , or some may be having a bad day. read more

Good morning to all my friends and Freind People you all will always have a perfect ranting with me love you will see you all today10 1 219 thank you Vineissia Mcgregor read more

Always such amazing service and friendly people willing to help. I'm super grateful for this store during these times.

I asked both people behind the counter if the price of printing was per document or per page and literally 3 times they both told me the price was per document. Then they turn around and charge me per page! The man working didn't even apologize, just argue about the wording he used! Never coming back, service is awful and prices are misleading. read more

Ethan helped me get my COVID-19 vaccination record laminated today. He was quick, helpful, and incredibly friendly. I would return to this location because of his positive attitude. read more

Refused entry over a mask after I cited my exemption. Took my business to a nearby UPS store that does not discriminate over masks.

I do not ship items often so this was a very unfortunate dip into that little experience. I needed to ship a hard drive up north and paid two day shipping there and back. My friend I sent this to sent it back through USPS. I called this location to cancel the tracking number and to please give me my money back. Victor was very kind but according to store policy, they could not give me a refund since I did not have the label in hand. I contacted Corporate, they said it is up to the store if they want to give me a refund. In short saying this store simply refuses to provide a refund on a now useless tracking number. Thank you victor for your kindness, but I will not be doing business with your location any further. I post this as a warning to everyone else. This store may find a way to make sure you don't get a refund for anything. read more

This is how all UPS stores should be ran. They have a line outside since they allow only 3 customers inside at one time. They have a greeter who asks what service you need at the door and once it's your turn they send you to a staff member to help. The gentleman started on my paperwork for the live scan while he was waiting for his coworker to take over my appointment and she was extremely friendly and helpful. Then she told me to wait on the opposite side so she can process my Amazon return and a staff member greeted me and asked how she can help. I mean seriously they were all willing to jump in to help one another and never asked any questions. This has to be the first time I have ever seen great team work and received amazing customer service. read more

Great place to come drop of your packages I come here almost every day come check them out read more

The UPS Store - Shipping Centers Near Me - Fontana, California

I highly recommend to use another UPS store if possible. The staff here acts friendly but is real rude and unprofessional. I been coming here for a year and have tried using the other location off Summit next to the stater brother market. This staff will not offer the best price or most economic way to ship. All they care is to get you out and take your money. They tried to sell me a box for $11. I saw a tube that sold for $6.99 and worked for what I was shipping. Very terrible service and managed store. read more

Went in to drop off my direct Tv router no box, no additional packaging requested the woman who helped me was polite and friendly. It was a little busy but they were pretty quick at processing requests so I didn't wait long. I am glad I yelped this place because I didn't realize I had a location so close to me. Will be using this location from here on. read more

A lost package is never fun so when I went to pick up my package at the south fontana store and the team member, Alex, told me it was at the post office and told me to call I was taken aback by the poor customer service. I decided to call this store to see if they could help me out with some more clarification and a team member by the name of Kelly answered. Her customer service compared to Alex's was night and day. Kelly was able to reach out to my post office to see what the issue was and even called me back to let me know what had happened with my package. Kelly's customer service and care came off as very genuine and I felt as if she really wanted to help me with my issue. Kelly knocked it out of the park and even though this location is not the closets to me I know I will be coming here if I ever need anything again. Kelly went above and beyond, thank you Kelly! I appreciate YOU! read more

Avoid this Centre, untrained staff , manger is so rude , sent an item overseas and never arrived in addition need to pay additional to pick , wrong information have been provided, so pissed read more

The UPS Store - Shipping Centers Near Me - Fontana, California

I was in a last minute rush to have copies printed and stapled. Kelly took on the assignment with a gracious smile. Shout out to her for her outstanding work ethic. read more

If I could give 0 stars I would, but I can't. I came in last week to do a live scan fingerprint and the young man by the name of Eduardo that did them, incorrectly submitted by social security number. I called them and asked if I could redo them and they could possibly waive the rolling fee since they overlooked this. He said no. I understand that they have you sign off to make sure everything looks correct, but when he read my social security number to me, he said the correct number. So he must have submitted it incorrectly when he did it the second time. I had even said I'd pay the federal fees because I know that can't be waived, but he straight up said he wouldn't waive the rolling fee. This is $74 gone to the trash because the worker was rushed and just wanted me to get out the door. Never again will I return to this store again. And BTW, I will be taking this matter to BBB!!!!! read more

I just had the best experience at this location. I needed help shipping off something to Texas and an employee by the name Isaiah was incredibly helpful and very friendly! Will definitely be doing back. read more

Thank you for the outstanding customer service Liz & Brittny. To start, these ladies were so patient with my son and helped him with all his concerns. Even though it was 10 min before closing and never once did they rush us. I will definitely we use this UPS store from now own. AGAIN THANKS LADIES FOR THE HELP read more

I placed an order from Bed, Bath and Beyond which was delivered by Fed Ex to our UPS location on Sierra Lakes. When we went to pick up my packages, one was missing and no clue where it was or what happened to it. Kelly, Ruby & Bre, tried to help me figure out what happened to my package but to no avail. They were very polite and helpful. I decided to go home and contact B B & B. But, as soon as I got home, I got a call from UPS, they located my package! They called the UPS Summit location and sure enough my package was there! Fed Ex mistakenly delivered it to the wrong location! Seriously, Fed Ex!!! Not ok- but thanks to these wonderful ladies, my package was tracked down and found and I was able to lock it up- I want to also say thank you to the employees on Summit for holding on to my package and bringing it to my car for me. read more

I love this store! Perris is, not only an exceptional customer service rep - but a great person! I was in a bind looking for packing peanuts and couldn't find any available UPS stores that had them, after calling several stores, Perris took the time and opportunity to go above and beyond and assisted me in ordering what I needed without hesitation! I am very pleased to say I got what I needed and came to pick up - NOT ONE BUT TWO bags of the extra large packing peanuts, this is truly GREAT CUSTOMER SERVICE! And I appreciate UPS and their business motto! Thank you for your service! read more

This is the worst ups to come too. Came here to have a packet delivered girl was rude and rushed me and didn't explain my options. And to top it off i had an issue with my packet being delivered where i had to be on the phone with the carrier for over an hour to track my packet. read more

I was helped by Kelly today. She did a magnificent job and informed me of all my options. She was able to help me finish processing of everything that I had to mail. She was so fast, and so courteous. These are very professional people with the right attitude. read more

If you want to get ripped off come this location. It's "franchised" so they're allowed to make up whatever prices they want. $2.99 to rent the computer for a 1 minute use. OUTRAGEOUS! I asked the rude lady that helped out how much it would cost to ship something priority. It's same thing I ship every week at my regular ups, which I usually pay no more than 30. SHE TELLS ME $65. WTH!!!! I usually don't leave negative reviews but the service and prices here are absurd. Just trying to warn you if you decide to ship from here. DONT DO IT!!! read more

Absolutely horrible experience. I wanted to ship a computer from california to san antonio. They stated because the computer had a glass a single side panel, that they had to add 6" packing all around the entire computer and would have to charge me for a 30" x 30" x 30" box. The computer was only 17"x17"x7". The cost to ship ups ground was over $400. I asked them to pack it in a smaller box. They refused stating they would be responsible for any damages and its their policy. I then purchased a 24"x18"x18" box which they stated the cost would be $180 shipped, so i went to home depot, purchased packing materials and packed it myself putting in the entire 100 foot roll of bubble wrap into the box. I returned to them where they stated they had to charge me 1 inch larger on all dimensions to cover them for any additional costs by UPS. So they wanted to fraudulently charge me for a 25"x19"x19" box. I took the box to work where we have a UPS shipping account, and it was only $86 to ship. This UPS Store franchise is fraudulently overcharging so the greedy owner can make more money. Don't ever go to one of these places! read more

If i could give this store no stars i would. Absolutely terrible customer service and they are liars. We had our medicine shipped by aetna here through access point. All our documents showed that it was shipped through access point yet they still insisted on charging us $10 to pick up our package. Never had any issues with the UPS store that we used to go to. I would suggest finding another UPS store with more capable people. read more

This is the worst UPS store i have ever dealt with..Customer service is terrible. I shipped a package that need to be there at a certain time and my package came back to me all tore up with no postage on it that I paid for. I called to make sure Britney the store manager was going to be in there was told she'd be in there Monday morning from the hours at 10:30 to 1:30. I get there no Britney she's at another store for whole week. So we deal with some other lady that was obnoxious rude did not want to resolve the issue yelled at me in front of other customers after a long arguing with her she finally refunds me my money. If you're going to deal with this UPS Store make sure the postage is on your package before you leave the store. It is really sad that you have to go through something like this I need UPS Store. I will no longer deal with UPS Stores.. read more

Ms. Childress was very professional & assisted me quickly. I needed a print out & she did the download from my phone efficiently & got me back on the road ASAP!! Thank You! Would definitely use this location again. read more

Very helpful employees!!!! As soon as I walked in a rush followed...none of the employees looked or sounded overwhelmed. They helped everyone with the same professional and courteous manner. Keep up the great work guys!!!! read more

I went in to drop off an item to be returned. The guy helping me (ISAIAH) was very rude. No manners whatsoever. Took the item scanned it and just gave me a paper. Not a greeting nor a Thank you not even eye contact. He seemed annoyed. He shouldn't be working if he's not happy here. I won't be coming back here again . read more

The people in this story are EXTREMELY polite, helpful and have GREAT customer service. I was in a rush and both Perris and his female clerk (sorry I didnt get her name. Please forgive me) were very helpful and polite. I would recommend this location to ALL my friends and ANYONE who needed this service...5 read more

I came in today to return an item back to amazon I had to print label. I was helped fast and with great customer service. I enjoy coming here for any last minute mail stuff that I have to do! read more

I had a long day in the process of moving a food country. I walked in with my box of clothes falling apart from the box Aline was beyond helpful extending a hand taping and carrying my box. She was giving me great customer service. Very polite young lady and the way the store is ran is excellent they are all friendly and quick ! read more

Very disappointed with this store. I sent something to San Diego on 5/12. They told me I would need to rush it to get there by 5/17. I didn't have a choice as it was for a baby shower, so I paid the $20. The package ended up going to Kentucky and back to San Diego but days after I paid for it to arrive. I understand coronavirus slowed things down, but it should have never been sent to Kentucky, nor should I have had to pay for it to be rushed when it didn't make it on time. I went into the store and explained the situation to a manager the next week. He agreed with me and said he'd look into it and call me back. I never got a call. I called the store again a week later and was told the manager was looking into it and should be calling me back. Again, no call. If you want something to arrive on time, DON'T go here. read more

Came in today for the very first time and Heidi was very helpful with every question I had! Would definitely come again! Thank you so much heidi. read more

This is the UPS store I love to come and ship my packages, everyone is always so polite and helpful, I do have to say Brittany has an awesome personality and great customer service. read more

Excellent customer service and professional. A man was arguing with Adriana about a special discount button(though he was already getting a discount) and demanded he has her name, employee id., and manager of the store. He maybe was having a bad day, yet Adriana handled the situation very well. I'd go pack to ship my packages. read more

Love this ups store ! I'm a local and come here almost everyday to pick up labels and ship my packages. I do have my little one with me always and trying to set my packages up can be a handful , however they are always so great about spotting me and getting my labels ready while I get my boxes ready to be shipped . The staff is all very kind , and high five to the two employees that Always help me and have a smile on their face (the tall male and the petite female with the highlights/blonde) . The store is always clean and always has supplies extra bonus . -Jenn and Violet read more

There are times I only write reviews when I am really disappointed, but I need to say that the customer service here is amazing! Brittney is so sweet. Even dropping off a box is pleasant. Thank you for providing good customer service every single time I enter the store- it is appreciated! read more

Kelly was rude and unprofessional. I come here all the time for my shipping services and this is the first time I receive this treatment.