This is in reply to Tine B: I am the " handicapped man " that was in line ahead of you. I was standing there and not offered a chair by Mark, who greeted me by name as my family and I ( wife and three daughters representing the female contingent) have known Anna and Carlos on a professional basis for many many years now. I, and anyone else who regularly patronizes the store knows that we are perfectly welcome to go and sit at any of the workstations at any time we need to, and that we will be waited on in rotation. My wife and daughters have NEVER been treated with anything other than complete courtesy, nor have I ever seen ANYONE treated otherwise, and sometimes they don't deserve that courtesy. like when they are obstinate, unreasonable and have over inflated opinions of their own importance. While I was waiting for a LADY who offered to help me carry my parcels, I overheard part of your transaction. It seems that you had already logged your package in at another location and were angry at Carlos when you were told that, Yes, he could accept the package, but no- he could not issue a receipt for it because IT WAS ALREADY IN THE SYSTEM AT ANOTHER LOCATION. You were asking him for something ILLEGAL. A false document. I didn't hear the entire transaction, but I think that you were angry because you were being told "no". By a man. I wonder if you would have been so fast to throw labels around had it been Anna tending to you ( you were probably lucky it wasn't- she might have had a suggestion as to what you could do with your package) . This isn't about the crippled guy in front of you not getting offered a chair- it's about YOU being told "NO" , by a man who should be fawning over you because of whoever you think you are. If you were a member of this community ( I gather that you're not from your comments thank God) You would know that those people, as are almost ALL of the business owners and employees around here, are EXTREMELY helpful, friendly and accommodating. We have an awesome community here, it's something special. And although I thank you for looking out for the needs of a disabled person, even if you said nothing, I think that from the things that you said and the way you feel, it probably IS better that you take your business elsewhere. Not in HMB. Robert. 57 years on the coast and counting. read more

It is wonderful to hear that many people have good experiences with this particular location. Unfortunately, I have solely been met with rudeness and downright hateful demeanor. In particular, Carlos has an aggressive and hostile way of treating women. Yesterday, I was in line for a good amount of time. The gentleman in front of me was handicapped and had trouble standing. Rather than somehow letting him sit somewhere while in line, one of the clerks shouted "How are holding out there"? Once it was my turn, I dared ask a question about UPS in general. Carlos launched into a long-winded and condescending "mansplanation" while the line of waiting customers snaked out the door and down the sidewalk. I expressed concern and urgency after which I was snarled at and asked "Do you want me to send your envelope or not"? I left the store at 3 PM and saw on line that he only scanned it just before they closed. An aggressive and petty man. I will only come here again if there are no other options. read more

Super rude person working here he insulted my son on one occasion For not wearing a mask and I gave him the benefit of the doubt and went into return something to Amazon because it's a drop off and was very rude to me I told him "You could be nicer about it " read more

King Carlos and his Knights of the Round Table went above and beyond to solve a problematic transaction that was no longer their responsibility -- simply because that's the kind of selfless service they provide. Supported by a team of kind, supportive, problem solvers like Sir Marc; they weather the emotional barrage they face. You want this steel-nerved team working your packages and shipping needs. They will do what it takes to complete the quest. Support this store with your patronage. We need this business in our coastside community. read more

The owners are helpful and attentive. They will go above and beyond to get your project done in a reasonable amount of time. They also have been open during this difficult time and I appreciate this store's modifications and flexibility. read more

Anna was amazing in helping me get a last-minute order for a fundraiser done! I called the store in Pacifica and they were no help. So I called here and Anna was quick to help me and even finished my order earlier than expected. And my prints turned out great! read more

The only shipping store in town which, as a monopoly, gives them the ability to have an attitude. Over the last two years I have gone into this store three times because I had no other choice, each time hoping the experience would be better, it wasn't. EVERY time their attitude has been like they are annoyed you are bothering them. Unless you absolutely have no other choice then use HMB, but it's better to use the UPS store in Pacifica/Rockaway or the UPS store at 92 and Campus Dr. in San Mateo, Nice people in both locations. Or better yet start a competing shipping & mailbox business in HMB and offer real customer service. read more

At 12:10 p.m. on Friday May 20 I paid $ 109.17 and left a parcel at this store (receipt available if needed) to ship a parcel via USPS to England. Since the USPS tracking number still draws a blank on their Web page 3 days later, I phoned the UPS store. The call was answered promptly and courteously and the person on the other end provided the information I was seeking. This much is what merits the single star. However the "action" taken by UPS to date (Monday noon) is despicable to say the least. You see, the UPS store has not yet handed the parcel off to USPS which is less than a mile distant! The prospective recipient of the parcel sounds disappointed, so I am as well. Compounding the farce is the fact that on Friday afternoon I might have taken the parcel directly to the post office and that this a.m. errands took me past the Half Moon Bay Post Office again. My fault, I suppose, but I will not visit the UPS store again in the foreseeable future. read more

Really great service. The owner is always around, and he and the staff are friendly and helpful. One caveat is that the address of your mailbox will be pretty long because it will have both a suite # and a box #. But I always get my mail, even if the address is wrong. read more

This store is a pain in the neck to deal with. I have been there several times and each time the process gets longer and longer just to ship a package via UPS. Today, now it is a new form (to CYA) that has so much small type I could (had to be 15-20 sections) not even read it with bifocals. What should be a simple process where you give your phone number and all your data is stored has turned into a cumbersome process of filling out forms and fielding questions about how it's packed. It is all upsell and attempts to cover their backsides. I asked it this was UPS or their store policy - they told me it was THEIR STORE POLICY AND THIER FORMS. If you really want to use UPS, go to Staples. In and out in 5 min. Does not need to be this hard and time consuming. read more

One star only because I can't give zero. I experienced the poorest example of customer service today at this business. I requested a document be scanned and handed off a usb drive to copy the document onto and then to be safe I asked for it to be emailed. The employee said "sure", never mentioning there was an additional $5 fee to send an email. Really $5 to send an email. When asked to pay over $11 for a scan I asked why it was so much and the casual response I received was the $5 flat fee. I complained that I was never advised that there was an additional cost to send an email but all the owner could say was we provided a service and you did not ask what it cost. Very disappointing. They have prices for other services on the walls and other areas so you might think they would volunteer that there is a cost especially after having it put on a memory stick. Silly to have an unhappy customer over $5 when they could have just admitted that they should tell people what something costs up front. Good job neighborhood UPS store. read more

Just a quick update. Service has been a little better at this store. Seems the employees that are there now take more pride in their work than last July. Manager/Owner has been very friendly and helpful. I still visit this store at least pnce a week. No problems since my first review. Hopefully it continues. read more

I was in a rush and needed something printed from my phone. I called this UPS Store(AS IT WAS CLOSE TO WHERE I WAS) and they were a life saver. I didn't catch the name of the lady who helped me, but she was great! She printed everything for me, stapled it, and told me it was 10 cents a page. I was sold! Thanks UPS Store in HMB for making that easy. Tip: Email documents to the store email and they'll have them ready for you as you walk in the door. Store1604@TheUPSStore.com read more

This adventure started when my mom and dad had an emergency while visiting me. It meant they had to extend their stay and that they were unable to take their luggage on the plane when they left as they had to use walkers and wheel chairs to navigate. I called them and explained my issues and they were very courteous on the phone. They let me know what times I would have to have my stuff to the store to get overnight delivery (4:00 pm) and that they could help me pack it. We were set. The only staggering thing about the UPS store and their services are the prices. If we had to have our boxes there over night it would average about $125 per box...woa! We decided to go for a slower trip...saved us a lot of money. The service was awesome: they packed and boxed our items, no worries there. They were looking for a five day delivery, for costs sake. In the end, mom and dad were able to get on the plane with no worries about the luggage: which was our goal... It all came exactly on time, just as they said it would. It was in great condition and mom was happy. That is what matters, keeping the folks happy! They did what they said and that is awesome. Im a fan read more

I have been working on projects for several years now and using the UPS services to help my business expand, especially making copies and files for clients. The service has always been first rate, responsive and especially affordable so I do not need to have that same high quality technology at home. It is like having my own full service staff and equipment on call as needed. Bravo to Marc, Anne and the rest of the team! read more

The UPS store in Half Moon Bay is great. I have used a mailbox there for a number of years. They are all really cool and friendly. They know you and sometimes have your packages out from the back as soon as they see you. And I tend to get a lot of packages. Really great and professional group of guys and girls! read more

i've read some nasty reviews of this UPS store in Half Moon Bay, but i give them high marks. today and a few weeks ago, i was assisted by pleasant, helpful and efficient staff... nice job read more

These folks in this particular UPS store have always been very helpful to me. Top marks for being so informative, knowledgeable and helpful. Thank you. read more

Excellent, professional service! Anna wrote me about a problem with two large packages I was trying to return. A friend with a truck packed them for me and dropped them off at this UPS, neglecting to add the return labels. Anna was lovely and understanding over the phone. I emailed the return label to her, and they are now en route to the vendor, saving me $500! This store cares about doing a good job, and I'm impressed and grateful! read more

I have had reason to use HMB UPS store many times and each and every one has been a positive experience. Sometimes I just wanted to ship something (even then, the thoroughness and consideration for proper packing, etc. was evident); but sometimes I wanted something printed and wasn't sure how to go about it (posters, signs, bubbleheads, Christmas cards and letters) They offered suggestions and trial runs. A lot of work can be done via e-mail which saves a trip or two. I appreciate them every time I go in and am only sorry it took me so long to share! read more

This UPS store is perfect for our small community. They are locally owned and it shows in the friendly way they treat customers. They provide specialty services that fill in so many gaps typically hard to find in our area, for example notary, packing and general shipping supplies. They have gone above and beyond during the pandemic, as well, staying open and continuing to provide linkage to the outside world. Really great owners and staff. read more

I just walked out from there and experienced the most awful experience. The gentleman helping me was very helpful and nice! I would give him 5 starts. But the guy working with him, MARC, was extremely rude to a customer. An older lady was confused with their line. She walked up to an empty register, trying to gather what she was bringing in. Marc made a comment and said, who called her to the counter. As he was helping a customer, he continued making comments looking at the lady. He said, "sorry Karen, it doesn't work that way. There's a line." Eventually the lady herd the rude comments he was making. The lady got really nervous and tried to explain she didn't know how the line was working. Hence, she didn't even cut anyone. When it was finally her turn, the lady was mad already at how rude MARC was. I would be too. She tried to explain again she didn't know. MARC continued to try and make her feel bad. "Like you doesn't see the line placements I did on the floor? " and basically refusing to believe and and being rude about it. As she lady then tried to show him her code, he straight mugged her and would not stop staring at her rudely. The lady left furious. And Marc said, "ignorance is not an excuse" I felt horrible for not defending her. I tried to leave quick to catch up to comfort her but she was gone. She left mad and shaky!MARC was very intimidating and extremely rude! He should not be allowed to work there!!! The lady really made the most innocent mistake, and she didn't even cut anyone anyways for him to be that rude!! read more

About a year ago I was in a nightmare situation. I work for a corporation that had bought out the Ritz Carlton for an annual 4-day event. As part of one of the activities, the planning team (which I was apart of) had purchased over $15,000 worth of different sporting equipment off Amazon to assemble and donate to charity. Unfortunately, just a couple days before the event, the whole thing got cancelled. They tried to recoup as much of the lost costs as possible which resulted in me having to return over 50 shipments of amazon items back to their sellers as everything had already been delivered to the hotel. I spent almost three full days days shuttling shipments between the Ritz and this UPS store and the staff was the only reason I didn't lose my mind. I wish I could still remember the name of the man who helped me, but after I had explained my story, he always greeted me with a smile, helped me box and package truck-full shipments. I was even surprised when he advised me to go to USPS for cheaper shipping costs for a few shipments based on their return location. Overall great service, the staff was friendly, and worked quickly, and made the whole process relatively easy given the tediousness of the tasks I was given. read more

Worst customer service I have ever experienced, lazy server that spent her time yawning. ...if you don't want the job then give it to those that are willing to help. Ups store is a drop off location, refused to take package, didn't know what a shipping label looks like, just plain and simple POOR Just fyi..time is coming for all businesses to put customer service first..if you dont you will loose, no matter what neighborhood your in. ... read more

This is a very small store that packs a lot of punch. They are very helpful thoughtful and will go out of their way to make sure that they assist you. It's a pleasure to do business at a place that really appreciates your business. read more

Great UPS Store. Store manager is doing a great job and know how to handles customers as they walk-in. Never needed to spend more than a few minutes to get what I need done. In and out fairly quick. read more

The UPS store in Half Moon Bay is excellent. I believe it was Stephanie and Chris that worked with me on this project, but I have got excellent service from everyone I've worked with here. We had a death in the family and had to send out about 750 notifications to various people. Stephanie and Chris helped me print out all the notifications and envelopes. I was very sad and stressed out and they were very understanding and kind. My order was completed very quickly. At one point when we were discussing options, I told them to use their best judgment. The options they chose were better than what I would have come up with. They made a difficult job a lot easier, at a very tough time in my life. I cannot thank them enough. All the other times I've been in there they have been fantastic as well. read more

I've had an excellent experience every single time I've gone to this location. Customer service is top notch!!

The people who work at this store are really great. Kevin is my UPS delivery person and I look forward to seeing him almost everyday. They do a great job of taking care of their customers and they all are always in such a good mood. read more

The people here are always super nice and attentive. I never have to wait too long and if I do, there is usually an apology and an I'll be right with you. They do everything for me and I really appreciate that. Great spot to go to. read more

Special thanks to Marc. I had a presentation this morning in HMB and forgot to print the handouts (Thanksgiving holiday and I wasn't in the office). I used the UPS online order form and sent in the PDFs last night. This morning I walked in at 8am right when UPS opened and Marc pulled up my order and printed in just a few minutes. I know it's not always possible to print right when you need it, but I really appreciate Marc understanding my situation and helping print out these materials right when the store opened. read more

I've been here before and had great service. Today, Anna saw me struggling outside with my packages and stroller and offered a hand. She proceeded to help get my packages in order quickly and was very kind and helpful. Thanks Anna! read more

Thank you Carlos, Anna and staff for the quality work you provide. I've always been happy with the printing, photos, notary and faxing services that I need. The service is always quick and very reasonably priced. Thank you again! read more

Sometimes you are just mailing something back you didn't like. Sometimes you ran out of printer ink and need some copies. But sometimes you have something very precious to do. Carlos and Anna (the husband and wife team that own this store) have a passion for what they do. They get when it isn't just a package or it isn't just any old copy job. They listen and they care. They make sure it's right. Thank you both! The 52 8x10's were the hit of the wedding! read more

I just have to say, that the peeps in the Half Moon Bay UPS store are the best! Every year they help me make my Christmas cards, as well as helping me with other projects throughout the year. They are nothing like Kinkos, where they point you in the direction of one of their complicated machines and say, "good luck..." They are A1 in helpfulness, customer service, and all round nice people. read more

They saved our $100 Christmas gift! We recycle our packing Styrofoam "peanuts" by bringing them to this store for re-use. Unbeknownst to me, my mother in law had put a very small package at the bottom our box of gifts so it accidentally was left in the box of peanuts. We would never have known that we were missing a $100 check from her EXCEPT that the UPS store found it, unwrapped it, and then TRACKED DOWN MY MOTHER IN LAW to find out who it was intended for. They called us and we came to pick it up. In addition to the great customer service they always offer, now they are Christmas elves. read more

This is a great business. The people are very friendly and helpful. They always have a great solution to any question or problem.

I love this place! Sent a PDF to them and they emailed me back they had three different proofs to view...went in and they printed and cut for me in a matter of minutes. It's cheaper having them print in color than to do on my own printer! Yay! Staff is all nice and super helpful! read more

This is a change in my review of 2-12-2011. The local store in HMB worked with me to file a claim and eventually, UPS paid for the broken plates- although they are antique and cannot really be replaced. I found the owner to be appropriately concerned and apologetic. I am still very unhappy with UPS in general, as they have broken things as often as not in my experience with them over the last 8 years, but the local store did its best to rectify this situation. read more

The people at HMB UPS Store are the greatest. I came in at 4:00 in the afternoon with a project I needed ASAP. They helped me download it from my computer, showed me several options and had me out of there in no time. I can't say enough how fast, friendly,attentive and helpful they were. read more