I've spent the better part of my natural life in W.B. But until the other day never knew this place…read moreexisted. Its kind of nice to have a ship/pack/service center in this area , especially one that's off the beaten path. Like.. the path leads to no where.
I picked up something here that required signature and I wasn't home to get it. It was under my side business name, but addressed to me.
The little office park across from Clark street school in WORCESTER is the entrance to this location. Once you go past the old empty office buildings and Red Cross building you are again in W. Boylston. The road leading up the hill to Fed Ex is rather full of classic New England Crater style pot holes, so if you are in a rush, slow the hell down around that corner.
Go immediatle to your left and all the way down the end of the corner of the building to enter in the cusotmer service area. For a Wednesday night it was rather busy.
I encountered a supervisor/manager working on shift with another CS rep. Manager was cool, calm and collected as a couple of men were trying to ship large items and had half the instructions their boss left them with. It was terribly annoying for me since the other rep was busy with a very needy/involved customer. Not as annoying for the manager, who again, kept it super cool with the almost 20 min ordeal. during this time I noticed the CS rep to his right was becoming increasingly agitated with the other two men. Given they were loud, using speaker phone and speaking to another co worker that sounded less than competent, in another language. That really bothered me, she wanted them to leave so bad, she kept glaring at them, sucking her teeth and doing the loud sigh/exhale thing only in response to anything those two did. Funny thing: even though I was patiently waiting next in line, it wasn't her customer, and there was a line building behind me, NO ONE else seemed annoyed or perturbed by those guys ( who apologized a hundred times) except her. She made it known.
When my turn came and the needy customer who needed 20 copies of everything and confirmations for this that and the other thing left the building, I commented on her being flustered and having to do a bunch of paperwork following their visit. I said "Take your time" when she apologized for the wait. To which she responded with " Oh, Can I?" not too sure if that was a jab or a honest thanks, but nonetheless, she did indeed take her time and spent another good 8 mins finishing up the previous person's order, organized her desk area , uttered some overly stressed out statements like " I just don't know how I do it somedays!" " Oh man, is it time to go home yet? " THEN asked me what she could do.
Didn't have my door tag, but printed out a confirmation email with tracking number. Took her no time to find the package, but because it was addressed to a business ( my name 1st line - business 2nd line) she ALMOST didn't release it to me because I didn't produce a business card. I think she may have noticed how instantly and visibly angry i became, even before saying anything other than "No I don't have one" firmly. That she released it, but claimed there were no restrictions on the release other than it had to be signed for.
Payment/signature was less than 30 seconds and I was on my way. This place has been around longer than i can say, its a but beat up on the inside and the card readers dont do chips/android/apple or pay pal.
I did notice they have all the supplies you'll need and they are happy to wrap up and properly get any item secure before shipment there, which could save tons of time. I will say I hope i never run into her again though.. she needs to chill. Bad,.
