bsolutely unacceptable experience. I waited over 15 minutes for assistance with a résumé while already seated at a computer, and despite arriving before others, I was repeatedly overlooked. Staff claimed they were 'too busy,' yet continued assisting people who came after me. This level of disorganization and disregard for customers' time is extremely unprofessional especially when individuals are relying on your services for important matters like employment. Because of this delay, I was nearly late for a time-sensitive commitment. If this is the standard of service being provided, it reflects a serious issue with staff training, accountability, and customer prioritization. I would strongly urge management or HR to review this location's operations and address how customers are being treated. I would not recommend this location to anyone needing reliable or timely assistance. read more

We want to thank the fellow who answered the phone today to discuss our unusual (odd sized) shipping needs. He was the most amazing dude and really took so much time to be patient, and understanding about the difficulty of having an item with an odd or large size shipped to California. We had called another UPS store and the people were nice, but not as creative and intelligent as this guy. UPS is always wonderful, their drivers are excellent, and we really thank this location for the care they take to communicate with their customers. Sometimes shipping items is very stressful, but this gentleman who answered the phone is a real pro and knows how to figure things out. read more

Life is full of UPS and downs, and the UPS are what we're going to talk about today. Because when life gets you down, go brown. This is a pretty typical UPS Store with high prices as you can imagine, but it's good that it's here, and it can be pretty helpful if you need something like this. I'm definitely a fan of these kinds of stores, but not this chain, and not the prices either. read more

The UPS Store - Ups and downs - Shipping Centers Near Me - Houston, Texas

black guy in this store knows customer service. Always smiling and positive attitude.

Every time I need to ship something out this UPS is always my first choice! They are always quick and helpful! I even went in recently to ship an item and they informed me that it was actually supposed to be sent out to the post office, but still helped me package the item at no cost. Great customer service!!! read more

Fine service, but I asked a question about a service called "Pirate Ship" and one of the workers apparently had pretty strong feelings about what I mentioned and didn't feel the need to hold back his thoughts. read more

Many things to improve unfortunately, my sister and my mother mentioned that had a bad experience there at store with their personnel. They shipped a document on 12/26 and when I look for the tracking number in UPS website I am not able to find anything. So I called the store today to see if they can help me to see what happened and of course they also couldn't find it. The gentleman advise he will contact me with the updates once he contacts UPS. At the end of the call I mentioned the person that I believe was the manager about my mother and sister receiving a bad service from the workers at the store, but instead of apologizing this person got offended and defended his workers and hanged up the phone before I expressed all my thoughts and concerns. No wonder why his workers provide the same customer service! Well....the lesson of today is to read the reviews before using these businesses! read more

I use to come to this store pretty frequently. However, after the way I was treated today I will be going else where. Today the do called owner decided to take his frustration regarding tape out on me. He was extremely rude in his comments towards me over some tape! This place reminds me that Racism and sexism is very much a real thing in 2024! read more

The people who work there are useless.. Attitude rude.. don't wanna help you at all. Bad service read more

The staff are very rude and act like they work for free. They don't care and have a bad attitude. To be specific Gaurav should receive better training read more

The workers ignored me and when they finally acknowledged me they didn't ask em anything and when I said what I needed they answered like I was dumb and in a condescending tone read more

Returning something I had bought through TT and didn't know exactly how. The employees didn't have a clue then told me that my return needed to be in 2 separate packages not one. Came home and repackaged all, returned and I was told that it needed to be in one package. I had enough and agree to buy a box from them. I ended up paying $18 for a box, packing and the service to repackaged my return when the employee had originally told me in needed to be in 2 boxes. The service was poor, employees are just lazy. Bottom line, worse service I've ever received from UPS read more

The employees are so rude and make unnecessary comments instead of offering a solution. I've tried mailing the same thing on 3 different occasions but every time it's a different price. The first time I didn't have a box and they were charging me for packaging but couldn't secure the product so it wouldn't break, second time they said they can't ship anything with styrofoam peanuts in it, third time my box was "irregular" so they were charging me double.... Don't know why I kept coming here but this location is the worst! read more

horrible.overnight package sent to houston texas,they refuse to deliver my package.more over they will not post WHAT FACILITY IN HOUTON TEXAS its been sitting since may 7th.every scanned says last scanned now may 10th.my overnight unsecured by this facility is a sign of identey theft by the very employess.with all their immigration,problems.was told from rge reciever they are having NO FLOODS NO DELIVERY OF MAIL ISSUES.my package has gone through 4 diffrent facility close to each other, NW FRWYincluding my receciever address.that 800 742 581/ 888-742 5877 took me to africa,where i did not give any information.and you wonder why we are under identety theft.all ups &usps employees are the road blocks,all my other overnihgt mail arrived.its not about re-imbursement,its about horrible security in houston texas!!! read more

Everytime I come to this place I'm greeted with unfriendliness. Today I walk in and the jackass at the counter doesn't even acknowledge me. I think he was eavesdropping on a conversation in the back room. Though I'm the only one in the store, I have to walk up to him and say hello before he would give me any attention. I just needed to drop off pre-labeled packages and get a receipt. He took them and handed me a receipt without a single word. Not even after I thanked him. True that it wasn't necessary for us to speak to handle our business but if I come into your store, acknowledge my presence jerk! read more

I understand the need to make a profit. But $10 for a moving box when your local competition is offering for about $2 with friendlier staff. I stopped by here out of convenience and would have even paid $3 a box. Funny thing is when I called a few other UPS Stores they weren't charging as much for the same large moving box. There are other areas to get a P.O box as well as your moving supplies steer clear of here. read more

I have been to this location a few times the past two weeks and they been great. The reason I'm actually writing this review is because of the customer service I got from the Manager Mr. Ved. I had overnighted a package to highlands Colorado and dropped it off at the store. When it was delivered in the morning I got the email and followed up with my client and they had not received it. I called the store and spoke to Mr. Ved and he personally called UPS and got ahold of the mailing facility in Colorado, they in turn reached out to my client My client informed UPS and that he had moved and accidentally gave me the wrong address. UPS then said no problem we will go tonight get the package from the residence and forward it on to your new address. Mr Ved followed up for me and then called me back 15 minutes later to inform me that the package will be delivered to the new address at no additional charge. I've been to a lot of UPS stores even write reviews on some and this is the most positive experience I have had. I saw a lot of the reviews on this store and from my experience I don't agree with a lot of them. It seems like it wasn't the store fault in most of them, people are spiteful and I believe good effort should be noticed and praised. These guys did a wonder job for me and I'll continue to give them my business. I also added a photo of my receipt to the pics for all the negative people out there. read more

The UPS Store at 290 and Hollister (#2397) is our go-to business partner. Our non-profit, NobleTruthTexas.org is a start-up 501(c)(3), and we're really focused on keeping our costs as low as possible. Neil and the team at store UPS Store2397 have been our strategic partner almost from the beginning, assisting us with everything from business cards, our P.O. Box, and most recently the printing of our monthly newsletter. Outsourcing our big print jobs has reduced our labor costs, saved wear and tear on our own printer, and helped us realize a huge cost savings on materials! Plus, we get the benefit of their vast experience in dealing with many types of print jobs from a broad spectrum of customers. Kudos to the team at UPS 2397! read more

This UPS store does not care to help you. The "gentleman" working has a rude attitude.

Just stopped by right now and owner told us he was closed. Which they're suppose to close at 7pm. Then as we're getting back in car I see him open door for another customer and took his package. He also is always rude to people and isn't very helpful. read more

Poor customer service. If you hate your job then look for another, just that simple. There are people who don't ship or send anything via mail anymore, i.e ME! So no I don't know how to ship or mail anything and a little friendly help wouldn't hurt. read more

Awesome, bada** business cards. Way better, cheaper, some aid in the design process. Don't go to Vistaprint, go here!

I don't come here often but when I do the service has always been friendly and helpful. When I ship UPS I come here.

Horrible customer service!!!! The business owner obviously makes up prices as he goes because I just read another review on here that he charged $1.50 per piece of tape. He charged me a $1 per piece of tape and that roll of tape probably cost $3.50. Seriously? He wanted my time too... Did not make his customer priority. I had printed the wrong shipping label and instead of being kind because he had neglected his customer and wasted 35 minutes of my time he told me it would be $5.00 to use the computer. OMG. Mr. Neil.... You suck. You should not own a business... You steal money from people. The only time I had his attention was when I told him to forget it and I was leaving.. Oh he quickly ran after me to make sure I paid for those strips of tape!! Ridiculous. Don't go here. You will be supporting a theif. read more

I wish that I could give a zero star. Everytime I came here. I always have a bad impression. The people here are very rude, they yell at the customer in front of many other customers. The staff here are not helpful when helping customers find a solution, they ignore and go away when they cannot resolve it. I will definitely never come back to this place. read more

The man working there was so rude and had yelled at the three people in front of me in line and told them to come back later cause he was not going to look through the packages and didn't care if they left angry. I was the third customer that left unsatisfied in a row. Terrible service. read more

Man was unnecessarily rude and condescending... I needed to return an amazon item,.. they sent me a label instead of QR code,.. which after a quick call to amazon was resolved no biggie,.. but Gaurav Ved turned something trivial into an unnecessary experience...he tried to price gouge me,.. told me he'd charge me to use his computer to print off the label and charge me 10 for the box! and he was over the top disrespectful. Then when I called him out on his behavior he acted shocked! as if, how dare I a women defend myself... ladies go elsewhere,.. gentlemen that respect ladies should do the same read more

The store associates were very helpful. We received a poorly packaged item over the holidays that barely fit in the box. They helped us re-package the item and get it on its way back! We will definitely use this location again. read more

It is exactly 3:53 pm , the store hours say they close at 4pm. They Did not want to help me ! So upset !

I came here 5 mins before close. I had a prepaid package with a label that I just needed to drop off, but they said they were closed.

They provide a wide range of services but their customer service needs improvement. I came in to fax one page and when I tried to pay with a debit card, the associate complained to me about how much it costs them to charge a card and that people need to carry around cash more often. I pointed out they don't have a sign stating minimum amounts for credit/debit charges but was ignored. read more

Worst service at all the employee was rude we trying to send a package overnight since address got confused he charge me almost $10 for the box and didn't want to apply the cost of the box for the shipping He is so impatient got in my husband case for taping the box read more

I have been here several times and so far I haven't been dissapointed. I always receive quick and friendly service.Today Neil and Juan went out of their way to help me find a lost tracking number! Neil was very patient and helpful. I will be using them from now on! read more

Horrible customer service I have ever received. I believe this business wouldn't be open for too long.

If they have a half of a star I would give them half of a star ...Horrible customer service. Went to this location to drop off a prepaid label package and forgot to tape up one side of the box the lady at the counter had a fit because she had to give me a little piece of tape. I will never come back to this location and now I know why a lot of the stores are closing down around here horrible horrible in-compassionate people running stuff over here on this side of town. read more

Do not hesitate to use this store as your business center for all of your business needs.I had an important multi-step transaction to complete and Mr. Neil Ved understood exactly what I needed, organized it, communicated with accuracy and detail and took care of every part correctly for me ...and I am a customer on the other side of the country! I wish I could find this level of service with other types of businesses. How much easier life would be! Susan R read more

It's not good when leaving an application for a job then seeing the other worker telling the other or hitting the employee something about the applicant. Then they think I did not notice. And it is wrong that they did that I should not have experienced that. read more

I tried to drop off a prepaid USPS package with them and was told it would cost $1 to leave it. I don't begrudge him for requiring payment for a service, but the UPS store on 34th and 290 already set a precedent for friendly service and allowed me to drop off packages for free. I won't be using this store in the future for my shipping needs, not because I'm upset, but just because I think there are better options available. read more

I have been a customer of this location for 6 years and have always been pleased with their service. However the new owner has made the business even better. So perhaps those that wrote a bad review will try this location again because of the new owner. read more