They were fantastic and provided excellent service. Would definitely return. They helped with some…read morepowers of attorney that needed to be notarized and walked us through the process.

I've been using the fishers postal annex for my post mail box through PostScanMail for 3 years now…read more The staff here is great. There have been a few mail issues over the years but all I have to do is call them and they immediately work through the problem with me. When I come in they are always super polite and helpful. And for those local the store can do just about anything. Think of it like a UPS store and Kinkos. If you're traveling a lot, the post scan mail membership is very convenient. When you get mail it gets scanned in and sent to you. You can then shred/recycle it, forward it on to somewhere or pick it up when you return. Overall I think they are a little more expensive than going direct to USPS or the other carriers but it is in a convenient location and the service is always good.

Peron with short dark hair it and dark chin scruff was very…read morerude. very fake customer service voice. Not listening to me or my questions. Kept talking over me just shouting instructions at me and not understanding why I was confused. Then acted like "she didn't know how to help me" which was a complete lie. When I told them I was going to try restarting the return. I hear them walk back to someone in the back. Tell them what I did in a whisper and the other person start chuckling. They came back and was standing there watching me struggle, not helping and I explained I thought I had done something wrong. Then this person proceeds to explain how sellers can pick how they want items returned. THEY KNEW THIS INFO THE ENTIRE TIME AND CHOSE NOT TO EXPLAIN AND INSTEAD GO MAKE FUN OF ME. Worst possible customer service. This person needs to not work with people.

Both staff members were busy, but still greeted me & made me feel SO incredibly welcome as soon as…read moreI walked in the door. I wish I'd paid attention to their names so I could give them proper credit here. Such a WOW customer service experience -- thank you!!

I had came here to mail off an online store return. The employee was very friendly and explained…read morethe process to me. It was a quick process. I was able to give her the package and she scanned my QR code to print the shipping label. She told me that I didn't have to worry about the package being closed because she would package it and everything. She gave me a receipt for the item with the tracking code. This location is very friendly.

This is the second time I have come in during posted business hours to find this location closed…read more It's extreme frustrating. I wouldn't use this location.

The UPS Store located on E Washington St is always crowded. Now they have added a self-check…read morestation for package drop off but there was no signage to alert customers to this time saving feature. When the store is crowded it would be of great help. While I stood in a line of 5 people, the clerk could have announced that there was a self -scan station over at the west side of the store. I didn't notice it until a 6th customer entered the store and went there directly. There should also be clearer signage as to what bins to place your items in after scanning. Since I couldn't make out what went where I just left mine on the counter. The clerks seem to always be in a bad mood. These days I don't expect a warm welcoming smile when doing business in retail establishments, but some form of acknowledgement is appreciated. It goes a long way toward fostering good customer relations.

Absolutely horrible customer service. A good employee or company will not announce it's time for…read morethem to be ready to clock out, an excellent employee or outstanding human will absolutely have the courtesy to get the line of people helped and manage to provide a good experience. Very selfish employees and sad that good customer service doesn't exist anymore. Would give this place a negative number of stars if it was possible. Are the managers even aware or they just as bad as the employees? Had to do one star or cannot proceed unfortunately. Definitely no stars for this place.

A very professional and knowledgeable staff There is never…read morea time that they can't take care of your business Fantastic store

Great effecient service. EVen when busy they staff up to meet demand. Highly reccomendread more

I was working a tradeshow and had all of my booth materials sent here. The staff was incredibly…read morepatient. One of the packages was missing. We figured it out and since it was picked up by the driver and didn't come till later that afternoon, one of the employees walked my package over to my hotel for me, which was incredibly generous of them and extremely helpful. Thank you so much. We will continue to use UPS as our preferred shipping option.

Prompt friendly service. They help me to make sound choices for my finances & provide options.read more

I love this UPS store. Jenn and her team are AMAZING! They are friendly, entertaining, and all…read morearound make the printing and shipping business fun. I will always come back so long as they are around!

I needed business cards fast. This store made them in a few hours. The file I sent wasn't what the…read moretype they were used to, but they managed to rework it so it was what they needed. I was grateful that I didn't need to redo my own file, and that they were so quick.

A good majority of my experiences with The UPS Store in Broad Ripple have been simple yet positive…read more From shipping back AT&T equipment to renting a mailbox, nearly all of my activities have been positive with good customer service, fair pricing, and no hiccups in terms of delivery. The UPS Store is located in the strip center that includes Great Clips, a Thai restaurant, Big Red Liquors, and a few other businesses. The strip center has a handful of vacancies currently, though Tropical Smoothie is getting ready to open up. As is true of nearly every business in Broad Ripple, parking is very territorial here. This strip center has a huge parking lot, however, using it to shop in the Broad Ripple area is not advised as it's considered exclusive to strip center businesses. There's ample accessible parking, though on more than one occasion I've experienced that being violated here without consequence. There are curb cuts at various points along the strip, and the entire retail center is accessible. UPS Store has a single glass door entry. I've returned AT&T equipment more than once here. They know the routine precisely, and they get it done quickly. They always advise holding on to their documents, because they note that AT&T has a history of losing records (no surprise there). I've also shipped labs from this location (medical). Again, they know exactly what to do. They get it done quickly. I rented a mailbox here for a while to go with my charity work. I had zero hiccups the entire time. I just finally stopped as it was an expense I didn't need, but it was convenient and well run. They honor their posted hours, and they're open 7-days a week. Overall, I've been happy with my experiences here.

Paid a premium price for 2nd day delivery in October of 2025. The package was delivered five days…read morelater, so I asked the store to refund the difference I would have paid for 5 day delivery. I was promised a full refund based on their guaranteed service refund policy. The franchise owner is never in the store and they did not follow up with me, so I called UPS Corporate and they referred to the UPS Store's corporate office. They opened a claim and nothing happened. I called the store and they remarked,"You haven't gotten a refund yet?" The employee could only leave a note for the owner, and nothing happened. I called the corporate office again in March and they told me BECAUSE I FAILED TO FOLLOW UP, they closed the case. I had them reopen it. They said they would require the store owner to resubmit the claim and if I hadn't heard from anyone by Monday, to call back. This time, when I called as they suggested, the person at the corporate office told me I needed to wait and be patient. I realize the store's corporate office is not the franchisee, but they don't hold anyone responsible at the store level. My 1-lb package sent in October was received in good condition, just late. I am sure they think I will give up, but now 5 months later, I have not.

This was a ridiculous experience and total bs! We went to return a modem since we were moving…read more Showed up at 12 pm and there was a sign on the door they would be closed until 3 pm. Frustrated we left and returned at 5 pm with this sign on the door. Basically they were not going to reopen. Don't post a sign with a lie. No other store in the area had any issues...we asked. Total waste of our time!

Excellent customer service!! Mark was so helpful with my printing needs!!! Thanks UPS on Olio Rd.read more

Excellent customer service, drove in from Chicago with limited time, arrived after they closed but…read moreowner went extra distance to drop prints at my conference hotel and in time for my marketing event. Many thx Diana!!!!

I needed programs made for my school's recital. I've worked with a few places before, so I decided…read moreto give Minuteman Press a try. I was met by Matt Hedrick.He was friendly, polite and professional. I explained how I wanted the programs to look. Matt understood and started working. Within 3 days, I had my programs, just as I wanted them. Great customer service is rare now days. I will do more business with Minuteman Press. Thanks Matt!