They were fantastic and provided excellent service. Would definitely return. They helped with some…read morepowers of attorney that needed to be notarized and walked us through the process.

I've been using the fishers postal annex for my post mail box through PostScanMail for 3 years now…read more The staff here is great. There have been a few mail issues over the years but all I have to do is call them and they immediately work through the problem with me. When I come in they are always super polite and helpful. And for those local the store can do just about anything. Think of it like a UPS store and Kinkos. If you're traveling a lot, the post scan mail membership is very convenient. When you get mail it gets scanned in and sent to you. You can then shred/recycle it, forward it on to somewhere or pick it up when you return. Overall I think they are a little more expensive than going direct to USPS or the other carriers but it is in a convenient location and the service is always good.

I mailed two packages of returns early this afternoon. A couple hours later when I returned home,…read moreI realized I had incorrectly labeled one of them. Back to the store I went, fingers crossed the packages had not been picked up. Fortunately, they had not. Bryce, without hesitation, went to the back and found my packages. He was patient as he helped me sort out my error. He printed out a new mailing label and re-taped one of the bags. Bryce was courteous and professional as was the other gentleman working there at the time. I have never had an issue with this location and am happy it is so convenient.

I have gotten documents notarized and it has always been a smooth and efficient process. Love…read morethis store.

A good majority of my experiences with The UPS Store in Broad Ripple have been simple yet positive…read more From shipping back AT&T equipment to renting a mailbox, nearly all of my activities have been positive with good customer service, fair pricing, and no hiccups in terms of delivery. The UPS Store is located in the strip center that includes Great Clips, a Thai restaurant, Big Red Liquors, and a few other businesses. The strip center has a handful of vacancies currently, though Tropical Smoothie is getting ready to open up. As is true of nearly every business in Broad Ripple, parking is very territorial here. This strip center has a huge parking lot, however, using it to shop in the Broad Ripple area is not advised as it's considered exclusive to strip center businesses. There's ample accessible parking, though on more than one occasion I've experienced that being violated here without consequence. There are curb cuts at various points along the strip, and the entire retail center is accessible. UPS Store has a single glass door entry. I've returned AT&T equipment more than once here. They know the routine precisely, and they get it done quickly. They always advise holding on to their documents, because they note that AT&T has a history of losing records (no surprise there). I've also shipped labs from this location (medical). Again, they know exactly what to do. They get it done quickly. I rented a mailbox here for a while to go with my charity work. I had zero hiccups the entire time. I just finally stopped as it was an expense I didn't need, but it was convenient and well run. They honor their posted hours, and they're open 7-days a week. Overall, I've been happy with my experiences here.

Paid a premium price for 2nd day delivery in October of 2025. The package was delivered five days…read morelater, so I asked the store to refund the difference I would have paid for 5 day delivery. I was promised a full refund based on their guaranteed service refund policy. The franchise owner is never in the store and they did not follow up with me, so I called UPS Corporate and they referred to the UPS Store's corporate office. They opened a claim and nothing happened. I called the store and they remarked,"You haven't gotten a refund yet?" The employee could only leave a note for the owner, and nothing happened. I called the corporate office again in March and they told me BECAUSE I FAILED TO FOLLOW UP, they closed the case. I had them reopen it. They said they would require the store owner to resubmit the claim and if I hadn't heard from anyone by Monday, to call back. This time, when I called as they suggested, the person at the corporate office told me I needed to wait and be patient. I realize the store's corporate office is not the franchisee, but they don't hold anyone responsible at the store level. My 1-lb package sent in October was received in good condition, just late. I am sure they think I will give up, but now 5 months later, I have not.

I was working a tradeshow and had all of my booth materials sent here. The staff was incredibly…read morepatient. One of the packages was missing. We figured it out and since it was picked up by the driver and didn't come till later that afternoon, one of the employees walked my package over to my hotel for me, which was incredibly generous of them and extremely helpful. Thank you so much. We will continue to use UPS as our preferred shipping option.

Prompt friendly service. They help me to make sound choices for my finances & provide options.read more

Great hours with convenient location. Friendly, efficient & helpful staff. Variety of services are…read moreoffered.

Very good store - twice they tracked down a package that had been delivered to the wrong address…read more Paul took my information & called me back to let me know where my package was.

Beware of A-1 Gene's Mail Box Service. I hired them to replace a damaged mail box at a rental…read moreproperty I own. I talked to Gene via telephone and when given choices of small, medium and large mailboxes decided on the medium size. He said they would be out the next day to replace it. They did come out the next day and replaced the box, but when I drove past the house the same day noticed that the mailbox was not a medium size but a small. I had left them a check to cover a medium mailbox installation. I called Gene and he told me they replaced the box with the same size mailbox but never offered to refund the difference in cost. I requested the difference in cost to be refunded to me. Reluctantly he agreed to do that (just $5.00!) Today I had to stop at the rental for another reason and examined the mailbox more closely. The top of the box was covered with scratches and the door was slightly dented. I call Gene to tell him how unhappy I was with the service and he told me I didn't have to do business with him and hung up. I suspect an inferior box was used because the home was a rental and he did not think I would notice. Wow! This is clearly a dishonest business.

A-1 Gene's Mail Box Service fixed my mailbox, however, the owner closed my front door behind him…read moreand locked me out of my house. They had to call a locksmith service for me and then took off as soon as they arrived. The locksmith charged me $250. When I called A-1 Gene's Mail Box Service to get the name of the company they called and let them how much I was charged, they didn't even offer to share in the cost even though they were responsible for the lockout.

There's a new location for this store just a bit closer to downtown Carmel. The new location is…read moregreat! Nicer interior and everything feels freshly updated. I've always had good experiences with the staff at UPS Carmel. They tend to be both fast and friendly.

This location is local and not always busy but I've noticed if you come around 'rush hour', it's…read morebusy - assuming it's because people are getting off work and sending last minute shipments. When I walked inside, there were only 3 others being serviced. When it was my turn, Andrew was very helpful and quick with getting my items scanned and packed for travel!

I needed a photo for my expedited passport application following a name change. I tried to use my…read moreold passport photo, but they do not allow that if the photo is over 6 months old (word to the wise). I made an appointment and arrived to find that the photo would be taken directly to the right of the counter while they continued to assist other customers. Can you say cringe?! I moved to stand against the white wall as the representative produced a tiny digital camera and insert the batteries (smart). He apologized that he'd have to get REALLY close in order to take the photo. It was so awkward. Could he not have stood at a distance and utilized the zoom function? I'm not sure, but the photo was not good. I'm contemplating on whether or not to use it. I don't utilize my passport as often as my driver's license, but I will have it for a while, so there's that. I also had a new DL photo taken today, but with their very sophisticated camera set-up the photo came out much better. I had used Google to look up the cost at UPS versus other places that offer them and they were the second cheapest. As it turns out, the pricing shown was inaccurate (thank you Google AI for that very wrong information). The cost was about double what I expected to pay. When I made the appointment online, no cost was shown or confirmed, but I'm sure that this information can be found on their website. Honestly, it was an afterthought for me. I just needed an up-to-date photo ASAP. The representative was kind and quick, although he kept apologizing for the printer and how long it takes. I was in and out in under 15 minutes.

Greed at its finest. Owner instructs his employees to charge $4 to print a return label . Other…read moreprinting jobs? Just 40 cents. Avoid this UPS store if possible.

Polite yet stuck in wildly hilarious limits for what is accepted. Turns out this place only is…read moreallowed to accept perfectly packaged specific boxes, their own really, which are insanely overpriced. This has nothing to do with FedEx and gives a decently low cost shipping option a false ruined image by chopping off heads of everyday customers needing a quick solution. After seventeen years selling on eBay, I can highly recommend the free account and services on Pirate Ship which offer corporate rates without a membership. Please do yourself a favor and drop off your FedEx labeled items at CVS and similar not here.

So I started a new job this week and had to ship back my old company's work laptop and equipment…read moreback to the headquarters. I was happy to see that there was a FedEx Shipping office location down the street from me. I stopped by this week to drop off the equipment and have the FedEx staff pack it up and arrange the shipping for me. LeAnn helped me out and she was very courteous and friendly. I had two separate shipments to different addresses and Leann did a wonderful job collecting my information and making sure everything was squared away with ease. Leann even repeated the information back to me and had me verify it on the payment screen to make sure it was accurate and correct. I was in and out of the location in less than 20 minutes, which was perfect! I noticed regulars came in to have packages shipped and they were on first name basis with the staff, and that is a good sign of excellent customer relations! This is a wonderful FedEx location, and will definitely come back here for shipping packages going forward. It is very convenient for me and the staff are wonderful! A+ for effort in my book!