I've been using the fishers postal annex for my post mail box through PostScanMail for 3 years now…read more The staff here is great. There have been a few mail issues over the years but all I have to do is call them and they immediately work through the problem with me. When I come in they are always super polite and helpful. And for those local the store can do just about anything. Think of it like a UPS store and Kinkos. If you're traveling a lot, the post scan mail membership is very convenient. When you get mail it gets scanned in and sent to you. You can then shred/recycle it, forward it on to somewhere or pick it up when you return. Overall I think they are a little more expensive than going direct to USPS or the other carriers but it is in a convenient location and the service is always good.

Great service! Ray was awesome help and very friendly. Needed printing and it was super quick.read more

I have gotten documents notarized and it has always been a smooth and efficient process. Love…read morethis store.

Today Saturday January 4, 2025 Syed was rude, non helpful and has no customer service. I am a…read moreresident for 26 years in this neighborhood. All the staff has always been cordial, helpful and excellent customer service except today. I saw Syed be rude to an elderly lady. And short cut spoken with several customers. As we return items through apps like in my case SHEIN I choose the QR code return feature that states " Use the Return Label/Code to send out returns Estimated refund time: 14-24 business days after your returns pass our quality check No need to print out a label; just show the QR code at your nearest UPS Store. UPS will print the shipping label and ship the package back. Note: This return label can only be used once. " I had to show this to him and ask him literally beg him to please read it because he was telling me I needed to put the items in a box, and I needed to have a printed label attached to the box and he will not mail my items, after he read what I posted above from the website, he went and said that I needed to return on Monday and I said I don't need to return I am here right now. Why do I have to return. He is extremely rude and wanted me to leave the store and return another day. At no time was a route or in Anyway disrespecting him as a matter of fact, I kept asking him to please calm down and listen please because of what he read, I was correct, he then went to deny that he had a nice service to me telling me that he needed me to bring the items in a box with already printed label. He's not a very good listener he doesn't do very well with customer service. He kept saying that he had to close at 3 PM and that he had a lot of work to do and he didn't have enough time to do it all Right now. I feel that he felt under pressure with too much work and that is stressed him out and he was just being nonhelpful and very rude to us. I had to back my own items, and put the label on my package and ensure that he was going to mail it, I also took a picture of my package because now I'm nervous that he's going to purposely sabotage my package. He knows I took his name and he knows I was going to report him. He continued to try to berate me then entire time and I ask him to stop. Very rude. I've never seen him before and I have lived here for 26 years. Please do not have this employee at this store. He is horrible. I also purchased a small bag to put the items inside to send them all together.

A good majority of my experiences with The UPS Store in Broad Ripple have been simple yet positive…read more From shipping back AT&T equipment to renting a mailbox, nearly all of my activities have been positive with good customer service, fair pricing, and no hiccups in terms of delivery. The UPS Store is located in the strip center that includes Great Clips, a Thai restaurant, Big Red Liquors, and a few other businesses. The strip center has a handful of vacancies currently, though Tropical Smoothie is getting ready to open up. As is true of nearly every business in Broad Ripple, parking is very territorial here. This strip center has a huge parking lot, however, using it to shop in the Broad Ripple area is not advised as it's considered exclusive to strip center businesses. There's ample accessible parking, though on more than one occasion I've experienced that being violated here without consequence. There are curb cuts at various points along the strip, and the entire retail center is accessible. UPS Store has a single glass door entry. I've returned AT&T equipment more than once here. They know the routine precisely, and they get it done quickly. They always advise holding on to their documents, because they note that AT&T has a history of losing records (no surprise there). I've also shipped labs from this location (medical). Again, they know exactly what to do. They get it done quickly. I rented a mailbox here for a while to go with my charity work. I had zero hiccups the entire time. I just finally stopped as it was an expense I didn't need, but it was convenient and well run. They honor their posted hours, and they're open 7-days a week. Overall, I've been happy with my experiences here.

Paid a premium price for 2nd day delivery in October of 2025. The package was delivered five days…read morelater, so I asked the store to refund the difference I would have paid for 5 day delivery. I was promised a full refund based on their guaranteed service refund policy. The franchise owner is never in the store and they did not follow up with me, so I called UPS Corporate and they referred to the UPS Store's corporate office. They opened a claim and nothing happened. I called the store and they remarked,"You haven't gotten a refund yet?" The employee could only leave a note for the owner, and nothing happened. I called the corporate office again in March and they told me BECAUSE I FAILED TO FOLLOW UP, they closed the case. I had them reopen it. They said they would require the store owner to resubmit the claim and if I hadn't heard from anyone by Monday, to call back. This time, when I called as they suggested, the person at the corporate office told me I needed to wait and be patient. I realize the store's corporate office is not the franchisee, but they don't hold anyone responsible at the store level. My 1-lb package sent in October was received in good condition, just late. I am sure they think I will give up, but now 5 months later, I have not.

I was working a tradeshow and had all of my booth materials sent here. The staff was incredibly…read morepatient. One of the packages was missing. We figured it out and since it was picked up by the driver and didn't come till later that afternoon, one of the employees walked my package over to my hotel for me, which was incredibly generous of them and extremely helpful. Thank you so much. We will continue to use UPS as our preferred shipping option.

Prompt friendly service. They help me to make sound choices for my finances & provide options.read more

Very good store - twice they tracked down a package that had been delivered to the wrong address…read more Paul took my information & called me back to let me know where my package was.

Great experience with both employees working on a holiday! They were friendly, professional, and…read moremade my transactions easy.

Beware of A-1 Gene's Mail Box Service. I hired them to replace a damaged mail box at a rental…read moreproperty I own. I talked to Gene via telephone and when given choices of small, medium and large mailboxes decided on the medium size. He said they would be out the next day to replace it. They did come out the next day and replaced the box, but when I drove past the house the same day noticed that the mailbox was not a medium size but a small. I had left them a check to cover a medium mailbox installation. I called Gene and he told me they replaced the box with the same size mailbox but never offered to refund the difference in cost. I requested the difference in cost to be refunded to me. Reluctantly he agreed to do that (just $5.00!) Today I had to stop at the rental for another reason and examined the mailbox more closely. The top of the box was covered with scratches and the door was slightly dented. I call Gene to tell him how unhappy I was with the service and he told me I didn't have to do business with him and hung up. I suspect an inferior box was used because the home was a rental and he did not think I would notice. Wow! This is clearly a dishonest business.

A-1 Gene's Mail Box Service fixed my mailbox, however, the owner closed my front door behind him…read moreand locked me out of my house. They had to call a locksmith service for me and then took off as soon as they arrived. The locksmith charged me $250. When I called A-1 Gene's Mail Box Service to get the name of the company they called and let them how much I was charged, they didn't even offer to share in the cost even though they were responsible for the lockout.

There's a new location for this store just a bit closer to downtown Carmel. The new location is…read moregreat! Nicer interior and everything feels freshly updated. I've always had good experiences with the staff at UPS Carmel. They tend to be both fast and friendly.

This location is local and not always busy but I've noticed if you come around 'rush hour', it's…read morebusy - assuming it's because people are getting off work and sending last minute shipments. When I walked inside, there were only 3 others being serviced. When it was my turn, Andrew was very helpful and quick with getting my items scanned and packed for travel!

Good convenient location but the service is half and half. If the manager is standing near the…read morecounter things go smoothly and there are a couple employees that really stay on top of providing good service, but during this visit I had a drop off for a return and during the middle of helping me the rep hopped in a conversation about sports betting with the next counter. Very frustrating since I was in a hurry.

There is a woman who works there who has the worst customer service I've ever experienced. I made…read morean appointment through their website for passport photos and showed up with my children and she asked if it was for me or them and when I said both she said that she feels like the lighting won't work for them and it wasn't going to happen and I can find a new place to do them. Then when I asked why they would allow for appointments online she simply ignored me and asked for the next person in line. She made it so awkward even the people who were there were shocked at her response to me with my young kids. I'll file a formal complaint but I'm still blown away that she could choose to say that the lightening wouldn't work when she found out she would be taking a child's photo for passports..... super disappointing.

Polite yet stuck in wildly hilarious limits for what is accepted. Turns out this place only is…read moreallowed to accept perfectly packaged specific boxes, their own really, which are insanely overpriced. This has nothing to do with FedEx and gives a decently low cost shipping option a false ruined image by chopping off heads of everyday customers needing a quick solution. After seventeen years selling on eBay, I can highly recommend the free account and services on Pirate Ship which offer corporate rates without a membership. Please do yourself a favor and drop off your FedEx labeled items at CVS and similar not here.

So I started a new job this week and had to ship back my old company's work laptop and equipment…read moreback to the headquarters. I was happy to see that there was a FedEx Shipping office location down the street from me. I stopped by this week to drop off the equipment and have the FedEx staff pack it up and arrange the shipping for me. LeAnn helped me out and she was very courteous and friendly. I had two separate shipments to different addresses and Leann did a wonderful job collecting my information and making sure everything was squared away with ease. Leann even repeated the information back to me and had me verify it on the payment screen to make sure it was accurate and correct. I was in and out of the location in less than 20 minutes, which was perfect! I noticed regulars came in to have packages shipped and they were on first name basis with the staff, and that is a good sign of excellent customer relations! This is a wonderful FedEx location, and will definitely come back here for shipping packages going forward. It is very convenient for me and the staff are wonderful! A+ for effort in my book!