Extremely helpful when the self-serve machine did not send a drop-off confirmation. I had left the store but had to return 10 Minutes later when I noticed the text did not come through. The counter person was pleasant and helpful. read more

I stopped by the UPS store today to drop off a package and had a terrible experience with the employees there. They have a sign near the door indicating where the line starts and there were already a few people in line. My sister and I joined the queue, but a gentleman circumvented the line to stand behind someone already at the counter. The woman at the counter served him completely ignoring the formed line (and the four customers who were standing in it). When I complained to the employee who was helping me that it was disrespectful to everyone in line's time for them to allow people to just cut the line with no consequences and the employee was completely unapologetic and rude. I asked him what the point of having a sign indicating the beginning of the line was if they're just going to allow customers to cut it and wait in other places but the employee continued to say they didn't have any control over it with absolutely no apology or acknowledgement of our frustration. The onus shouldn't be on me as the customer to enforce the queue, the employees should be respectful of everyone's time and not just allow customers to cut the line and wait anywhere, especially when there is a sign specifically designating where the line begins. read more

Horrible service and even worse attitude. Long waits, staff moving at a snail's pace, and zero communication. I went in to return an item and was told to go back home, pack it, tape it up, and bring it back. When I returned--having done exactly that--the same staff member opened the box, took the item out, scanned it, dropped it into a plastic bag, and slapped the label on. What was the point of making me do all that? The staff were grumpy and dismissive the entire time. No explanation, no courtesy, nothing. Just attitude. Total waste of time. Do yourself a favor and go literally anywhere else. I honestly don't know how this location is still in business. read more

This location is the absolute worst. I have returned 7 items from Amazon. All at the either the UPS store in Woodinville or Redmond. I walk in, give them the QR code, get a receipt and leave. All within 20 seconds. The Issaquah location I just walked in and gave them the item and the QR code and had absolutely zero clue what I was doing or was asking for. WHY? Why is this location so unbelievably disorganized and unable or unwilling to do the simplest or things? More importantly WHY DO I KEEP GOING TO THIS LOCATION? I have only been twice but both times it seems like they have zero clue what they are doing. WHY? Please don't respond and apologize. That makes things much worse. It is crystal clear (by your % on Yelp that you are in need of some changes. This location an the horrible reviews are ok with UPS? read more

I loathe this UPS Store. It's in a good location so I end up going here sometimes, but the owner and employees are so rude. Please, do yourself a favor and head to the Highlands or Klahanie locations instead. On one occasion, the owner and his daughter switched from English to another language to talk about me right in front of me, which was especially rude. I always try to be polite at stores, and I don't understand why employees at this store can't be nicer and more helpful. Every time I'm here, it feels like they're harassing someone over their Amazon return, how their box is packaged, etc. You know it's a cheap place when they refuse someone a piece of tape. I've seen many, many exasperated customers during my time waiting in line at this store. No other UPS Store in our area treats customers this way. read more

Older Asian male whom I presume is the owner is out of this world rude. How did do they let this man run this business? Absolutely no costumer service skills, but incredibly offensive. Came to drop a package (Amazon Return), rolled his eyes, raised his voice and told me to go to the kiosk. When I told him the kiosk isn't working and is telling me to go to the counter, sighed and just walked away mid transaction? Wouldn't even let people I know treat me this way let alone someone who is supposed to working with customers. UPS please investigate and consider shutting down this store or at the very least implementing some consequences that will train the owner to obtain some very basic etiquette skills. Your franchise is digging deeper into catastrophe and frankly lawsuit galore if this isn't corrected (check out the many other reviews). Called corporate myself and was told a process is in place, but this place keeps up crappy non existent service and rudeness? Get the owner off the front desk at least! Keep seeing boilerplate customer service responses to the SAME complaints with obviously no change. Please do something about this problematic person. Never been so offended in my life. Will go out of my way to another location. read more

Horrible service. I returned my AT&T equipment here and AT&T reports that they never received it. I called the location and was told that they do not keep info on equipment they return "for privacy." How is it a privacy concern to record the serial number of an Internet modem? They expressed zero interest in helping me resolve the issue and did not even apologize. Now AT&T is charging me $200 for this UPS Store's mistake. read more

Avoid This Store - Terrible Customer Service I've had two recent experiences that were incredibly frustrating. First, I went in to ship a box, and they said I needed a bit more tape. Since I didn't have any with me, they told me to go home, add tape, and come back. Seriously? Most shipping stores will gladly add a strip of tape to help a customer. Second, I rent a mailbox here and asked them to mail a letter for me. I understood they couldn't give me a receipt, but I simply asked if they could drop it in the outgoing mail. They flat-out refused. When I tried to speak with the manager/owner, he was dismissive and argumentative. Do yourself a favor and avoid this store. The Issaquah Highlands location--or just about any other UPS store--is far more professional and customer-friendly. read more

Employee tells me I cannot drop off usps packages at this location beware don't think you can drop off packages from usps.

I have visited this Issaquah Highlands business several times a week for more than 5 years and always find the staff to be friendly and helpful. I don't understand the negative reviews, but I see in many of the comments that other UPS store locations (e.g., Klahanie) are being lumped with this Issaquah Highlands location. read more

The owner, his daughter's and other employees are less than friendly and helpful. The owner is generally grumpy. I prefer to drive further to Samammish UPS Store! They are patient and very he. read more

I recently visited the store to see if they could help me find a tracking # from January. The lady behind the counter says "we don't keep tracking info" WTH. Then she says "do you have the receipt" I said thats why I'm here. The lady didn't offer to help or any explain why don't keep tracking info @ THE UPS STORE. I recommended not going there if you lose your receipt by accident, because they don't KEEP TRACKING INFO AT THE UPS STORE. read more

The male employee helping me was very rude, and impatient. I'm not familiar with shipping packages, and for my first time he made my experience very unpleasant. I will never be going to this location again, and should have read the reviews before coming here since they all seem to share similar opinions as mine. I was also charged extra for a service fee. I was told it was a fee for taping up the boxes; is that normal? Save yourself the negativity! read more

The last three times I came here they always give me issues over the tiniest tiniest detail and literally had me run home 3 occasions for the smallest discrepancy, this time over Christmas presents in packages that it I literally bought it in and I don't understand why these people are so difficult because I've never had this much issues at any shipping store ever and this is the closest location to my house and I literally cannot stand their rudeness. I understand that there's policy to things for the level that they take things to, it's so unprofessional and not accommodating to customers what do ever and always manage to be difficult in every situation, rather than giving me a solution, told me to go else where. Literally haven't dealt with this rude of customer service rarely ever. Seriously they need better staff who don't give attitudes and gives solutions. Ps. I went to the post office and had no issues shipping the items. At ALL! read more

The older Asian employee was super rude. Instead of helping me, he started yelling at me for nothing having the right information I was given. Very unprofessional. read more

I went in here to pick up an envelop and the guy refuse to give me an envelop. All the other UPS stores have way better service. This one is dingy and stingy. p.s. this is a ZERO star rating! I just never encountered a UPS store like this so it was worth spending a few seconds to write this review to warn others about this shitty store! read more

Zero star if I could. I agree with most of the reviews for this location. Not sure it's a franchise or a corporate store but it would not recommend. If a corporate store they should change their policy. They are not about service, but to squeeze every Pennie's if possible out of you. Drop off return in original box to return. Have return printed and ready to go. Left intake to show not damage, which is a bad idea I guess, Because got charge $0.99 for 1 piece of tape and tax $0.09 and on top of it along with a surcharge for credit card $0.35. Wow. On a free return , not company fault. UPS !I should know better. read more

The UPS Store - Charge receipt for 1piece of tape , tax and credit card charge on a free return drop off. Hmm - Printing Services Near Me - Issaquah, Washington

This place is by name only. The attendant is rude and difficult to understand. Don't expect any level of customer service here. Just accept the fact it is UPS by name and you are dropping off a box or package. Your package should be taped and ready to go so you can just drop something off with ZERO interaction. If you show up with a label and, no prep, and an open box - good luck. Expect ZERO service. ZERO offer to loan out tape. ZERO offer to help get it shipped. They are also RUDE - no apologies, no acknowledgement. NEVER come here for anything else - like a passport picture or anything else - go to FedEx aka Kinkos down the street for better human interaction. After reading all the other reviews, why does UPS allow this franchise owner / manager to operate? Is it for the business and profits? Shouldn't there be a standard operating code and business ethic / contract they sign? Manage this problem please! It is clear this operator does NOT meet the UPS's core values: https://about.ups.com/us/en/our-impact/values.html. Perhaps this franchise operator needs to take some classes in customer service 101. read more

Unless you enjoy paying through the nose for packing, avoid this store. The charged $11.28 for a box, $12.60 for "packing materials" and get this..... $15.30 LABOR to pack the box. Quick math: 15.30 / 5 minutes = 3.06 per minute. 3.06 x 60 minutes = 183.60 per hour labor rate. Let that sink in. That's more than a lawyer charges in many cases. I wonder what the lad boxing my goods gets paid per hour? When I called for clarification on the charges, I got the impression that this was a common complaint call they receive. The clerk was monotone and sounded downtrodden when he answered my questions as briefly as possible. I know that people have to make a profit, but c'mon man. $61.92 to box and ship an item the size of a loaf of bread? The total with $20.35 shipping fee was $61.92. FORTY ONE DOLLARS AND FIFTY SEVEN CENTS to box it up. WOW! Needless to say- I won't be going back. read more

The UPS Store - Printing Services Near Me - Issaquah, Washington

Carter was extremely unpleasant. This store closes at 6:30, I arrived at 6:29, which was cutting it on the dot, but my package was completely prepackaged with a prepaid label taped on and I told him I did not need a receipt. All he had to do was let me leave it on the drop offs desk. He was in the middle of helping 2 last customers but actually went out of his way to spend time to escort me out and tell me how I couldn't just walk up a put a completely ready package on the drop off desk and I needed to leave - he spent more time escorting me out than if he just took the box from my hands. I will have to make another trip because this guy (who is always working here) couldn't be chill for 2 seconds. In short, save yourself the headache and go to a different location, Highlands is pretty close to this one and their service and staff is always awesome compared to Gilman read more

This place doesn't even deserve 1 star. Very rude male with glasses who seems to be the owner. I asked if my box will be OK to ship (the tape didn't seem fully secure) and he kept saying that he's not the judge and that I need to purchase their in-store tape. Most UPS stores I've been to provide complimentary tape for these last second reinforcements. Not only was this particular store very stingy, but extremely rude. UPS should regulate their franchises. read more

Have come a few times for simple returns and shipments and the staff is very hit or miss - the older man working there is terribly rude and obnoxious. The store is always very dirty and dingy. read more

Worst UPS experience ever. Every time I go to this store, a system isn't working; so they redirect you to another location because they cannot perform the services they advertise. In addition, when I asked a question, the agent started reciting various unrelated policies or a handbook at me nonstop. I couldn't even ask a follow up question, as they just kept talking at me versus hearing and responding to my questions. It was completely condescending and disrespectful, and no manager was to be found. Lastly, the store's SOP are completing conflicting and the staff seem no where apologetic about it, resulting in a very frustrating experience overall. Bottom line, go somewhere else; 1 star is even too generous for this "service" level. read more

I was returning a package to West Elm in the original packing and with an already printed return label. I only taped with masking tape at home, so I asked if they could tape it closed. "No we don't do that, you have to buy tape." Since the sign said, "we pack and ship". I asked if they pack and ship, she told me only if I am paying. So if West Elm is paying to return ship, they can't tape it. So I spent $5 to get tape, tape one strip, and ship it. What a joke!! And a scam! FedEx would have just taped it and said thank you!! read more

This is literally the worst customer service I've experienced in the last 20 years! Absolute racist behavior and I could see how courteous the lady attending was to another (non color) customer and there are multiple people who were waiting in line ahead of that person and absolute disregard to those waiting. I wish I could give 0 stars. Racist and hateful behavior cannot be tolerated!! read more

Came in to open up a PO box for a business. Was told by the guy working here that I couldn't do so because I didn't have my business license with me. I told him I had a photo of it on my phone with my ID and business cards. He said he would only let me open it if I had the actual business license with me. I asked him if he was serious, because that would mean going and taking it off the wall and bringing it in the frame. He was serious. Told him I'd go to the post office up the street. Online, it states 2 forms of ID is all that is needed to open a PO box here. At the post office, learned that their prices are cheaper and they accept all packages now with a street address too so no point in getting one here. I like how all the UPS Stores have the same exact stock photos. Ha. read more

Not sure if I was discriminated against or the older man in here treats everyone bad but I will not be returning to this location ever. Made me buy a box and pay a packaging fee even though my Amazon return said I would not need to pack the return item myself. I cannot believe how rude and condescending this employee was. read more

They would not accept my Amazon return (which was completely unopened and sealed in a box), because it wasn't considered a "shipping box". They wanted me to purchase one of their boxes for $11 so they could place a box within a box. Ridiculous... read more

Very slow service. Machine to do Amazon returns doesn't work and service wasn't great trying to return my package.

DO NOT COME HERE. The store owner Gabriel is extremely rude and unprofessional. I plan to drive out of the way to avoid his hostility. I understand the many bad reviews. read more

Had a horrible experience today and then read the reviews and I knew it wasn't just me. The old guy working there is soooo rude! I came in on a Sunday since the Highlands and Khalanie location were closed. The line was so long which is fine and only two people working there. One was helping a few people with passport photos. I waited 20 minutes in line and then the old guy with the white hair said, "If you have an Amazon return go use the scan option at the kiosk. I didn't want to do that since I already waited in line and only had 1 Amazon return the 3 packages that already had a UPS label. He yelled at me again with everyone looking and seeing what was going on...so embarrassing. I mentioned no thank you I'll wait in line. He then got frustrated and ran over to me when it was my turn and took my phone and used it at the kiosk to scan my Amazon and checkout there. One lady came up to me and said don't worry he's always very rude and grumpy. The younger guy that works there is nice never had an issue with him at all. Horrible customer service. My husband came in after to yell at him and made him look pretty stupid in front of all of the people waiting in line. He mentioned don't you ever yell at my wife ever again and you help her the next time she comes in. But don't worry, I will purposely avoid this location at all cost. Goes to show if you look at the reviews they don't lie. I'm not the only one having an issue at this location. read more

Always kind and helpful- often going above and beyond. My favorite UPS location. The staff is particularly great - friendly and personable

The man there is SO rude! I'm thinking of driving out my way to another store. If I do something he doesn't like he'll say NO!! Do it this way. He needs a lesson on how to treat customers. read more

Bad customer service and they charge money to tape up 1 box. The office location had lots of trash on the floor and long wait time

Unfortunately when I came in today I was belittled and treated horribly by the older man who works here. He was badgering me just to badger me for an unknown reason and completely walked away in the middle of helping me to move some boxes for five minutes as the other representative was helping line behind me. Then the guy didn't like the box I used so had me buy a different box from the store without telling me the price and at the end I found out the 5x10 box was $7.99+ all these $2.99 tacked on packing fees. Horrible experience, I've been to the store before and it's been OK, but this was by far a really poor experience and I will be using a different UPS store from now on or FedEx. The girl however seemed to be competent and happy to help, I really wish I would've had her instead. read more

I use this store all the time both for a PO Box and for mailing and making returns. They are always pleasant and efficient. Their convenient location and reasonable hours make this my UPS and mailing location of choice. read more

Is anyone else sick and tired of getting lectured by the staff? I am open to hearing suggestions on packaging, how to's etc... but this lady goes on and on about what you did wrong to the point of belittling the customer. Why can't she start with..."next time you might want to try...."and then just stop. Ugh I will go out of my way now and not use this store. Recommend others do the same. read more

I went to drop off box today and I was asked to pay $1.10 since they now charge for USPS boxes. Totally acceptable. Then I was about to pay and the guy asked me to pay a 35 cent credit card fee. (I believe actually charging credit card fees on debit cards is illegal but not entirely sure) I then presented a $100 bill to pay, but the guy said he couldn't break it. I asked if would waive the credit card fee even though I offered legal tender. Nope...And he was not even sorry or apologetic about it. It felt like they did everything they could to irritate me and nothing to help keep a reliable customer from wanting to come back in. read more

I should have know not to go when Siri warned me how bad the review were before giving me directions. (Seriously, Siri asked if I was sure I want to go to that store). Horrible experience. Just wanted to make an Amazon return and the guy wouldn't do it without me buying a box. Another customer in the store at the same time having an argument with a different sales person about something he was selling her. Just awful store, go anywhere else!!! read more

If I could give zero stars I would. This is such a horrible representation of a UPS store. Save yourself stress amd time, just go up to the Issaquah Highlands store, they're so helpful! I watched the gentleman, who has a ponytail, be very rude to an elderly woman, because her phone wasn't bright enough to read her Amazon code, and he refused to help her. I merely asked if I could see her phone for her, adjusted her brightness and let her go back in front of me, instead of waiting in the line of about 15 people to redo it. It was such a poor representation of customer service, this is the third time I've seen something like this happen. read more