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The UPS Store

1.7 (82 reviews)
Closed 11:00 am - 4:00 pm
Updated 2 weeks ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

The UPS Store Photos

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Charge receipt for 1piece of tape , tax and credit card charge on a free return drop off. Hmm
Danny H.

Zero star if I could. I agree with most of the reviews for this location. Not sure it's a franchise or a corporate store but it would not recommend. If a corporate store they should change their policy. They are not about service, but to squeeze every Pennie's if possible out of you. Drop off return in original box to return. Have return printed and ready to go. Left intake to show not damage, which is a bad idea I guess, Because got charge $0.99 for 1 piece of tape and tax $0.09 and on top of it along with a surcharge for credit card $0.35. Wow. On a free return , not company fault. UPS !I should know better.

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6 months ago

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Local

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1 year ago

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Local

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Photo of Shiva S.
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1 year ago

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Photo of Local

Local

Helpful 1
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Photo of Shawn S.
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6 months ago

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Local

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11 months ago

Helpful 2
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Photo of Ema V.
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2 years ago

Helpful 3
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6 months ago

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Local

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Photo of M B.
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1 year ago

Helpful 1
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Photo of Taryn R.
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1 year ago

Employee tells me I cannot drop off usps packages at this location beware don't think you can drop off packages from usps.

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Local

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8 months ago

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Local

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Photo of Jan S.
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1 year ago

Helpful 1
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1 year ago

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Local

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2 years ago

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Photo of Local

Local

Helpful 0
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4 years ago

Helpful 5
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2 years ago

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Local

Helpful 2
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Photo of Mel A.
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4 years ago

Helpful 6
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Photo of Danny H.
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4 years ago

Helpful 6
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2 years ago

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Local

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Photo of Dave H.
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6 years ago

Helpful 2
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2 years ago

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Local

Helpful 2
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Photo of J H.
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3 years ago

Helpful 6
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3 years ago

Helpful 4
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3 years ago

Helpful 4
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5 years ago

Helpful 3
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3 years ago

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7 years ago

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3 years ago

Helpful 4
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3 years ago

Helpful 4
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Photo of Kailee P.
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2 years ago

Very slow service. Machine to do Amazon returns doesn't work and service wasn't great trying to return my package.

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Photo of Local

Local

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2 years ago

Helpful 2
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Photo of Maya D.
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2 years ago

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Local

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3 years ago

Always kind and helpful- often going above and beyond. My favorite UPS location. The staff is particularly great - friendly and personable

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Photo of J M.
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2 years ago

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Local

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4 years ago

Bad customer service and they charge money to tape up 1 box. The office location had lots of trash on the floor and long wait time

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4 years ago

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4 years ago

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3 years ago

Helpful 2
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8 years ago

Helpful 3
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5 years ago

Helpful 2
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3 years ago

Helpful 2
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Page 1 of 3

Ask the Community - The UPS Store

Review Highlights - The UPS Store

I use this store all the time both for a PO Box and for mailing and making returns.

Mentioned in 3 reviews

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People searched for Printing Services 2,006 times last month within 15 miles of this business.

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Newport Hills Mailboxes & Shipping Center - 300+ Mailboxes Available

Newport Hills Mailboxes & Shipping Center

(15 reviews)

Poor service and rude people who work here has no integrity. The package was lost and they did not…read morehonor the promise to replace it. These people are so small they will do whatever they can to screw and lie because they live a miserable and sad life. They are also manipulative and plays annoying little games because they are so bored with their petty lives.

I always try to patronize small, neighborhood businesses rather than the big chains, when I can…read more And I'm usually forgiving of one-time problems and give businesses a second chance. Sadly, while this place may have been a great place to patronize in the past, they are now overpriced, understaffed, and I will no longer use their services. First, the good: the reason this is two stars rather than one is their honesty. Of the three times I have tried to use them, the lone attendant behind the desk has been up front on how expensive they are and offered great suggestions on how I could save money by patronizing other businesses. Room for improvement: Staffing. There is only one employee there, and frequently more than one customer waiting and/or the phone ringing (the case on all 3 of my visits.) On two of the three occasions I visited, I wanted specific price quotes to compare options, and wasn't even given a number. "An arm and a leg" was given on one occasion; on another "twice as expensive as going to USPS". While both estimates were effective in helping me choose less expensive options in other stores, they did not help me decide whether it was worth my time to make another stop. I got the impression that the employee was lazy and would rather turn business away than have his employer make income. (To be fair, he was probably just being honest and trying to be helpful. But it's a sad statement for a business when your own employees help customers by sending them away.) Room for improvement: Options. I'm used to independent mailing centers offering multiple services and quoting you the best option for your parcel. But here, the only options are USPS and FedEx (and they'll take prepaid UPS boxes for a fee). USPS costs more and takes longer (they wait for a daily pickup) than driving 2 miles to the actual post office, and FedEx options are limited and expensive. Again, the employee will helpfully tell you where else you can save money. Yay honesty. In contrast, I've received wonderful customer service from the UPS Store in Newcastle, and USPS Post Office and FedEx ship center in Factoria. They are amply staffed, have cheerful customer service, and actually want your business.

The UPS Store - copyshops - Updated June 2026

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