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    The UPS Store

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 weeks ago

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    The Shipping Center

    The Shipping Center

    4.2
    (12 reviews)

    What an amazing treat I received today from The Shipping Center! I was greeted by Sam upon…read moreentrance. She was polite, informative and helpful. She answered all my questions and was attentive throughout the process. I had the pleasure of watching her patience as she trained new employees Ivan and Eric. I have no doubt they will continue to be great under such a peaceful and graceful leader. This location has plenty of parking, sales drinks and light snacks. The wait was not long either. I utilized fax, copy services services. The cost w I will return!

    Overall not a good experience here. Made an appointment for 11:30 and learned the hard way that…read morethey were taking customers first come first serve. Did not even begin processing until 12:30 There is only 1 girl here that can approve all the processing for TSA, passports etc. The other guy here is only able to do office and shipping services, at the very last minute she might have began training him to help with passports and tsa but it was quite a inefficient process and maybe they should just not allow appointments online if they can't work it out logistically. I personally feel like when you are using an appointment service you should take those customers as close to their appt time as possible and advise the walk ins that it is a 30 min or 1 hr wait etc. It is common practice to do things that way. The girl that was processing the tsa precheck was nice and quick but it was a little scary because doing it quickly leaves room for mistakes and it was hard to confirm accuracy under the pressure and rush that was being felt. Cost is the same as other processing centers.

    The UPS Store

    The UPS Store

    3.7
    (128 reviews)

    I stopped by the UPS Store to return a few Amazon items and honestly forgot how convenient the…read moreprocess is. The Amazon drop-off system is so easy. I always choose return to UPS store if available as option for me. It's too easy! You just bring the item with the QR code and use the self-scan. No printing labels, no packaging stress, nothing. I was in and out in just a couple minutes. The staff is super friendly and efficient, and the whole experience always feels streamlined. It's one of those small conveniences that makes a big difference when you're running errands. If you do a lot of Amazon returns, using the UPS Store drop-off is definitely the easiest way to do it. If you have mail shipment that requires supplies and requires items to be weighed, this is a shop for all those needs. Always a pleasure to do business here. Services can be pricey but that is expected. This place is convenient in more ways than one and you pay for that. I like this neighborhood store. I'm always in and out in a flash!

    The customer service received is always pleasant but I will say that Maleek is the G.O.A.T. He is…read morevery friendly, welcoming, patient, and willing to help out with any issues even if it's something on my end that was incorrect. The services I needed weren't offered there once and Maleek knew the exact direction to point me in. He could have just told me sorry and to have a great day but once again helpful as always!!!10/10 deserves employee of the year!!!

    The UPS Store

    The UPS Store

    2.4
    (145 reviews)

    Friendly and great service! My go to UPS store :) they also have good hours. Nick was very helpful.read more

    Really bad experience here. I tried to be understanding as to why Rachel was being so rude. I get…read morethere is policies in place, but that shouldn't disregard kindness or compassion. Rachel was off to the side while about 4-5 of us waiting in line. She was busy boxing up what seemed to be orders. When the gentleman was doing back to back notaries, she hoped on the register to finally assist him. She didn't apologize for the wait or show any basic customer service skills at all towards anyone she rang through the register. I don't mind the wait but people were leaving behind me and others showing frustration its customary to at least thank guests for being patient or even acknowledge their presence. I finally get up to the front of the line and she says, "you can come over here" very displeased to be there or working. Then immediately follows that by telling me she will charge me due to the box not being taped. Again I understand policy, and every other UPS I have visted never gave me a hard time over less than 14 inches of tape. But it was the extreme lack of compassion and the rudeness that was so frustrating. I explained to her, okay I'll go back to my workplace I was working nearby and seal it up. Less than 12 minutes I return and she has me standing in line again. She was observing the line and telling customers they didn't have to wait for notary in the line so she could have observed my box not sealed and said something ahead of time as she felt confident to pull notary vists out of the line. She carelessly continued to say, "that's fine, that's fine!" I simply just wanted to share it was a bit frustrating waiting twice in line, and share my side of things, then dealing with someone completely rude, and how no other UPS has given me a hard time. I would have taken care of the customer or Again re-enforced the policy with compassion. The reviews I am reading about this location are exactly what my experience was:( I would recommend another location if you can or hope they can retrain her, or take some type of action. You never know what people are going through and the economy is tough rn, kindness goes a long way. I hope things get better for her if she was having a bad day, but you just can't take it out on people like that. I gave two stars even though she was very rude, truly unkind, and insanely strict, because I own the fact that the policy says to seal the box when you click on instructions, and that was a miss on my part, just never knew prior to visiting this store, and that the gentleman working did a great job with customers. Even returning customers in line were excited to see him, and knew his name, (think it was Nicholas) so shoutout to him for the customer empressions he made, and maintaining the long line. Also, called in to speak to customer service about the interaction and they were so polite and apologetic and I really appreciated that. I followed up with a positive survey for them. Will also buy a spare tape roll to keep in my trunk as now I am educated on the policy.

    The UPS Store - shipping_centers - Updated July 2026

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