This was the first time I ever had an issue with a return package, so I stopped by the UPS Store near my house to ask about it. The staff was quick to help, super kind, and really helpful - I was in and out in 5 minutes. They were able to confirm that the package had actually been delivered days earlier to the correct place, and they provided me with the confirmation and the package log. Thanks to that, I was able to show the information to the store I bought it from and finally get my refund.Big thank you to the UPS Store staff for being so helpful - they really made the process easy. read more

Friendly and quality Customer Service every time I have business at this location! This makes me happy to be able to trust my packages are handled properly and if I have them rerouted here when necessary, they will be handled with care also! I highly recommend this location with TEN STARS Greeted with a Welcome + Smile! ( I cannot tell you where the other two locations near us are but I CAN TELL you that I will never go back to those two locations due to rude customer service ). read more

We didn't really want to use a mobile notary, and there were very limited notary options for Sunday late afternoon. Thankfully, this particular UPS stores location is open until later on Sundays than other the UPS stores in the Vegas area. We were able to get a grant deed notarized before their closing time at 5:00pm 5 stars for being open later than most! read more

Looked up the notary availability before driving there, to see the sign stating "notary is in." So got in line, only to find out when it was my turn that the notary wasn't in, but would be in two hours. Went back. Notary not in. Forget it. read more

Chris helped me out at The UPS Store located on West Craig Road (5840 West Craig Road) in LV, NV today regarding obtaining copies/PDF's of high priority documents. He was very polite, courteous and helpful. I have dropped off packages at this location in the past and he was always helpful. As he was assisting me, he also was assisting other clients with their shipping needs and answering their questions, while I needed to wait for my documentation. He is very knowledgeable about his job. He deserves a humongous KUDO's to his professionalism and customer service. When walking in the door, he smiled and asked immediately what it is he could help me with. I would definitely continue to return to this location and deal with Chris. KUDO's Chris, you deserve it. Thank you for assisting me in my needs today, April 24, 2026. Thank you. read more

I had previously really liked this UPS and would go out of my way to come to this one, but the last two times Isabella was the person who helped me and her communication and Customer Service left a lot lacking. The first time I came and I had printed the label for the package and for whatever reason it was not scanning so I had to print it there but instead of troubleshooting with me, she initially told me she couldn't do it. We went back-and-forth it was not great, but we got it out so this time I brought in a QR code instead remembering the issues with the one I printed and this time she told me she couldn't do it same thing no troubleshooting not polite not let's try to figure this out. Just I can't do it. After talking with her, we made a plan for me to email the label to her and her print it and I pay the printing fee, which is fine but why on earth would you just say I can't do it instead of just explaining options from the beginning? Not professional very rude. Then an item scanned not the price that was listed and then she argued with me with what I had said to her. I just don't understand, not being polite, or trying to solve an issue. Also, the reason I brought the key code this time was because there was an issue last time and instead of remembering that she just said you could've printed from Home and I had to remind her that the last time I put it in from home and it didn't work overall left a very bad taste in my mouth. Isabella could do a lot better with her communication and attitude specifically. What should have been a simple errand turned into a lot of frustration and a bad feeling. read more

12/07/24 @ 4:40pm. The 2 young ladies both Latinaaaaaa were freaking amazing!!!! I came in originally on Nov 17 to return this big box with an electric scooter. One of the ladies who were there on 12/7 was the same one who helped me in Nov. she remembered me as I asked if they were able to reprint the shipment receipt with the tracking number because the company claimed they never received it. After giving the ladies my phone number they were able to track down the receipt for me and also informed me when it was delivered too! So I was EXTREMELY thankful and happy mannnn they really helped me more than they know read more

The UPS Store - Time and date - Shipping Centers Near Me - Las Vegas, Nevada

The newest UPS for North Las Vegans. Of the 3-Ann, Aliante, and Decatur--all have very high levels of customer service. I just started going to Decatur as the other two can be busy. Th staff is very helpful and pleasant. I even forgot some packaging in my multi-item order and they helped me out. My new favorite shipping spot. read more

Prices way inflated. Mailed a package at Christmas. When quoted a price, I asked if it was the same as if I had gone directly to the post office. She said it was. Not true...almost doubled when comparing to a friend's exact same size, weight and destination. Last time I go here read more

Thankful for the staff and service here. It's long overdue we have an ups store on our end of town!

I received great service during my time at the ups store, great employees. it was a friendly environment for sure. read more

I arrived 10 minutes after closing. The doors were locked but they must of seen me try to open the door. I got back to my car when one of their associates came to get me and said they could still assist me with my package drop off. Very nice of them and rare to happen these days. read more

I went in first thing in the morning and the gentleman that helped me was super fast to assist and made sure I had everything correct when shipping my Christmas gifts. I very much appreciate this store, their attention to detail and their kindness! read more

Lily was a great help, willing to stay late as I came in 10 minutes before close to ship a box off for deployment. 5 stars!!

Used to come here all the time to ship and return items. They were so great to work with. Came in today and the two girls were nickel and dimming me for everything. I was returning shoes in fully packaged and tapped shoe boxes. They initially wanted to charge me tape to group two of the shoe boxes together. When I offered to just buy the $5 tape roll, they changed their minds and said I would have to actually buy two boxes for $16. There was then one shoe box that did not to be combining with others. I have shipped shoe boxes that way every time I've returned shoes. For years. Including three times at this UPS location. The girls didn't care and made me buy a $5 thin plastic bag to "protect" the shoe box from being damaged in transit. Safe to say this won't be my UPS location any longer. read more

The service was great and the staff were helpful and friendly. I had a return to send out and they were able to answer all of my questions with knowledge and confidence. I highly recommend using them! read more

I purchased a Macbook for my daughter. I went to this UPS store to ship it on 16 Aug. After 24 hrs I attempted to track my package. It wasn't tracking. According to UPS, all packages should be scanned into the system by the close of business. on 19 Aug I returned to UPS. I was told the tracking number was not in the system and they didn't know where my package was. I left my information and was told the manager would be in later and contact me. After several hours I returned hoping to talk to the manager. I was told by the girl present that the earlier personnel was the manager. The employee went to the back of the store to call the manager but refused to give me any information about the manager or store owner. Both employees were evasive and provided minimal interest in my lost package. I certainly will not be doing business here again. 1k laptop and $432 shipping and not even a return phone call. If you have anything of value, I caution you about using this location. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

Really nice staff and super quick service! :) I just moved to the area and will continue using this store.

Got some business cards printed from them quick and fast turn around time. The business cards turned amazing with great quality they also designed them for me which the design came out better than I thought of. High recommend for printing needs they a lot of other printing as well which I was amazed by with low cost. Will be coming back to get some flyers printed for my business. read more

The customer service was amazing and I was greeted on the way in. Gave me the best options for shipping my package out of country with best the price. Very easy going and understanding to what I wanted. Will back to do more shipping and printing. This brand new UPS store was store was amazing. read more

Trust me when I say drive to the next closest ups store. These people don't have a clue what they are doing. I opened a PO Box 3 months ago. I was told my box was (110). A few weeks later I had someone tell me late that they sent me a product from my Amazon wish list. I went to the store and they said they already sent it back to the supplier bc it sat there for 2 days. I did not receive any text or emails that you are supposed to receive when your mail arrives to let me know I had something. Also come to find out my box wasn't (110) it was (210) and the lady told me that the guy who set up my profile didn't know what he was doing. I purchased the 3 month plan in the beginning. Just got a call yesterday asking if I was renewing my box. No emails and no texts warning that my box was ab to expire. If you want to actually receive your mail. DO NOT USE THIS STORE! Check pics below for full story! read more

The UPS Store - The full story. - Shipping Centers Near Me - Las Vegas, Nevada

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Fantastic fast store I was in and out. They qere thoughtful. I would recommend if you need to return a amazon package you do it at this store. read more

Great service, very clean! Girl behind counter was very nice! I will visit this location again.

they were both friendly as we walked in and helped us right away in printing a label for our box. customer service was great!