I practically live at this UPS Store -- and not because I'm shipping out side hustle merch or…read moremailing mysterious packages. No, I'm here for the glorious Amazon return ritual -- and this location nails it every single time. You walk in with that little QR code on your phone, hand over the item, and within 30 seconds you're out the door. No box? No problem. No printer? They've got you. It's honestly smoother than my morning coffee routine. The staff? Fast, friendly, and unbothered no matter how many people show up with armfuls of bubble mailers and regretful purchases. I've been here at least a dozen times, and it's always the same: quick, painless, professional. Bonus: the place is always organized, the line (if there is one) moves fast, and they even remind you to grab your receipt. It's the little things. If you're looking for a zero-stress Amazon return drop-off spot, this UPS Store is it. Five stars. No drama. No tape. No complaints. Just vibes and efficiency.

I am writing this to share a deeply frustrating experience with the customer service at this UPS…read moreStore location. The attendant working the counter at 1:00 PM today provided an unacceptable level of service that was both unprofessional and downright hostile. To start, the worker literally called customers over as if we were dogs, completely lacking basic courtesy or professional respect. Throughout the entire interaction, he maintained a heavily condescending tone and an off-putting, intense eye contact that made the environment feel extremely uncomfortable. His overall demeanor gave off the clear impression that he genuinely hated assisting people and resented having to do his job. His behavior was borderline disrespectful and completely inappropriate for anyone working in a customer-facing role. Because of this experience, I will never do business at this UPS Store again. I strongly urge management to review the shift on 8/23 at 1:00 PM and address this employee directly--he seriously needs to be retrained or replaced.

This family run postal location accepts UPS packages. It's very close to my home so a quick drop…read moreoff makes for convenient shopping. The staff is cordial not over accommodating. They also sell mailing supplies and other small items. Check their hours on the website, they also list the UPS pickup times.

I was very shocked by the price ($91) of an overnight FedEx letter from VA to SC. But I guess it's…read morenot their fault.

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents

This is my go-to return shop for all "Happy Returns" think Old Navy, Gap, Ryka. The convenience of…read morejust showing a QR code and handing the staff your unboxed goods is a life saver. This game changer skyrockets over Amazon returns. The staff is always friendly. This time of year can get hectic in the ship and return world. I encountered the most patient staff worker yesterday. A simple thank you brought a smile to his face.

I have been using the Ashburn store for more than 6 years and I have always found good service…read more They always have been helpful, courteous, and friendly. But today I left the store completely unhappy. Today is Monday, May 1 at 1:15 PM. I did not catch the name of the young man that assisting me. He was rude and discourteous. There were no customers in the store. I did not have the Amazon information handy. I had three items to return. The WIFi was slow and it took time to retrieve the Q codes of the first two items. But, I could not find in the Amazon email the third Qcode. I apologize a few times for not been ready and offered to wait. But instead he was dismissive and spoke rudely to me. I left with my third item since he seem bothered by me. I guess his family did teach him any manners.

This UPS store never disappoints me. I find myself easily annoyed and frustrated at post offices or…read moreshipment centers, but the fast, friendly customer service here alleviates those feelings. My experience here is always quick and to the point. There's no sales pitch about how it's important to buy insurance or how I should upgrade to 2-day shipping. I've only had to wait in a "line" once (there were two people in front of me). Also, I love how I can drop off any package with a prepaid label, regardless if it's through UPS or not. Saves me a lot of time.

awful really bad customer service and their system was down so I couldn't send a package, rejected…read morefrom store immediately upon entry

I came in needing assistance with shipping out packages as well as other services…read more The service was professional and customer service was welcoming as I needed assistance with my shipments and other services. I definitely recommend this UPS store. Among the greats in the area.

Always feel like I'm being taken advantage of price wise with poor customer service and no one ever…read moresays thank you. Just overall no pride in owning the business. Come to find out, the store owner can charge ANY price they want at a UPS franchise. So, my gut was right! I KNOW they are charging exorbitant prices as I went to the other UPS store at the Ashburn Shopping Plaza who confirmed it! I do not wish to be treated poorly where I give my business. I doubt others do either. Give your business to a happy owner who appreciates his customers: 44050 Ashburn Shopping Plaza

I want to give a special thank-you to Shanon, Anthony, and Daniel at The UPS Store in Montgomery…read moreVillage. They were incredibly friendly, courteous, helpful, and efficient. They worked together to make copies of my documents, and everything was done so quickly. I truly appreciated how willing they were to help and how pleasant they made my visit. Their teamwork and excellent customer service really stood out to me. It's wonderful to encounter people who take pride in helping their customers. Thank you, Shanon, Anthony, and Daniel, for such a great experience! You are all wonderful, and your excellent service is very much appreciated.

Shannon helped us with notary services and her professional manner was so appreciated. She went…read moreabove and beyond what we expected. Thank you so much!

This was the quickest visit I have had at a UPS store. I brought in a package with a prepaid label…read more The employee scanned the label and gave me a receipt. The location was convenient.

Ended up going to this location after I was treated rudely at the Pentagon city location. Thank you…read morefor taking care of my shipping needs. The young man at the counter was excellent.

Easy! Did exactly what I wanted, quickly and efficiently!! Staff was friendly and very helpful…read moreand knowledgeable.

Very slow, understaffed and extremely poor customer service. Staff unhelpful and ignored customers.read more