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    The UPS Store

    3.3 (52 reviews)
    Closed 8:30 am - 7:00 pm
    Updated 3 weeks ago

    Services - The UPS Store

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    Anyone shouting "Annie" out in these posted reviews, was CLEARLY encouraged to do such. Went to UPS this evening (in a GREAT MOOD). Was originally greeted by a wonderful teen/very young lady whom couldn't fulfill my request (I assume from inexperience, bc she didn't even review my forms), so she asked "Annie to assist." Not sure if Annie's ALWAYS in a bad mood, or she was upset because she had to rise from the chair she was sitting in, in the corner but her initial tone/response was very off putting and blatantly rude. I corrected her tone/approach and then she proceeded to make sure she couldn't assist me with a very basic matter bc I supposedly filled out the form incorrectly. Funny story, just went to your sister store (in Potomac Station Drive) and my request was fulfilled with "NOT ONLY A BREEZE, but with EXXXXXXXXXXCELLENT CUSTOMER SERVICE."

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    11 years ago

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    12 years ago

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    14 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    8 years ago

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    6 years ago

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    11 years ago

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    15 years ago

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    12 years ago

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    Page 2 of 2

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    Review Highlights - The UPS Store

    Annie was the only employee on and she was juggling many customers, all with different needs, with a smile.

    Mentioned in 11 reviews

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    The UPS Store

    The UPS Store

    2.8
    (81 reviews)

    The owner, Steve, is lacking in customer service etiquette. Two examples:…read more1. About a year ago, he lectured me for borrowing his tape dispenser to finish closing a package I didn't completely close at home. Tape must be very expensive!!! 2. Last weekend, I shipped a package and for whatever reason the destination information wasn't uploaded into the UPS system so I can't verify the destination online. I called the store this morning to inquire why I couldn't see the destination address to which he responded "I didn't create the system" then he blew me off and said "I've told you enough - I have other customers" and terminated the call. This store is most convenient for me, but I'll avoid it when I can due ONLY to the owner's lack of tact. His employees are much nicer than him.

    I practically live at this UPS Store -- and not because I'm shipping out side hustle merch or…read moremailing mysterious packages. No, I'm here for the glorious Amazon return ritual -- and this location nails it every single time. You walk in with that little QR code on your phone, hand over the item, and within 30 seconds you're out the door. No box? No problem. No printer? They've got you. It's honestly smoother than my morning coffee routine. The staff? Fast, friendly, and unbothered no matter how many people show up with armfuls of bubble mailers and regretful purchases. I've been here at least a dozen times, and it's always the same: quick, painless, professional. Bonus: the place is always organized, the line (if there is one) moves fast, and they even remind you to grab your receipt. It's the little things. If you're looking for a zero-stress Amazon return drop-off spot, this UPS Store is it. Five stars. No drama. No tape. No complaints. Just vibes and efficiency.

    The UPS Store - shipping_centers - Updated July 2026

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