I stopped by this UPS Store today with several Amazon returns, and it was a bit chaotic on my end…read more The staff was incredibly patient, kind, and helpful throughout the entire process. They gave me plenty of time to sort through my items without making me feel rushed and made the whole experience much less stressful. Excellent customer service and a friendly team--I really appreciated their professionalism and patience. Thank you!

Beware of this location. They mixed up labels & sent a very valuable package to a BUSINESS…read more(FRONTIER) to be exact. Manager didn't offer to track it- Only excuse was "ONCE BUSINESS RECEIVES IT TAKES THEM 30DAYS" to NOTICE.. This is unacceptable for this line of business. When customers entrust them to mail an item of importance, this is the worse outcome for anyone to experience. NO REFUND OR APOLOGY can compensate for the sentimental value these gifts held NEVER AGAIN. Use an original UPS location. Not an "authorized " seller post office location. Not worth the trouble. Sadly the other customer will be charged for his equipment since I received a ROUTER ... instead since the cameras showed the UPS employees mixing up the label & didnt bother to see a BDAY BOX was going to FRONTIER instead of a Residence..

It really just depends on who is working that can make or brake your experience here , I mean if…read moreyou need a check cashed it's pretty cheap and usually only takes 10-15 min. UNLESS there are people trying to cash fake checks or fake secret shopper checks or checks made in their basements because those type people are 100% always in line trying their chances that the clerk will not catch on and give them $. So needless to say I've seen a lot of arrest while waiting. I don't like that they buy used or unwanted gift cards . It feeds off one type of person ... drug addicts . It's sad these ppl have a problem and you are helping them . Oh don't get me wrong first you tear that a** apart in the return you give them for the card but you gotta know this is shady af!

Very nice, down to earth folks running this location. Better than Ace and PLS combined!!!read more

So helpful and quick. Will come more often! Dropped off a…read morereturn and was I prepared. The man working was so helpful with what I needed. Thank you.

I've been here twice now, always have good and friendly service. Staff is attentive and prompt.read more

Great service, extra touches in the storefront, and efficient staff…read more I just needed to drop off a DHL shipment but this shop was a delight.

I've been a customer for at least 6+ years and very happy with service and ability to get…read morenotifications when mail or packages arrive. If you are local to Flower Mound area and need a great mail box service, packages sent out, then In The Box Pack & Ship is the local business you want to support.

I'm not sure why there are 2 UPS stores so close together in this part of town, but it benefits me…read moreso I won't complain! This location is easier to access than it's Lakeside counterpart, making it my first choice. I also don't know why Amazon no longer gives me the option to take my returns to the nearest Kohl's (which I had been doing forever). But since they only list UPS stores now, I found myself here. The one employee working was friendly and quick to assist me with my return. Shortly after I left, I got a notification that it was accepted by Amazon. It was such a hassle free process that I will gladly use this store in the future when I need to ship something.

I've always come to this store because the customer service has been great, which is why this…read moreexperience was so disappointing. I was just charged $2.18 to print a UPS label. It already felt excessive when it was $1, but this increase is unreasonable for a single sheet of paper. It honestly feels like a rip-off. Unfortunately, this pricing change has lost me as a customer. There are other UPS locations nearby that don't charge nearly as much for the same service, and I'll be taking my business there moving forward.

We had an absolutely outstanding experience at Mail, Ship, and More today!…read more We had over 100 pages to print, organize, and notarize, and Kyle made the entire process effortless. I originally planned to print at the library and come in just for notarization, but he simply said, "Just come here. We can do everything." And he was right. Printing, scanning, notarization, folders, and shipping. All in one place. Fast, clean, professional, and extremely convenient. Kyle provides excellent customer service. He is knowledgeable, patient, and genuinely helpful. You can tell he cares about his customers and takes pride in his work. Supporting a local business like this feels good, especially when the service is far better than the big chains. If you need printing, notary services, scanning, or shipping, skip FedEx, UPS, and USPS. Come here instead. Highly recommended. We are beyond satisfied and will absolutely be back.

Poor service. Rude. Claimed my package was picked up an hour before I arrived. Either they don't…read morecheck ID's or the person working there stole it.

I've been a long-time customer who originally started coming in for Amazon returns. Over the years…read moreI even got a mailbox here and ordered business cards. However, recent changes have been incredibly frustrating. Despite being paid by Amazon to handle these returns, the store now charges two dollars for tape and two dollars to print a label that Amazon already provides. Other retailers like Kohl's, Whole Foods, and Staples make it truly convenient, free of charge, and require no prepackaging at all. That's what good customer service looks like. Because of these nickel-and-diming fees, I'll be taking my business elsewhere from now on

So, I bring my item in a box to be shipped via amazon return policy. I forgot to tape the box (my…read moreresponsibility, I know). But instead of doing the honorable thing and being a customer-oriented business by reminding me to tape the box next time and just taping the small box for me, they want to charge a dollar to do it for you. A dollar is not a lot but it was the difference in having a satisfied customer and a good review vs disgruntled customer and a bad review. Plus, a have a bad impression of this store now.