We had some items we needed packed and shipped across country. Employees were very friendly and…read morehelpful. They started with giving us a quote for packing material and then a shipping quote. I was a little nervous when I left because I didn't see them pack my items. The items arrived well packed, a day ahead of schedule with no damage. Would not hesitate to use this location again.

I drop in here often to ship my prepaid packages. They are always friendly and helpful.read more

I've had consistently excellent experiences at the UPS Store in Lodi along Kettleman Lane. Twice…read morenow, John has assisted me, and he is always friendly, engaging, kind, and welcoming--with a genuine smile that instantly puts you at ease. He helped me previously as a notary public, efficiently and professionally handling important documents that I needed sent out of state. More recently, I had the same outstanding experience when I came in to ship a package to my son who lives out of state. John's professionalism, attention to detail, and warm demeanor truly stand out. Customer service like this makes a big difference, and it's why I'll continue coming back. Highly recommend this UPS location

Horrible service . They saw I needed help and didn't offer to help . They changed their WiFi so…read morewhen you are in the store it is hard to look up Amazon . Felt there was some age discrimination:( I won't go back to this one .

I lucked out to find a UPS store since I needed to mail something and was working nearby…read more Friendly service and I was able to mail a package in a reasonable amount of time without breaking the bank and they have a USPS mailbox so I was able to mail a card and save time. I even bought stamps!

Recently visited the store to print out a document was told that I would have to email it and they…read morecharge four dollars to email and then $.49 per page $.49 per page was fine but four dollars to send an email to print. My document is outrageous. I do not recommend visiting the store.

Always fast service my packages arrive on time. The guy was nice and professional. Good locationread more

I came to this store because it's conveniently close to my house but I didn't receive the kind of…read moreservice I expected. America waited on me as I attempted to return several items I didn't want. She told me that I was supposed to have my return items in order and my return skew wasn't sufficient for all the items I was returning to the same online store. She scanned the code from my phone and only allowed me to return the only item she could identify. I asked if I could come back at a different time and she said "We're always busy," so it wouldn't make a difference. I complained to the online store and they sent me another skew and directed me to use the postal service which turned out to be effortless.

I'm sorry I am late I believe I went to this UPS store on Saturday May 30th 2026. And never done…read morethis before and the young lady's name was Vanessa she was very helpful and I really enjoyed her hospitality she didn't make me feel rushed and she was very knowledgeable and I wish a lot of businesses would practice this. Heck I need to practice this I need to be more patient especially while driving take a deep breath and be patient thank you again Vanessa.

Unfortunately as often happens with new businesses or ownership, the shine is starting to come off…read morethe apple. Over the last 6 months 2 employees have gotten less friendly and ingratiating, while the others remain polite and friendly. There was a female who I haven't seen in a couple months and a male (A) who has gotten to the point where all you get from him is a mumble. I made a drop off today and greeted him with "Hi there." His reply was "mmmmm." When we were done I just got a mumble that may have been a thanks, not sure. This is in such contrast to the others. I suspect the manager/owner opened up the store for a few weeks or months and is now somewhere else. This would be REALLY obvious to someone who worked there even for an hour.

Shipping stuff. These guys know how to take care of people with the right choices when you need…read moresomething shipped. Appreciate you guys always being there. They also do fingerprinting if you ever need that service.

Our son graduated this spring after 4 years at UCD and we needed a way to return all his personal…read morestuff to our home in Europe. Pak Mail in Davis made it super easy: we arrived with everything loose, they gave us several options/prices, and then they did all the packing. They were super helpful and I highly recommend them.

Gerardo and Nic deserve all the praise in the world! I came to the store close to closing time and…read morewas worried that the workers might be upset with me for coming so late to do several returns. These two reassured me that it was completely okay, which allowed me to take a deep breath and slow down. I was able to complete a whole bunch of returns without any stress, all thanks to their calm demeanor and patience. Thank you both once again! I truly appreciate your kindness and excellent customer service!

Not friendly or helpful. False information printed out on invoice and they won't honor refund…read more Purchased overnight service....... 2 days later I still have not received my package. Unacceptable customer service. Quality of customer care is zero.

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and…read moreNotary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair.

I had an excellent experience at The UPS Store thanks to Johnny. He was professional, friendly, and…read moreincredibly helpful throughout the entire process. He took the time to answer all of my questions, explained my options clearly, and made sure everything was handled quickly and accurately. What really stood out was his positive attitude and willingness to go above and beyond to provide outstanding customer service. It's rare to find someone who is both knowledgeable and genuinely cares about helping customers. Johnny made what could have been a stressful task simple and hassle-free. If you're visiting this UPS Store, I highly recommend asking for Johnny. He is a great asset to the team and deserves recognition for his exceptional service!

AVOID! This was the worst experience I've ever had with a service center. I had good experiences a…read morefew times before. This last (and final time), the manger was condescending and rude. As a woman alone in the store, it made so so uncomfortable.

I came here to ship a box to Las Vegas . I went to ups they were going to charge me $294.00 I…read moredecide to come here and they only charge me $160 for the same box .