We had some items we needed packed and shipped across country. Employees were very friendly and…read morehelpful. They started with giving us a quote for packing material and then a shipping quote. I was a little nervous when I left because I didn't see them pack my items. The items arrived well packed, a day ahead of schedule with no damage. Would not hesitate to use this location again.

I drop in here often to ship my prepaid packages. They are always friendly and helpful.read more

I've had consistently excellent experiences at the UPS Store in Lodi along Kettleman Lane. Twice…read morenow, John has assisted me, and he is always friendly, engaging, kind, and welcoming--with a genuine smile that instantly puts you at ease. He helped me previously as a notary public, efficiently and professionally handling important documents that I needed sent out of state. More recently, I had the same outstanding experience when I came in to ship a package to my son who lives out of state. John's professionalism, attention to detail, and warm demeanor truly stand out. Customer service like this makes a big difference, and it's why I'll continue coming back. Highly recommend this UPS location

$66. "Packing material " they only used tape to seal the box…read more $294 total to ship 1 box

Went to this UPS store. I had an Amazon package to return. I was in a hurry and didn't print the…read morelabel. The store wanted to charge me $4.00 for the email plus the printing of the label. It's not a big deal with the price. It's how much its how much this store has changed ever since it changed ownership. Rude customer service. For a family run business they don't care about the customer service. One of the employees had a durag on. This is the kind of employee they have running the store. I drove to the UPS store on March Lane. BIG difference the customer service excellent and no charge for the printing of the label. That's how a business should be ran.

If you are using this location for Amazon returns or drop off of your prepaid packages, then this…read moreis the place for you. You can easily use the Amazon return kiosk that they have set up for drop off convenience, you're in and out. If you have a prepaid package drop off, you can also just leave on the back counter unless you wanted a return receipt, then that you do have to wait in line for.. I've been here numerous times to drop off my packages with no issues. Definitely I would recommend this place..

I came to this store because it's conveniently close to my house but I didn't receive the kind of…read moreservice I expected. America waited on me as I attempted to return several items I didn't want. She told me that I was supposed to have my return items in order and my return skew wasn't sufficient for all the items I was returning to the same online store. She scanned the code from my phone and only allowed me to return the only item she could identify. I asked if I could come back at a different time and she said "We're always busy," so it wouldn't make a difference. I complained to the online store and they sent me another skew and directed me to use the postal service which turned out to be effortless.

I've used their notary services as well as their shipping services to send stuff back to Amazon…read more They are always polite and professional. They do a great job.

not very friendly older w woman:/ very crass, short and rude to customer. Every time I'm in town…read moreand I need to use a service center such as this one. I drive across town to the larger location to avoid this behavior.

It's a shame this business has to carry past reviews from the previous owner which were…read morepredominantly negative. It was purchased by new owners this year, 2025 and it is much improved. I would have to give it five stars now compared to my previous review of 1 star. Good service, courteous clerks and just an overall good experience.

Great store. Very friendly. Cheap shipping rates (compared to doing it yourself)…read more I had a purchase that needed to be shipped to a business address. He was more than willing to help me out for very cheap. I'd definitely go here and have them ship anything you needed shipped. You'll save money.

They improperly labeled the fedex package so that it was barely readable, and loosely sealed the…read moreenvelope. The package was delivered to the destination without some of its contents. I will not be using this service again

We've been here a few times & have appreciated helpful service with getting questions clearly…read moreanswered & having procedures explained regarding shipping back returns. The store is spacious, clean, & organized.

Shoes we purchased online, proved to be the wrong size and we had to send it back via UPS per their…read moreinstructions. I wrapped the shoe box up very carefully with, I thought was an approved method using heavy duty postal paper and clear postal tape . . I got to this UPS store and was told it had to be a box inside of a box. For a nominal fee, they would sell me a box. I said no, I went home and put the shoebox in the only box I had which was 10 times bigger than the shoe box and they took it. And you wonder why UPS is laying off 20,000 people.

I had this location print out menus for my restaurant, they were fast, super friendly and I…read moredefinitely saved a bunch of money going this route, I definitely got my money's worth! I printed my menu on Jan,21 2026! Kavish and Anthony, the two gentlemen that helped me and deserve honorable mention ! I highly recommended this location specifically!

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and…read moreNotary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair.

Great location, helpful staff, clean and open, which makes for a happy shopping/shipping…read moreenvironment. I went in to mail a package, and after I already walked out, I realized that I had forgotten to add something to the box. I went back in and asked if I could add it and he was very helpful and nice and added it in with no problem. Very welcoming and ready to do what it takes to make the customer happy.

AVOID! This was the worst experience I've ever had with a service center. I had good experiences a…read morefew times before. This last (and final time), the manger was condescending and rude. As a woman alone in the store, it made so so uncomfortable.