I've had consistently excellent experiences at the UPS Store in Lodi along Kettleman Lane. Twice now, John has assisted me, and he is always friendly, engaging, kind, and welcoming--with a genuine smile that instantly puts you at ease. He helped me previously as a notary public, efficiently and professionally handling important documents that I needed sent out of state. More recently, I had the same outstanding experience when I came in to ship a package to my son who lives out of state. John's professionalism, attention to detail, and warm demeanor truly stand out. Customer service like this makes a big difference, and it's why I'll continue coming back. Highly recommend this UPS location read more

Horrible service . They saw I needed help and didn't offer to help . They changed their WiFi so when you are in the store it is hard to look up Amazon . Felt there was some age discrimination:( I won't go back to this one . read more

Great Customer Service,,,Very helpful,,Very personable, ,Helped me work the copier and fax machine,,,I will definitely be back!

$66. "Packing material " they only used tape to seal the box $294 total to ship 1 box read more

The UPS Store - Fed ex way more economic $163.00 - Printing Services Near Me - Lodi, California

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This UPS is very organized and they have very speedy service. I never hesitate to go there.

Yes, this is exactly where you want to take all of your mailing & or Packages . For your Notary Needs, of course this is where you want to go and Make sure you ask for Gabe! Gabe and his Team are ALL ABOUT BUSINESS with Professionalism as TOP PRIORITY. The price to Notarize a signature is $15.00 read more

It seems that every time I come here I am left pleased with their customer service and staffing levels. I walk in and treated by two employees and quickly helped. Shipped 7 packages in under 5 minutes. It's too bad it's the furthest shipping store from my house in Lodi. read more

I just needed to process getting some things sent back that would provide me a tracking number in order to validate a return on a product that I purchase for a refund. Walked in here. There were three customers ahead of me once I got up to the counter, the guy politely assisted me with my return process. I can say that I was probably in and out within a timely manner about seven minutes. The gentleman by the name of Matt was very attentive, and knew the processes that needed to take place in order to expedite getting all the customers in and out in a timely manner. Considering never have gone here before and this was my first time I was fairly pleasant with the service and the transaction read more

Great customer service! The young man there helped us out fulfill what we needed with our packaging without any hesitation even though it was time to close. The cost was very reasonable. Highly recommend this location! read more

This used to be the absolute worst UPS store on the planet! The previous owner was just awful to deal with and created a very toxic environment from a customer standpoint. It's unfortunate that the current owners and staff have to be burdened with the negativity of the previous regime. I recently had to use this location for my packages and walking through their doors was a breath of fresh air! The staff immediately greeted me and were eager to assist me with my shipping needs. They were polite, friendly, knowledgeable and highly professional and made me feel like an important part of their business (which I am). I am a fan of their business model and will be using them for all of my shipping needs from now on. I highly recommend this store! read more

I really needed help with getting my package out today but my printer ran out of ink and I couldn't print out the label. I walked into this store and was greeted by the manager. He was very nice and responsive to my needs. He instructed me on where to email him the label. Once it was printed, I was able to mert my deadline on my package going out in time! I highly recommend this place for shipping! read more

Super easy, friendly & efficient. Busy but I was greeted right away and then helped just as quickly by another young man. Super efficient! Thank you! Ivwas nervous about all the bad reviews-you guys should change the name of your place so the old owner's "foibles" aren't in your review. read more

The UPS store in Lodi is now under new management. The manager Matt was very helpful and has a great! customer service. The store looks amazing very clean and organized now Matt went above and beyond to help me with my services for shipping. I will be returning thank you Matt! read more

Not surprised that you want me to come by again. You charged me over $120.00 for copies that should have cost $50.00. I should have been told your prices when the clerk so how many copies i required. How is it that the other UPS store in Lodi survives charging only 15 cents for copies? read more

Update. New management. They kick ass again. Everyone is attentive and helpful. Good place to go again.

5 stores for being super fast and easy with Amazon returns. I used to think all ups were slow. There's always a line when I go to this store but man do they get people in and out with ease. I'm starting to think that the other ups nearby are just taking their sweet time. Thanks for making it an easy task! Staff is friendly and helpful. read more

NIGHT AND DAY Ever since the new owners this place is soooooo much better I walked in and out. No line everyone was very nice and helpful. AND No GIANTS pile of packages sitting in the middle of the store like there always used to be its clean and easy to get in and out !! read more

I manage a program at UOP that required 17 students to get background checked. While on a short turnaround, they had trouble getting appointments to meet the deadline. I called UPS Wednesday morning, and Angie told us they could accommodate all of them that afternoon, as long as they each had an appointment in the system. When I followed up for a visit mid afternoon, Angie was still there, and was able to give us an update on the group. Most had visited already and she was patient and kind with each of them. I'm so grateful that she was so accommodating! It's a little farther from the campus, and worth the drive! read more

I had to run in here a couple weeks ago to get something notarized. I've already been back in the store a few times since it was sold to a new owner and I've been happy about that ever since. All the past reviews that brought the overall rating down on this business were because of an old issue that no longer exists. This was mid morning during a weekday and there were several employees staff in the store. The line went quick, I was greeted with a smile, and quickly tended to for my notary needs. One of the young men met me at a side table and quickly did my notary procedure, while having a professional attitude the entire time. Years ago, the younger employees at this place were disgruntled and, in my opinion, abused. These employees seem to actually enjoy their job, and respond well to the request of their boss. So again, I disregard the extremely low ratings from the store due to it being brought down from so so long ago. Good job on bringing this location back up! read more

The service here is absolutely excellent. Very friendly employees, even opened the door for me when they saw me coming with boxes in hand. The employees working 4/3/24 deserve a raise or something. read more

Glad there's somewhere closer to drop off returns but being charged $2 to tape up a package is asinine.

Had some packages to send out and returns for Amazon. Customer service was excellent. Staff were professional, quick, and friendly.

NEW OWNER!!! Great service! The old Owner of this store was absolutely terrible! The new owner is amazing! She has really cleaned the store up and all of the employees are wonderful! read more

4 reviews 5 days ago One star is too much to give this store. It is an unorganized mess with extremely rude employees. I have literally been yelled at by who I think is the owner when dropping off pre-paid packages. I've seen him acting this same way toward other customers no matter what they are doing. Save yourself some trouble and just take your business to the Stockton store on March Lane as Lodi unfortunately doesn't have another location and this guy seems to take advantage of that. Thankfully Kohl's now accepts Amazon returns so at least there's another option for that. read more

Always helpful, efficient, friendly and knowledgeable. Today Mari helped me! I always use this UPS store

Sign on window says new ownership but the employees have the same bad attitude and same bad customer service as before. Hopefully the new owner can improve that. To Store owner... Details: I had 2 amazon returns, one with a UPS pre printed label and the without. The young man at the register let me know that the item with the pre printed label needs to be boxed. The one with out a label did not need a box. I said ok and he preceded to tell me it would be $5 and some change. I let him know that i would not pay $5 for a box and i would package item myself. I asked why one needed a box and the other didn't. He stated i needed to ask amazon. Fair enough but the young lady standing about 8 feet behind him mumbles "maybe you should of been home when the driver showed up to pick up the package". I made eye contact with her and just smiled, shook my head, grabbed my item and walked out. Sorry to be the first to let you know about a bad experience in your store. To owner #2: Thanks for your insight on what happened during my visit. You're correct in that the gentleman at the register did give me accurate information about the pre labeled items. That wasn't the issue. The young lady behind him was the issue. Your "two conversations" excuse is absolutely nonsense! her comment did have something to do with the situation. The ups guy brought the tag to my house and left it at my door so it did have something to do with it.... I've noticed in other replies you've made on other las reviews you tend to always put the blame on the customer as you tried to do with me. I now see where your teams learns it customer service from. Have a great day. read more

Angie,was Amazing , very good customer service.i will definitely be going back. There was a really big line & she handled everything professional...Gp read more

Ohhhh myyyy gooosshhhhh! There is a younger "gentleman" employed here that is completely out of line...rude! This isn't THE first time I've experienced awful service from him, but definitely the last! My favorite part was when i asked him his name... And his response to me was... "Why do you need to know my name..." So, he refused to give his name...its obvious why!!!! So beware of the thin, tall about 6 foot or so shirt dirty blonde haired character WORKING at this place.... My advice... Go to another location! read more

The old guy that works here is extremely rude and condescending when he's talking to you, i came to pick up my partners package, and he told me i would be committing fraud, so i had to drive all the way across town pick him up and take him in to the store with me, And then they don't even look at me while at the pickup counter Rude service, the old guy needs to check his attitude or find a different line of business read more

Please hire more people, ones who would appreciate a job! The kids working have no customer service skills. Three young workers behind the counter when I walk in no one acknowledges me, one boy scanning in packages for a mom with her two kids trying to get her package on the counter (no one offers to help, except me). And older couple waiting on a notary, was told by one of the kids I was suppose to be off 15 minutes ago but I can't leave these guys. Not sure why cause nobody else was doing anything. Tips to owner: Hire a good manager! Train those employee's to greet everyone as they walk in, and never tell customers your business. Clean up the place! Stack those packages in the corner, customers are seriously afraid you are going to loose there packages! Have a happy environment, people don't mind waiting as long if they don't feel uncomfortable. Pay a little extra to your employees so you can hire better people, and don't allow them to not be friendly!!!! read more

Extremely helpful and very happy to help! Matt has great energy! I just came from the Reynolds Ranch and the lady sent us here because she just didn't feel like doing a live scan. Come here! Never reynolds ranch! Way better customer service! read more

I avoid the UPS store like the plague, however, I heard they were under new ownership so today, I gave them a second chance. I'm going to make this short. I needed a box to send another box in. They quoted me $35-40, FOR A BOX! I left. Went to Postal Annex on Hutchins Street. They charged me $13. Thank you Postal Annex! UPS Store, you are offensive! read more

Tlhis company has new owners and is amazing!! They have excellent customer service and are so quick now!! If u haven't been in awhile give them another chance, such a huge change. read more

I went into store 5-25-2019 to return comcast equipment.the younger employee was helping me He went to scan comcast equipment.flash my eyes with the scanner gun.trying to scan the rest of the equipment & scanned me couple more times.i didn't come in for lassic surgery.I came in for comcast return,then he said the comcast equipment is not scanning.the employee asked the owner for help .with return then the younger employee goes to other register .trys to scan the equipment says ,owe comcast closed for the day com-back Tuesday because of the holiday weekend.i left and went to the ups store Lincoln center stockton .they scanned boxes and got me a receipt.comcast wasn't closed Never go to this store I'm never going back im going to stockton from now on .i wish i could give this store a 0 read more

Notice no stars.... no masks worn or asking customers to do so. Not impressed in the least bit with this establishment. All employees as well as a crowded lobby with a huge line and there were only 3 people abiding by the mask rule with me included. Unprofessional. Even the 2 UPS men weren't wearing masks who were picking up packages and taking them to their trucks. I then get a reply from the manager and he has the wrong gal as I would never disrespect caution tape for tar mac or most importantly not wear a mask yet post a complaint. I was right about their disrespect just wow!!! He's the manager and a leader of others?! Smh. I was in the tie dyed jumper buddy with my mask on lol. read more

The UPS Store - Reply from manager! Lies! - Printing Services Near Me - Lodi, California

Friendly staff and very knowledgeable about the business. I will use this business in the future.

Under new ownership, walking into this UPS location is a different experience than previously so. The girls working were positive and friendly, the store was clean and inviting, and the atmosphere in general was noticeably warmer. read more

Can someone please open a decent UPS store in Lodi? I come here probably once a week OUT OF NECESSITY and have had to wait over 30 minutes before just to drop off a package because I needed a pick up slip! Staff is ok but they need more workers! Today was the final straw... I showed up at 1:30 in the afternoon with big boxes in my car because I know they are open until 4 on Sunday And after lugging them, there is a sign on the door that they are closed for the Superbowl! Are you kidding me? I'm not even sure this was the business doing it because the sandwich board was still out front and someone was inside so it was probably just a lazy employee. Either way, I'll drive to Stockton from now on. It's worth it. read more

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Don't let the negative reviews sway you from doing business with this establishment. The new management is far superior than the last. The current manager and employees are awesome! I'm so pleased with their service. They greet you with a smile and treat you well! I highly recommend this store. From the ease of Amazon returns, copies and more, you won't be disappointed! Please patronize them! read more

Stopped by here the other day and what a difference!! Wonderful service! Friendly! Quick! So nice to have new owners who care about their business and their customers! read more