Walk into most UPS stores in America and you know the drill: beige walls, overworked staff, and a line of people clutching Amazon returns like they're waiting for absolution. You don't expect hospitality, you expect survival. But then there's this one -- 5482 Wilshire Blvd -- where the experience doesn't just defy expectations, it obliterates them. We came in for something simple: a notary service. One of those routine, mundane tasks that usually makes you feel like a cog in the bureaucratic machine. Instead, what we got was service so good it felt like stepping into an alternate reality. From the moment we walked in, we were treated like royalty. Not the fake kind where they smile while rushing you out the door, but genuine, thoughtful, attentive service. Every step was explained clearly, every detail handled with care. We weren't just customers; we were guests. The kind of care that makes you forget you're in a UPS store at all and instead makes you feel like you've stumbled into a five-star concierge desk disguised as a shipping counter. The Details: * The notary process? Seamless. Professional, efficient, no second-guessing. * The atmosphere? Calm, organized, and cool -- a small oasis in the chaos of Wilshire Blvd. * The staff? This is the real kicker. They carried themselves with the kind of quiet confidence that says, "We've got you. Don't worry." And they delivered. - AND THIS--the value and speed was unparalleled. We walked out of there and paid a fair price. Service so good, it felt less like shipping and more like being knighted. They didn't just stamp paper, they stamped trust. This review isn't solicited. Nobody asked for it, nobody hinted at it. We left this store and felt compelled to write it down because service this good deserves to be recognized. In a city where most places grind you down to get through the day, this UPS store lifted us up. So here it is FIVE STARS. Not just for getting the job done, but for making a simple errand feel like an experience. We walked in needing a notary, and we walked out reminded that professionalism and kindness still exist -- even on Wilshire, even at a UPS store. WINNING. read more

The UPS Store - Exterior - Shipping Centers Near Me - Los Angeles, California

I had such a great experience at the UPS Store on Miracle Mile thanks to Arturo. I called ahead because I had an incredibly heavy 9' x 12' rug--around 80 pounds--that I was struggling to get out of my car. Arturo came outside, carried it in for me, and could not have been nicer. He let me know he would get it packaged up for me and I was in and out in about five minutes. Arturo was kind, professional, and made what I expected to be a stressful errand incredibly easy. I really appreciated his help and the excellent service. read more

Everyone's favorite ups ! It's like family here- these guys are so kind , helpful and get things moving . They actually pick up the phone . Liz, Hansey, Arturo - thanks guys for making my life much easier !!! read more

My first time at this location. I had to get something notarized. There was a couple in front of me getting a ton of documents notarized. I waited for awhile and I have some difficulty standing. But hey. Life is busy sometimes. Another employee noticed this and jumped in to help me. Great first impression. Wish I had gotten his name so I could post it here. read more

They're fine if you're just dropping off but absolutely do NOT trust them to pack and ship for you. They WILL lose your package or maybe they just never shipped it out and took my item ‍ I paid them to pack and ship a very expensive item for me and the tracking never updated past "we have your item." Went in store and employees who packed it for me said I had to file and claim and tried to say my label wasn't clear enough to scan even though I had other packages from the same label batch that I packed myself deliver in 2 days. ‍‍‍‍‍ read more

This UPS store is great. They know you by name, and if not by face. They are great and so kind. They go the extra extra mile, and yes, they have a long line at times. But they get you out as quickly as possible. And they do not nickel-and-dime for every little thing, like some other UPS stores. And they are open Monday through Friday until 8:30 pm, and on Saturday and Sunday until 5 pm. Some other UPS stores can learn from this location and its staff. Simply the best read more

They are the best. I always return my amazon stuff here. Super fast service. With the amount of people going in , they are so efficient. Friendly. read more

This location is so fast every time I visit. They make everything so easy and they have better hours than USPS. I'm really thankful this is my UPS. read more

This is my local UpS store and of course having one this close is extremely convenient, but they are much more expensive than the regular post office. So if you want to save money and the time it takes to send to your destination isn't too important I think I'd actually recommend the post office instead! read more

This store is everything that you want and more the service is exceptional, and the quality of the employees is second to none. This is an amazing value in this neighborhood. It's a very very busy location, so please be patient and kind and bring your wallet because it does cost money to ship things And sometimes you might think it might cost a little less but it actually doesn't and the people who work here are so nice. They have to deal with a lot, and I specialize in a lot, seriously come to this UPS Store. read more

This is my local UPS store, a block from my office on Wilshire - Miracle Mile. Excellent service here, sometimes there is a wait. I note Amazon now let's you drop returns here and you don't even have to pack them, just drop the stuff off with a slip, so always crowded for returns. Also has Notary Service! The FedEx location two blocks west does NOT! read more

The UPS Store - Shipping Centers Near Me - Los Angeles, California

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Quick and easy return! It was within walking distance from my office building in the Mid-Wilshire area. I actually thought it was closer but it was farther than the Ralph's grocery store. No problem, I needed the steps anyway. When I walked in there was a crowd of people but the one lady noticed me and said someone will assist me. There was already a customer being helped. So I walked over to the other register and a young man came over to help me with my three returns. Follow the company directions and have the QR codes ready for the attendant to scan. The Amazon return didn't need a package as it was still sealed in it's thin box. It was a Potter costume that was overpriced which I found a better deal. The returns back to Temu were somewhat similar. Make sure you save the bags they were packaged in when received. That saved me lots of time. The guy took his tape gun and sealed them shut. He scanned the QR codes and printed the shipping labels for each package going back. He asked me if I wanted a receipt... Heck yes I wanted a receipt for proof of return at the authorized shipper location. Now, the items just need to make it to their destinations for me to receive my money back. So my tips to help get through this quickly is to go when the UPS store opens for business and before the lunch rush. I got there around 11:30 in the morning on Friday. Also make sure that the return is processed before the allowed time frame expires. Yes, I'd come back to this UPS store for it was convenient for me and I didn't need to get in my car and find a parking space. read more

Yall this is the shipping store to go to! We had large irregular items, they had the best prices, and the owner spent like half an hour trying different boxes to find the right one. Def recommend! read more

Nigel from the UPS store was so so helpful with shipping. He spent time with us to find the best pricing and box for our items and even made us a custom box to help fit our stuff. Felt very taken care of! read more

While this UPS store is conveniently located on Wilshire, they are never ever open on time. I'm always waiting out in front of the store. In fact, I'm outside the store waiting again as I write this review. They either need to change their hours to reflect when they actually have people come in or have their employees come in on time. I've seen people leave on multiple occasions. The people who work here are great and very friendly, but I wish they showed up on time. Don't come here in the mornings if you're in a rush because chances are, they won't be open. (They were supposed to open 15 mins ago, nobody is here) Also - I've been here for a live scan because it was listed on the DOJ website. They DO NOT do live scans so don't come and waste your time. read more

The UPS Store - Store hours (they rarely open on time) - Shipping Centers Near Me - Los Angeles, California

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Very efficient UPS Store. You'll be in and out in minutes. All associates are friendly and helpful. There are some parallel parking spots on the front but best to pull around back where the parking lot is located. Clean and neat inside and out. If you need to use UPS and you're close to this area, this is your spot. Last time I was there. Sitting in my car adjusting my mask, a hummingbird made an appearance. Stopped to visit some flowers for a moment. Gave me an affirming nod and flew off. Fare-thee-well, little hummingbird, fare-thee-well. read more

The UPS Store - Shipping Centers Near Me - Los Angeles, California

I came in on May 7th with a huge box full of collectibles. It was a female manager and 3 or 4 other guys with her. These guys were all awesome and kind. The manager packed and boxed my stuff really professionally. It took a good 5-10 minutes but I didn't feel like I was being a burden at all. They were all great. Thank you for the awesome service. read more

I am updating my review from 1-star to 5-Stars as new management really turn everything around at this store! Previously, this store was very unfriendly and unreliable that even it constantly brought up in our conversations in our neighborhood. Now, with the new management, they are always so organized, friendly, and professional with everything above and beyond. (Oh and first thing I noticed was how clean the store is now! I didn't realize how dirty it was before until the new management took over. No piled trash on the wait areas, no more claustrophobic feeling by stacked from floor to ceiling boxes taking half of the store like before!) After I saw the new management sign, I have been there at least 7 or 8, and each time I left with high satisfaction. Thank you for the owner and every staff to make Miracle Mile better with your service! read more

Best UPS Store! Leonie & Nigel always got my back helping me with everything I need. They are friendly and the service is so good once the ownership changed. I deliver all my packages here and come here every week and I never miss a package. The customer service is the very best! read more

They are thief, rude, unhelpful, unfriendly and worse their mangers are not any better. But thats not it. They are also thieves. Imagine you pay $40 to UPS online and get a barcode call the store in beverly and they said " no charge to print UPS label" but i end up in wilshire, and email them so they print the label. Surprise! This specific store charge for printing their own label. FedEx don't do it, other UPS store don't do it post office don't charges for label, because it have no logic. I already pay $40 to ship why do i have to pay to print the label? Do i also have to pay for Truck gas money? Thats not it, they even abuse the state tax law of 10% on merchandise and add tax for service. First instead of every where 10-60 cents for printing per page, they charge $1 per page and they charge tax on printing. This is a service not an item. Tax fraud! Two mangers were there very rude very hostile claims UPS is a franchisee and we can do whatever. I said no this is not a franchise because those guys do FedEx mailbox everything, you are exclusive UPS and violating company policy. They didn't care, i called corporate office and they said their regional manager will look into that. Indeed they are in violation. read more

The UPS Store - They should add printing UPS label is $1+ tax. - Shipping Centers Near Me - Los Angeles, California

I've been coming to this location for years, giving my visits little thought. However, on several recent visits, I notice excellent customer service. Huh, then I realized new people were running the store. The man and the woman couldn't be more likeable. Even when the line got long, they took their time with each customer. I asked the guy if the (co-worker) lady was his sister (because they looked alike); he replied no, that's my wife. I felt ecstatic for them. Here's a young (late 20's) attractive couple, being entrepreneurs, supporting each for their future and the nicest people. It's my pleasure to patronize their business. Thank you, Enjoy Peace/Love A Be Proud American read more

The were polite but they opened late. This was the 3rd location I tried to visit this morning and to come and have to sit/stand and wait for them to open was a bit frustrating. I had a label and box ready so my process was easy though. I love that they had a tape gun available to seal my package though! read more

The UPS Store - Store front on the corner of Wilshire and Dunsmuir - Shipping Centers Near Me - Los Angeles, California

Came in to drop off a return to Amazon and received the usual friendly efficient, courteous, prompt and positive customer service experience. Thank you! read more

Warning, there is no parking at this location. I got a $300+ ticket for parking in front taking out massive package out of car (and didn't even go inside the store before I got the ticket!). It seems like the parking enforcement guy regularly roams the location, ready to hand out tickets. There's no sign or warning from the property owners here, even though they must see this happening all the time to their customers. read more

I've had my mailbox here since 2006. And I almost got rid of it just because the people running it for a few years before new owners came were just awful. I've seen a few different owners and employees over the years. Sometimes the business would be closed when it should've been open without explanation, they never answered the phone, and it took them forever to sort the mail. Things are different now. The new husband and wife team that took over are just amazing. I could tell they are good hardworking people and care just like the last few reviews stated. read more

This is by far the most efficient and professional UPS store that I have shipped with. As a small business owner who ships often, they have always made me feel valued and appreciated. Fantastic owners and staff. read more

I'm not sure what is going on with the negative reviews for this place. Been living in the neighborhood for over 3 years and I've been to this UPS store at least 30 times. Never had one or experience here. I've also come here for notary public with no issue. Long story short, come here with your shipping and notary , and printing needs. read more

The best UPS store in greater LA for sure. The quality of service the owners who actively work alongside the rest of the team is very professional, quick and quality. They help you with anything and everything, every question and issues you might have. They are so welcoming also. I just wish the other UPS stores can be like them... I highly recommend you this UPS. read more

This is my new go to UPS store ever since it's been under new management. They are reliable, quick, great customer service, and always ready to help. I couldn't seem to locate my package that didn't get delivered to my house but the new manager was able to track it down easily. If you're looking for any packing/shipping/printing services, this is the UPS to go to! Doesn't disappoint!!! read more

This store never ceases to let the customer down. We have SPECTRUM equipment that needed to be returned. The SPECTRUM at Beverly Connection told us to return the equipment through The UPS Store. This store is the closest location to our home. I wanted to confirm that they would take the equipment before driving to the store with it. I called.They never answered the phone. They never clear their voicemail so a message cannot be left. I sent an email. They do not answer email. We arrived at the UPS Sore at 11AM Thursday 12-2-21. The door was locked. No one was in the store. No sign indicating why the store was closed. There was a notice from UPS stating a UPS Driver had attempted pick-up/delivery stuck to the door. The website noted they should have been open. The times we have actually been able to use the store the staff is rude. We went to The UPS Store in Larchmont. 100% excellent service. Done in less than 5 minutes. Avoid this location. read more

Happily surprised to send some love to this UPS Store. I had a fairly heavy electronic thing to ship cross-country, so I investigated this corner of UPS and FedEx. Normally a ship-it-myself type guy, but I wanted to be check out the options. Walked into UPS, no wait. Clerk comes to help me, gives me my options and I'm thinking. Hmm. Is this the way to go? So, I went across the street to their competitor, and well, that's not a pretty story. So, I returned to UPS where the clerk had saved my info (like he promised he would). Paid for it all, and boom, I'm done. Years ago, I came to this location and wasn't impressed. This time, I was impressed. The store is organized and set up for either they to do the whole thing, or where you can buy the supplies, and DIY. And, I might add, that the $$ it cost was less than the USPS calculator indicated on eBay. (Of course, USPS is also just down the street). So, for my money (and time, too), this UPS Store is King of the Boulevard. read more

The UPS Store - Get the supplies for yourself, or have them ship it for you. - Shipping Centers Near Me - Los Angeles, California

I'm so disappointed right now. This has been my "go to " UPS store for years. I have no complaints. Except for right now, I'm waiting outside in my car for the traffic to pass so I can go to a different place. It's 9:43 AM and the store is locked up tight with no note and no explanation on voicemail. I'm giving three stars because of the great service I've gotten in the past. I'm hoping they're not going out of business but from the recent reviews, it looks like they're heading in that direction. Guys, if you're reading this, please work out your issues and come back to your fabulous selves. read more

Great service! I handed over my driver's license and they let me borrow a cart to bring my boxes to the store. Very cordial, respectful and helpful! Metered Street parking is available but sparse, so come mid-day if at possible. read more

I have had now multiple times that the store was closed before 7:30pm. This is very frustrating as a customer. Please either update your hours of operation to reflect the hours you will actually be open, or please stay open for the duration of your posted hours. Photo with time stamp for reference. Additionally I've had several times where they did not check my ID and/or did not scan out a package. This is concerning because of 1) package theft and 2) because when they do not scan out the package, you continue to get package notification (so if you are expecting multiple packages it's hard to track which once you've already picked up but was not scanned out verses which packages you still need to pick up). read more

The UPS Store - Store closed before posted closing time. - Shipping Centers Near Me - Los Angeles, California

I live nearby and always get great customer service here. They are so friendly and efficient.

Zero stars. I had an emergency that required a document be notarized and sent overnight. I called the Miracle Mile UPS Store and asked if notary service was available and what time document cutoff was for east coast next day. The notary service ended at 5:00 pm, so I raced to the store and made it with document in hand at 4:30. When I entered the store, the young woman working there asked me what I needed. I requested the notary service, to which she responded that the service was done for the day as "she's taking a late lunch." I said, "But I just called here and confirmed that a notary was available." The young woman responded that she had no idea about any phone call but that service goes until 5 pm. I said, "Right, and it's 4:30." She again repeated, "But she's taking a late lunch." Indeed, the smell of onions was coming from behind the counter divider, so I guess the notary was sitting there, eating. The counter staffer looked at her to make eye contact and confirmed again that she wouldn't be stepping away from her "lunch." "Okay, so to whom did I just speak when I called here?" "I don't know," the counter staffer replied, as I reached to my phone and pressed redial. It was an awkward moment when the phone started ringing in there. I made my way to another UPS Store, this one on Beverly Blvd., where despite it being the very end of the day and cutoff time, the three young men working there -- all of whom are notaries -- provided me with the witnessed document, the overnight delivery and a copy for my records. As these are independently-owned/operated stores, the owner of this location (a "Laika"?) might want to know that her store was empty while the one on Beverly had a line down the strip mall. Wonder why. read more

If you need something big shipped, this is the place! Don't go to UPS itself. I wasted a ton of time trying to figure out how to pack and ship an expensive office chair to Chicago. I talked to lots of shippers, both consumer and commercial. It was too big for consumer, and most commercials won't handle one-offs. The few shippers that would told me I'd need to bring it in in order for them to give me a price. Since we're talking hundreds of dollars, there could be huge differences from one to the next, and the chair is too big to easily drive all over the place to compare estimates. I wish I had called this UPS Store first. When I finally called them, I spoke to the owner Nigel. I gave him the dimensions and estimated weight and he gave me a quote, including the cost of creating a box that would fit. The price was at the low end of the range I'd been able to determine. I took the chair in and almost before I knew it, Nigel had it very securely packed up and ready to go, basically zip, zip, zip. And in one of those small gestures that can be so big in customer service, I was paying cash and was about $1.50 short without breaking a $50 bill, so he adjusted the price. Nigel was very nice and very professional. A perfect experience in every way. read more

UPS IS SO GREAT. Shorter lines than USPS faster service, GUARANTEED delivery times. Those UPS drivers work their butts off. WARNING THO!!!!!!!!!!!!! L.A. CITY PARKING METERS ARE CORRUPT. FADED as heck on purpose all over town so u cant even read them! Meter maids hunt this corner like vulchers around dying wildlife! Tickets within a MINUTE of expired meter! Cameras might even be posted by the City at Wilshire and Dunsmuir. Careful! $36 x 2 if they find anything else on your car. Bet they wish they could ticket us for bugs on the windshield! Hate those ladies! METER MAIDS ARE PAID VOLUME BONUSES!!! read more

The UPS Store - Shipping Centers Near Me - Los Angeles, California

Great service for passport photos - even knew I should have a dark shirt on Quick and pleasant and reasonable

Leoni and Nigel are absolutely incredible and went above and beyond to help me out. I desperately needed a box with very specific/uncommon dimensions and I went to every store in the area (Staples, FedEx, etc) but no one was able to help me. I got to UPS 10 minutes before closing, and Leoni and Nigel both stayed late to manually assemble a box for me by taping together multiple boxes. They were so kind and truly saved the day for me! read more