Always had good luck with their service and their notary being there when I needed them.

My business requires me to print on the run regularly therefore I have maybe hundreds of competitors to compare to. This UPS store has the highest prices than any other UPS, FedEx store or privately owned store. I printed seven normal black and white pages and it cost $9 read more

Well it started off a normal Sunday my wife grabbed my son and wanted to show him how to return a package so he can become a bit more self reliant. They walked in the store and there were to workers male and female they behind 1 person in the line with the female. There was a guy being assisted with the male worker and he asked if he could leave the tape he bought for other customers to use since he didn't need to keep it. The male worker said of course and so he left it on the counter. The female assisted the other customer in front and as he was leaving he asked the young lady behind the counter how to say good bye in her native language and she looked at him like he was crazy and gave him the mean mug look!!! He turned around and left and my wife stepped up with my son placing the package on the counter. The package wasnt tapped closed so that the store could verify the item before accepting. The female looked in the box and then complained to my wife it wasnt taped shut!! My wife asked if she could have the tape the gentlemen left behind for others to use so she could tape rhe box, and she said "No" My wife said what do you mean no that isn't your tape its for everyone to use.. The lady said you need to buy your own tape and before my wife was able to speak the male behind the counter turned around and grabbed the tape abd handed it to my wife saying that of course she can use the tape why would she buy a new one!!! My wife taped the box all while the female had an attitude.... For a place that is customer service driven the female needs some retraining or maybe find a different line of work. The 1 star rating is about the females attitude to the customers!!! The male who jumped in to assist was definitely 5 Stars and deserves to work with someone that shares his care for the customer. read more

Been going for years. Though sometimes a line, the team here is always helpful and try to get you in and out as best the can. Parking behind back and shops all around. Can get paper shredded here. read more

I'm not sure if this is the norm now... I brought an Amazon return item to this UPS location on Jan 9th. Checked my Amazon account today Jan 24th and the item still had not posted as a return/ refund. Usually Whole Foods comes up as a return location, but this time did not. Someone else in line said she usually returns at WF too. So not sure why it was different. The entire area behind counter and along wall at Glendale entrance was all packages apparently for Amazon. The line moved quickly and despite the chaos the employee was totally nice. Fyi- no public wifi here they sent the lady in line behind me to Dunkin Donuts so she could access her return code. read more

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Friendly service every time. I hold my UPS packages when I won't be home and it's always a seamless process.

Quick last minute service friendly knowledgeable and no real wait time compared to similar stores. Very convenient for non-planners like me. Easy to find and gets the job done right. read more

I must come to this location once a week and everytime time I do, I'm assisted by Edgar. All the guys here are great, but Edgar in particular is super nice and super helpful. He's always really patient and give me extra tape when needed. I hope upper management sees this review and notices how caring and attentive Edgar is because he deserves a raise! read more

I have been coming here for my notary services the past couple years and I have to say, it has been the best notary experience by far! I believe the person that has always helped me was Kevin. He is very professional, young and can juggle soo many tasks at once. This kid needs to get promoted. There are a bunch of people returning Amazon packages and complaining to the staff about things out of their control. The staff handles these customers with patience, a lot of patience. Thanks team, you guys are really the best. read more

Kevin at the front desk was extremely helpful and efficient with my scans and prints, thank you!

I usually come here to drop off my Amazon returns and am always impressed with the employee who's usually there. I don't know his name, but he is calm and friendly and efficient even when there's a long line. Even when I've forgotten to bring a box for my return, he quickly found one for me to use. He is very professional and always gives a smile and even for such a small errand, this experience really brightens my day. read more

The UPS store is garbage. They charge $30 to RECEIVE AN EMAIL. Just to receive the email if you need to email them a label to print they charge $3 just to receive an email. Bringing something in and you have your own box? They charge $18.99 TO TAPE YOUR BOX SHUT. they told me if I wanted them to tape my box shut it would be $18.99 in addition to the $3 to print my label even though I was already buying a box and shipping costs. You can purchase an entire roll of tape right there for half the price they charge you to put a piece of tape on a box. Always understaffed (not the employees fault but it is UPS's fault) read more

I walked into this store by mistake with a return for FedEx. Instead of throwing me out, Michael helped me box my return and directed me to the nearest FedEx store. I have had nothing but positive experiences of this store and commend Michael very highly for his helpfulness and demeanor. read more

Great guys and always very nice and supportive they offer many services all great value

DO not come here unless you want a free farmers tan from waiting out in the heat. This place is a disaster. Only one employee who is incredibly slow and nonchalant about the customers who are waiting. I could work faster if I was processing shipments with my feet. I've been here twice and this is the last time. I've been waiting for over 40m outside while he deals with one customer... The second worker arrived at 5pm and also slow as hell. Both workers scheduled at 5pm on Wednesdays are extremely frustrating with clear negligence for customer service. I was ignored and met with rudeness when mentioning the growing line. They don't care about you or how long you were waiting. read more

The UPS Store - About 15 people in line.... - Mailbox Centers Near Me - Los Angeles, California

I initially took down my bad review hoping to give these idiots another chance. The worst was when UPS broke my cake plate that I spent 12 hours painting for my mother. They were supposed to do the work for my claim and they didn't. Then my claim was denied. I called the corporate office and they fixed it. But today was the capper. I had a package to return to Amazon and they were supposed to print the label and put it in a box. They wouldn't put in a box and they charged me over three dollars for an envelope. I'm done with these people and the fact that they charge more than UPS is total bullshit. Stay far away from this place. It's worse than Hell! Hey read more

Went in to print some pictures and Edgar was amazing. He was patient enough to print the correct size and helped me with them one by one. Appreciate the awesome customer service. Shout out to Edgar guy with the tatted hand. read more

$4+ to print a label now. I think a couple of bucks is reasonable. 3 is pushing it. 4 is asking people to leave and not return, which is happening. read more

Just wanted to leave a review of gratitude for the excellent customer service provided by Michael L. He went above and beyond to help us with our return packages. He was attentive, patient, friendly, and efficient with serving our return request and other customers. He's an asset to this UPS location and elevates the care for it's customers. Thanks, Michael, and The UPS Store of Atwater Village! read more

Josiah and Kevin, the two employees that assisted me were super kind and helpful. I brought in a bulky return package where the item came with the box it came in yet was tough to package back up. They eased my worries, gladly worked as a team and we're able to successfully close up the package. Impressed they successfully did all the while without showing any sign of irritation. Thank you! read more

Never really crowded and always easy to deal with! It has two entrances- one in the front and one in the back so it's easily accessible! The staff are always kind as well! read more

Shoutout to Mo for always being so helpful, patient and friendly with all my packages. This UPS store is super convenient with the free parking lot in the back too! read more

Made an appointment with the notary, but when I arrived was told they won't be in until later. Very unprofessional and a complete waste of valuable time. read more

Worst experience... park in the back and walk a block to use front door They wont open back door for you but tell you to walk a block to use front door in this heat read more

2 stars are intended for the two young hispanic associates in the store (they look twins but theyre not), the rest of the crew they just ruin the store for the owner. Christina and Mo are not really the best representative for the store. They don't have customer service, they do the job but thats all they can offer for the customers. On a "good day" they have customer service but selective, mostly only to Caucasian. Christina needs to change her perspective in retail because Ive seen her in the back she has a totally different personality than what she's showing in front the customers, it seems like customers are burden and wasting her time than to hang out at the back and enjoy their music. Currently since its the busy season for shipping industry they're probably overwhelmed, I get that, but customer service is still supposed to be there, not like Starbucks level but at least acknowledge is the least they can do. Happy Holidays! read more

Worst experience ever. I needed to overnight an important business document and paid for "guaranteed overnight service to arrive by 10:30 am". It's two days later and even though my documents only had to travel 15 miles, they still haven't arrived. When I called UPS to request a refund I got the runaround and was told to call the store. When I called the store they told me no one was getting any refunds because of the "current situation". I asked why I was told that my package would arrive by 10:30 am the next day and the clerk told me no one would have told me that. I then asked why I would have paid $30.00 to ship something overnight if it wasn't going to get there? He told me he didn't know why I would do that. I could have walked this package to it's destination. I was a frequent customer of this location but I'll be taking my business elsewhere. read more

I gave 5 stars mainly on the service of the young man who helped me today around 2:30 pm (today is 9/25/22). The only associate working in the store today was polite and patient, and worked as fast as he could to take care of the line that formed, while still providing great customer service! The store was clean and ac was on at a nice cool temp too (a bonus since it's hot af outside). read more

I've been here quite a few times and it's always busy but the two young men who work there are always pleasant. This week they went above and beyond. I came in to return some Amazon packages and forgot my purse when I left. I figured out where I could have left it around 2 hours later. I went back and the young men handed me back my purse with a smile. I had quite a bit of cash in there and nothing was touched. Honesty deserves to be called out so thank you! read more

I dropped off an Amazon return that needed a QR code scanned. The employee scanned my code, but then didn't scan the barcodes on any of the items (as I've seen literally every other store do). He shoved everything in to one box and taped it shut. I asked if he needed to scan each barcode, and he said it was fine. It was not. This resulted in none of my returns being recognized by Amazon. I had to call Amazon to explain the situation. They processed my returns manually. However, all of this could have been avoided by the employee following the proper protocol. read more

Efficient and helpful service. Going to ship something isn't my favorite thing to do but I've never had a terrible experience like the other reviews. Waited a few minutes then got my business done. Taking one star off bc the employees moving the boxes to the truck kept using the front door so I had to keep moving around them to be properly social distanced. They didn't give me any warning or said excuse me or sorry... but it was 5pm and I get that they're just trying to load a truck before they go home. read more

This location stated they were open til noon on Sunday - hard to find locations that are open on that day. I drove all the way out there just to meet a locked door with two employees inside at 11:50 am pretending I wasn't there. Never going back here again. read more

I come to this ups store just fir your amazing and knowledgeable employee Mo. you are lucky to have him. thank you ive told all my friends about this store chayzie read more

I contacted the UPS store corporate offices twice. The owner of the UPS store at store 3108 Glendale Blvd Los Angeles, CA 90039 apparently lied to the corporate offices and said they had contacted me and resolved the issue. (INCREDIBLE!!!!) .......... THEY AGAIN SAID THEY WOULD LOOK INTO THIS AND NOTHING...... As customers if the owner of the location simply does not care then leaving valuable items for shipping at this location would be a great risk!!!!! read more

This place is horrible! I pay $27 to UPS for next day air shipping and I go here to get an envelope to ship and the guy wants to charge me for an envelope. I tell him I ship all the time and they never charge for next day air envelopes and then he goes "ok but we have to charge you for taping" Seriously! You mean the prepackaged glue strip that is including on every UPS overnight envelope, You're going to charge me to peel it off and seal it? C'mon haha I never had an issue like this with UPS anywhere. Clearly this location is ripping people off. Check out what it clearly says on UPS.com All these stores are individually owned and operated. Go to the UPS store at 350 N Glendale Ave. They never charge for next day air envelopes or to "tape it" for you. read more

The UPS Store - Mailbox Centers Near Me - Los Angeles, California

It's currently 9:20 and I'm outside the store. The store hours say it opens at 9:00 am on Saturdays. I live a couple of blocks away. This is the reason I usually drop off my packages or shop from the Eagle Rock location. read more

The UPS Store - Mailbox Centers Near Me - Los Angeles, California

Hadrian was very helpful a couple days ago. I had to send return a package via USPS. He accepted it, and even taped it up and attached the return label for me, rather than making me go to the U.S. Post Office down the street, which was already closed (so I would've had to send it out on Monday). So, I was very satisfied with the service. I'll definitely be using this location again when I'm in L.A. read more

I'm really confused as to why this UPS store (3108 Glendale Blvd location) only has 2 stars. I have been a customer of this location for the past 2 years and have NEVER had a negative experience. Will and his staff are awesome! They're always there to help with whatever I need. The staff, Marcos, Andre, and Moe are great. I have gotten nothing but respect from all. My kids look forward to going with me and we frequent sometime 2-3 times a week. I have even joked with Andre to not answer me with "ma'am". I told him it makes me feel old, but I also told him that I was impressed by his politeness because you rarely hear the words, "ma'am" or "sir" from many people these days. To the person who wrote the negative review about Andre and Moe feels a bit exaggerated to me. I come in the store with my kids all the time and they are always friendly with them. Music is played when we come in, but it's not "blaring", nor has it ever been offensive (believe me, if it were offensive, I would have noticed and so would my oldest son). Please don't let these negative reviews stop you from coming in. Give them a chance! read more

I came in to print a return slip for an eBay item, I was directed to the self serve computer, which costs $2.99 to use and charges by the minute for every minute after. I went to download the PDF and their adobe started updating while I was logged in. The guy who worked there couldn't figure it out, and after 10 minutes said I couldn't get a refund, and couldn't give me any contact info for the manager other than an email. The whole thing ended up costing $20 because they're running windows 95 or something. I'll be following up with UPS to get my money back, but Jesus Christ, don't go here. read more

Edgar was very nice and helpful I feel really bad that he was the only person working and it seems like a really stressful environment I hope that they're able to get more more people because Edgar was very helpful in my opinion. While I was at the store a woman came in and was incredibly rude to him they were like 10 people in line there's a lot going on I hope you can get some extra assistance I felt obligated to write this review because he was such a great helpful and patient person and his workmanship should be recognized. read more

Horrible customer service. The guy was very rude and was on his cell phone while we were waiting to be attended. When he finally attended us, he said he couldn't accept the package (it was a return) because we weren't the person sending it and that it was illegal to do so. If that's true, I completely understand but it was the way he said it and his overall negative attitude was very off-putting. Needless to say, I will travel further out to a different UPS store IF I ever need to use them or simply just go to Fedex! read more