Needed the assistance of Fed X. to send & print documents to…read morea government office. This process has taken me over two months to complete. I have been to see Marina in this office on multiple occasions to help & show me what to do to complete simple task, such as cell to photo copying , faxing, etc.all while going thru their steps & card payment process. Without Marina's help I could not have completed these steps! I am so grateful for her excellent customer service & friendly personality! Mahalo, Marina! A happy Fed X print customer!

What the what? Out to lunch????…read more If you are taking an hour for lunch, your hours should reflect that! Don't have a sign that says you're open from 8 am to 7 pm, when clearly you're not! And when I'm leaving, don't say "thank you" while you're looking at your phone, you don't give a rat's ass.

Scrambling to get my scoresheets printed since it's released so last minute. The place I have used…read morebefore couldn't since the made in hawaii event got him swamped, I usually try to support the small businesses, but the great service from Logan at this fedex office location was great!!! He seen I was having difficulties utilizing the self print system via mobile. He took the initiative to express empathy before I could ask him for assistance. That alone says a lot, especially when some places are difficult to find someone to help. Logan helped with patience and was very thorough. It was my 1st time and it showed. I'll come again and wouldn't need help, since I know how to do it now. Ty Logan.

I had a shipment that required refrigeration. The Kaimuki location does not have a refrigeration…read moreunit so I had to drop off my box off close to shipment time. I did not find the employees particularly helpful. They were just standing around and I did not feel they were very engaged with customers or excited to help. The great thing is it's convenient to where I live and there's adequate parking. Next time I'll need to check out their shipping rates to give a better evaluation.

Super small post office located in the Hauula Kai shopping center by Longs & Tamura's…read more Had an appt scheduled for a passport. Arrived early, clerk Chris verified my name on the list & was ready to assist! Took my child's picture, verified necessary documents, paid & was outta there in a flash! Small hiccup on my part was discovered after we left. Chris was kind enough to call both phone numbers on my application to explain. I turned around, spoke with him for clarification & was on my way again. Great service! Clean office & cute decorations.

I had a really good experience here. I made an appointment online to get my US Passport and this…read morewas the only location that had multiple time slots available. The process was fast and the lady helping me was very efficient. I also took my Passport picture here for an additional $15. Great place to come if you don't want to fight off long lines or deal with crowds of people.

The US Postal Service is an independent agency within the Executive Branch of the US government,…read morebut it is not a traditional federal agency that was established by Congress in 1970. Its funding is from. postage sales, not taxes. It provides mail collection and delivery to every address, sells stamps and supplies, government services such as passport application processing and handling election mail, Informed Delivery (that e-mails of scanned envelopes that let individuals know before their mail arrives). Serving the HI Kai community of about 30,000+ residents since the 1960's when the community was built, the HI Kai US Post Office is a standard retail post office that serves the zip code 96825. In addition to the services provided above, it also offers P.O. Box services, a self-service kiosk available 24/7, money orders, and sale of greeting cards. As I have used this post office since the 1980's, I have gotten to know the staff behind the front desk serving the public, such as when I had to buy stamps, mail parcels, or had any questions about mail service. Familiar faces always brought smiles to both sides, and staff went out of their way to provide the detailed answers, as they worked as a team; it was like family. However, they have all since retired and now, new staff are in place, and the customer service is very different. The new staff lack the in-depth experience in providing detailed knowledgeable answers and are regimented in their work. For example: * I was looking for a specific postage stamp design, and one employee said she had none and said she could not check with other staff; whereas, prior staff would have easily checked with others to see if they had that specific stamp. I ended up going to the main post office near the airport to get that stamp. * In sending parcels, sometimes there are differences in mailing costs even if info is obtained online, so however we bring the parcel for flat rate or priority rate, the current staff will take it as how we prepared it; whereas prior staff would suggest to us any savings by sending it a certain way. The post office interior is somewhat small but stretched out in one line so that you can line up to obtain services with the first available staff. During busy times, such as the Christmas rush, the line extends beyond the entrance and the wait is longer, which is understandable. I love that this post office sells greeting cards; however, they are lined up against the wall, but I wish they were moved into a corner or placed on revolving card displays, as customers lined up for their turn at the front desk can easily look over your shoulder to see what cards you've picked up. As for our outgoing mail, we do not use our home mail box for the carrier to pick up due to possible theft, and we also do not use the mail collection box just outside of the post office, for that same reason. Instead, we are thankful that we can go into the post office 24/7 and drop off our mail via slots just near the inside 2nd doors to the service desk. Likewise, in that same area, flat rate and priority boxes/envelopes are stacked up, and the self-service kiosk and the P.O. boxes are accessible 24/7. Hours of operation are Mon to Fri 9a to 4:30p, Sat 9a to 12n, and Sun closed. Located on HI Kai Dr near the HI Kai Shopping Center, it has ample free parking fronting the main entrance and on the left side of the building. We will continue to use the HI Kai Post Office for our needed services due to convenience that is close to our home and are thankful for that. We are hopeful that over time, staff will gain the knowledge and that we will get to know them on a more personal level as compared to the prior staff.

Honestly it's no wonder people aren't using the post office I had a most frustrating visit with a…read morevery unpleasant male clerk at 10 am on Thursday and ended up leaving my Packaging with them as he insisted on opening the box to see what was in it It was a sustainable packaging return and I ended up not returning the packaging due to extreme hassle The clerk also gave himself a smiley face on the customer appreciation receipt - I assured him that wasn't the opinion I held ...- oh well off to UPS...

Update on Kahala post office look at all the vacant PO Boxes for rent . Hmmmm something not right …read more I currently have a PO Box at that location I wonder if I can change my PO Box higher so I don't need to squat Lol .

I used to make a special trip to use this Post Office because the 1 in my neighborhood has rude…read moreemployees. But now, not so sure?! First, there was only 1 clerk helping customers! Plus there was a staff member just clearing up her station instead of serving customers! Second, another employee from the back decided to say good morning and "chit chat" so all work is stopped! Lastly, which "takes the cake", my clerk was very nice and friendly but when the survey came up with the "smiling faces", she immediately press the Smiling Face!! Hmm, isnt that for me to answer? When do you rate yourself? I was surprised and walked out of there bothered! I would have given you the Smiling faces cause i believe and do all surveys, but you stole it from me! Please stop and let the customers do it! You are like "cheating!"

USPS right in Ala Moana Center…read more.. Though it's very convenient I really wished that they have the self service kiosk outside as it just doesn't make any sense to have it inside while it's open doesn't do it any justice. Everything is locked up so you need to grab all the boxes and envelops to pack all your items as I searched and searched for a post office but now many are locked up unless you have the code to enter I guess for PO Box holders only. Honolulu locations do close quite early for folks like me how work during the day is the biggest challenge to get there in time to grab my necessities though still won't make it to ship it since everything is locked up once they're closed. Nevertheless love this location but parking is the biggest challenge so it's a love hate relationship I have by getting things shipped on time. Thank you!

This post was the shipping outbound of our souvenir package home, they lost it. Requested tracking,…read morethey said it was on to its next destination, waited 59 days before filing claim, with even putting 2k worth of insurance on it,, submitted all the receipts, claim was denied. For all I know the package never left Oahu. It still Shows shipping from Oahu 60+ days later!! Some local postman / freight pickup person stole it. A 47 pound box securely taped up an addressed for delivery, somehow got lost. How do you lose a 47 pound square box?! LOST. Advice to anybody shipping souvenirs/cloths/artifacts back to the mainland. Take it with you on the plane. Buy extra luggage to packet it. Pay the cost to bring extra souvenir luggage home, and never, I repeat NEVER use USPS to ship omiage valuables....

Mahalo much Trish in Printing who went above and beyond helping me…read more Much appreciated, I'll definitely be back to 770 Ala Moana Blvd. Honolulu for my printing needs. Awesome service June 18th at 3pm

5+ stars service here!!!…read more Props to Andrew who provided all-star service yesterday when we needed help with UPS battety backup. He expertly connected the battery cable, advised us on product features, and even helped us unload and load it back into car trunk. Andrew, we greatly appreciated your service and knowledge which helped us out so much! Shout out to Christine whose cheerful disposition topped off and helped make it such a pleasant and satisfying experience! Their Ala Moana Blvd storefront is partially obscured and parking lot is fenced for construction. We were advised that this location will soon be relocating to Nimitz Hwy. Thankful and grateful for awesome staff here, which complements the value and array of products available at Office Depot/Office Max!!

The team at this business center tucked away in the back of the second floor of Sheraton Waikiki is…read morealways helpful and takes care of all my business printing needs. I go there monthly because if the service and affordable prices. Perfect for those in Waikiki.

Came here for a business conference. When it ended I wanted to ship back the equipment so came…read morehere. The guy behind the desk does nothing. Be prepared to pay by the minute to use their computer to fill out the confusing fedex form yourself. Took almost an hour by the time all was done and paid for because by the time I was done on the computer, there was a massive line. Hopefully everything was done right but who knows since I'm not a shipping center employee, though I probably could qualify now.