Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On…read moreWednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

Easy and quick for fingerprints! Highly recommend for anyone who needs a quick serviceread more

They are not as experience as they tell you over a call. As a company advertising as one the…read moreleading passport photo requirement, we ended up in LA with wrong photos for our EU passport. We paid for 2 sets of photos for almost $60 that had to be tossed out.

The guy working there is awesome and this Mail store has everything you need and great prices. I…read morecame in for finger print appt and I was in and out in less than 5 mins. Thank you OC MAIL!

I had my fingerprinting done at this location. Susan "helped" me. She was one of the most impatient…read moreand rude service providers that I have ever met. It takes patience to work with someone who is trying to get a good fingerprint. She didn't provide much instruction, but she was very condescending and impatient when you messed up a fingerprint. I would not recommend using this business for fingerprinting.

Thank you, Abe and Gemma!…read more I've been a customer of PostalAnnx through PostScanMail for over a year, and every time I come into this place, I'm always greeted with a warm and welcoming hello! The employees here are so friendly and upbeat and always willing to help out! I remember one time I came in, and one of my envelopes that contained some VERY SENSITIVE INFORMATION came up missing from my pick up request. Abe must have spent about 20 minutes looking up and down and around for my envelope. He ended up finding it in the similarly numbered box then mine, whomever put it away must have just jumbled the numbers around but I was SO RELIEVED that not only did he find it but he was so empathic even after. I'm a happy and satisfied customer after being in business with them for over a year, and I don't plan on stopping any time soon! 5/5, highly recommended!

Great business just make sure when you go in there to not trash there's no trash cans there than…read morethat guy there was very polite and professional. I was not having a good day.

Wonderful service. Professional, friendly, and kind staff…read more Thank you for your work. Highly recommended.

I stopped in this morning to return and Amazon order that I did not need. The owners were working…read morethe counter and are the nicest individuals. After returning the item we visited for a short while until they started getting busy. I value their commitment to excellence and ghe love and care they show their patrons. This is definitely my go to UPS store for shipping, mailing, Amazon returns, notary services and so much more. All of their other staff members are quite professional and kind as well. Highly recommended

The store was quite busy during my visit, yet both employees remained warm, attentive, and patient…read morewith every client. I came in for notary services, and Sean and Melika were efficient and genuinely helpful. They even took turns, whenever a moment allowed, to briefly engage my very active child so I could focus on completing the paperwork and signing. I truly value their care and professionalism.

Had a walk-in fingerprint scan and it went great! Sean was the one who helped me out and he was…read more able to produce high quality prints. Their service cost $40 on top of the governmental fees, which was, in my opinion, a great value. If you need to get you fingerprints done, I'd suggest visiting this place, especially if you just want a walk-in instead of an appointment.

Marcus did an Amazing He helped me with the return and cut…read morethe box for me And had a great attitude Thank you

I called this FedEx location today to inquire about assistance with a large project, and my…read moreinteraction with Chris was incredibly disappointing. Before I could fully explain the details, he repeatedly interrupted me, talked over me, and made incorrect assumptions about what I was asking for. Instead of listening and trying to understand the project, he became extremely flustered and raised his voice during the call. The entire conversation felt rushed, dismissive, and highly unprofessional. Customer service starts with listening, and unfortunately that never happened here. By the end of the call, it was very clear my business was not valued, so I politely ended the conversation, wished him a great day, and assured him I would not be doing business with this location moving forward! As soon as we hung up, I received a call from the regional manager. I made him fully aware of my interaction with Chris, including the interruptions, raised voice, and overall unprofessional conduct. What was most surprising was that he never once addressed or acknowledged Chris's behavior during the conversation. That alone told me everything I needed to know about the level of accountability and customer service in the South Orange County market. Based on both my experience and the volume of negative Yelp reviews across multiple South OC FedEx locations, it's becoming very clear that customer service is not a priority.

Always helpful and I've never had an issue with my drop off. Answers any questions I have and I…read morehave no issues with my request for a receipt for my UPS drop offs.

Disappointing customer service. I came in with a prepaid label and a very small box that only…read moreneeded the top sealed and the label attached. When I asked for tape, I was immediately told, "We don't have tape," and no alternative help was offered. I ended up having to leave without shipping my package. What made the experience even more frustrating was that the box was very small and only required a minimal amount of tape. A little courtesy, kindness, and willingness to help would have gone a long way. After my experience, I can understand why so many other customers have left one-star reviews. Unfortunately, my visit reflected many of the same concerns about customer service. To the owner: You've got to do better. Customer service matters, and a small act of kindness can make a big difference in a customer's experience.

I love going into this store cause I know I'll always get excellent service. They have a new owner…read morename Venus. She was extremely helpful , very sweet and friendly. This is definitely the place to go for all your mailing, shipping etc. You really can't go wrong here it's nice and convenient without long lines like post office plus you get much better service.

I went to the UPS store to ship my ebay package. My visit was a little strange. I used a QR code to…read moreget the label, but she told me I needed to go to a UPS store. I thought this was UPS so I printed the label instead. While I was waiting for everything she apparently lost another customers package or something so I got nervous if she'd lose mine. Everything seemed to go through ok. Hopefully my package does get sent out. The lady wjo helped me seemed to have low energy so not sure where she's at but kinda weird experience.

Very professional service... product arrived on time and intact…read more I am a satisfied customer of Navis Packaging, and I would gladly use them again.

I called Navis for a quote to move some antiques cross country. We ended up making other…read morearrangements, but I was very impressed that they were willing to come to my house and measure everything when I asked instead of making me send pictures and measurements of everything. Then they had me a quote the same day. Very good work ethic from Abraham and Zahid. I would highly recommend working with them!