I want to give a huge shoutout to Alyssia at The UPS Store for her outstanding service! We came in to get some documents notarized and, despite the store being extremely busy with customers picking up packages and the added challenge of kids being loud and grabbing things from the shelves, Alyssia handled everything with absolute grace. She was the only employee working at the time (since a coworker had called in), yet she managed to juggle everyone's needs without ever appearing flustered or stressed. She kept calm under pressure, multitasked beautifully, and still gave us her full attention to make sure our notary needs were taken care of correctly. Alyssia's professionalism, patience, and ability to keep things running smoothly in such a hectic environment are truly impressive. She definitely deserves recognition -- and a raise! read more

I stopped by this UPS location after having a horrible experience at the UPS on Limonite, and Adam completely turned my day around. His customer service was outstanding--friendly, helpful, and genuinely kind. He made the whole process easy and stress‑free. Because of Adam, I'll continue coming to this location from now on. We need more people like him in customer service. Thank you, Adam, for being awesome. read more

Alicia (or Alyssia I'm sorry if I'm butchering the spelling) and Eric were so amazing and sweet. I am unfamiliar with sending packages but they both made it so incredibly easy and I am better informed and A LOT more comfortable with sending out packages for next time. Please give these two employees a raise or something!! They are such an asset to this company. Even though I came in only a few minutes away from closing time they remained with a smile on their face the entire time and were so patient and kind. They made this crazy holiday shopping season a breeze! 10/10 I'm reviewing them across all platforms because they're great!!! read more

I don't know if it's this store or Amazon but something needs to be changed. I come here to drop off my Amazon package and Amazon tells me I just need to bring the return in the package it came in and UPS will print my label and mail it. Wrong almost every single time. I come into UPS with my Amazon QR code and return (that is in its original box) and the UPS employees tell me I need a box or I need a bag for it. That's not what Amazon is telling me. The UPS employees just stare at me if I can magically make a box appear. I get if it is Amazons miscommunication, but try to help me out and not charge an arm and a leg for a box. Half of your business (I'm sure) is people returning Amazon packages. Try to be a bit more understanding if people interpret the instructions a certain way. Also be aware of people returning multiple returns in one box. Ivy had me take my box apart to do two separate returns under the same QR code. Once I told her that, she said "oh, you can keep them in the same box". I know I can! That's what Amazon said to do! Maybe ask a question before you just start scanning or throwing the scanner around. I thought she was going to charge me to tape the box up, because that's what it seemed like in the moment. Anyway, I always try to pick Staples now to return since they are much nicer and easier to return packages with. But once in awhile I have to come here and I am always ready to be turned away because something is always wrong. read more

I went into this UPS for the third or fourth time since I've lived near this area. Each time I've been here the service has been amazing. The service has been fantastic, kind, helpful and friendly. I would recommend this UPS any time!! read more

Fast and Friendly service here at this UPS location. The staff is helpful, friendly and always ready to lend a helping hand. The store itself is clean, organized and well stocked. read more

Always quick, great service here. All the reps have always been pleasant & helpful. Especially Rashida - she is such a joy & has 10 star customer service. read more

You expect me to give you a date and time ? How about some sort of gas voucher since I wasted an hour out of my day to drive to your store all it was was an Amazon return and it was already in a box. A certain watch that comes in a pretty solid box. I don't understand yeah like I'm gonna do a simple return, which is free through Amazon, but I'm gonna pay you for a box get real read more

Most efficient and friendliest staff, the owners' attitude certainly reflects on the employees, when you make an Amazon return, they print out YOUR copy of list of UPS returns, unlike the one in Eastvale that lies and says they can't print you a copy, you have to take a picture, owner is just being cheap about the label, used their Notary service as well, everyone in this store is very courteous, and they've all been working there for years which means they're happy and well treated by the owners read more

UPS Store Corona 7182 Crystal is absolutely amazing, very sweet and always helpful! only UPS Store I will go to know because I know I can count on Crystal El Padrino Harley Covers read more

This is the friendliest UPS store location I've been to. There is another one that is sometimes more convenient for me to go to but I'll go out of my way to come to this one. The store is always clean too. They're also always open during their posted hours unlike the one closer to me (often closed with a sign on the door during business hours). read more

Very bad experience today Been to your store before Cashier had music too loud and I had to repeat my address and sender's address She was so rude and spent too much time on a simple task The line behind me got longer and people left read more

Great customer service girls were extremely helpful and friendly. Natalie was very helpful with a label printing project ! Thank you for going the extra mile The hostesses loved the labels read more

They didn't place the amazon return labels on the items but rather on the counter and said they would do it later. Now my returns went to the wrong centers and I'm being billed by Amazon. read more

This place really does deserve all of the positive reviews it gets. I have a ups store closer to me but I choose to go to this one because it's always quick easy friendly service. Can't say enough good things about this place. read more

Excellent customer service from Alicia. A warm greeting upon entering the store and how May I help you today! Service with a smile. Store is well stocked and very clean read more

We needed some documents notarized quickly. Made an appt. online and Natalie helped us the next morning. Fast, efficient, and reasonably priced. read more

Always pleasant. Drop packages off regularly. No problems. They have even offer to tape up my boxes with no complaints or charging me extra. Appreciate the ease of business. read more

$2.77 to print a label that's Highway robbery. Staff very unfriendly, inexperience and not knowledgeable in the least bit. Quit ripping people off and train your staff to deal with customers. read more

I had to mail something that Day and they were open 1/2 later than others closer to me so I rushed over and I was in and out. They were nice & helpful. It was the 1st time I had been there, it felt new, maybe it is, idk but it was spacious & clean. read more

This was my first time at this location and the young woman that assisted me was very helpful and an absolute pleasure to work with. Good employees can really make a place and this place had the right person. Definitely go back if this customer service is consistent. read more

Like others have said . They DO NOT do their job with Amazon returns. Complaint filed with Amazon also. I have gone in with "NO LABEL NO BOX NEEDED" and they have sent me home saying I need to box it up. EVERYTIME! I have been burned so many times by this store, I took a screen shot so I knew I wasn't crazy and creating the wrong return choice, even verified with Amazon today! read more

The UPS Store - Shipping Centers Near Me - Norco, California

Would give 0 stats if I could. Every time I try to use the UPS store that is so convenient to me because it is down the street from where I live I can never utilize this store for some dumb reason. Not only were they supposed to be open till 3:00 and they did not post online stating they were closing early nor did they help me figure out what to do with my return thanks for nothing UPS. read more

Took me 2 minutes to find 30 feet of bubble wrap for 5 dollars. Yet you were gonna charge me 30. If you're gonna F*** me, I would at least prefer you take me out to dinner first. 5 star because you are just straight savages. read more

I am so happy we got a UPS close by. The girls who work here are the best! Always helpful and every one of them has such a great attitude. read more

I will never return anything back through this UPS store! They always manage to lose my packages enroute, and they never get there. I was always having to fight with Amazon to prove that I retuned something, but some of the other vendors, not so much, and this store pretty much wash their hands of it once you drop something off. Drop off Amazon returns at Kohl's, they never lose anything, and the rest at the postal office, save yiurswlf the aggravation. read more

First visit yesterday, highly recommend based on the outstanding customer service and assistance.

My fiancé and I shipped here for the first time and Lindsey was very helpful. She was courteous and realized we were hard of hearing and assisted us accordingly. Had to jump on here so her manager would know what an upstanding employee this UPS Store has in Lindsey. You have certainly earned our return business. Thank you! read more

They are an amazing one stop shop! I shipped all my Christmas packages through there location and all arrived earlier than expected!! The young lady assisting me was impressive- efficiently handling three customers at once (two at the counter and one on the phone!) I'm definitely going to try out their other services. read more

I shop Amazon daily and one of the reasons I love to shop their is because of the Easy returns policy. Kohl's does an amazing job returning amazon items. No boxes needed they do it all for you and give you a 25% off at kohl's just for returning items. there. However, UPS staff acts like they don't want to provide and service. You need to bring your own shipping boxes with you. And it can't just be a empty box, it has to be a"shipping box" per the ladies in the norco ups store next to staterbros. This girls are just acting up and not work. They just dismissed me. I won't buy from a amazon customer if he uses UPS FOR RET So UPS response was it's not them who required it. But the 3rd party vendor does. I've returned at least 7 items thru UPS and in all those 7 or more items returned in the last 3 years, I never was told this. 1st time. Must be new. read more

Best UPS store in the area, the employees are always nice and helpful. Wouldnt mind driving extra miles to get this fantastic service.

Brought my Amazon return to the UPS store and I ask the young lady if I need to remove any labels. She waived her hand at me and said I got this. Guess what was delivered at my door the next day. My Amazon return!!!!! Made more work for me and my UPS driver. These kids just don't care about customer service. read more

Today I had to overnight a package and the staff was great. Especially Heather, she was very informative and helpful.

I wanna give a big shout out to Javier Aguirre he was professional, kind & polite to get me in and out of the Store, thanks Javier Aguirre.......... read more

Great service! Boxes way cheaper than other locations. Every UPS charges different prices!

I am so lucky that they opened up on my way to work. My postman in Eastvale is horrible and refuses to deliver my packages. I have been living with this for over ten years. Now, I have all of my packages delivered to the UPS store in Norco. The cost is reasonable, and everyone that works there is absolutely amazing. They are patient with me when I don't pick up my packages right away or if I have a bunch of things delivered. Parking can be a bit of a pain cause some people drive pretty fast through the parking lot, but other than that, it is perfect!!! read more

This UPS store is seriously amazing. I would never think to write a review on a shipping store but they are so freaking fast. It takes me 30 seconds to mail something- they drop everything they are doing as soon as you walk in to help you. Rachelle has helped me a couple times and she's always super nice and personable. I love this store! read more

Brought a pre-labeled package into ship. For whatever reason, their scanner wouldn't scan the UPS label. I left, contacted the company from the parking lot who then emailed me a new label. I go back in, show them the new label and their response was "you could email it to us but we're going to change you $4.70. Is this really good customer service? Won't be back and as a business owner, that's a shame for this UPS location. read more

Popped in around 2:00pm on a weekday and service was fast, friendly, and easy! Would definitely use them again

Decided to give this place a try to do some simple black and white copies since it's across from my house and it's new , why not give them some business . Dropped off a couple measuring sheets didn't even think to ask price seeing I typically pay $50 -$60 or so at staples , assumed couldnt be much more , go to get rung up once they started and it was $100 for 450 sheets . My fault for sure for not asking and assuming but man that's pricey ! Get those copies elsewhere folks . On a positive note Staff was very friendly. read more