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    The UPS Store

    3.2 (87 reviews)
    Open 8:30 am - 7:00 pm
    Updated 2 weeks ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

    2 More Services

    Scanning

    Shipping centers

    The UPS Store Photos

    Recommended Reviews - The UPS Store

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    Current tracking status, doesn't even have the correct drop-off location on the receipt.
    Barbie B.

    I would suggest this store hire more help. I dropped off a return order to Verizon, got a tracking receipt. The next day the box was on my front porch??? Not sure how it got there - the tracking number clearly shows it was dropped off at the store and enroute to where ever. (according to the tracking info it never left the store.) When I took the package back to the store the next day to find out why it was at my house, the CSR at the counter told me I would need to get a new label from Verizon. He could not help me. I know he may not have considered my time is valuable, but it is. I drove to a Verizon store and got a new label went to another UPS store - that was FAR more efficient with a DIY scanning system. I spent over an hour driving around to complete a simple task. Save your time and money and just find another UPS store.

    Spencer and ronni

    Spencer and Roni are the best at taking care of all of my UPS needs! Definitely my favorite UPS location

    Dlynne 3.

    If I could give the UPS Store Olney negative stars I would. Horrible customer service. There were at least 20 people in line wrapped around the store and only one person behind a register assisting customers. The other employee present was boxing up packages and refused to open a register to help customers. The line moved at a snail's pace. What customer wants to wait in line for an hour when all they need to do is open another register? I wish I had taken a photo of all of the people wrapped around the store. The employee in the picture "James" was particularly rude and dismissive. There are too many other stores that understand what good customer service is for me to go back to this horrible UPS Store Olney location. I asked "James" for his last name and he refused to give it to me - he claimed he was the owner of the franchise. I found this hard to believe because an owner would've never acted so unprofessionally and disrespectful to customers. As you can see from his name tag there's only first names which gives no accountability, thus leading to the abhorrent customer service. It was so bad that I'm sure James will probably reply to this review in a rude and disrespectful way rather than apologizing. Does James look pleasant to you? I see that there are many other negative Google reviews about this particular store and James. James needs to take training in how to provide decent customer service. Just look at him - would you want to go to a store and have to deal with him?

    Nessa R.

    Yikes! Customer service could be a little better. Like maybe a Hi when you walk in. Nope, the guys were so into their packing of boxes it's like I was invisible. Work stations are not really available and they charge you for tape. So, if you're sending something save yourself money and have it ready to go or you'll feel robbed walking out of the store. Wanna print your label? Yeah you get charged for that too. Ridiculously over priced. Had I not been on a time crunch I would have gone else where. After the guys stopped working on their project I was approached with human interaction. He was nice just late on the hello and help.

    They were able to print my 40x60 size banner!

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    9 years ago

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    John L.

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    10 years ago

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    John L.

    Thank you for using our services!

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    11 years ago

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    John L.

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    11 years ago

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    10 years ago

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    John L.

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    14 years ago

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    12 years ago

    these guys helped me out, and then charged me for the time they spend helping me, they are a nightmare don't make my mistake.

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    Review Highlights - The UPS Store

    Spencer always greets me with a smile, and treats everyone like they are one of the family.

    Mentioned in 10 reviews

    Read more highlights

    The UPS Store - copyshops - Updated June 2026

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