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    The UPS Store

    4.8 (302 reviews)
    Open 8:30 am - 6:30 pm
    Updated 2 months ago

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    Response time

    20 minutes

    Response rate

    75%

    Services - The UPS Store

    Shipping centers

    Document binding

    Copymaking services

    The UPS Store Photos

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    Reviews With Photos

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    Cindy L.

    Ruth helped me today return spectrum equipment. She was so quick and friendly! It was quiet and clean inside and easy parking. Great service and saved me the pain of going to the spectrum store with a baby!

    Wendy C.

    Yea! You are open on Sunday, what a relief! Olivia helped us and was efficient. Great to hear about the shipping options. Keep open on Sundays.

    B N.

    Val was great at helping w my shipping needs. She and the entire staff are always friendly. I'd highly recommend ur shipping and packaging needs to come here.

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    3 years ago

    Monica provided such quick and excellemt service. Definitely coming back to ship here!

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    Local

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    Photo of Julia V.
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    4 years ago

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    TJ D.

    Thank you for the kind words! We hope to see you soon!

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    3 years ago

    They are Always friendly and helpful even when they are busy. Would recommend this location

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    Local

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    6 years ago

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    TJ D.

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    3 years ago

    All staff members provide Great customer service Abby helped me today and is Always so happy and helpful!

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    Local

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    4 years ago

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    TJ D.

    Glad we could help! Thank you for the review!

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    3 years ago

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    Local

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    3 years ago

    Quick and efficient. The lady who helped me was very friendly, professional, and considerat.

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    3 years ago

    Service was quick and professional. I highly recommend UPS store for getting your passport photos

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    Local

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    3 years ago

    the best staffs in town!! I drive an extra 15 mins just to come to this location! Nicole, Waldo and Monica are awesome!!!

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    Local

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    3 years ago

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    Local

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    3 years ago

    Monica was fast, friendly, and efficient! We were in and out of the UPS in less than 5 minutes.

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    Local

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    Photo of Julie A.
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    3 years ago

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    Local

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    3 years ago

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    Local

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    3 years ago

    The 960 Tustin Ups store is the best. Staff is very friendly and knowledgeable. I will only go to this location.

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    Local

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    4 years ago

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    TJ D.

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    5 years ago

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    TJ D.

    Glad we could help! We’ll see you soon

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    5 years ago

    Had such an amazing experience! Staff was helpful, especially Monica. She made my shipping experience go smoothly with so much ease!

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    TJ D.

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    3 years ago

    They are amazing here! They were super fast and very helpful. I only come to this UPS now.

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    Local

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    3 years ago

    Incredibly fast and friendly service in processing my Amazon returns. Thank you for also being so warm and welcoming :)

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    Local

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    3 years ago

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    Local

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    3 years ago

    Waldo was very friendly, helpful, and efficient. The best worker I've met so far. Thank you Waldo.

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    3 years ago

    Michael was patient, knowledgeable, and helpful with our order. We really appreciate him.

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    Local

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    3 years ago

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    Local

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    3 years ago

    I had a great experience today with Monica! She helped me ship out my Halloween Basket and was very sweet and super helpful! Thank you!

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    Local

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    3 years ago

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    Local

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    2 years ago

    nasla was amazing! extremely helpful! definitely recommend asking for her when doing returns!

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    Local

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    3 years ago

    Nerdy w was so helpful and kind with my many questions and returns. My go to UPS store!

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    Local

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    3 years ago

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    Local

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    4 years ago

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    TJ D.

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    4 years ago

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    4 years ago

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    TJ D.

    Thank you for stopping by and I’m glad we were able to help you!

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    6 years ago

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    TJ D.

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    5 years ago

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    TJ D.

    Glad we were able to help! We’ll see you soon!

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    4 years ago

    Great experience every time I go in. Very helpful employees and they get you in and out quickly!

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    4 years ago

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    TJ D.

    Glad we could help! We’ll see you soon!

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    3 years ago

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    TJ D.

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    8 years ago

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    TJ D.

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    6 years ago

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    8 years ago

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    Page 6 of 8

    The UPS Store Reviews in Other Languages

    Ask the Community - The UPS Store

    Do you take passport photos?

    Yes we do! Our passport photos come with two color photos, an appointment isn’t necessary and it only takes about 10minutes.

    Don’t See Your Question? Ask Away!

    Review Highlights - The UPS Store

    Nasla helped me with some awkward printing issues that I had and was so patient about getting it just right to fit my needs.

    Mentioned in 11 reviews

    Read more highlights

    Orange Hill Mail Box

    Orange Hill Mail Box

    4.5
    (30 reviews)

    Hidden gem! I usually drive by on autopilot, but I needed DHL services and their website gave this…read moreas a local option. No long line, that by itself a total score. Super patient, THANK YOU for all your help!

    I've been a customer here since 2016, and for many years everything ran smoothly under the previous…read moreowners, George and Kay. I never had a single issue with them. Since the new owner took over, the level of professionalism and reliability has changed dramatically. My last three visits in November were all problematic. On one morning, the owner arrived about eight minutes late, and another customer was waiting with me. On the other two mornings, I arrived at 9:00 AM (their posted opening time) and the store was still closed at around 9:12 AM. I never saw the owner arrive on those days, and I eventually had to leave because I couldn't wait indefinitely. I have photos documenting these late openings. These late openings were not isolated mistakes. They formed a clear pattern over multiple visits. After failing to pick up my mail during these three visits, I stopped going in person because I could no longer trust that the business would open at its posted hours. Because of these repeated delays, I asked the new owner to confirm a 9 AM pickup time for my remaining mail. I wasn't asking for anything outside their posted business hours. I even gave a wide range of possible days. Despite that, my messages were ignored for two full business days, even though I replied within a couple of hours during their business hours. When I finally received a response, it was a single word "Monday" with no apology, no explanation, and no acknowledgment of the previous delays or missed openings. The communication was consistently cold, minimal, and unprofessional. Update: I went in on 1/26/2026 to pick up my remaining mail. The owner arrived at 8:58 AM, and I was finally able to collect everything. I asked for a one‑month refund because I was unable to access my mailbox on two separate mornings in November. I waited until around 9:10-9:12 AM both times, and the store never opened while I was there. When I requested a refund, the owner responded by saying, "I called you," even though I never spoke with her. Regardless of whether she called, the issue was that I physically showed up during posted business hours and could not access the mailbox I was paying for. The time I lost waiting outside cannot be recovered, and her response showed no understanding of that point. This experience is completely different from the reliable service I received for years under the previous owners. After 8-9 years as a customer, I ultimately decided to cancel my account because the service under the new ownership no longer meets basic expectations. Everything in this review is based on my actual experience, with photos and message timestamps to support it. I also want to note that the current 4.6 rating on Yelp was built over many years by the previous owners, George and Kay, who were consistently reliable and professional. My recent experience reflects the new ownership, not the service that earned those earlier reviews.

    Mailboxes R US

    Mailboxes R US

    5.0
    (2 reviews)

    The Wonderful Team at Mailboxes R Us exceeded all our expectations in value, workmanship,…read moreresponsiveness and professionalism to say the least! We needed a company we could build a relationship with and we found it here!! The team also helps to educate you so that you can make the very best decisions for your Community based on your specific needs. Talk about Gold Star Service!!! I can' t say enough nice things about Bryan and the entire staff and crew! (and no, I am not related to any of them!). If you are responsible to make decisions that will benefit your entire community, then this is the place! They value your time also and treat you with the utmost respect. I wish there were more than 5 stars. They deserve them all!

    Just four months after I had an Architectural Mailboxes' Oasis 360 installed by Nick, The Mailbox…read moreMan I found the bottom of my mailbox had begun deteriorating. Architectural Mailboxes refused to replace it and Nick, The Mailbox Man did not respond to me. Not knowing my recourse, I went online and found Mailboxes R Us which is part of Hillcrest Construction located in Orange. The company installs mailboxes throughout the area for large builders and individual homeowners and is a vendor for Architectural Mailboxes; maker of the Oasis 360. I explained the situation to Bryan MacMurtie of Hillcrest in the hopes he could direct me to where I could get the matter resolved. Without hesitation, Bryan agreed to replace my mailbox at no charge! Honoring the product and installation of another company is an amazing gesture. I found that Hillcrest would have charged me less than what I paid Nick, The Mailbox Man for the mailbox and installation. Also when Mailboxes R Us replaced my mailbox the installer noted that the original post installed by The Mailbox Man was done incorrectly which they fixed.

    The UPS Store - shipping_centers - Updated August 2026

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