Such a great place to do business at. I am always greeted by the staff on arrival. Every one is chill and friendly. They make it a point to apologize if people are waiting. It is an Amazon drop off location and customers are not always to nice. The owner has high standard of her employees and set a great example for them. I boycott Amazon now, but still do business there. They always fulfill my requests with a smile. read more

I needed to return a package to amazon and used this UPS store. I was in and out in 3 minutes. The service is friendly and fast, or should I say phriendly and pfast. The parking was easy. I will definitely use this location for my future deliveries. read more

I specified this location for a pickup because I couldn't be home for the extended times UPS might deliver. UPS considers the stores as legitimate pickup locations. However using the Pflugerville Pecan St location will result in some rude treatment from the owner. She and I had an unpleasant conversation about the fact that since I wasn't her "customer", she was entitled to charge me a pickup fee. According to her I had no business in using her store as a pickup location. She mentioned charging me a fee. I happen to know the regulations about shipping and calmly explained that she had no right to limit pickups in the UPS system. She became increasingly rude and angry but finally released the package. She really wanted to be angry and didn't expect dealing with someone knowledgeable about the regulations related to interstate commerce. The regular employees are fine, no issues. However this woman has ensured that that store will not see any of my UPS business that will generate revenue for her. read more

This location is great and super convenient. They're always helpful and so quick. I have never had to pay for an item to be shipped, they're great for prepaid returns for sure. Easy drop-off service with a receipt. read more

Extremely friendly staff. My husband and i came in for returns today and had such pleasant interactions with who appeared to be a husband and wife owner duo. They seem to really enjoy what they do in the community. read more

Stopped in here to drop off a 60 pound package which was to be returned to Amazon. It was good quick In-N-Out friendly service. However, they made me carry it all the way to the back room. Other services include mailboxes, copying machines and packaging for purchase. I definitely use this business again. read more

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Requested a package be sent to this UPS Store since I was out of town and not able to retrieve the package at home. This store refused the package even though it was an option on their website. When I stopped by, they couldn't explain why that was. Very inconvenient and unprofessional of the staff. read more

I've been coming here since I moved to Pflugerville 2yrs ago. Amazing staff! Davina and her family or staff makes you feel welcome! Quick and easy here. They're also open on Sundays! Highly recommended! 5 !!! read more

Lost my husband's $300+ pair of shoes. No one takes ownership. I absolutely would not trust dropping anything off without them giving a receipt. I would not drop anything off here that you expect the US postal service to pick up. It will disappear. Shady and untrustworthy! read more

Do not drop off your items at this store!! They stoled a package I was sending in their Post Office bin and now I'm out $600 because someone stoled it. read more

Service was wel executed. Initially I had to wait to get serviced, however they indicated they'd be able to help soon.

We tested ups with a set of packages for our destination wedding. It went well. So we sent a second round via UPS. The boxes should have arrived Wednesday. But the person who shipped them added signature required which we did not want. After 2 hours on the phone, the ups will not change the no signature on the phone. They sent a link to fix this but it has about 200 places to click. Not helpful. Do my wedding is going to begin tomorrow morning and 2 boxes of things I had delivered to our house for a year and carefully selected will probably not arrive to our wedding. This is the only thing that has gone wrong. Select this vendor with caution. Ups could have stepped up and delivered this package Wednesday on time as promised. Or exercised customer service. read more

UPDATE!!! In response to the response of the owner: THAT IS A LIE! The associate did NOT look at my phone because I never even got close enough to the register to do so. I said I was leaving and the associate didn't bother to help beyond that. Also, you weren't even there so you can't say what YOU did or what happened. Another reason for me to take my business somewhere else. Try again, but don't try me! Super pissed that they wanted to charge me $4.30 to print ONE LABEL for amazon when the option on my phone says $0 (I'll add a picture)!!! I come to this location frequently and also use it for my at home business but seriously? Over $4 when my amazon app clearly says $0?! There was even a $1 option and I could've sworn Amazon worked with UPS. I will never be back and neither will I use this location for my business anymore. She didn't even try to work with me or look at my phone to verify! I'm super pissed! You businesses forget that it's the customers that pay the bills and your employees! I'll gladly bring my money elsewhere! read more

The UPS Store - Printing Services Near Me - Pflugerville, Texas

Mrs. Devina & Mrs. Andrea are the dynamic duo of this store. Both are ALWAYS pleasant, efficient, and customer centric. If there is a long line they are attentive to the customer at the counter yet some who they still greet all customer and clears the line within minutes. read more

The UPS Store - Printing Services Near Me - Pflugerville, Texas

This UPS store is by far the best! Not only was I able to get my notary sign and complete in under five minutes Divina gave me the best advice! The ladies at the store go above and beyond to make sure you leave happy and everything is taken care of. One of the best perks is the walk in notaries but to top it off they are open on Sundays. read more

I had a VERY important package that was supposed to be delivered yesterday between 1:30pm and 5:30pm. The package never came and not only that but the tracking data recalibrated and said it would be here today between those same hours. The problem is my mom is having surgery tomorrow. We were planning on driving to MD Anderson in Houston, but the package contains old medical records that don't exist in a database anywhere. So why is this a 5 star review? Bc Justin Curtis at the Ft. Worth store off 209 West 2nd Street in Ft. Worth (Store 5318) went out of his way trying to find the package. So even though I went from planning on driving my mom to Houston, to buying a ticket to Houston, now flying standby...if it wasn't for Justin, I wouldn't have been able to plan ahead for something VERY serious. So if you have any UPS issues, want shipping and customer service done right - go to that store and ask for Justin! Thanks a million boss! read more

Super friendly and very efficient. I go in to send returns to Amazon and they have the return system set up so that it never takes me more than 5 minutes to get in and out. read more

The people at this location, especially the lady who has been in customer service for 20+ years are friendly, SUPER efficient, and move the line quickly-but making sure to complete all the customers tasks. Although H-E-B monopolizes way too much of the parking lot with their pick up service and it makes it tough to get here-you can't fault the UPS employees that are doing a stellar job. read more

Pre-pandemic, I did not like this store. Davina was curt & rushing me when I was pulling up barcodes for Amazon returns. Post-pandemic, I had a completely different experience & I attribute this to a change in my perspective. Customer service jobs suck. I've had them for 20+ years. Society changes & the standards from the past sometimes no longer apply. Additionally, I check my ego when I am frustrated with a customer & I turn it into kindness; this is something I do on the flip side when I am in the role of customer. I humanize others & remind myself that one never knows what another person is going through in that moment. However, I am not perfect & just a continuous work in progress. What some fail to recognize, is that behind the scenes, there are many instances that are out of the employees control. Sure, when someone does not explain how it works or provides limited resolve, it can be frustrating. For years now, I continue to use this specific UPS store services for Amazon returns & dropping off prepaid UPS packages. I have observed many interactions between customers, Davina, & other employees so I have a really thorough understanding of what happens with those interactions. Now, the younger employees have no idea what the prior standards of customer service are by no fault of their own. They grow up in a completely different world & holding them to a standard they have not been taught nor exposed to is unfair & counterintuitive. Us older folks have to adjust to society endlessly transforming otherwise you will just be a miserable old fool. It can be frustrating at times, sure, but not worth getting angry about; there is really nothing we can do to change it. As for the long lines & wait time, remember the days before cellphones & advanced technology when life was not rushed & we stood in line without being so impatient? In conclusion, Davina is just doing what she can with what she has & sometimes a solution she offers may not be the solution you want, but that is out of her control, I promise you. She is just trying to help & by no means trying to be difficult just to be difficult. Pleasing an angry person is exhausting & just because someone is "on the clock" getting paid does not mean you can be an a** & they have to deal with it. Employees are not therapists, not anger management counselors, nor caregivers there to soothe you. I advise anyone who angrily enters any place of business to check your ego & ask yourself, "what is the point of being this angry & being rude to another person, over many things I cannot change & truly are insignificant in the overall big picture in life?" Just sayin' ... read more

Every time I go to this store, Andrea is so super helpful and always smiling. She goes above and beyond to help out all the customers coming into the store. It's a pleasure going into the store, especially when Andrea is there. Thank you for being so awesome read more

This is my second review of this place, the first one was a one star also. Shame on me for giving them a second chance. Jeremy is the issue, working by himself on this Sunday must have been upset about working on the weekend or something. Answers the phone, "Thank you for calling the UPS store, how can I help you?" I started to explain my needs and suddenly states "We're not open until 9" It was 9:45, they open at 10 a.m. Why answer the phone only to hang up on customers? Not sure if this guy was stoned or not. Wait until 10:00 go into the store, again, rude and of no help at all. I don't think that JEREMY likes his job very much because he acted like it was a bother for him to help customers. I'm going to share this review on my neighborhood social media page to let everyone in the subdivision know exactly what they can expect from trying to use this store. We have one closer anyway, I'll use that one from now on. Steer clear of the UPS store on Pecan unless you're looking for confrontation. I have been to this location when the owner is on-site, service is outstanding it seems when "the cat's away" the employees are crap. read more

The UPS Store - Printing Services Near Me - Pflugerville, Texas

Since my original review, I'm updating my review after we had several good experiences at this location over the past three years. They have since taken down the sign that indicates they do passport photos (they don't do those at this location). They are consistently courteous and friendly. It's a small location, so they can get backed up pretty quickly if many customers pile in at once. read more

wife was in your store tonight and just had a horrible experience... she struggled to bring in two large boxes by herself and the clerk behind the counter was of zero help. Nobody else in the store, and the clerk refused to help move the packages at all. Keep in mind the clerk was at least 40 years younger than my wife, who also explained to the clerk she has a current blood clot condition. After my wife got them on the counter... the clerk then asked her to carry the boxes from behind the counter, to the rear of the store, then to take them through an employees only area, and load them onto the UPS truck in back, outside. Simply unbelievable. By this time another clerk was there and they both stood and watched my wife struggle to carry these boxes outside and have her a "thumbs up.". WTF?? Been going to this store for many years, and the owner is usually there and very involved and responsive. I am hoping she sees this review and reaches out to me. Just an unbelievable experience. read more

It's always packed and the owner is rude to customers. I didn't tape up my box and she passive-aggressively told me I could tape it myself at home next time. When said I didn't have the right tape at home, she told me they sell it there. The whole reason I go to this store is because they're supposed to be full-service. Not a fan of the attitude, and it has happened multiple times. read more

Below is an email on June 1st from UPS that my package was ready to pick up. I went into the store and gave them the tracking number and they told me it was not in. I called on Thursday June 2, Friday June 3 and Saturday June 4 and was told it was not in. Had to fly out on June 5 and will not return till June 12. I get a notice that my package will be returned on June 8. I am away on business. Why would I purchase a box as suggested when my package show delivery and ready to pick up on June 1st. This is the second occurrence. I have changed my access point to CVS on Kelly Lane. I will now send packages at the 5000 Gattis School road Hutto UPS store and see how the service is. read more

The UPS Store - came in on June 1st - Printing Services Near Me - Pflugerville, Texas

Took going to 3 places before I found someone to help me. UPS and the staff at this location knew right away what I was trying to do and jumped right in to help. I'm a newborn/ children photographer and needed to fill a studio beanbag with packing peanuts into a small opening. It would have easily took me over an hour by myself but we knocked it out in 20 min working together. Thank you both! read more

The UPS Store - Thank you for going the extra mile. - Printing Services Near Me - Pflugerville, Texas

This store is terrible. There are literally 20 people in line right now, only one associate, but i can hear someone in the back. Been waiting 20 minutes to do a simple amazon return. The cost they are charging for 1 minute of internet service is absurd. Same for the cost of one piece of card stock. Ridiculous. These people are just out to get money any way possible. read more

Update after owner response: Wow! Blatant lie. I was not frustrated with you initially. When I came back in, you never offered to have me pack in there or show you my QR code. I waited in line again and asked if it could be packed there. You advised me to come back Monday if you had a box. You could have placed two boxes together but nothing else was offered. The things owners do to back peddle when they mess up is stunning. Just take responsibility for what you did. It would look better on your part. I even told you my frustration was with Amazon but my review is based on your telling me to wait two days to see if maybe you have a box that will fit. Then no offering while I said I would pay you and Amazon would reimburse me. I offered you money to package it but you didn't even offer you shoved me to the side. But you are always to aggressive with people in your store. Eventually it catches up. And as I stated in your store, my packages arrived from UPS in pieces. That box could not have been put back together. The driver put the item on my porch and next to it a box in pieces. Don't try to mull over what happened with telling me I should keep my boxes. The box had water damage and came to me next to my item in 5 pieces. UPS is at fault for that. Sure not your fault but apparently the company can care as much less as the independently owned stores. Just checked the tracking number they gave me. This was all done on Saturday 12/11. Today is Tuesday 12/14. The box I dropped off from Amazon still hasn't been picked up. Seems they are holding the package there. I called ups and they told me it's scanned when it's picked up. I also gave them the store info and was told they have had multiple pick ups since I dropped my prepaid label item. I'm stunned someone takes these posts on yelp so personal where they effect the business I've done with them. I'm never going to this store and I hope no one else has to deal with this at all. Now I wonder when I'm going to get a refund on something I didn't have fault for because some store owner faulted while I was there and I came to prevent others from having the horrible service I got. Amazon was at fault too but don't take the fact that Amazon doesn't lay the store directly on the customers. read more

While the staff are efficient and courteous the corporation is a different story. Cost can be prohibitive if they package and small packages are not guaranteed to arrive. UPS is still trying to find my small package. But worse of all is filing a claim for a lost package. I recommend placing insurance on small packages more than any value to guard against loss. Some things cannot be replaced even with compensation. Beware! read more

One of the most efficient business operations I have the pleasure of doing business with. A really busy place at times but the staff are always great. I am always impressed watching people who know their job and work. I have used this store for years and never found the wait times unreasonable and best of all every service purchase has been completed without complication. Many thanks. read more

Open on Sundays! I had a great experience. Davina is very friendly and had me in and out in no time. I'll be returning! read more

This is the ONLY UPS Store I will use anymore. The owner is a phenomenal multitasker, and while they're often quite busy it's because of how efficient they are in processing customers. They've handled massive notary projects, shipping, and Amazon returns for us with ease! read more

Absolutely love this store! They always greet me and ask me how my day has been every single time I go in. The staff is really friendly and nice, They've never done me wrong or have messed up any of my packages. Really recommend getting your things done here! read more

Because they helped me with a complex Amazon return issue, I wanted to leave a positive review. Just be mindful that with some returns you have to self pack according to the instructions that particular Amazon dictates, so the staff are constrained to those rules. I was pretty frustrated dealing with questions to Amazon directly as a result of my not following the instructions, but the staff here did what they could to assist and answer follow up questions. read more

I visited for the first time this UPS store, I was so welcomed and the staff is ready to help you in any way. I called first to ask about the notary service, Andrea gave me all the info I needed with patience and even called me back to confirm the service. I will need in the future to come for different services and definitely I will be so happy to come back. A.Bita 09/29/2021 read more

This store is nice and clean and moves people through fairly quickly. to me efficiency is key when shipping things. I have only dropped off prepaid packages here, so can't comment on a whole lot more. They give you a receipt without asking and you can get on your way. read more

Best UPS store I have been to! I had several pieces of equipment to ship and they gave me the most economical route. The owner (Devina) and her team went above and beyond to accommodate my needs and requests. It took a long time and they were very patient with me, while assisting other customers as well. Highly recommend this store and I will be back! read more

I had to return items to Amazon and they told me i could return unwrapped items to my ups store. I printed a paper with the scan codes, i handed the two items to the friendly efficient ladies behind the counter and they scanned fhe codes, i was back out in my car in less than 5 minutes. Now THAT is easy ! read more

So I just spent 20 minutes on the phone with Amazon getting a special UPS label for a return to process through UPS and the nice nice ladies at the desk said oh here's all you have to do as if it was easy. Once I get off the phone with Amazon I go to the nice lady to print the UPS label and she says that to be five dollars. I ask for a sheet of paper to print a label for you guys to get this business? She said yes is the same as using a public computers. To me this is the epiphany of pissing off your customer. Why wouldn't they just print the label and take the business? Now I have to drive all the way back home just to print the label and I would be definitely going to the UPS store near my house the one on Highway 79 and I 35 which is so much better than this location. They take care of the customer every time. read more

I came in to ship an item to my associate. The owner/manager made me feel so unconfortable. Her attitude was extremely aggressive and confrontational. She (manager) has no idea how to treat a customer or invite them to come back. I also needed some notary services. However, I will stay clear of this establishmeny and tell all of my friends, coworkers and family to do the same. The young lady that 1st helped me was nice. Because she was new she asked her manager for assistance regarding my request. Then the "Iron Lady" came to show her power, knowledge (lack of) and how to realy make a customer unconfortable. She ruined my morning with her belligerent attitude. So mean! Do yourself a favor - Avoid this pace like the plage. Thank God we have a choice I will take my business elsewhere. read more