I've never used UPS before but Vanessa made my transaction super easy! The post office is always a nightmare so I was expecting the same, but they were friendly, helpful and efficient! read more

I enjoy going to my PO Box, Mike (Manager) and his team always say hello and make you feel welcome. I have been using this location for 5+ years, and to this day the owner who I see often, never says hello and thank you for your business. We do have choices, I guess he does not care.. LOL read more

I had a fragile pottery type sculpture that I fought with for a week to try to pack for shipping. I finally gave up and left it with UPS to send for me. The recipient called a few days later and talked about the terrific packing job as much as the sculpture. Pricey, but worth it. read more

Great services and knowledgeable staff..I use them for all my printing services. Highly recommend this UPS store.. read more

UPS store #2060 is as good as it gets! The staff is extremely efficient without sacrificing excellent customer service. We use them primarily for printing services and I think most people would be surprised by all their capabilities. Definitely check them out before overpaying at Kinkos. read more

BEWARE!! Had a package (guitar) delivered there and they SENT IT BACK!! No call, no contact.. Just retuned to SENDER!! Even UPS said this was a mistake!! Store said it was "policy" Rude management, unresponsive owners. STAY AWAY!! read more

While I am more typically found at FedEx, truth be told, I use this UPS Store quite frequently for returning Amazon purchases that were bad (usually electronics that came from overseas). I generally pop in with my prepaid label and drop off a couple packages at a time. The clerk is always friendly and always gives me a drop off receipt with no sales pitch about any of the services they offer there. I have even brought in pieces for the US Mail and bought exact postage for them there. They take them from you so you don't have to make a second stop. They have postal boxes, copying and even sell things such as iPhone cases and chargers there. Stop in if you need packing services or to send anything. read more

This stores prices are excessive. I faxed five sheets of paper for almost $7.00 and printed 4 pages and was on their computer for $20.00. Not to mention the sun is directly on you so you can barely even see the screen which obviously takes longer to use while you're trying to shade the computer to even see it. I went in there thinking maybe $10.00 maybe $15.00 max... what a rip off. read more

Went in, two guys hustling, made some copies for for me quickly and mailed them. The place gets busy as any location does, but these guys were quick as could be. Zero complaints, in and out in just a few minutes. Great alternative to P.O. or other locations like this. recommend. read more

I wish I would have got the gentleman's name, but I had to come here to do fingerprints for a job. This location was quite the distance from my house and there was a line out the door, but the employees were working fast and with friendly service. When it was my turn, the employee that helped me do the fingerprints was so nice. I was messing up on some and he was very patient and walking me through the process. He made sure everything was correct. I definitely wouldn't have anxiety or issues if I ever had to do this process again. Its nice to see there are still employees who offer personalized stellar customer service to everyone who enters their busines. read more

The UPS store was a very good experience. The lady behind the counter was really helpful in allowing me to select packing material, repackage my parcel, and pay the postage. I had to repackage the parcel in the store, and she was very patient and helpful, even helping get more packing peanuts for me to use. I will definitely go back again (hopefully better prepared next time)! read more

I came to this location to mail off a few boxes to my sister in Missouri. David was AWESOME! I think his name was David...lol David or Richard ‍‍ Either way this young man was exceptionally patient. I had to go back to my car three times...smh! Thanks David I was having a rough day. read more

Mike Korbilas and team are Excellent. I've been renting a large mail box since 2014 for all of my business and personal needs. I love there customer service, all/many options for shipping, reasonable cost, and anonymity/ privacy. AAA+++ read more

I've been using the services of this Ahwatukee store for several years and the team is always helpful and get me through quickly. Great service. read more

This UPS store gets on my last nerve. I've needed a notary many times and for some reason there's nobody ever there to provide this service. I don't know why I bother to even go in there and look for one since I get free notary public service from my bank across the street. read more

Omg at the UPS store there was a lady not wearing her mask over her nose. I reminded her. She said she can't wear it because it fogs up her glasses. I said "that's why I'm holding mine." The guy working the store said. " the virus is everywhere. It doesn't matter". I left. I want to report him. How dare he think he knows best. His words could kill your customers! Our ICUs are filled! He was working alone this morning. I won't go back there! read more

great service! I love the savings I get on buying the copy cards ahead 500 or 1,000, about $.05 per page. It has allowed my printer to last forever doing the printing there. I also work with several attorneys so I am able to do large print jobs. They also offer discounts if you have AAA. great place for copies, mailing, printing from email and notary services. I have lived in the area for over 11 years and used their service for most of those years. I love that they are open on Sundays during the holidays. read more

I can always count on friendly, efficient service and know that my transaction will be handled with skill and care.

This place is a scam. To return an amazon package, they wanted me to pay $2 for the label. I selected the FREE option on amazon to drop it off at the UPS store, and this location tries to scam people. I dropped my package off down the road and wasn't charged a penny. Be careful! read more

I really love UPS. We know the items we send will show up in good shape. Honestly a service we can trust.

Every time I stop in this location the I have been treated with the most helpful service!

If you are looking for a postal box service avoid this place. There is no consistency in when they deliver the mail to the box and they don't ever put out the Saturday mail. read more

I go to this UPS store all the time because my work requires me to ship products on a regular basis. Everyone is always friendly and very helpful, getting me in and out quickly. Monica and Mike are great and I would recommend this store to anyone who needs to do some shipping! read more

Don't do mailboxes here, you will be sorry. Be cautious about mailing things from here. Don't be fooled if someone acts nice, you can tell by this and other recent reviews that the service is not worth using. They used to be pretty good. New owner/manager/staff and now their service has fallen drastically and it is just not worth it. They do the basics ok - send out packages for a fee. So the basic services is 3 star service (ok but not great). But what kicks this review down to 1 star was the treatment when I closed my mailbox. I had a mailbox here for years. In the last year or two sometimes something got misplaced (a package a shipper said was delivered or a letter that took an extraordinary time to arrive) but it would eventually show up at my mailbox. People seemed friendly but I only used them to pick up my mail or if I had a return (if I shipped a package on my own I used the USPS kiosks as those are so easy to use). I have had mailboxes with other companies in other locations so I am very familiar with the typical choices to keep the box open or to pay a monthly fee (and any forwarded postage fees if I was not local to pick mail up regularly). I contacted them a month before my contract was due for renewal to get choices. After discussing choices and prices (we had to escalate the call to find someone who understood the choices), I said I wanted the choice where we didn't keep the box open but they held the mail for several months and we would pick it up every couple of weeks (for a fee of course). They had said mail would be thrown away (not returned to sender). Since I have changed mailboxes several times over many years, I knew how many odd things are not caught when changing mailing addresses and while they pushed only one month hold after the contract was finished, I knew I needed mail for several more months and told them this every time. I spoke to the employees regularly that final month of the contract and the following month (via phone and in person) and each time reminded them of the choice I was taking. Often I struggled to get them on the same page as I was with the choice and typically someone else had to get involved (they talked to someone in the back room then came back or they talked to someone else then got back on the phone). At one point they said take the free month then do the paid months if I wanted them (I thought that was really weird but just said I knew I needed about 3 months after the contract was done). I offered them the keys a couple of days before the box was to be closed and again said what we wanted to do. They said they would do a month free first and I said well ok, but I need several months to continue receiving mail. I asked if they needed anything from me (money, me to sign anything), they said no it was all set. Now, I am at just over a month after the box was closed. I went to pick up mail and give them money for holding the mail for us to pick up for the next month and I was told "your box was closed....you are no longer in the system....we can not do anything". Of course I was livid, I must have talked to them 5-6 times to make sure they were doing what I wanted only to be and now told it wasn't done with a "too bad" attitude. I was finally told I could send an email to the general email for the store and maybe something would be done (huh? Why wasn't I told to call or come back when the owner was there and told when that would be? And why the heck did the manager not care at all, especially when he was involved in some of those phone calls I made?). I wish I would have read the more recent reviews, I would have known not to trust them at all and just left the box open an additional 3 months. Not caring about a term customer is very telling. If they ever give a reply to my email sent 8/5, I will update this review. Update 8/16: Interesting that UPS store has not answered my email (I was told to escalate this issue to the owner that way), yet he replied to Yelp - interested in their image, not actually helping customers. Hmm, ownership change... so the letter saying extend your rental now at a lower price before ownership changed was an advertising ploy? Bottom line, I asked repeatedly for mail to be held and picked up after the box was closed, I offered to pay for it twice (before hand and at the time the mailbox was closed) and both times I was told no money was needed at that time, then they have excuses that keep changing why they "can't do it". Update 9/14: I have been talking to corporate. They were concerned what the store had said & done and strongly agreed with me. They told the manager to give me the service but the store is just making up excuses. read more

This UPS store is BY FAR the best, most professional, friendly business that I have done business with. For several years now, I have had excellent experiences with them. read more

Me and my wife got a mailbox here so we could begin the moving process before we bought a home in the area. The help staff is very friendly and in the capacity they have, they do what they can. Carol (the lady in charge of the mailboxes) messed up the paperwork for the mailbox number. We got that cleared up, but she did not "open" the box in her system, so when we needed an address verification, they were unable and unwilling to help. It was very frustrating. Then a month goes by and I go to check the box, there was a note that the box had to be upgraded due to having occasional business labeled mail sent to us. We had clarified that we would get mail by different names on the mailbox. All in all, I can't wait till we are able to cancel this box, so that I don't have to ever set foot in the place again. read more

I am very happy with the exta mile Mike toook to get my product completed quickly and in a happy disposition!!! Thank you, Mike! You're the Best!! Rosanne Rusnock Owner of Elements and Energy read more

Very quick response time, thoughtful personal touch, attention to detail and quality work. My business will be utilizing their services for holiday cards and office materials in the future. Big thank you specifically to Monica for her hard work in getting promotional materials handled in a time crunch! read more

Very bad and a racist store. I was waiting for the doors to open. A worker of UPS store named Andrew was giving me frustrated angry looks from inside. Ones he opens the doors I ask him "Is the store open?" and his response was besides his body language being very irritated and NO "Good morning" or welcome like he greeted other white people who came in after me. Anyways, he opens the door silence and I asked "Are you open?" his response was " yag! what time is it" wit ha smerky and rude tone. I was holding it all. Another UPS worker, a young lady was right there looking at all this her name is Katlyn. No apologies or nothing but she politely helped me with my shipment. At the end of my transaction, I did ask her the stores manager's name and the times he will be there so that I can report this incident on how disrespectful the guy is. My advice to whom ever runs the store or works here is put a board stating "We serve whites only". Another 2 times in the past I had similar experience with 2 white guys who work there giving me very rude looks. Just an FYI, I am a 32 year old female, well dressed very educated human being with 2 Bachelor degrees and a Masters and I am a US Citizen. I am an Asian lady who works as Business Analyst for Wells Fargo and lived in the valley from 8 yrs. Working and paying my taxes. read more

Worst experience ever!!!!! Paid a lot of money to have package delivered by a certain day, they are delivering 3 DAYS LATER!!!! I called the store, they gave me the run around. They couldn't deliver my package on time because they left the box out of the truck!!!!! I asked to be delivered the next day, they say NO. I asked for a refund, they say they couldn't. PLEASE!! IF YOU CARE ABOUT YOUR LOVED ONES, YOUR PACKAGE, YOUR TIME, AND YOUR MONEY DO NOT USE THIS COMPANY!!!! read more

I had to ship back my broken cell phone, so everything was all ready to go with a prepaid label and everything. I was greeted as soon as I walked in, which is always nice to see. The staff was moving really fast, but were super efficient. I was in and out in a jiffy. They had some pretty cool pens there and I picked up one because I needed a replacement purse pen. Come on in and use these guys for all of your shipping needs! read more

This store is awesome, great customer service, amazing printing products that are the best price in town. Crew is always kind and helpful!

Great customer service and fast and convenient I don't need to go to a post office they take care of all my needs from stamps to faxing and mailing thanks ups store sincerely happy customer read more

The staff in this store are always courteous and professional. Even for trivial tasks like lamination, they have obviously been well-trained to always do a neat job. It's always a pleasure to do business at this store. read more

Great service! They took care of packaging up a painting and while packaging it up they noticed it was cracking along the edges. I had already left by then but they called me back quickly for me to take a look and verify if it was acceptable or not. They easily could have just packed it up and made it my problem but their honesty puts them into 5 stars. read more

My husband and I went to mail a couple of packages at the Post Office off of Priest Dr. Between Warner Rd. and Elliot. The girl at the pick up door was very rude so we basically said, "Okay, thank you" and left. We drove to the UPS store on Ray and 48th St. They were awesome! They filled the box with popcorn and taped it shut for us, at no extra charge (The girl at the Post Office was going to charge us $4 for tape). At the UPS store, it even cost less to ship our packages. They were extremely helpful, friendly. We will definitely drive the extra 5 minutes to have such good customer service. read more

I make a few trips here each quarter. Friendly, knowledgeable staff. Get my needs taken care of and on my way - usually in a few minutes.

The Phoenix store on Ray Rd has excellent employees! Each time I go in there they are always friendly and super helpful. They will go above and beyond to help their customers!! read more

Customer service is great! There is a young lady there that always knows what to do. She's incredibly versed on ways to best help her customers. Great job! read more

I recently decided to change up my constant weekly pattern in order to stray from my mundane existence and, my god, has this particular UPS store helped. I first entered the store in an attempt to avoid the creepy, mustard colored blouse wearing woman that works at my regular location. I was pleasantly surprised to come to know that I got much more than that. The service at this particular UPS store was incredible, I often liken it to the service of the flight attendants of Air Force one. The mailbox service is very convenient and I love the fact that there is a real physical address. Overall I am completely smitten with this new UPS store, and will continue to frequent it for the rest of my days. read more