Excellent service. Profession. There was a long line of customers when we arrived, but the…read moreemployees worked fervently and speedily and got thru in no time at all.

The service was outstanding. My husband and I came in for what we were told by staff at Verizon…read morewould be an easy and quick service: they understood from their central office that all UPS needed to do was to convert an order number for a return label. It took 30 minutes for the Verizon central office customer rep to finally provide the number that was needed by UPS. We are grateful to Jay and Sara, who both were staffing the UPS store, for getting on the phone, explaining over and over (and over again) to the customer rep what was needed. They were sympathetic and friendly to us and turned around this frustrating experience. They both continued to help customers while Jay held onto the phone and explained yet another time what was needed until, at last, the person on the phone sent rhe number. Thanks to these capable and friendly staff members who maintained good humor throughout. Gail R

I walked into the store just barely prepared to return an Amazon purchase. The people working…read morebehind the counter were amazingly helpful and friendly. They had me situated and on my way in no time. Thank you!!! Rhonda Desrochers

always helpful. they have a notary on site also if you need one. great spot. no problemsread more

Every single time I have gone into this particular UPS store, the employees who work there are so…read moreknowledgeable on the ball and courteous. They're all very smart, which is quite refreshing given the level of customer service you experience elsewhere. These guys go above and beyond, they all seem like they enjoy working there too, which gives off a great vibe to customers.

I recently went to the UPS store at Blair Park Road in Williston, Vermont, because I happened to be…read morein that area. Chris helped us with a multitude of things - he was extremely attentive, personable, and knowledgeable as well. It seems rare to meet someone so efficient, who goes out of their way to help!

Glad that this location is here, but there can be a long line at times and certain staff members…read moredon't seem to be aware of customer service skills and has been rude to patrons simply trying to drop off ready to go packages. 3/5 stars

I use this location often to return items to Amazon as well as pickup…read more Major issue for two returns brought there. My wife dropped off two returns and only one was scanned TWICE, while the other package was never scanned and showed never dropped off. One of my items still showed "awaiting drop-off" on my amazon account and when I looked at the two receipts she had from this store, they were both for the same package, not for -both- packages left there. I went back to the store with the duplicate receipts plus the shipping label that was also attached to the unscanned box they had in their possession. It was major fight to get them to look for the package they missed scanning and they wanted me to assume it would be scanned somewhere along the way, but, at over $50 for the refund of this item, I wasn't going to gamble nor assume that. So I stood my ground and demanded they find it and scan it to give me a receipt and proof it was dropped off. It took the guy less than 30 seconds to find it. They scanned it and gave me a receipt. 5 minutes later, Amazon issued me an update it was dropped off and gave me a prompt refund as well. This wasn't my fault at all, yet, I felt I had to fight and stand my ground just to get them to fix their error. NOT the treatment I would expect from a UPS store and the 3 star rating here is perhaps a star better then deserved. The moral of the story is, ....be sure to check your receipt carefully BEFORE leaving this store and be certain you have a receipt and proof of everything you dropped off there. If they mess up, at least you are right there to catch it immediately. I'll avoid this store for now and use another pickup/drop-off location!

Outstanding friendly service. Very efficient in handling logistics…read more The manager is very helpful in all follow-ups.

Good friendly fast service. No issues! I try to combine shopping at the market. No problems.read more

I live near this UPS store, but drive all the way to the Burlington US store just to avoid the rude…read moreand unhelpful employees at this location. It's baffling to me why any store owner would employ such obnoxious, rude employees to interact with the public. It's as if they're having a contest to see which employee is able to annoy the most customers. Avoid this place unless you really enjoy being treated poorly.

I went to this UPS store in Saint Albans, this man escalate a situation. His cashier don't know how…read moreto read, or she was just being rude. I gave her a piece of paper that had my address and the shipping address. She found and old address in the system, and she didn't add the information I gave her that were in front of her. I got impatient and almost cried, and told her she enter the information wrong, multiple time too and I know she was doing it on purpose, and she kept slamming everything she get in front of me. This man decided to use his white superiority ego, to tell me that I have an attitude for telling the cashier she entered the wrong information impatiently. Proceed to tell me that I am banned from his store, all the store around Vermont, that he has my name and my information. Then call the police to kick me out to serve me a trespassing order against me. So I guess any customer unhappy because of crappy services deserve a trespassing order. His white pass cards was that "my wife is black" screaming angrily! I would love to post the full video about the situation with them and police but I can't upload it here. Look for it on ticktock, YouTube.

Good service, easy to get to, and adequate parking. I had an Amazon drop-off and it was easy to…read moretake care of. I was in and out in less than five minutes. Helpful and friendly staff. Would recommend if you're in a similar situation (re: online return).

I find this particular worker there (a man), that's seems to have a rude edge to him…read more I've witnessed on several accounts to customer to be snappy and abrupt. I avoid this place now due to that level of unprofessionalism.

I used the ups in plattsburgh new york and had a great experience. The person Jay was so…read moreaccommodating and pleasant. He went beyond in helping me mail my package. Meg Shirey

I had one of the most peculiar customer service experiences ever at Plattsburgh Mail & Shipping…read moreCenter. The following is a detailed account: I purchased several items from an online seller in the area. When I attempted to give the seller my packing and shipping information, they said they used a separate company to handle packing and shipping, and that company would reach out to me in a few days to make arrangements. A few days later I was contacted by someone from Plattsburgh Mail & Shipping Center. She said "Your package is ready to ship, and your total is XYZ" I said, wait a second, everything is all in one package? I need these items shipped separately to separate locations. Not to mention these are very heavy, very fragile items, putting them all in one box would be over 60lbs. She said "Why didnt you say you had specific packing requests?" I said, this is the first I've spoken to you, I have no idea why the items were already packed before even talking to me. She said, "well if you want to pay for the packaging that's already been done, and pay us to unpack and repack them, we can do that." I said, why should I pay for packing I did not ask for? She raised her voice and yelled "MY MANAGER WILL CALL YOU GOODBYE" and hung up the phone. I waited a few days. No call from the manager. So I called back and asked to speak to the manager. The woman that answered said "I am the manager." I proceeded to explain my issue. It quickly became clear I was speaking to the same young lady as before when she raised her voice and said "I SPOKE TO THE MANAGER SHE SAID WE ARE NOT REPACKING THESE ITEMS" and hung up the phone again. I wait, and then call back. The same woman answers. I ask, can you at least tell me how they are packed, since you have placed 60lbs worth of fragile items in one box? She said "Sir, they have been professionally packaged with peanuts." I said, do you mean to tell me they're just thrown in a box with peanuts? That seems like a recipe for disaster. Can I pay you to repack them with bubble wrap? She said "SIR THEY ARE PROFESSIONALLY PACKED AND I DONT HAVE TO DEAL WITH THIS I AM SENDING YOUR ITEMS BACK TO (the seller)" and again hung up the phone. I immediately called the seller and left a message, stating I was having trouble with their packing and shipping service, and would be happy to arrange (and pay) for packing and shipping via FedEx Office. The seller called me back some time later and said, "I just spoke to the young woman over there and everything is fine, your items are packed and ready to go, and the owner will be giving you a call." Moments later, I received a phone call from a different 518 number. It was a woman, claiming to be the owner, Chantel. She said "I've been getting so many phone calls about these items, what is the issue?" I said that my items were supposed to be packed separately, and if that wasnt possible, I just wanted to make sure they made it to me safely. She said "It's our busy season and we really dont have time to unpack and repack them separately." I said, you can wait until after the busy season, and at this point, I dont care what it costs, I just dont think that peanuts alone are sufficient. Chantel said, "We will repack your items with bubble wrap, and split them into two boxes. We will contact you when they are ready." I was careful to clarify which parts were fragile and those were what I was most concerned about being sufficiently padded. I also asked for her eMail address and sent a written version of my packing and shipping instructions. Several days later, I get a text from the same number Chantel called me from, saying they are ready for payment and to call the store. I respond to the text and ask if Chantel can personally call me to take my credit card information, as I do not want to give it to the young lady who keeps losing her temper and hanging up on me. Chantel, or whoever is texting, replies "Sir, that statement is inappropriate and all of our staff is trustworthy. We will be sending your items back to (the seller.)" So again I wait, to either hear from the seller or Chantel. A week later, I get a phone call from the official Plattsburgh Mail & Shipping Center asking for my credit card number. It does not appear to be either of the women I spoke to before. I give them my credit card number. FYI the packing charge ended up being roughly double what I was originally quoted, which in theory would have been fine. The items arrived today. They were thrown in a box of peanuts with a couple pieces of bubble wrap (one wrapped around two of the items, the other at the bottom of the box.) The two items were taped together without any padding or packing material protecting them from each other. The third item was loose in the box. Some smaller parts did arrive in a separate box and were better packed, unfortunately these were not the fragile parts.