You first walk in and the place reeks of air fresheners to the point of coughing. Then you are greeted , I explain that I need to UPS a 2 day letter . She thinks about it and asks if I'm going to mail it . Brilliant read more

I came here for a LiveScan. The staff was courteous, friendly and the process was quick and efficient. I recommend them. Over the the store was clean and bright. read more

Helpful service in determining postage and lowest cost options. Mailed several paper packages. Good hours for working people that can't make it to post office read more

This store has the best employees, everyone is always helpful and willing to get the job done! Wonderful customer service, 10/10 would recommend! read more

Every time I come in everyone has a smile and something kind to say. I just left (literally sitting in my car right outside) in a better mood than when I entered. What more can you ask for? They made such an impression I couldn't leave the parking lot without this review. read more

The UPS Store - Right. Outside. - Shipping Centers Near Me - Poway, California

Avii is extremely helpful. He went above and beyond to make sure our prints were exactly what we needed them to be. You may think others are cheaper but you won't get any support from them to make sure your prints are centered, legible or professional looking. Here you can guarantee they care to confirm everything is what you want it to be before they print. read more

Always a smile and a hello when you walk in. They truly try to find ways to help you, even navigating Amazon if needed.

This is my second visit to the UPS store on Poway Road. My experience was identical to my first visit. The staff is super friendly. The store is clean and organized and the service is professional and proficient today I was helped by Emma. She was super friendly and helped me ship a package to Oakland California. She curated a box for me and help me organize my items that I was shipping out to a client she made it look professional. The total was $15, which was a reasonable price for the weight and distance involved in the shipment. I highly recommend this UPS store. read more

The guy at the front desk was very nice and helpful when I was dropping off packages. 5/5 costumer service. read more

The UPS Store - Shipping Centers Near Me - Poway, California

Super friendly and willing to go above and beyond. Love returning my Amazon orders here!

I mailed out 2 I phones they didn't make it to the destination now I lost 2 discounts on my 2 new IPhones that's a $405.00 loss for me on my new phones so no I've used this new UPS store 1 time and won't make that mistake again!!!!!! read more

My wife and I had a great experience getting documents notarized at the UPS Store in Poway thanks to Tanya. She was friendly, efficient, and made the whole process smooth and even enjoyable. It's rare to walk out of a notary appointment smiling, but that's exactly what happened here. If you're in need of notary services, I highly recommend coming to this location and specifically asking for Tanya--she's fantastic! read more

Avi and Marcos were great from the start. Very friendly and respectful. Make sure to come see them for all your shipping and printing needs!

I stopped by to drop off several returns and had my hands full. A young gentleman opened the door for me, took all my boxes, and patiently waited while I found my QR codes. The whole process was smooth and easy--great customer service! read more

This UPS Store location is awesome! I've got a couple of times when I'm in the area and I compared to other locations as anyone would. I would have to say, without a doubt that this location has some of the speediest service, it has much better pricing than the other locations nearby, and the staff is extremely friendly. The service we requested was just to have a simple package to ship, but the clerk just waived the packing charge for us and just charged for the box and shipping. I would highly recommend this location. Located just off of Poway Road. It's very convenient if you have any business to do in the area! read more

They have a very bad customer services.do not come here. I was here one minute before closing time but they are already locked the door

Easy in and easy out. Did several Amazon returns here without a problem. Staff is very friendly.

My first time in this UPS Store. Service was friendly ... even 13 minutes to closing. It is a good size UPS store. I found making an Amazon return here very easy ... there's an Amazon Returns self-service kiosk right by the front door. read more

Excellent place to get your document notarized. Loved how quick and efficient they were

I have given this particular UPS store 2 chances and now I will not return nor use their services for our business. The first encounter the clerk argued with me that one needs to buy a box for an express shipment. I have a business and have used UPS for years. I had to explain an express box is given- then he (LM) argued that "Why do you even need a box, your item is in a box"....what? I explained this shipment was worth a lot of money and needed a second box as well as a signature as *required* by UPS for items above a certain price point- he finally agreed to sign. Rude. Today was the last day- a delivery was taken there and the clerk refused to sign the paper that is required again by UPS if over a certain dollar amount. Finally CA wrote CA and explained they don't sign anything! It would be helpful if the people working here understood the actual UPS requirements... if you are returning a package to Amazon great- I am sure they are capable- but I will no longer use their services for our company business. There are other UPS stores that are customer friendly as well as knowledgeable on shipments! read more

Local location to avoid the post office lines. Knowledgeable staff and good service. Early opening is a plus.

This location should be avoided if you are trying to return Amazon items. They are discourteous and as bureaucratic and difficult as they possibly can be. Can't speak to their other services....but, if their customer service is as abysmal in other areas as their Amazon return function then it is hopeless. read more

Hours show they open at 8:30a, stopped I. This morning at 8:45a and it was closed. Everything dark, gate down and door locked. Tried calling and no answer. read more

These guys are great. I saddle them with some very large, heavy packages and they never bat an eye. Always friendly. Always prompt. read more

The staff was very kind and very attentive. Been to different UPS Store locations and this store has the best customer service!

Much friendlier location vs. another UPS Store location I visited. Thank you for that! Parking is pretty plentiful but it can get busy since it shares a lot with Michael's, Grocery Outlet and a few other businesses. The gentleman who's name I didn't catch, made my Amazon return quick and painless. I really appreciated his professionalism as I've done returns at Kohl's and was met by a grumpy girl with a super sour disposition. No thanks. I'll be sure to check out this location for any of my shipping needs going forward. Honestly, I've had terrible customer service from UPS in the past but this location has changed my mind and has made me a returning customer. read more

I sent out a package and was greeted with no friendliness or warm greeting.. It was just "where you sending it".. Props to them for gettin their jobs done, but there wasn't much "customer service" plus the store smelled questionable.. read more

I just stopped by this store earlier this morning to return an item back to Verizon. The store was clean and when I walked in I was greeted with a friendly hello (this goes a long way for me). I had a question regarding how I should ship this specific item back because if it was not done right Verizon would charge me $200. They were very friendly and gave me their recommendation. I didn't even have to ask for a receipt and was on my way in no time! Fast, friendly, and efficient service! I will definitely be back when/if I have to ship anything else! read more

The UPS Store in Poway, CA has excellent service and inventory. I received the most professional, courtesy help today from Robert for duplicating service and Amazon returns. I would highly recommend this efficient store and it's representatives, especially Robert. Joan Reinhart read more

The manager is extremely unhelpful and could care less about service or helping someone with a missing package issue. He was rude & said "I've been the manager here for 5 years and I know exactly how it all works". As a customer trying to tack a package sent from their store I was just asking for some help or trying to file a claim. Don't bother going to this UPS store in Poway, go somewhere else! read more

Excellent service. Efficient notary. Great customer care! Helpful in sending packages and making everything easy.

Robert is the notary he refused to do notary for a document because my we had a non-American ID. https://www.nationalnotary.org/notary-bulletin/blog/2015/10/international-ids-acceptable-notarizations Update: if he could only read what he printed out for me And acknowledge his mistake I would not call him incompetent. I sincerely hope that he has changed since my review. Thanks for the apology read more

Shout out to Suzy and Carl always on point with everything! Great service!! Give those guys a raise :) Chris Turner read more

I've been going to this UPS Store on Poway Road for many years, service is always impeccable, professional and Prompt. Robert is an outstanding employee and always knows exactly how to handle any issues. Keep it up Robert, they're lucky to have you. read more

Useless! Came in yesterday (wednesday) midday to return an Amazon parcel because UPS never showed at my home to pick it up nor did they leave me a label. I only had a return tracking number provided. 2 gentlemen were at the counter at this UPS store and stated that they can't help me with the return of the parcel and proceeded to give me a poor and broken-up explanation that made no sense. They provided no solution or suggestion whatsoever to assist me in remedying the issue. Seemed they were more interested in chatting among one another and they just wanted me to leave. Super bummed. read more

This is the BEST UPS store in the area-not only are they fabulously fast at getting your packages out, convenient for the inevitable Amazon returns, they have SUSIE! No matter how slammed they are, Susie is so pleasant, and takes the time to not only answer questions, make sure you have everything you need before you go. Thank you, Susie! read more

The service at this store is horrible!! The short white guy was yelling that he is a military vet and was in war. I went in to tell them one of my packages wasn't delivered. He was extremely rude. He wanted to argue with me that I received my packages and too bad that I'm missing one. He went on to argue and keep talking when I was trying to explain. He said, I'm the manager so good luck trying to email the store. Wow. He obviously has PTSD from the war and still thinks he's at war. This guy needs to not be dealing with customers. There are several mailbox and postal places in Poway, this place charges way too much to be treating customers this way. Spend your money at a place that values their customers. Someone give this guy a job on an island alone somewhere. read more

Amazing customer service, always takes care of my postal needs, love going here for everything. Great management, go above and beyond to helping you. Thank you read more

I go here for my Amazon returns. They are always kind, quick, and treat me well. I get in and out quickly and I've never had a package lost whether or not I get a receipt. I like that I can trust them and I appreciate the good service. Keep up the great work! read more

Never thought I would be writing a review for a UPS Store but I feel this place deserves some recognition for the great experiences I've had here. Every time I have had to either drop off a package, get a quote for shipping, and even a notary, the customer service and experience is outstanding. I feel lucky to be so close and have such a straight forward shipping experience each and every time. I appreciate you! And Thank You! read more