Jan. 22, 2026 Approximately 11:00am Went in today and received the usual disinterested welcome. I Gave the woman two packages to return to Amazon. I asked the woman to please make sure to give me a receipt for both packages. She did not reply. I told her that I asked her to make sure of both receipts because I left two Amazon returns a few months ago at this location and got only one receipt. One of the returns never made it to Amazon and it cost me $76.00. She Acted annoyed and said "I gave you two receipts" and stared at me with a blank look on her face. She showed no concern at all that they screwed up in the past. She apparently does not like her job and does not like her customers. If this is the case she should at least fake being nice or quit her job. read more

This location has slowly gone downhill. There used to be great customer service, that is nonexistent anymore. The two people that I always see there are unfriendly, at times even rude, not solution oriented at all and super slow. I come here because it's convenient but I avoid it as much as possible now. read more

I just wanted to give a big shoutout to Bianca at The UPS Store! I've been using this location for all my returns and package pickups, and every visit feels like a personalized experience. Bianca is always courteous, friendly, and makes me genuinely happy to be a customer. She knows exactly who I am when I walk in, ensuring a smooth and efficient process every time. She even helped me with my passport photo--one shot, no retakes, and no issues at all. Her professionalism, patience, and warm smile truly set her apart. I hope the company values her as much as I do because she is an outstanding employee. Thank you, Bianca, for making every visit a great one! I had to post on yelp just in case the employer site didn't acknowledge this. read more

So dissapointed.. $5 to print a half of page in black ink on normal 8.5 X 11 paper. The price just to print this is more than I paid for the actual shipping cost! I usually come here to print shipping labels I purchase online from USPS to save money. Prior price 50 cents, this time $4.99? I ask why the price change the clerk says "it's policy". Mind you I did not buy postage from them, I did not get it printed on special paper it is just a print job that takes up half a page in black ink. Sadly I am disabled and could not go somewhere else or I would have. If charging $5 for a half page of print is how they plan to pay their workers a living wage I am appalled, cut Carol Tome's compensation (the CEO of UPS) she made over $27 million dollars in 2021. Please do not patronize this company. Update: You could have saved your form response UPS Store. Your response included - your price for this job was high because of "...the high-quality materials, expert labor..." I am attaching a picture of my print job: 1 piece of plain printer paper with black ink on a half of page, the expert labor was your employee clicking print on a computer. read more

The UPS Store - My print job that cost $4.99 this is a plain white sheet of printer paper 8.5X11 with black ink. - Shipping Centers Near Me - Richmond, California

YOU CANNOT TRUST THE PERSON BEHIND THE COUNTER ON A THRUSDAY AFTERNOON AROUND 5! The person behind the counter couldn't answer a simple question! I wanted to track my letter so I brought it in without a stamp. She said it would cost twenty bucks to track and 6 bucks for a stamp. I couldn't believe this so I asked if it was the same stamp that costs .45 and she yes only it costs $6. I asked again because that just seemed like an egregious markup and she reassured me that yes, it's the same stamp and it costs $6. So I went home, put a forever stamp on the my envelope, came back and asked for tracking. She looked at the envelope and burst out with "why did you put a stamp on it?" Arguments ensued and she agreed to give me a prepaid stamp for $20, so basically the price of the tracking. I double checked and she was angry that I was making sure. When it came time to pay, it was $25.99 I reminded her of what she promised and she said it was an estimate. This is not professional behavior. Do not use this store. You can't trust them to tell you basic facts or to mean what they say. Childish. read more

Am 96 year old using cane. Open box containing $600 conmputer/accesories for shipment was carried by my housekeeper. On request that box be sealed in my presence older clerk stated publicly, "You are a troublemaker, so a $0.99 charge is required". Cash payment was made without comment. For greater security I requested a second sealing tape be applied. The clerk informed me a another 99 cent payment was needed, which was made without comment. A receipt was furnished and I departed the premises immediately without further conversation. Transaction date: 8/19/2025. read more

They get five stars in spite of the fact that they didn't give me what I wanted. I wanted a live scan and arrived after the live scan person was off duty. She was waiting for her ride, but she did the following: 1) Allowed me to email her a copy of my form, which I had forgotten and they printed a copy for me. Very much appreciated. 2) They told me that this service was available at all locations (info not on the website). 3) They told me the location of the closed location to me. They didn't have to, but I appreciate them doing it. read more

Despite hiccups with a previous notary appointment, the staff on today was great and took care of me today getting what I needed done. I don't remember the name of the employee on today (9/30/24) but she was super nice while I waited for the notary employee to arrive. read more

An employee here literally stole my iPhone shipment! UPS tracking showed 'ready pickup' here. I work just down the street so I immediately went to the UPS Store and just as I walk in, I see the employee making a copy of what looked like the box Apple uses to ship iPhones in the photocopier behind the counter. She then proceeds to put that box somewhere under the counter and tells me they don't have the shipment, that they received their shipments for the day and mine is not there. I show her the tracking which clearly states that it was delivered to this UPS Store location and is ready for pick up and she keep saying 'we don't have it' and keeps telling me to call UPS. Super shady employees here. Avoid this location at all costs. read more

I regular this store with pesky Amazon returns and all staff that I I have encountered have been, helpful, kind and most importantly, very patient. The customers waiting in line are often not so much. Thank you for running such an incredible team with an emphasis on proper, professional customer service. read more

Female staff on weekends are horrible. Totally unfriendly, they have an attitude problem; the forget we are the costumers and by paying for ups offered services we are paying theit salaries. read more

This neighborhood UPS Store makes shipping a breeze. I stopped by on a Friday afternoon around 5 PM, and although there was only one employee working and a long line of customers, she handled everything with a calm and efficient demeanor. I was shipping merchandise, and she quickly helped me get started. While I packed my items, she assisted other customers, but the moment I was ready, she immediately turned back to finish my transaction. She's the kind of employee any business would be lucky to have. I've always had great experiences at this store--everyone is so helpful. Thanks, UPS, for consistently providing excellent service! read more

I spent 172.00 to send a package to my nephew for next day service and the package was not delivered on time. The company employees lied about next day service and now they refuse to refund me my money back. From now on I will use FedX. read more

I am so glad to have a UPS store close by, and even more glad that it's a location with great service and friendly people. I ship packages multiple times a month (multiple times a week, sometimes) and no matter how busy they are, the workers there are always patient, kind, friendly, and helpful. read more

really appreciate the good service here - Bianca is always warm and efficient. I drive much further to send USPS goods here and avoid my local post office (point richmond) at all costs - due to the downright hostile employees there. Great service here and convenient to send UPS, return amazon goods and USPS small items. I would suggest buying your supplies elsewhere because the markup here is crazy! I think a roll of tape costs $9. Really appreciate the great employees though. read more

I love this store. It's never crowded, There's never a long line and the staff is always pleasant and they work at a fast pace. read more

The UPS Store - In an outside mall. Never crowded. Staff is always pleasant. - Shipping Centers Near Me - Richmond, California

The team here is very prompt, helpful, and courteous. I have always had a very pleasant and seamless experience at this location and come here multiple times a month. The reviewers who take issue with pricing and technical difficulties need to take it up with Corporate UPS, not bash the local team for things out of their control. read more

The staff in here work really hard to give good and expedited service to each person. And considering there is often only one person inside, that and this rating says a lot. read more

The UPS Store - Storefront from parking lot. - Shipping Centers Near Me - Richmond, California

I love this UPS. I always come here because it is the quickest office I have noticed. Bianca is extremely helpful and always goes above and beyond to help for all my needs read more

NOT going back to this UPS store!! charging $2 dollars to tape up my package and $5 to print a label! and if you have a prepaid Jura Nespresso bag for your capsules , look for another store because he doesn't accept them! read more

They refused to take a Nespresso package even though it had a prepaid ups label on it. They suggested going to another UPS store.

Got here today at opening time (8:30 am) and no one there. Waited 10 minutes and then the sullen employee drove up, no apology no "sorry, running late", nothing. i went ahead and left my package although she was so surly that i wasn't sure if she actually sent it off. Last time i will use this ups store. read more

Ridiculous! Came here to return a package and Bianca told they couldn't print out my label. And basically told me to go to another store. All those printers in plain sight and couldn't even tell me when they would be able to get them "fixed" horrible customer service! read more

Been here twice now at opening hoping I would be able to get in and out on my way to work. They have a Starbucks in the same shopping center so I got a coffee and waited in my car. Each time I watched as the employee would barely open the doors to walk-in at 8. I waited a few minutes drinking my coffee and watched as two separate people went in and out before me (both were not helped).I waited a few more minutes before going in and she told me it takes extra time to open everything up. So I waited inside the store checking email on my phone waiting for her to be ready. Recommendation to the management: scheduling to meet business needs. The employee, seemingly annoyed that I was there, said they have been having internet issues and that she was showing up at 7:30 (waiting in her car). Or don't open that location at 8a if you can't successfully operate during this business hours. Not sure what is going on with how they run this location but the woman working this morning who drives the orange car is either being treated poorly by management (not have the tools needed to do her job like internet) so much that she doesn't care about working there anymore. Or she's not a good fit to provide customer service/open. read more

I went here to get finger printed for a job. All seemed to be well, but after I turned in my paperwork, my job got a notice from the federal government that the finger prints were done incorrectly, and UPS needed to redo them. That's fine, so I took the rejection letter from the federal government, my receipt, and the original paperwork, and went back to the store. When I got there, there was a sign saying "on break, come back in 15 minutes" which I did. I came back 20 minutes later and gave the paperwork to the employee there. She asked me where my new request sheet was, I had to fill out a form each time I got fingerprinted. I wasn't aware I had to fill out a new sheet, and I hadn't brought one. I asked if I could print one there, and she said yes, but explained I had to pay the usual free to print there and access the internet. I asked if they could make an exception for me paying for a new form, since the only reason I needed to print one was because of the error UPS made. She said she was already doing me a huge favor by redoing the test without charging me (even though it was their error and they're responsible for it) and that was UPS policy and there was nothing I could do. So, I literally had to drive home, print out a new sheet of paper, then return, and wait in line again. I don't think it's fair they should charge me for an error they made. The woman then explained that my finger prints were faint and that wasn't her fault. I have been finger-printed many times and no one had ever told me this. She then told me it was because I am getting older, my finger prints were wearing down, and that's not her or UPS fault. At no point did she apologize for UPS doing my finger prints wrong, but mostly acted annoyed at me that the feds didn't accept their work. Also, I would suggest they hire two employees, instead of making that poor girl work all by herself, and not have any breaks. I hope these finger prints work, if they are rejected again, I'm going to ask for a full refund. read more

Two stars because they are close to where I live and work. They often lie, are not customer friendly, change prices, and store is a mess. I am now driving the extra distance to the UPS Store on San Pablo Ave in El Cerrito (across from Safeway). Totally worth the extra drive. read more

Always reliable fast service, not as busy as other locations, nice staff. Please post your business hours on Yelp, ty!

Bianca proves daily that Customer Service is the primary goal of this relatively new UPS outlet. She and rest of the crew are cheerful, helpful, courteous and competent. Seldom over-busy, this store renews my faith in small businesses succeeding in every community across our world. Wear your mask; be safe, and trust this local UPS store. They have my back !~! read more

As a former employee of a large package delivery company, I know something about this business - it's all about customer service. The UPS store at the Meeker Ave Richmond location has been a beacon of light, in terms of customer service. Like many others, I will go out of my way to ship something from that location rather than suffer the agonizingly poor service at the Pt Richmond post office, which is only blocks away from where we live. They are efficient, friendly, and it always a pleasant experience to do business with Bianca and the rest of their crew. They are there to help their customers - what a novel concept! Wayne K. read more

store, clerk refused to do my return, claming i needed a retuun box and or envelope, mu rq code said no bax needed, she was rude and said she was not going to return it for me.. read more

Ingrid at the UPS store really went above and beyond!! I lost my receipt for shipping & not only did she track it down but emailed it to me. Thank you Ingrid!! read more

I've always had good experiences here; shipping is easy and the staff is friendly. Recently I had the good fortune to work with Bianca, who helped me forward a package to me address in Costa Rica. It was a complex process to figure out, and I was so impressed with the service I received from Bianca. She was patient, helpful, informative, and very professional. She went out of her way to help me get this done! She is a treasure! read more

Had an appt to get a service done and the manager who I had an appt with wasn't there. She was running late dropping off her kids at school (school is on winter break last week of December- good lie!). I waited over 30min and she never showed up. Meanwhile, the defensive and annoyed woman over the counter didn't know I had an appointment and rather than helping projected the situation back to me. The gaslight was unbelievable! It was like I was dealing with a school yard bully. Lack of customer service and sense of urgent. Avoid this location and go to El Cerrito - better customer service and attention, took me right away. Good luck to this location as this not what this community needs. Total disgrace! read more

I've been here 4-5 times since they opened and each time received excellent customer service. The employees were super helpful, going out of their way to make my transactions seamless. read more

I needed to fax 6 pages urgently so I used this store because it was closest to home -- even though I suspected their prices might be high. Turns out they are VERY HIGH - I paid $14 to fax 6 pages plus their cover sheet. $2/page, ridiculous! Later out of curiosity, I called another UPS store and was quoted $7, half the price...next time I'll drive the extra two miles. $14, ridiculous! read more

Customer service really is a lost art. I walked in smiling behind my mask. Lol! I said Good Morning and set my Amazon return on the counter. Sylvia's response, "Do you have your bar code?" What happened to hello or replying back with good morning. No one else was in the store, so it wasn't like she was busy. I used to have a mailbox at this location. The other young lady that was here back then provided good customer service. Not sure what is going on now. I asked if everything was okay, and Sylvia replied yes. Why? I said because when I said, "Good morning," you didn't smile and no reply except do you have the bar code. I can understand if she was going through something personal but truly people just don't value having employment these days. I hope the management addresses customer service with staff, and when the new UPS location opens that their staff is fully trained not only on logistics but building relationships with customers. read more

I went in for an appointment that I made for a live scan. The lady at the counter ask if I had paperwork. I paid in advance and had a QR code. The live scan instructions instructed to show barcode and Id but not to hand over anything to the employee conducting the live scan. She asked if she can see the email on my phone. I handed my phone over assuming she would look at it for the purpose of this appointment. I noticed she was clicking on things, then says oops. I asked what happen and she proceeded to say she was emailing it to herself. I asked her to please not go through my phone and I could email it to her myself. She simply said that I was rude and she was canceling my appointment. I told her I was not rude that I was just asking her to please not go through my phone. That I had not given her permission to do that. She didn't care. She was unprofessional and rude. She didn't want to give me her name. This may not be her name but it maybe Ingrid. She was working on 10/29/23 alone. I hope she is talked to because her assuming she can just go and click through people's phone is not okay. Total invasion of my privacy. read more

Horrible service definitely need to close this location. Owner need to really work on customer service. Counter clerk was the worst.

Their costumer service went downhill, two of the workers are rude asf specially the one that looks like a guy she has a sleeve tattoo.

They helped me get some document's notarized on the spot. Great Service I recommend these guys anytime.