If I could leave a 0 rating I definitely would. Not only did my package not get delivered to my house, per my shipping instructions, it landed here where I had to wait in an extremely long long with other unserviceable customers. No response by the only worker that seemed to be on site. If packages that USPS loses in their system are you g to be dropped here, it would be helpful as customers to have a system that is sufficient for servicing customers that were already in-convinced. read more

Dirty , slow service. Have you waiting 20 minutes with no line to pick up mail. This place is just horrible read more

US Post Office - Post Offices Near Me - Richmond, California

THE WORST POST OFFICE IN CA. if you can go anywhere else in the world do that. They lose and steal your packages. They have no idea what's going on in the back room. It takes hours to get service And when you do get serviced they most likely "lost" your package or don't know how to find it in their messy unorganized back room. Stay far far far away from this post office. Worst one by far. read more

US Post Office - This crappy post office needs to be bulldozed and rebuilt. - Post Offices Near Me - Richmond, California

Slow takes forever have you waiting and it's dark in there. They have one person working they need a Extra hand and they phone number on file is disconnected read more

I've heard horror stories of this place (poor customer service, random lunch hours, etc), so maybe I just got lucky during my one encounter here. Honestly I was expecting the front window/door to be closed upon my arrival, but I was pleasantly surprised that there was somebody actually at the window. I simply dropped off my mail to be routed to another address, asked if they could check if I had any mail for me that needed to be picked up, and that was it. read more

its been more than a week that my college transcript has been sitting in this post office & i need it to be delivered!!! im so pissed off, i keep calling & no one ever answers!!! i have no way to be able to travel over there!! this is so frustrating! what other number can i possibly call to get ahold of these people!!!!!!! read more

So why do you Gotta say they have upgraded to slightly better service But they still are grossly understaffed and have not upgraded there computer and tracking information the place still looks like something that has been rotting away for decades Now it looks like they're actually making an effort but they still don't have the necessary tools to do their job so I'm sorry to say I can't give more than one star still but from the way it used to be one star is definitely better than the zero stars I gave given a year ago read more

I've tried to rely and be a good person but my mailman has tried to steal my packages at least three times. He succeeded this time by not even giving it up saying there was nothing. Then it got weird the update said that it was dropped off;then switched off again and said it had an incomplete address and that it can't be delivered. I've ordered from this site three times and the package arrives. How the hell does this happen this time? I'm beyond myself. I spent $190 worth of products for it to be sent back? Supposedly... idk the other three packages had the same address and they reached me so how does it not reach me this time? You guys are messing up. It is what it is. It's a damn shame that you're all dishonest and no one can tell you anything cause oh we're wrong your right. I cannot. read more

This place isn't really a post office. It's more like a warehouse with no windows and fenced in areas for parking. You can go and they won't necessarily be open during their stated hours. Getting home mail delivery in Richmond that is reliable and accurate is almost non existent. It's like living in a third world country with no modern services if you consider mail delivery modern. read more

US Post Office - Post Offices Near Me - Richmond, California

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This is the worst post office in the world. It's like one of Kafka's nightmares. I'm not sure it could be any more awful without a lot of effort and ongoing focus groups. I'd advise you to stay away, but if you're reading this you've probably already had a valuable package sucked into the underworld by one of Lovecraft's eldritch terrors. Good luck. Plan for a long wait and try not to contemplate suicide. You'll escape eventually if you manage to retain your sanity. read more

Unacceptable level of customer service. Zero attention, zero care! Please train front desk stuff!

This place is the worst. Every time I have to pick up a package here I totally dread it. Maybe they're a good hub for processing your mail but it's not a place that is customer friendly and in fact not even really set up to be customer facing. Think about how it may be to pick up a package in say a back alley in Calcutta or some place like that if you want to know how this place is. They are not competent here and try to tell you what you want to hear, but really are clueless. The problem is that is the hub where the USPS carriers work out of, so we have no other choice when it comes to retrieving a package or trying figure out delivery issues, etc. This is literally the worst USPS location I've ever been to in my life. It feels like walking in to hell. read more

I can't believe my tax dollars fund this place. Calls go unanswered. Packages aren't delivered. Requests to get my mail and packages to get delivered get rejected. What's funny is I see the post office driver driving past my place. Hope Silicon Valley disrupt the mail delivering industry and replace all these lazy human workers with robots so I don't have to deal with incompetence. read more

This place is such an unfriendly horrible place, mail man suppose to deliver my mail yesterday but i never received it and it said delivered/front porch. My mom was home all day with the door cracked. I called many times and no one is answering! This is soo frustrating read more

Horrible customer service. I came here to pick up a package on my lunch break and they had a sign up they were closed for lunch. This is unacceptable. Please be open during the hours listed and if closed please make it known to the public not just a sign that we only come to find once we have driven all this way. read more

Every time from this post office to Hawaii take the longest. Any other post office ships it right on time. My package was expected last week Monday it is now the following week Tuesday what a joke this place is lol read more

This is one of the most unprofessional post office I've ever seen in my life,, no management there the mail carrier still your mail, you go there try to get some clarity, the mail carrier come to the window and tell you the so-called manager busy leave your number they will call you later.. I will be contacting the post master real soon.. I'm going to make sure every one in that post office is shake down.. read more

Every time I have a package going to Richmond California to Hawaii. My packages take over a month sometimes almost 3 months to arrive in Hawaii. I know I ain't the only Hawaii Resident that Experience this. I later found out from their staff that they do not ship packages until they fill up a whole container to send to Hawaii. If that said container is not full they won't mail our packages. USPS loves to screw with Hawaii's mail. Is why I pray each time I order something online it doesn't go to them as sometimes I order specialty foods and when I get them they may spoil or get damage. When they say 3 to 5 day shipping and it goes to this area; it's basically a lie. I wish there was a way to put in shipping notes to not deliver to these Facilities in California as I get no problems when they reach other places that also delivers straight to Hawaii. California not a trust-worth location for package delivery as I even get packages stolen or miss shipped to another country like my last one went to Guam rather then Hawaii and that package took me 3 months and 2 request to find and search for it too. Glad I got it but boy that was already passed the refund stage for Ebay and I would of lost my money on that purchase too. read more

Called because their carrier keeps delivering my packages to the wrong address. Called 22 times....NO ANSWER

This is the third time, if not more, that I have received an email stating that a package I was expecting was delivered to my mail box and It WAS NOT!!! I have security cameras at our business that show this is totally BS.!!! I ordered this for Valentines day and was praying it got here on time. Now I have to go there again and raise holy hell if I must to find it. read more

This postal customer service/delivery is sad!!! I had been waiting for my mail for DAYS! They told me the carrier was off. Really, you mean to tell me that you don't have coverage (even in the pandemic)? There are seniors not getting meds, checks and bills! Not to mention thousands of dollars checks (certified) never received -lost in their system, which they say it didn't get to them after it was sent from 2 cities over... not states cities!!! Thinking of getting a P.O. Box at another post office - Don't trust this office. They never answer their phone either, after calling 800 customer service and other offices you finally get a working number, all others posted were DISCONNECTED.. WOW! read more

If it was no star I would give them exactly that. Just Terrible. Haven't Been receiving any of my mail. &I believe someone from company may be stealing it, so either get it together or close up shop. read more

Driver keeps delivering to the wrong address and the status says delivery attempted or no access which is a lie because I was home all day hoping to get my package and I didn't even see any single usps vehicle passed by. Next day I went to pick up my package because the tracking didn't say out for delivery and the lady couldn't even find my package. It has happened several times now and I'm very frustrated that they keep messing up and I have to go through this pain. Zero customer service. They never answer phone calls. It is a shame that this kind of government service exists in United States. read more

A letter that was postmarked as mailed to me on November 8, 2017 from San Francisco, Ca was delivered to me on January 26, 2018 to Richmond, Ca. That is disgraceful and it was a very important time sensitive piece of mail. And this is two days after I couldn't locate a check that was supposed to be delivered that was unaccounted for for a whole week because it was put in someone else's mailbox. I'd give no stars if I could and the post office wonders why it's losing money read more

it's a sad day when your packages are stolen from the mail carrier or post office. i can't even get my mail. i have to have certain packages sent to a family member house to ensure i get my package. i had two seperate packages coming from two different areas. i bought mask for myself due to me being an essential worker. also a friend sent me clorox wipes since i can't find any in bay area. both packages due to arrive on same day 5/8/2020 at 2:28 and 2:29. in a community that has cameras. i online order from everywhere no problem receive all my packages from amazon,torrid,nike.com. i am convinced our goverment workers are stealing from us. not to mention not receivinmg mail for two and three weeks. then once you make an apperance to the bissell office ypou get mail next day. i do not understand how no one has tried to get some order. i just want my mask and clorox wipes as i go to work everyday hoping not to bring anything home to my family. i can't wait for someone to come and make changes. just because we live in richmond doesn't mean that we shouldn't be treated with the same respect. sad situation very disappointed in usps read more