I'm from Vietnam, I don't know why are so many haters here but just let you know that ruin other…read morepeople or business's reputation is just the action that condemn yourself that you are throwing your emotion anger to people that work hard for transporting your item. If you don't like their service then just switch to other area that could satisfy your standard. They did flawless job regardless of how people leave negative feedback for their attitude, I just received my item after the seller sent my rog maximus through this store for last 2 days. Wage per hour is quite terrible, my personal experience about this type of low wage job gained me another aspect to them and understand why they are sometimes have improper attitude. At any rate, I'd give them 5 stars or above if I possibly could, their working quality is undeniable, we should look at their positive side instead of keep focusing too much about negative sides.

-0 stars. Customer service is terrible, if you don't enjoy working there just switch jobs don't…read moremake it a complication to your customers. I would recommend the extra miles to go to a usps office at Pinole or Berkeley, if you need to do any service apart from just dropping off mail.

If I could leave a 0 rating I definitely would. Not only did my package not get delivered to my…read morehouse, per my shipping instructions, it landed here where I had to wait in an extremely long long with other unserviceable customers. No response by the only worker that seemed to be on site. If packages that USPS loses in their system are you g to be dropped here, it would be helpful as customers to have a system that is sufficient for servicing customers that were already in-convinced.

Dirty , slow service. Have you waiting 20 minutes with no line to pick up mail. This place is just…read morehorrible

The people here give you the time needed to mail your packages. I've been coming here since 1991…read moreand I love the staff. I use this Post Office several times a month. I count on it! Thank you to the staff!

I like that it's small and not usually too busy. I miss the original clerks (from 40 years ago) but…read moreI do like those that were here two weeks ago when I bought stamps.

I love this post office even though all I can do here is get stamps or send a package. But it's in…read morea good neighborhood location and the lines aren't ropey, like they can be in some places. And they move pretty quickly. I can also rent a box. So for the basic things that we need, they serve our needs. Just remember that they don't deliver mail, so if mail is not delivered, you have to go up to the Hilltop Branch for a pickup. But for a cool, neighborhood spot to drop off mail and get stamps, they do the job.

Update: They finally opened the doors at 9:50am! Customers…read morecould hear one of the female employees ask a male employee from behind the rent-a-boxes: "Are you not going to open?" Original Post: Status on Saturday, March 15, 2025 at 9:34am PST: Closed! Business Hours posted on door on a non-Federal Holiday Saturday is 9am to 1pm. I'm waiting with other customers in front of a locked door when they are supposed to be opened already. Line is growing by the minute. First customer in line is an elderly lane with a cane. She's been waiting since 9am! Looks like someone may have forgot about their opening shift and/or just quit without notice.

Hours say open 10am but 30 mins later there was a line and it was still not open. Heard the…read moresupervisor couldn't be found. Disappointed at the inaccuracy, but thankful for the honesty.

Worst post office I have ever had to deal with. I have had hundreds of dollars of product stolen…read morenot by porch pirates, but by the USPS employees. Do not use if you have ANY OTHER OPTION!

This is my local post office and today I needed to send out a package to family with an…read moreinternational address I was unsure of. I asked for help from the person working with the customs form and to make sure the address was correct. She was able to assist me without any problems. While I was filling out my paperwork to send the package a big line of people cane in and were all out by the time I was done to go back to the counter and pay. Completely done in 15 minutes. Great fast helpful service usps!

This branch has become progressively worse over the years. I avoid going there as much as possible,…read moreand would rather drive to Orinda USPS. The problem is that our mail service is from the El Sobrante P.O., and our regular mail man, who was AMAZING, is no longer around, it seems. They have not settled on a regular replacement and the service has been inconsistent at best. I can't even rely on them to fulfill a package pick-up request on time. This never used to be an issue. HORRIBLE SERVICE. They need to overhaul this entire branch. We are so done with this crappy service.

They have a nice little parking lot in the trees. It helps create a peaceful tone. The line was a…read morebit long and slow, the staff were friendly and helpful though. When I got to the counter she thanked me for my patience and apologized for the long wait. Good customer service in terms of treating people kindly and doing a good job. Once a second staff person came in, the line went pretty fast. Overall maybe a 10 minute wait.

Stopped by the Pinole Post Office on Friday around 1 PM to send some mail to my aunt. This is the…read moreonly post office in the city, so I expected a bit of a wait. There were only two women working the counter, and the wait ended up being about 5 minutes. Given the circumstances, things moved along reasonably well. The woman who helped me was actually very nice and helpful, which made the experience easy. Customer service was good, and I appreciated her patience. That said, this location could definitely use more staff, especially considering the time of year and how busy it can get. Overall, it was a good experience. I'd recommend this post office and would return.

Went in for a money order. First time there. I had a short…read morewait, service was kind and quick! I never blame the staff at USPS offices when I have a long wait. It's public knowledge that they are understaffed, underfunded, and there's a push to shut them down because you can buy stocks and make money off of them. It's a very said situation for all of our social programs aka, services that support the working and middle class. I don't know how the workers keep going. 4 stars for the workers who keep this amazing service going! I'll be back!

Needed an important letter mailed off. Do, I walked crossed the street to El Cerrito post office…read more Completely empty nice. Purchased a stamp. $.78 placed it on my envelope. And left. Ummm employee eeh!

Amazing customer service by Cinda. She greets you with the great smile, nice attitude and patient…read morewith returns. This is my favorite spot to return my packages, great support for others with challenges.

Cinda did greet me but didn't seem to be happy about it. She did not help me right away. This is…read morethe second time I have came in and she has been hostile to me. I hope there are cameras there for the manager to see because she was alone today. The first time I had encountered her I DID NOT EVEN ASK HER FOR HER HELP because I was already being helped by nice lady that really seemed happy to help me when I walked in. Cinda does not seem to comprehend that she chose this job and to be rude to customers seems to come with her old age.

I came in on a Saturday and was surprised. They opened until three P.M. The two ladies at the Desk…read morewere both very helpful and knowledgeable. They offered alternatives to very ccunbersone bureaucratic requirements. And also we're very honest about the best ways of shipping.

I waited in line about 45min and it was 5 people in front of me. This is my first time shipping out…read morepackage for my friend. I wasn't sure what I need to do because it's my first time. I asked the lady, her name is Tam, do I need to write down information on paper or I can just read it to her and she was so rude to me. I would never come back this office again even though its near my work place.