I have used this postal annex for years and until yesterday enjoyed the convenience and customer…read moreservice. Last Thursday I went in with an express envelope a friend had already provided postage for. My intent was to just drop it off for mail pick up. My friend's post office in SoCal used international postage and this caused quite an upset to Jessica. Jessica check the amount was correct but was just unsure. I told her I was willing to put it another envelope and pay the higher postal annex cost (nearly double the postage on the envelope). She insisted she wanted to check with USPS that would pick up and would call me. Her intensity around it triggered a customer behind me to say "couldn't she just take it to the post office." I told him I enjoy the convenience of this Postal Annex. She did call me later and was unsure. By then I had spoken with my friend and explained to Jessica that the post office placed the postage. She decided it would be ok and would send it out. This was priority mail and by Monday my friends post office had not received it. I called the annex to inquire if they MIGHT have scanned. A different employee said no but she would check with her driver on Wed as he did scan it. On Tuesday, I get an unsolicited, agitated call from Jessica saying she had a note, basically super pissy at me that no one scanned it, why would they, etc. I was like hey "I just called to see if you might have scanned it since I told you it needed to be there next day. I wish I had just put it a new envelope and paid the $50. But you talked me out of doing that." She began to deny that she had done so and continued her intensity over the scanning and international stamps. So I ended the call and this ends my years of use and adoration for this small, local business.

We came by for their lamination service. I thought we would see the standard shipping/mailing…read moreproducts, but once inside, there was so much more that I didn't anticipate browsing. There was only 1 lady working who was helping a customer ahead of us, so we waited for a little while. We kept ourselves occupied looking at everything. Some of the products they sell on top of shipping supplies-- Greeting cards (a lot of them) Small bags, pouches, wallets Magnets Socks Oven mitts Gift bags Candles Keys & keychains Stickers Office supplies Wine bottle holders The lady was very friendly and conversational. She shared info about their products. Our lamination needs were taken care of too!

I have been to this store on a few occasions and been disappointed with the service and the…read morecharges. This last week I went in to purchase one single stamp to mail a letter. The price for one single stamp is $.078. I was charged $1.25 which is a $.047 or 60% markup. When I said something about the price the two males behind the counter started laughing and speaking in a language that was not English and so I did not understand what was being said. That is offensive! No thank you. I have a printer it's cheaper to use pirate ship to purchase postage and ship packages. I'll drop them off to the UPS store though, they can manage that part, hopefully laughing the whole way. :)

This place hires kids that scam you for a dollar for tapping a package for Amazon returns…read more Why don't you just add a tip jar instead or put a sign from management saying unsealed packages need to be fully sealed and there is a $1 charge. Keep in mind I had taped the box down. The kid wanted to charge me $2 for tape!! I said Amazon said to drop off at ups store as is. He then said look at the fine print on drop off. The flaps aren't flapping I taped it 3 times. How is that not enough? He was even lucky I had a dollar also he didn't even enter in the system so tha confirm they are taking off the top! They didn't offer me a receipt too. Management please check your staff! The customer service is horrible! If you don't like your job do something else!

Always such great service at this location. Thank you, Lacey, for the extra help today. I…read moreappreciate how much you genuinely cared to help me!

Amazing Service, well done Jordyn! Super Friendly, Warm Smile, Knowledgeable, and Efficient…read more Processed my shipping needs within minutes and answered all my questions perfectly. Employee of the Month for sure! In this day and age a young person providing excellent customer service or even a smile is rare so I truly Appreciate Jordyn and so should UPS.

The new owner (relatively new) and especially the staff prove to be more friendly and accommodating…read morethan the prior owners/staff. I have a mailbox there and it's a refreshing difference. A totally different vibe.

They are supposed to input my Moms phone's number on the package , but they put my phone number on…read morethe form instead. So my important docs were not delivered at my mom's address because they kept calling the wrong phone number. But the packages were routed back to me. I wasted 90 dollars on this service. I have called them twice, requesting that they take responsibility for this mistake. No one has responded to my phone call. Terrible. I will not use them again. Their service has been going downhill since the change of ownership.

This is my go to for packaging, mailing, prints, and copies. They are always pleasant and ensure…read moreI'm getting the best price. Mail does not pick up here until 230pm on weekdays. They so have PO boxes for rent.

Always fast friendly service everything in one spot fair prices for extra service beyond postal…read moreservice

Great customer service! I had a Tiktok item to return and…read morethe barcode wasn't working, but the associate was so patient and helped me figure it out without making me feel rushed or unprepared when customers were waiting to be helped. Wish I got their name because I had to leave quickly for work, but I would prefer to return to this store anytime because of her!

The woman working today (Ashley) was incredibly rude when we asked basic questions about getting a…read morenotary completed. Her attitude is terrible. I also saw her interacting with other guests who had a question about shipping a package with passive aggressive comments. Music was blaring and it made it hard for us to hear her. Recommend going elsewhere for kinder customer service.

I visit this UPS location about every other week, mainly due to how conveniently located it is…read more However, I find myself dreading each visit when I see Cory (the older blonde woman) working. As someone who represents the face of the store, her behavior is consistently rude and unwelcoming. She often comes across as having a power trip and is snappy with customers, creating an uncomfortable environment. It's baffling to me how someone who appears to dislike interacting with people so much is in a customer-facing role. I genuinely don't understand how she is still employed here, given the consistently negative experience she provides. I hope this issue is addressed, as it significantly impacts the overall impression of this location. Other the other hand I will see Stephanie when I am here and the times I see her she is so friendly and always providing amazing service. Cory should take some notes from Stephanie.

Absolutely baffling lack of customer service. Called to confirm notary services and mentioned I…read morewould be there in 10 minutes. Made it in 8 minutes and the notary "had to take lunch so you can try one of our other stores."

Good people who are always super helpful!…read more What else could you ask for?? Nice, easy, convenient place to send what I need, where I need.... support small businesses, especially those that make the world work behind the scenes!!

This is a strange shop that is full of clutter! Makes me wonder if my package will even be…read moredelivered or picked up accordingly. The clerk takes forever to acknowledge you when you walk in. Takes a long time to deliver a receipt.