On 3/6, I came to this location at approximately 9:20 AM to complete a Live Scan so I can volunteer for son's school. When I entered the store, there were no customers. The store manager, Jessica, came from the back and asked how she could help me. I told her I needed a Live Scan and she told me she could not do it. She said they only complete Live Scans during the second half of the day, when they have two people on staff. I told her her that the documentation I received from the school stated this location is available to complete Live Scans M-F from 8:30-6:30 and Saturday from 9-5. I asked for a business card and asked for the owners information. She proceeded to tell me she was the owner and asked me "What do you need? Do you want me to do it for you?". I said, "Of course, that's why I came here". She proceeded to tell me Live Scans take about 20 minutes and that is why they like to have two people staffed. At that point another customer came into the store, who she proceeded to help before she finished with me. She ended up completing the Live Scan, while NO OTHER customers came into the location for help or service. This was my first time visiting this store and will be my last! If I wasn't pressed for time, I would have gone somewhere else. As a busy mom of three, I depend on businesses doing what they advertise. Although Jessica eventually completed the Live Scan, the push back I received made for a horrible customer service experience ! read more

The UPS Store - Locations and times for Live Scan - Printing Services Near Me - Roseville, California

Very nice people but WAAAAAAY understaffed! Had to wait a long time to mail my box- only one person working at 4:45 PM. Place is packed with waiting people! Need more help here! read more

This location's service level has dropped dramatically. USPS has way better service with significantly better prices!! If i'm going to pay a premium i expect better service, not smart snippy responses with no effort to help resolve issues. Please work with these employees to get better, you guys are a premium service charge if premium prices, you should treat your customers as such. read more

I got there at 628 pm and they wouldn't let me in so rude seems like young kids running the store

One of the best UPS STORES IN THE TOWN. and all the kudos to this store are because of Jessica- a lady who is knowledgeable, friendly and eager to help. As another reviewer mentioned, she runs the show and does an incredible job at it. I go there for all my big and small needs for shipping stuff locally and internationally - they do it all!! Glad to have this as my neighborhood store for all my basic logistics needs!!!! Cheers- keep up the good work Jessica! read more

Poor customer service. They will nickle and dime you. A horrible location to do any kind of amazon return. They will charge you extra for taping and will not except your package if its in a retail box. The owner is more than happy to repack for you but its at a ridiculous amount and probably will be more than your return. read more

I found this UPS store year ago to send some boxes since that time I always come here to send all my boxes because of Jessica . she is so nice , polite and fast . sometimes she will get busy but she will help all the customers less than a minute with smile. I Just want what a lucky owner to have her working there like own business . read more

1st Time here and the customer service was great! Definitely will be coming back after today's experience :)

I went in here for a quick trip , I was on my way to a job interview when I realized I forgot the application I was suppose to print out and bring in with me . Jessica was extremely helpful and very sweet . Appreciated her help very much on a stressful morning like today :) read more

This is my only place to go for shipping needs. I used to go to the one on Foothills but Jessica makes it much more enjoyable. She's always so helpful and upbeat. If it wasn't for her I would probably go back to the Foothills location. read more

As Small Business owners, my husband and I always strive in providing the best customer service on a daily basis. I wanted to say; every time I come into this UPS store, Jessica the store manager is always so professional and helpful. Today I had to mail a fragile package and Jessica made sure to take of it for us. Thank You Jessica for your professionalism and making this UPS Store so pleasant when we come in. read more

So, I'm not sure if this is normal, but I have been coming to this FedEx store 120 for about a few months now, and I have always been treated nice. I was never rushed, or treated like I didn't matter . Came in today just to get a print out of some of my clients documents, because once again my printer wanted to ask crazy on me. and one of the workers Name Jessica, looked at me when I walked in, didn't greet me, she hurried up and yelled over 2 customers that was before me, and ask me what I needed, like she really didn't want to deal with me, how rude! And the look she gave me really disgusted me, and I just told her I need some documents printed. Oh, the computer doesn't work! And it's 3$ to used it for 15 mins, and .15 to print it out, and I will not be able to get the print out now, I will have to wait 20 mins! I meant the attitude she gave me was unbelievable, so I stepped to the side to let other customers come in, and she greeted them with a warm smile, and told them that I will be with you in a moment. I'm like wow, really?? Where was my nice greeting??? Jessica darling, I'm so sorry if you had a bad day, or you have a problem with people like "me" and this is the job you chose, so please get it together. I will never come back to this UPS Store again, I found a much nicer one, with nicer people that knows how to talk to their customers with respect. After I ask her what was her name, she tried to hurry up and change her tone, SMH! Guys, if there's any typos I'm sorry, but typing when mad is a dangerous combination read more

Only had 1 guy working and it took about 20 min to get to me. Very unfortunate and the cost were way to expensive. $33 for a small package for 5 days, absolutely ridiculous. Look elsewhere to ship your items. read more

So I had just left the UPS store on Foothills after a terrible interaction with an employee named Barbara and came here to the UPS store on Pleasant Grove by Chick-Fil-A. (See my review for THAT store). What a difference! Melvin was professional and courteous. I showed him the same document and was given a chance to explain what it was and he had no questions at all. I asked him what he thought the problem was at the other store and he said she must not have looked at the document closely enough to see it was a stand-alone document, not just one piece of a larger document. This is exactly what I tried explaining to the previous store. I am so happy that there are people like Melvin at UPS to make these type of transactions as painless as possible. Thanks again Melvin! read more

Managers great, too bad the owners want to charge $3.15 to print return label. Avoid this place at all costs go to Rocklin.

Jessica is always on top of it! I use this store 2-3 times a week for my small business and she's phenomenal. She's always friendly and probably one of the most effective and efficient workers around! UPS is lucky to have her! read more

It doesn't hurt to be nice. The guy working there could have been a lot more nicer. His tone could have been a little more kinder. Little Things does make a huge difference. I was a little disappointed today, I went there since the store opens early compared to USPS. I ended regretting my decision. read more

Everyone who works here is friendly and helpful. Love that they have an option for us to receive texts and/or emails when we receive packages. Haven't had any issues since we started getting our mail here. Would definitely recommend this UPS store to others. read more

Horrible customer service. Very unhelpful and unfriendly lady at the front counter. If I wanted service like that, I'd go to the DMV. Go to the UPS Store on Sunset in Rocklin. Those folks are the best around. Visited here at 12pm on 10/6. read more

Love this UPS store location. It's never very busy and the employees are always friendly. I come here often to ship stuff or just get stamps. read more

Wonderful and helpful service! Stop by this UPS store for the best customer service....and assistance.

Jessica is pathological, someone needs to fire her, seriously. ..I walked in and immediately she gave me attitude for no particular reason. Every question I had about emailing a label to UPS on the main computer (I'll get to that) she met with snide remarks or condescending tone. I finally snarled back to try to bring her to her senses, it worked (or so I thought) because she didn't charge me. However, shortly after I left, my phone went haywire, couldn't login to my email. When I got home I was notified someone had hacked my email, & set up a dummy iTunes acct, charged $3.98 for music. I immediately shut everything down, cancelled my Visa (a tough thing at Christmas!). It could be coincidental timing but Jessica had mouthed off about me accessing my email on the "main computer," & not less than 10 minutes later my phone's hacked. I'll recant if it wasn't her, but her nutty, anti-consumer behavior is enough of a "crime" to fire her a**, asap! read more

This is a great UPS store, clean and well-organized. There was only one guy working but I didn't have to wait too long. He greeted me right when I came in, and was very courteous and efficient helping me and the other customer in front of me quickly. This is definitely one of the better UPS locations. read more

Monroe is awesome ! Very professional and efficient! She had a huge rush of customers and got us all out in a matter of minutes very impressed. i read more

I will never go into this store again. The way I was treated, the quality of service, the absolute lack of customer service were difficult to believe. I think the lady that works their needs some serious customer service training. read more

I regularly visit this UPS store as it is conveniently located and meets my mailing and shipping needs. However, every time I visit this store, there is always only one associate named Jessica who never acknowledges me when I come in. I mean, C'mon, is it really that difficult to say, "Hi, I will be right with you." I don't want to have to change to another UPS store. But, Jessica seriously needs training and coaching in customer service skills. She is very rude and unprofessional. read more

I've only been here once and it was drop off a package that way ready to be shipped out. It was a hot day and the store wasn't busy so I found parking out front. I didn't know how long it would take so I took my baby in her car seat out of the car to drop off the package. Jennifer (I think that's her name) ran out of the store to grab my package. She handed me a business card and told me that next time to call her and she will run out to the parking lot and find me to get my package. So sweet and amazing customer service. Who else would do that for you?! read more

This UPS store location is not only lacking staffing but also in good customer service. The store manager, Jessica is very rude and unprofessional. Everytime I come in to pick up my mail or package, she always has an attitude. The other day I came in and waited almost 15 minutes while she deliberately ignored me and continued helping another customer, she never acknowledged me, then she had the nerve to seem annoyed that I was there to pick up a package. I do not understand why she even works here with that kind of unprofessional behavior and total disregard for certain customers. I hate to think her behavior towards me is directed at who I am but, it certainly seems that way. She seriously needs training in people skills and how to be a human being. This UPS desperately needs more staff members other than just Jessica working there. I don't see this UPS location lasting for too long if Jessica continues running the place with her poor customer service! **Please hire more mature, good employees that know how to treat all customers with respect and acknowledgement and not just the customers that they personally like** read more

I went to this store purely for convenience--but I will be back with all of my needs. The young man working there was outstanding. He was the perfect blend of professionalism, knowledge and engaging the customer. I needed some papers notarized and I felt very good about his care and integrity with all of the details. He talked about his own commitment to the business and is obviously a hard-working young man. I will be back! read more

Just left the store. Was incredibly neat, clean and organized. Jessica who I believe is the manager was helpful, friendly, professional and knowledgeable. This is the only UPS I plan on using in the future! Thanks Jessica. read more

I called this store because I needed a notary. I spoke with Jessica and she spoke with confidence and answered all my questions. When i arrived at the store the next day she was just perfect. She's knowledgeable, efficient and took care of everything I needed. Her manner is friendly and professional. She's the manager of the store and I can see why. I will choose this UPS store for all my future needs. Best customer service. read more