Came in here to get something notarized late in the day and it was so quick and easy! The workers were all nice, despite it being a couple hours until closing and the man who notorized our document was very efficient. Definitely recommend coming to this location as they have flexible hours for working people! read more

The UPS Store - Shipping Centers Near Me - Rowland Heights, California

Service is always great everyone is super helpful and efficient. They even let me borrow their tape once, which is one of the reasons I keep coming back! I always print my labels here, and they get it done quickly every time. For the level of service and speed, it's definitely worth it super convenient and fairly priced. read more

Zero star, rude store owner. Worst UPS store, stay away!. I went to return Amazon oder in product package, the store owner Setiadi refused to accepte it and asked me to put it into another new box to satisfy as "Customer Packed". I told him I returned the same thing one week ago in Chino Hills store. He was very rude with very bad attitude and asked me to go to other stores. I went to UPS store in Diamond Bar and returned my package with no problem. I don't know why this store owner give customer hard time instead of customer service. read more

Extremely busy location with about 3 to 4 staff members, counter service is fast but not very friendly at all. Parking is easy to find, although you may have to walk a little bit in the parking lot. You get what you get and you don't throw a fit. read more

This store should immediately seek for some interpersonal communications skill training sessions. The staff don't care how the come across, and are very rude. One worker was visibly inebriated, and my question is where was the manager to send that worker home? I'll attend a different UPS store from now on. read more

The rudest people work here. Seth and Josh don't want to help you. They rather argue with you so that you come out angry, upset and would rather drive further away to get better customer service. They need some customer service interpersonal communication skill training. They do not know or care how they come across. Just rude and disrespectful. Don't go here. read more

I've had a mailbox here for about 5 years, always quick and friendly service. Hard working staff, always a smile on their face, and /fast/. Consistently excellent customer service, even when following challenging customers. The difference in experience between a mailbox here vs a usps postoffice box or mail delivery at our apartment complex is night and day. Only a couple small issues in like 5 years, it is so much easier to get mail here. read more

Been here couple of times to ship or fax. Always professional and quick. Prices are competitive.

I want to let everyone know that the service of this UPS store is very bad. The manager Seth Kawibawa discriminates against customers and has a bad attitude. We normally use the cart provided by the store to deliver the package to the store. During the process, the cart was damaged because it was old. The store manager insulted us for destroying their tools and asked us to pay $100. He also threatened us that if we did not pay, they would detain the 15 packages we put there. When we communicated with them, the store manager was still arrogant and said that I just rejected your package because you must pay. He also called the contact number on the delivery bill and asked us to pay or else he would detain our package! Is this a normal operation of UPS? We just used the cart once. Shouldn't you UPS maintain this tool that is used by others every day? Why use this to threaten customers? You don't maintain your tools well and ask customers to pay for them when they are damaged? Here I remind everyone not to send UPS packages to this store. The store manager Seth Kawibawa, a white-haired old man, has a very bad attitude! read more

The UPS Store - Shipping Centers Near Me - Rowland Heights, California

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Super helpful - they are always super friendly and always willing to help Shout out to William - who always is friendly and professional He helped me figure out an Amazon return and got me set up. I showed up with some packages that needed a box and asked what I should do - William told me everything I needed, including printing labels and buying an envelope, got me set up and it was really inexpensive. Thanks to you and your whole team! read more

This UPS Store stole my package. I wanted them to ship an item out and the item had never shipped. When I go back to ask about it, they brush me off like I'm crazy or something. No one in here has respect for their customers. The staff there is all young and you can't even understand them. Don't go here read more

This is my go-to UPS store when I need to drop off packages. I've also gotten documents printed here. Service is quick and efficient! Parking kinda sucks because it shares the lot with a bunch of other businesses and a 168 market. read more

Love this UPS store - they are small But quick and efficient. I always go here for my Amazon returns, shipping, and notary services. Great service! Very professional and friendly. Always clean and organized! read more

Very bad service, do not accept more than 5 drop off boxes because no one come to pick them up, very rude , so i went to hacienda heights store, which serviced as normal n no questions asked. I would rate no star i it allows, never come back this store again read more

felt very uncomfortable because of one of very rude staff. I asked him a question as I drop off amazon return and He literally banged the items on the register and sighed. other ppl gave a weird look too since he was being obviously rude. Ok I get u r tired due to this hectic end of year and pandemic situation but I also got off work and was feeling tired as much as he were. i wast being rude at all but he was :/ lack of professionalism. read more

The gentleman who helped us was so nice and courteous. He was efficient and friendly. I'm glad he is there and hope he helps everyone in the same way. God bless him and his great service. read more

Quick and easy to work with! I walked in and the manager was busy with a customer and the other person asked if he could help me. I said yes and he finished packing a package from me that he sent out for me. I was there less than 3 minutes!! read more

Excellent Customer Service. Greeted and Very attentive to every customer that walked in is what I observed as I waited for my Fax results

Very poor customer service. The manager is beyond rude. So is the worker. She learns from example. read more

The UPS Store - Very bad service. - Shipping Centers Near Me - Rowland Heights, California

I have been frequenting this store because its down the street from me, but solely only to drop off Amazon returns. They share a large busy parking lot in a plaza with many other vendors. I've gone throughout random times of the day, and there's always people there, but so far no long ass lines, and service is always fairly quick in and out. So far no issues here! And employees always greet you, and seem friendly. read more

Not sure why this UPS gets so much slack. I have a mailbox here that I get my business mail sent to and it's been working out great. Staff are always friendly and helpful. And if you need to ship something out, you get a 5% discount for having a box with them. Also in a great location -- Starbucks, Stater Bros across the street, and lots of shops/restaurants nearby, which means I can swing by to get my mail as i'm running errands. No complaints here! read more

Friendly service and fast shipping. I think they do improve service. Highly recommend.

Retrain your employees! This is twice we've encountered very rude employees. Disrespectful and not welcoming at all. Will go to another location from now on. read more

I went in to ship two luggage's and 1 cardboard box. The guy first was nice. He considered the luggage a rectangular shape which costs a bit over $70. Then there comes Joshua lee. He told the guy it has to be charged irregular shape which increased $20 extra for each luggage. I checked UPS website and was mentioned only irregular shape items considered irregular. Then we called the store manager, he said anything that is not cardboard box is irregular which is not machine UPS website. Joshua told me if he charged me regular price, the luggage's would be returned. I said I will take the risk. Then he said he can't because the manager said it's irregular. I would not trust them any more! They make things up just to charge you extra! I won't be going there any more! Not very honest people! read more

THE WORST UPS STORE in the area! 1) when my husband and I drop off packages for our business (more than 3 boxes), the workers here along who we believe is the owner gives us the dirtiest look! Like as if we are not even allowed to drop off packages there at all! They have actually REFUSED some boxes from us saying that they want to make room for other customers. I'll be calling your corporate on this as I'm pretty sure that doesn't follow their franchise rule! This is the only UPS location who doesn't allow more than 3 boxes while other UPS stores are willing to help and does not limit how many boxes you drop off ??? 2) I tried to do an Amazon return here and they claim they couldn't take the package because it wasn't packed properly. LOL obviously they aren't aware what Amazon notes on their return instructions ??? We don't need to pack anything, idiots! It's your job to pack them in behalf of Amazon! Honestly, I think the owner just wanted us to buy his box and supplies! GO TO ANOTHER UPS STORE people! They certainly don't deserve your business one bit! read more

I ship out things for a living and this was one of the rudest interactions I've ever had with Joshua! He was condescending and intentionally slow. Should not be customer facing! read more

BLOT: Small home town service still exists. Super friendly and always willing to help. === This is a great resource for someone who needs a personal or business mailbox. or just needs to ship something. It's fill service, so you can bring in anything and they'll wrap it, tag it and ship it for you. Or, you can bring in your pre-printed UPS shipping forms and just dump your boxes and run. I have two mailboxes here for different business and have been a customer since they opened. They are located in the Albertson's parking lot, so there is plenty of parking. Although, if you have big packages you may not get to park right in front as there is a boba shop next door who's customers usually camp out for a spell. read more

Super quick and painless to ship something here! I came here to ship a document to my friend who needed it ASAP in China. I tried to buy a label last night on UPS's website but it kept on giving me error messages and stressing me out so I just gave up and decided to come here today. I walked in and told the employee that I needed this envelope to arrive in China as soon as they can get it there (which is about 2 business days). He said "We can do that, but it might be expensive". I checked prices on USPS, UPS and DHL and UPS was actually the cheapest and fastest way to ship a document to China with the fastest time. I gave him the address I needed to ship it to in China in both English and Chinese and he printed up a label for me. He also kept the piece of paper that I typed of the address in Chinese to paste onto the envelope for the Chinese post office to read for a more accurate address. I was so happy that it was so quick and painless because during Labor Day weekend, I was stressing out about how I should mail the document. There was also no line when I arrived! Another man came into the store a little after me but another UPS employee was able to help him on another register. read more

RUDE employee. Hispanic guy with a short shaved hair cut. How did this guy even get hired? I went to return some amazon orders. Amazon returns process clearly says, "Do not bag or pack, UPS store will take care of this for you." The employee handed me the tape gun and told me to bag up the order. When I asked about the amazon process, he said that this was not his job or he would not accept my package. UPS What is going on at this store?? He was also very condescending and disrespectful to other customers in the store while I was there. One customer was bringing in oversized boxes to ship, and the employee literally threw some paper at the customer with their policy on oversized boxes and told him to leave as he would not help him. The guy literally just stood there speechless and left the store. WHAT THE FU@!*$@*?? What should have been a QUICK AND EASY package drop off was an absolute terrible experience!!! read more

- Quick and efficient service - Knowledgeable staff - Courteous staff - Helpful staff 'nuff said...! Had to send an iPad 2 for Amazon.Com's trade-in program, came in with nothing but the iPad and the label. The staff did the packing and all, and didnt even charge extra (I just paid for the box). If that isnt GOOD service, what is? read more

DO NOT GO HERE FOR PRINTING SERVICES. I went there earlier this morning to print one document and I was told that for less than 8 pages I would be charged $1. THAT IS RIDICULOUS FOR ONLY 1 PAGE ESPECIALLY FOR BLACK & WHITE PRINT. I have printed at another UPS location before & was never charged that amount for 1 document. I called the one in Walnut just to make sure & even the worker I spoke to there said that he has never heard of that. I don't know what's up with this location but if you guys are tricking people into paying more than they should be, I wouldn't do business with you guys. That's not right. I didn't get the worker's name who tried to overcharge me but I wish I did so people could watch out for him. read more

very uneducated staff not helpful, knows nothing about printing, unfriendly, waste of money and time

I enjoy coming here whenever I need to ship/ return or mail something! Seth the manager is very nice to work and communicate with if you have any questions. The workers here are also friendly, quick and efficient. I don't think I've ever had an issue with this store other than the parking and crazy drivers in the lot. read more

I recommend any other ups store in the county. Unless you want to be treated like your 3 and dont understand how to read. They make you feel as stupid as they are . Good luck keeping this store afloat . Plus this is one of the diriest stores. Spider webs everywhere. Counters dirty. read more

Always polite, quick, and helpful! I love the fact that I don't need packing to mail things. I showed up with my return printout from Amazon and UPS took care of the rest. Fast and easy!!!! read more

Although the employees here are not super friendly, they work efficiently. Everytime I come here, I'm in and out quickly. I prefer this location rather than the diamond bar one. However, parking can be a pain since it's in a busy shopping plaza. There are 15 min spots outside the store. read more

I ordered the package from the website with access point that was listed to this location. The first time I went to pick it up, the worker didn't mention anything about this location being access point or what not. The following week, I had to pick up another package from the same website. This time the tall asian worker was helping me , but he raised his voice to almost yelling w/annoyance saying that I can't send package to this location because the website isn't listed in their system. Plus, if this happens next time he will charge $5. Ok, Understood that part. However, I am sure it's the website's fault for listing but of course I didn't know that. I apologized nicely that I wasn't aware of this whole access point location situation. He will not stop repeating to me about how I cant send the packages here. Okay sir, relax. I noticed that every time I go here to return things, the workers aren't the nicest. I don't even expect them to be cheerful or anything. At least be professional when dealing with people. I am sure this job is really chaotic with many returns and what not but if you don't like your job or have a problem then find other jobs that you enjoy. Don't have to yell at me or give me bad attitude just because I wasn't aware. read more

I'm usually not the type of person to leave behind reviews or send feedback, but I had such a terrible customer service experience that I felt a strong need to let management know. I visited the UPS Store at the 19745 E Colima Road Rowland Heights, CA 91748 location today (1/27/2021) at around 12:40 PM. There were two female employees and both lacked a professional demeanor. When I entered the store, there was only one customer. None of the employees even bothered to look up and acknowledge me. I kept waiting and was confused as to why I wasn't being acknowledged since there was only one customer. Finally, after 10 minutes of standing around, I asked who was going to be addressing me. Both employees completely ignored me and then one of them finally mumbled a few words incoherently. I continued to wait and finally was able to drop off my package. When I approached one of them, she didn't say a single word. I basically handled the entire situation on my own without her help. I even asked her if I could leave because I wasn't sure if she was done processing my package for shipment (which she apparently had by the time I asked). When I thanked her for her service, she didn't say a single word and basically glared at me. I honestly think both employees should be fired or retrained. They are utterly incompetent and definitely have attitude problems. If you check the reviews on Google for this location, you can actually see that rudeness is a recurring theme amongst your employees. Please let me know how you will be handling this situation. Thank you. read more

Shipped a package and contents inside were missing when the package arrived. I personally packed the contents and know the missing item was inside. They must have unsealed the box before transferring it to the UPS driver. read more

UPS su@k$. Why? I received 2 packages on my doorstep. Not for me, so I call a location and they tell me I have to drop it off at the UPS hub. (DTLA). F that. I call another UPS # and that person collects info from me and tells me that they are sorry and they will send a driver to pick up the packages to send back to the shipper, after a 20 minute phone conversation. Next day when packages are supposed to be picked up... Nope. Day 2...nope. WTF. UPS, you su@k. It wasn't a neighbors package, otherwise I would have taken it to them. read more