Helpful staff, some wait time, questions for getting keys for a client, new staff, visited twice…read morefor my request.

It's a wait sometimes but was able to be helped and like the fact they went extra step to clarifyread more

I always have a pleasant experience visiting my local post office. Staff here are always so kind…read moreand informative. Unsure about the bad reviews of this location, but I would say, to keep in mind that we are all hardworking people! I have always been treated with the upmost respect and professionalism if I'm picking up packages or shipping out! Like any other business, there are times where foot traffic is heavy and service may be slow. However, I find myself swiftly in and out of the building every time with prompt service! I appreciate the time and hard work these postal workers do.

This post office is consistently smooth running, helpful, respectful and workers go beyond my…read moreexpectations. "Piezon" (sorry for the spelling) was a great example of that today!

Pure chaos. The Postmaster here is like the Wizard of Oz- hiding behind the curtain of his office…read moreonly emerging to perpetuate hype about how great his numbers are, reprimanding the workers at the bottom to "do more" and "turn off all emotions at work" ( a direct quote to me as his former employee). People's orders are missing or misdelivered because staff is overworked, often delivering more than one route in a day and struggling to deliver properly after dark and there is no order to the distribution of mail and parcels here. I pray for the people still working.

Toni is a great asset to this company. She helped me and went above and beyond with texts. Calls…read moreand kept me updated the whole time. I truly appreciate people that go above and beyond. Thank you again Toni for everything and happy holiday's

I had great service by Gavin today. Very friendly and quick. Will come back to this location. Thank…read moreyou

We were there on a late Thursday morning after getting our taxes done and needed to get something…read morenotarized. That place is busy!! Of course you can ship via UPS, but you can also drop your Amazon returns, have them print things for you (which someone was doing while we were there), and probably so much more. Because the place was so busy, the one guy checked us in and when the second guy was available, he came over and did our notarization. Considering the number of people coming in. I think we were in and out in a timely manner. These guys stayed busy and professional all the way through.

Excellent customer service. Patient with my questions. To mail my second package so I will have to…read morecome back. But they help me prepare for my next visit and gave me ideas on the best cost and options for my package.

Notary & fax here all in one place. One stop shop…read more Very convenient & prompt fast service. To fax it's 1.50 a page. Notary was fifteen dollars. Worth it for us bc my wife needed this service just recently. This shop is walkable distance from our home but we chose to drive bc it was raining that day. Absolutely we would return over & over again! My wife even purchased forever stamps here before & they do digital fingerprinting as well! Love that they provide these services!!!

Talk about hidden gem, this post office has wonderful employee's, quant, efficient, and is great…read moreplace!!! I recently moved to Clarksburg, and have loved every minute of living here!!! Today was my first time going to this post office. As soon as I opened the door, I was greeted with a bright voice and smile, I needed a kind soul today, and this employee changed my morning!! Thank you for spreading your joy!!!

It was a Monday afternoon and I thought to myself this was the best time to get a LIVE SCAN…read moreFINGERPRINTING. I was thrilled to get it done. Got my form, my picture ID and went right in. The line was so long! The lady behind the counter said Mondays are their busy days. When it was my turn, the woman at the counter was multitasking and she said she's doing one right now with another. She asked me to patiently wait. She finally helped me and she was patient with me as well. It wasn't so bad. I was surprised the cost of Live Scan these days. Last time I had to do it was maybe in 2013. Today in 2026 it's significantly gone up. It's not UPS fault. The economy and the price to roll your prints and to send to the government are separate fees. It's best to go on their less crazy days. But the woman who did my live scan was extremely nice. She even thanked me and said my name. lol. The extra customer service demeanor made it worth while. I'll return. Forgot to take photos.

This review is about the "manager," Athena…read more Yesterday, I walked into the store and immediately noticed Athena having a very intense interaction with the customer ahead of me. I had no idea what had happened before I entered, so I can't speak on the details of that interaction, but the atmosphere in the store already felt uncomfortable and tense the moment I walked in. Shortly after, the customer left, and Athena called me over to her register for assistance. From the very beginning, I was met with hostility and an unnecessarily rude tone. I had a larger Amazon return and simply explained that I wasn't sure whether it could go through the kiosk or not. Instead of offering help or guidance like most employees in customer service would, Athena coldly responded, "Well, it depends on the label." As a customer who obviously doesn't know what that means without additional explanation, I looked confused. Rather than clarifying or helping me understand, she simply repeated herself in the exact same rude tone as if that somehow answered my question. At that point, it became obvious she had absolutely no interest in helping me. There was no effort to guide me through the process, explain the difference between labels, or simply provide basic customer service. Instead, she left me standing there confused. I understand that retail and shipping environments can be stressful, but there is still a level of professionalism and patience expected from someone working directly with customers, especially someone in a management role. I took my package over to the kiosk anyway, still unsure of what I was doing. Fortunately, Ethan was working that day. My husband and I have visited this location many times before, and we have mostly dealt with Ethan during those visits. Every single interaction we've had with him has been excellent. He is always professional, patient, polite, and genuinely willing to help. We've noticed multiple times that when the store becomes busy or chaotic, Ethan is usually the person keeping things together. He helps customers efficiently while also assisting coworkers whenever they need support. Even while helping his own customers, he manages to multitask and maintain a positive attitude. He creates a calm environment, communicates respectfully, and actually seems to care whether customers leave the store having had a positive experience. When Ethan came over to help me, he immediately informed me that the kiosk would not have accepted my Amazon return and that it needed to be processed directly by an employee instead. He handled the return quickly and professionally without making me feel like I was inconveniencing him. The "manager" could have told me this from the beginning if she had cared enough to spend even thirty seconds helping me rather than dismissing me immediately. While Ethan was helping me, I asked for the manager's name because I intended to report the behavior I experienced, Ethan let me know the manager's name is Athena. Mind you, I had no idea the woman who I dealt with in the beginning was the manager and I didn't see a name tag. After leaving, I called the store and confirmed I was speaking with the same employee from earlier, Athena, who identified herself as the manager. She continued the same rude and dismissive tone over the phone. When I asked who she reports to, she replied sarcastically, "My boss." I then asked for a name, and she said she was "not allowed" to provide it, which was inconsistent since another employee had already shared her name without issue. She eventually stated she reports to someone named Adam, but then added that he "wouldn't care" or "wouldn't respond" because complaints like this "aren't important," which was incredibly dismissive and unprofessional. Athena's behavior was rude, hostile, dismissive, and completely lacking the basic people skills required for customer service, especially for someone managing a store and representing the business. The number of reviews mentioning Athena's poor behavior is genuinely concerning, and it's disappointing that ownership appears comfortable allowing customers to repeatedly have negative experiences with someone in a leadership position. Poor management affects not only customers but also the employees who then have to deal with the frustration and tension left behind afterward. I genuinely feel bad for the staff working in that environment because negative leadership impacts morale, teamwork, and the overall customer experience. The difference in professionalism between Ethan and Athena is night and day. Ethan carries himself the way I would expect an actual manager to carry themselves.

So I come here at different times when I need to ship stuff. Most of the time it's when a certain…read morevendor uses them. I don't really come if I have to ship something on my own. They are located in a strip mall. There is a parking lot with some spaces dedicated to the business. I used one of those spots. The spots are really tight and I don't really like the spacing since there isn't much room to get out of your car or in case of scratches from the other vehicles. It was pretty empty when I arrived and no line. I was dropping off a prepaid package for a return of one of the vendors I use. It seemed the clerk took longer to print me up a receipt than the other clerk. While I was waiting another customer was dropping off a package to ship and they were done in a minute. Oh well as long as my shipment arrives on time it doesn't matter. Due to weather my shipment was delayed for quit some time. Yuck

Customers service was above and beyond, ask for Erika. She helped me print out my resume, even…read moreallowed me to see what they would look like before finalizing. It was such a great value, I had them print out multiple copies! A+