Helpful staff, some wait time, questions for getting keys for a client, new staff, visited twice…read morefor my request.

It's a wait sometimes but was able to be helped and like the fact they went extra step to clarifyread more

Great and quick service even during my visit there was a long line, they knocked it out like a…read moreprofessionals they were, friendly and welcoming staff, organized shelves and they offer reasonable price for any type of packages. I have an item send with care and it arrived on time with no issue. I will definitely coming back.

I came immediately after work. Whoever the man at the counter is extremely rude and disrespectful…read more I got here at 4:58 there were 2 other people in line. I politely asked if I could get in line and he was extremely rude. And to make it worse, after I left I watched him accept two more parcels and people after me. I have gone to this location for 20 years. And this young man should not be employed here. He's impatient and has no respect. As a state worker that's just unacceptable. The time he spent being rude to me he could have checked me out.

Pure chaos. The Postmaster here is like the Wizard of Oz- hiding behind the curtain of his office…read moreonly emerging to perpetuate hype about how great his numbers are, reprimanding the workers at the bottom to "do more" and "turn off all emotions at work" ( a direct quote to me as his former employee). People's orders are missing or misdelivered because staff is overworked, often delivering more than one route in a day and struggling to deliver properly after dark and there is no order to the distribution of mail and parcels here. I pray for the people still working.

Toni is a great asset to this company. She helped me and went above and beyond with texts. Calls…read moreand kept me updated the whole time. I truly appreciate people that go above and beyond. Thank you again Toni for everything and happy holiday's

Nav has great customer service skills. The staff is very eager to help and there's never a long…read morewait.

Kevin and Diego were great, quick service for getting my fingerprints done and very friendly!read more

I came in a few weeks ago for notary services and there was a bit of a line, so I waited patiently…read moreas both of the women were happily running back and froth handling the needs of all the customers. I reached my turn and (I want to say her name is Melanie but I'm blanking!) very apologetically let me know I was missing items and needed to come back in order to have my docs notarized. Truly not a problem. She was so sweet and I could tell she really didn't want to tell me she couldn't complete the service then. Not a problem, I gathered what I needed and returned an hour or so later. Just as gracious as the first time, she helped me through the whole process quickly and explained everything thoroughly. She's just an overall pleasant person! $15 to notarize and a truly pleasant customer service experience, can't beat that!

Their customer service is very inconsistent and they change their processes on the fly. Very…read moredisappointing the service since I've been there before with no issue. Now, their customer service is poor. Will not be going there again.

Talk about hidden gem, this post office has wonderful employee's, quant, efficient, and is great…read moreplace!!! I recently moved to Clarksburg, and have loved every minute of living here!!! Today was my first time going to this post office. As soon as I opened the door, I was greeted with a bright voice and smile, I needed a kind soul today, and this employee changed my morning!! Thank you for spreading your joy!!!

It was a Monday afternoon and I thought to myself this was the best time to get a LIVE SCAN…read moreFINGERPRINTING. I was thrilled to get it done. Got my form, my picture ID and went right in. The line was so long! The lady behind the counter said Mondays are their busy days. When it was my turn, the woman at the counter was multitasking and she said she's doing one right now with another. She asked me to patiently wait. She finally helped me and she was patient with me as well. It wasn't so bad. I was surprised the cost of Live Scan these days. Last time I had to do it was maybe in 2013. Today in 2026 it's significantly gone up. It's not UPS fault. The economy and the price to roll your prints and to send to the government are separate fees. It's best to go on their less crazy days. But the woman who did my live scan was extremely nice. She even thanked me and said my name. lol. The extra customer service demeanor made it worth while. I'll return. Forgot to take photos.

This review is about the "manager," Athena…read more Yesterday, I walked into the store and immediately noticed Athena having a very intense interaction with the customer ahead of me. I had no idea what had happened before I entered, so I can't speak on the details of that interaction, but the atmosphere in the store already felt uncomfortable and tense the moment I walked in. Shortly after, the customer left, and Athena called me over to her register for assistance. From the very beginning, I was met with hostility and an unnecessarily rude tone. I had a larger Amazon return and simply explained that I wasn't sure whether it could go through the kiosk or not. Instead of offering help or guidance like most employees in customer service would, Athena coldly responded, "Well, it depends on the label." As a customer who obviously doesn't know what that means without additional explanation, I looked confused. Rather than clarifying or helping me understand, she simply repeated herself in the exact same rude tone as if that somehow answered my question. At that point, it became obvious she had absolutely no interest in helping me. There was no effort to guide me through the process, explain the difference between labels, or simply provide basic customer service. Instead, she left me standing there confused. I understand that retail and shipping environments can be stressful, but there is still a level of professionalism and patience expected from someone working directly with customers, especially someone in a management role. I took my package over to the kiosk anyway, still unsure of what I was doing. Fortunately, Ethan was working that day. My husband and I have visited this location many times before, and we have mostly dealt with Ethan during those visits. Every single interaction we've had with him has been excellent. He is always professional, patient, polite, and genuinely willing to help. We've noticed multiple times that when the store becomes busy or chaotic, Ethan is usually the person keeping things together. He helps customers efficiently while also assisting coworkers whenever they need support. Even while helping his own customers, he manages to multitask and maintain a positive attitude. He creates a calm environment, communicates respectfully, and actually seems to care whether customers leave the store having had a positive experience. When Ethan came over to help me, he immediately informed me that the kiosk would not have accepted my Amazon return and that it needed to be processed directly by an employee instead. He handled the return quickly and professionally without making me feel like I was inconveniencing him. The "manager" could have told me this from the beginning if she had cared enough to spend even thirty seconds helping me rather than dismissing me immediately. While Ethan was helping me, I asked for the manager's name because I intended to report the behavior I experienced, Ethan let me know the manager's name is Athena. Mind you, I had no idea the woman who I dealt with in the beginning was the manager and I didn't see a name tag. After leaving, I called the store and confirmed I was speaking with the same employee from earlier, Athena, who identified herself as the manager. She continued the same rude and dismissive tone over the phone. When I asked who she reports to, she replied sarcastically, "My boss." I then asked for a name, and she said she was "not allowed" to provide it, which was inconsistent since another employee had already shared her name without issue. She eventually stated she reports to someone named Adam, but then added that he "wouldn't care" or "wouldn't respond" because complaints like this "aren't important," which was incredibly dismissive and unprofessional. Athena's behavior was rude, hostile, dismissive, and completely lacking the basic people skills required for customer service, especially for someone managing a store and representing the business. The number of reviews mentioning Athena's poor behavior is genuinely concerning, and it's disappointing that ownership appears comfortable allowing customers to repeatedly have negative experiences with someone in a leadership position. Poor management affects not only customers but also the employees who then have to deal with the frustration and tension left behind afterward. I genuinely feel bad for the staff working in that environment because negative leadership impacts morale, teamwork, and the overall customer experience. The difference in professionalism between Ethan and Athena is night and day. Ethan carries himself the way I would expect an actual manager to carry themselves.

So I come here at different times when I need to ship stuff. Most of the time it's when a certain…read morevendor uses them. I don't really come if I have to ship something on my own. They are located in a strip mall. There is a parking lot with some spaces dedicated to the business. I used one of those spots. The spots are really tight and I don't really like the spacing since there isn't much room to get out of your car or in case of scratches from the other vehicles. It was pretty empty when I arrived and no line. I was dropping off a prepaid package for a return of one of the vendors I use. It seemed the clerk took longer to print me up a receipt than the other clerk. While I was waiting another customer was dropping off a package to ship and they were done in a minute. Oh well as long as my shipment arrives on time it doesn't matter. Due to weather my shipment was delayed for quit some time. Yuck

Customers service was above and beyond, ask for Erika. She helped me print out my resume, even…read moreallowed me to see what they would look like before finalizing. It was such a great value, I had them print out multiple copies! A+