No professional greeting when they answer phones and do not ever get back to you. Was referred by a…read morefriend for printing services. Very disappointed.

Kevin and Diego were great, quick service for getting my fingerprints done and very friendly!read more

I'd like to give a huge shout-out to Bakari at the UPS Store near my hous. He is always incredibly…read moreattentive, quick, and efficient -- he gets you in and out the door in no time. His positive attitude and great personality make every visit easy and pleasant. He consistently goes above and beyond to help customers, and he absolutely deserves a raise for the outstanding service he provides. Bakari is truly an asset to the store!

I went to return an item and there were several people in line. All of the employees were very…read morefriendly and polite, but a gentleman named Bakari really stood out. You would think the he was getting paid by the job as fast as he was moving. He mowed through that line quickly. I usually have a bad experience at other locations but I will definitely be using this one from now on.

Once again Postal & Print Shoppe has helped the community…read more They are big supporters of youth and family activities here in Elk Grove. From Graduations, announcements and posters that are top quality and a great price. They have supported local schools by providing materials to help learning and good citizenship among students. Highly recommend.

Came in on a Saturday for a Live Scan and the two guys working the shop were super helpful! The…read moreprocess was quick, easy and I was in and out of the shop within 15-20 minutes!!

I came in a few weeks ago for notary services and there was a bit of a line, so I waited patiently…read moreas both of the women were happily running back and froth handling the needs of all the customers. I reached my turn and (I want to say her name is Melanie but I'm blanking!) very apologetically let me know I was missing items and needed to come back in order to have my docs notarized. Truly not a problem. She was so sweet and I could tell she really didn't want to tell me she couldn't complete the service then. Not a problem, I gathered what I needed and returned an hour or so later. Just as gracious as the first time, she helped me through the whole process quickly and explained everything thoroughly. She's just an overall pleasant person! $15 to notarize and a truly pleasant customer service experience, can't beat that!

Their customer service is very inconsistent and they change their processes on the fly. Very…read moredisappointing the service since I've been there before with no issue. Now, their customer service is poor. Will not be going there again.

I had this location print out menus for my restaurant, they were fast, super friendly and I…read moredefinitely saved a bunch of money going this route, I definitely got my money's worth! I printed my menu on Jan,21 2026! Kavish and Anthony, the two gentlemen that helped me and deserve honorable mention ! I highly recommended this location specifically!

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and…read moreNotary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair.

I come in several times a month needing one service or another and usually have a large number of…read morereturns that I need assistance with. I am ALWAYS met with a positive and helpful attitude, store employees are very professional and very pleasant. I am sure that they dread when they see me coming but you would never know it by how I am treated. I really appreciate all of the staff and especially the young man who works Monday- Friday day shift. So a great big thank you and great job!! You are all appreciated.

This review is about the "manager," Athena…read more Yesterday, I walked into the store and immediately noticed Athena having a very intense interaction with the customer ahead of me. I had no idea what had happened before I entered, so I can't speak on the details of that interaction, but the atmosphere in the store already felt uncomfortable and tense the moment I walked in. Shortly after, the customer left, and Athena called me over to her register for assistance. From the very beginning, I was met with hostility and an unnecessarily rude tone. I had a larger Amazon return and simply explained that I wasn't sure whether it could go through the kiosk or not. Instead of offering help or guidance like most employees in customer service would, Athena coldly responded, "Well, it depends on the label." As a customer who obviously doesn't know what that means without additional explanation, I looked confused. Rather than clarifying or helping me understand, she simply repeated herself in the exact same rude tone as if that somehow answered my question. At that point, it became obvious she had absolutely no interest in helping me. There was no effort to guide me through the process, explain the difference between labels, or simply provide basic customer service. Instead, she left me standing there confused. I understand that retail and shipping environments can be stressful, but there is still a level of professionalism and patience expected from someone working directly with customers, especially someone in a management role. I took my package over to the kiosk anyway, still unsure of what I was doing. Fortunately, Ethan was working that day. My husband and I have visited this location many times before, and we have mostly dealt with Ethan during those visits. Every single interaction we've had with him has been excellent. He is always professional, patient, polite, and genuinely willing to help. We've noticed multiple times that when the store becomes busy or chaotic, Ethan is usually the person keeping things together. He helps customers efficiently while also assisting coworkers whenever they need support. Even while helping his own customers, he manages to multitask and maintain a positive attitude. He creates a calm environment, communicates respectfully, and actually seems to care whether customers leave the store having had a positive experience. When Ethan came over to help me, he immediately informed me that the kiosk would not have accepted my Amazon return and that it needed to be processed directly by an employee instead. He handled the return quickly and professionally without making me feel like I was inconveniencing him. The "manager" could have told me this from the beginning if she had cared enough to spend even thirty seconds helping me rather than dismissing me immediately. While Ethan was helping me, I asked for the manager's name because I intended to report the behavior I experienced, Ethan let me know the manager's name is Athena. Mind you, I had no idea the woman who I dealt with in the beginning was the manager and I didn't see a name tag. After leaving, I called the store and confirmed I was speaking with the same employee from earlier, Athena, who identified herself as the manager. She continued the same rude and dismissive tone over the phone. When I asked who she reports to, she replied sarcastically, "My boss." I then asked for a name, and she said she was "not allowed" to provide it, which was inconsistent since another employee had already shared her name without issue. She eventually stated she reports to someone named Adam, but then added that he "wouldn't care" or "wouldn't respond" because complaints like this "aren't important," which was incredibly dismissive and unprofessional. Athena's behavior was rude, hostile, dismissive, and completely lacking the basic people skills required for customer service, especially for someone managing a store and representing the business. The number of reviews mentioning Athena's poor behavior is genuinely concerning, and it's disappointing that ownership appears comfortable allowing customers to repeatedly have negative experiences with someone in a leadership position. Poor management affects not only customers but also the employees who then have to deal with the frustration and tension left behind afterward. I genuinely feel bad for the staff working in that environment because negative leadership impacts morale, teamwork, and the overall customer experience. The difference in professionalism between Ethan and Athena is night and day. Ethan carries himself the way I would expect an actual manager to carry themselves.

This place is very hit or miss. I have had exceptional service at times and at others very abysmal…read more The employees are generally nice, but seem to be overworked. They do offer a good selection of packaging material if you are not well prepared. There is plenty of parking and this location is easy to get to from 99. The have PO Boxes that are a reasonable price if you are in the market.

Poor Service, Miscommunication, and Zero Accountability…read more My Situation: On October 2, 2025, I visited this UPS Store to ship a set of important documents to Mexico. I asked for overnight delivery, was quoted about $93, and understood it might take a couple of days due to international shipping. My goal was simple: get these documents to a hotel in Mexico as quickly as possible so the recipients, who were traveling, could receive them before checking out. Once I got home, I noticed the receipt showed an estimated delivery date of October 8, not overnight. I called the store immediately (as my screenshots show) and was told overnight service to Mexico doesn't exist, and that the printed date was correct. My recipients extended their hotel stay to wait for the package. * By October 7, tracking still showed delivery for the 8th. * By October 17, the package still hadn't arrived. Tracking then claimed the hotel room number was incorrect which made sense, because the recipients had already checked out after waiting longer than planned. * Later the tracking message changed to "address information required," even though I provided the hotel's business card directly to the store clerk when I shipped it. At this point, all I hoped for was the package being returned to me. On November 17, I called the store and spoke with the manager, Cindy, to request a refund since the package never arrived on the date printed on my receipt. Instead of helping, Cindy was agitated, condescending, and dismissive. She questioned me multiple times with, "What does address required mean to you?" and blamed me for the issue, saying I should have checked the address myself -- even though I handed them the hotel's business card and watched the clerk enter the information. I calmly tried to explain, but Cindy insisted her employees would "never" do that. When I asked her to stop yelling at me and told her I would leave a review and contact the BBB, she hung up on me. Not once was I offered a refund, a partial refund, or even basic respect. This situation was mishandled from start to finish miscommunication, zero accountability, and outright disrespect from management. I would never trust this location with important documents again. I often ship to Mexico but decided I'd go UPS this time. You might get lucky here but I definitely won't be taking that chance again.

So wonderful to have a business like this in our neighborhood!!! I have mailed packages, purchased…read moresupplies and also recently rented a U Haul for my son when he was moving!!! The staff is SO nice! They are welcoming and helpful and very friendly! They offer many services so check them out first!!

I've came to this store twice now to get passport photos taken. Both times the service was quick…read moreand easy. Both times the people helping me were also very friendly. It's great to have this as an option for mailing needs as well! Give them a shot instead of your normal ups/Fedex options!

I ship packages regularly for my business and the UPS Store is always easy to deal with. I…read moretypically prepay for my labels through PirateShip since it's cheaper, more convenient, and easier to track my expenses. Parking is easy to find in the shopping center they're in. Their employees are always friendly, helpful, and knowledgeable. They offer Amazon returns, and self service check in kiosk so you can quickly drop off your packages without waiting in line. They also sell shipping supplies, can package your items, accept USPS items, print copies, fax items, and offer notary services. They're always great to deal with and I can't recommend them any more.

I always received excellent customer service. I am treated like a valued customer. This has been…read moremy go to UPS store. There are many stores in the area, however you do get the type of service you received from this one. Melvin ,Elise, and Aneisa are amazing employees. I always smile when I see one or all of them. I know my service will be quick and handled with care.

couldn't be happier with the team at A simple way to move…read more From the planning communication throughout to the punctual, accurate and careful service provided on the day, the team was exceptional and worth every penny of their competitive pricing! Will recommend to anyone in the area.

We had a great experience moving my mother in-law from her home in the Bay Area to an assisted…read moreliving apartment in Rocklin. Brian did a good job coordinating the estimate and logistics, which included getting his crew and truck from south Sacramento to the Bay Area early enough to get packed, back to Rocklin, set up furniture in the apartment and drop off the equivalent of 12 large boxes at a storage facility, all by 7 pm. To do this, he recommended adding a 3rd person to the crew, which ended up being essential for success. On the day of the move, the crew left promptly at 7 am. They communicated on arrival at 9:15 when they departed, but traffic issues pushed the arrival to 10:15. They overcame this with the additional crew member, and were loaded up by 12:30 and on their way back to Rocklin. We found NO damage to any of the items. The entire move was well organized, with a crew that was polite, and personable. We heartily recommend this company.