Wow, the great customer service and courtesy from the staff keep me coming back to this specific…read moreUPS Store. The staff are well trained and some of the most polite in any business. Respectful of the customer by addressing me as "sir." Gavin and Diego made a very positive impression. I was greeted right away and Gavin managed my transaction expertly and offered me a receipt. Other businesses could learn about customer service from this UPS Store.

We were there on a late Thursday morning after getting our taxes done and needed to get something…read morenotarized. That place is busy!! Of course you can ship via UPS, but you can also drop your Amazon returns, have them print things for you (which someone was doing while we were there), and probably so much more. Because the place was so busy, the one guy checked us in and when the second guy was available, he came over and did our notarization. Considering the number of people coming in. I think we were in and out in a timely manner. These guys stayed busy and professional all the way through.

I've been going here for years and the service has always been excellent. The team staffed at this…read morelocation is always willing to help. I have never had a bad experience. I wanted to specifically praise Bakari for being consistently efficient and courteous over the years. It's rare to find someone with his level of professionalism

Great experience getting my fingerprints done for a work background check! The process was super…read morequick and easy. The gentleman who helped me was very friendly, professional, and explained everything from beginning to end. He also gave me the tracking number and showed me how to check the status online. The location has plenty of parking, and I was in and out in less than 10 minutes. Very convenient, efficient, and close to home. Highly recommend!

Came in on a Saturday for a Live Scan and the two guys working the shop were super helpful! The…read moreprocess was quick, easy and I was in and out of the shop within 15-20 minutes!!

Once again Postal & Print Shoppe has helped the community…read more They are big supporters of youth and family activities here in Elk Grove. From Graduations, announcements and posters that are top quality and a great price. They have supported local schools by providing materials to help learning and good citizenship among students. Highly recommend.

Always great service. Happy to have this business in the neighborhood. I never had a bad…read moreexperience. Always my go to for my mailing services.

The staff are friendly and helpful. I've used the mail and live scan services here for years. It…read morecan get busy at times. Convenient location, lots of parking available.

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and…read moreNotary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair.

I had an excellent experience at The UPS Store thanks to Johnny. He was professional, friendly, and…read moreincredibly helpful throughout the entire process. He took the time to answer all of my questions, explained my options clearly, and made sure everything was handled quickly and accurately. What really stood out was his positive attitude and willingness to go above and beyond to provide outstanding customer service. It's rare to find someone who is both knowledgeable and genuinely cares about helping customers. Johnny made what could have been a stressful task simple and hassle-free. If you're visiting this UPS Store, I highly recommend asking for Johnny. He is a great asset to the team and deserves recognition for his exceptional service!

This UPS Store location is solid. There are times when it gets very busy randomly…read more The thing to note is that if you're doing Amazon returns, you can use the self-serve kiosk to the left of the main desk area. You would just scan your QR code and follow the prompt to pick up a clear bag to put your item into. Then it prints out a sticker for you to seal off the clear bag. You can get confirmation sent to you via multiple ways. They are also a Happy Returns center, but you can't use that self-serve kiosk, and would have to complete it with a staff member. Staff are cordial as mentioned by another reviewer. Plenty of parking here.

It was a Monday afternoon and I thought to myself this was the best time to get a LIVE SCAN…read moreFINGERPRINTING. I was thrilled to get it done. Got my form, my picture ID and went right in. The line was so long! The lady behind the counter said Mondays are their busy days. When it was my turn, the woman at the counter was multitasking and she said she's doing one right now with another. She asked me to patiently wait. She finally helped me and she was patient with me as well. It wasn't so bad. I was surprised the cost of Live Scan these days. Last time I had to do it was maybe in 2013. Today in 2026 it's significantly gone up. It's not UPS fault. The economy and the price to roll your prints and to send to the government are separate fees. It's best to go on their less crazy days. But the woman who did my live scan was extremely nice. She even thanked me and said my name. lol. The extra customer service demeanor made it worth while. I'll return. Forgot to take photos.

My mom been using this ups regularly due to retirement pension requires her to annually submit and…read moreaffidavit plus she have other retirement stuff also something needs notary. However recently I found them not too efficient at times plus last time they forgot to have my mom sign in front of them and she have to resubmit the entire document.

Poor Service, Miscommunication, and Zero Accountability…read more My Situation: On October 2, 2025, I visited this UPS Store to ship a set of important documents to Mexico. I asked for overnight delivery, was quoted about $93, and understood it might take a couple of days due to international shipping. My goal was simple: get these documents to a hotel in Mexico as quickly as possible so the recipients, who were traveling, could receive them before checking out. Once I got home, I noticed the receipt showed an estimated delivery date of October 8, not overnight. I called the store immediately (as my screenshots show) and was told overnight service to Mexico doesn't exist, and that the printed date was correct. My recipients extended their hotel stay to wait for the package. * By October 7, tracking still showed delivery for the 8th. * By October 17, the package still hadn't arrived. Tracking then claimed the hotel room number was incorrect which made sense, because the recipients had already checked out after waiting longer than planned. * Later the tracking message changed to "address information required," even though I provided the hotel's business card directly to the store clerk when I shipped it. At this point, all I hoped for was the package being returned to me. On November 17, I called the store and spoke with the manager, Cindy, to request a refund since the package never arrived on the date printed on my receipt. Instead of helping, Cindy was agitated, condescending, and dismissive. She questioned me multiple times with, "What does address required mean to you?" and blamed me for the issue, saying I should have checked the address myself -- even though I handed them the hotel's business card and watched the clerk enter the information. I calmly tried to explain, but Cindy insisted her employees would "never" do that. When I asked her to stop yelling at me and told her I would leave a review and contact the BBB, she hung up on me. Not once was I offered a refund, a partial refund, or even basic respect. This situation was mishandled from start to finish miscommunication, zero accountability, and outright disrespect from management. I would never trust this location with important documents again. I often ship to Mexico but decided I'd go UPS this time. You might get lucky here but I definitely won't be taking that chance again.

Great 5 star reviews for this business! I'm happy to add mine to the mix. Initial visit was met…read morewith Eric and Clarence, both engaging, friendly and informative. Informative since I had to ship several boxes to a relative and the items were fragile and odd sized. The initial estimates were just ball parks since you really need the items to be measured and weighed. My recommendation is not to get the insurance unless you have evidence of the items value; e.g. receipts or valuations. I'm still in the process so I may revise my review. Second visit was met with Jimmy. Pleasant, professional and helpful as well. I'll try the "pro packing" service since I'll have fine china to ship as well. Pricing seems fair and the value for the services also seems fair. Thanks!

I've came to this store twice now to get passport photos taken. Both times the service was quick…read moreand easy. Both times the people helping me were also very friendly. It's great to have this as an option for mailing needs as well! Give them a shot instead of your normal ups/Fedex options!

Great customer service, shredding us secured/locked and a bonded company hauls it. $2 per lbs. Good…read moreparking, accessible to all, convenient location.

I ship packages regularly for my business and the UPS Store is always easy to deal with. I…read moretypically prepay for my labels through PirateShip since it's cheaper, more convenient, and easier to track my expenses. Parking is easy to find in the shopping center they're in. Their employees are always friendly, helpful, and knowledgeable. They offer Amazon returns, and self service check in kiosk so you can quickly drop off your packages without waiting in line. They also sell shipping supplies, can package your items, accept USPS items, print copies, fax items, and offer notary services. They're always great to deal with and I can't recommend them any more.

couldn't be happier with the team at A simple way to move…read more From the planning communication throughout to the punctual, accurate and careful service provided on the day, the team was exceptional and worth every penny of their competitive pricing! Will recommend to anyone in the area.

We had a great experience moving my mother in-law from her home in the Bay Area to an assisted…read moreliving apartment in Rocklin. Brian did a good job coordinating the estimate and logistics, which included getting his crew and truck from south Sacramento to the Bay Area early enough to get packed, back to Rocklin, set up furniture in the apartment and drop off the equivalent of 12 large boxes at a storage facility, all by 7 pm. To do this, he recommended adding a 3rd person to the crew, which ended up being essential for success. On the day of the move, the crew left promptly at 7 am. They communicated on arrival at 9:15 when they departed, but traffic issues pushed the arrival to 10:15. They overcame this with the additional crew member, and were loaded up by 12:30 and on their way back to Rocklin. We found NO damage to any of the items. The entire move was well organized, with a crew that was polite, and personable. We heartily recommend this company.