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    The UPS Store

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm
    Updated 1 week ago

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    3 years ago

    Helpful 1
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    Love this 1
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    5 years ago

    Went in today with a simple question and the guy behind the counter was so rude. I'll never go back there again.

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    (32 reviews)

    Outstanding location with a friendly and helpful staff. Highly recommend their services.read more

    Thank you for your response and for clarifying The UPS Store's internal policy on firearm-related…read moreitems. As a law-abiding gun owner, I value open dialogue and respect your right to set store policies. However, I feel compelled to address what appears to be a significant misrepresentation of federal law and an approach that may unnecessarily deter customers from shipping legal firearm parts at your location. To be clear, the item I attempted to ship was a non-serialized trigger, which, under ATF regulations (18 U.S.C. § 922 and 27 CFR § 478), is not classified as a firearm and does not require a Federal Firearms License (FFL) for shipping by private individuals. UPS's own terms allow shipping such parts when compliant with federal law, yet your store's blanket refusal--citing "ATF-related" concerns and a gun store label flagged by Wi-Fi--suggests a policy that goes beyond legal requirements. This was confusing, as the explanation during my visit implied a legal barrier where none exists for non-serialized components. More concerning is your mention of $250,000 fines and 10-year imprisonment for failing to disclose package contents. These penalties apply to shipping complete firearms or prohibited items, not non-regulated parts like a trigger. Implying otherwise risks misleading customers into believing they're breaking the law when they're not. If your store chooses not to ship any firearm-related items, that's your prerogative as a franchisee, but presenting this as a federal mandate or tying it to severe legal consequences feels like an attempt to intimidate rather than inform. Transparency about your store's specific policy--rather than invoking inapplicable ATF rules--would serve the community better. As a Texan and a responsible gun owner, I find this approach frustrating because it creates unnecessary obstacles to maintaining and repairing firearms, which are core to our rights. While your policy doesn't violate the Second Amendment directly, it does burden law-abiding gun owners by limiting access to routine shipping services for legal parts. This is especially striking in a state where firearm ownership is a way of life. For the benefit of others in our community, I'd appreciate clarity: Does your store categorically refuse all firearm-related items, even non-serialized parts that require no FFL? If so, please own that as a store choice, not a legal necessity. If not, what specific parts can be shipped, and how can customers avoid confusion? I'd also welcome recommendations for nearby UPS locations or other carriers that handle these shipments without issue. I'm open to updating my review to reflect a clearer understanding of your policy, provided we can address this openly. My goal is to ensure other gun owners know what to expect when choosing your store for shipping. Thank you for engaging, and I look forward to your response.

    The UPS Store

    The UPS Store

    (24 reviews)

    Very rude person when I returned an Amazon order. Snatched it out of the factory packaging I had…read moreit in and shoved the pieces in a plastic bag. Stuffed the packing back in the box and shoved it at me. All he said was "No Box! We don't recycle!" I won't be back.

    This is probably the worst customer service experience I have had in a really long time…read more I drove all the way to this location to get a document notarized. I called a UPS store (on Blanco) and asked if there was a notary on staff. They said yes, I said, "And you close at 7?" And the guy said, yes. I accidentally drove to the San Pedro location. When I got there, the metal closing gate was already engaged. The "manager" was helping another person. He said, "We're closed." I said, "I called you and you said you open until 7." He said rudely, "No one called me." He was literally helping another customer. He could easily help me. Helping me would be helping the company as well. I was in shock. His register is obviously still open, just help the additional customer (me). It is an extra 30 seconds to help another customer. 60 seconds tops. He repeated that he was closed. I thought he would realize how insensitive he was to a customer that is literally inside the store already. I looked at my watch. It said 6:30. That means I walked in at 6:29 or 6:30. Wow, just wow. He cared so little about the customer. The pregnant lady employee escorted me out. I was in absolute shock. This isn't even extra customer service. This is basic human decency and compassion. One thing is for sure, these employees 100% hate their customers and they 100% hate the store and 100% hate their job. I own a small business, this is not the level of care we give our customers. If I had found out one of my employees treated a customer this way, they would be fired on the spot. Given that these 2 employees have zero empathy, they are in training to be future sociopaths or psychopaths. Word to upper, upper management, beware of these ppl. As a person that knows a lot about humans, these ppl are going to destroy your company. I told my husband what happened when he got home, he said it was appalling. SMH

    The UPS Store - shipping_centers - Updated May 2026

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