I recently had a package from another carrier not show at my house so I thought I would have the subsequent reship securely sent to the UPS store by my house so I could pick up after work. I used the UPS app and went in to get my requested package when it arrived. The older gentleman working the counter had the WORST customer service. I informed him that I had a package delivered and gave him my name. He shoved a stack of shipping labels in front of me and told me to search for it. When I said I didn't see my name he told me that I was wrong, I didn't have it scheduled for delivery there but my package was a failed attempted delivery. .. Uh, no bro. I used the app to schedule it. He threw my package on the counter and then after he had me sign told me he could give my package to anyone, did I care to show him any ID? Why not check my ID before having me sign? He acted like I was burdening him the whole time. He barely even looked me in the face. A little courtesy goes a long way. read more

This is the place to go to get everything done as quickly as possible!!! Everyone is super helpful but Max is the absolute BEST! Thank you for always helping me and getting me in and out so quickly! read more

I was looking for options to ship larger items cross country. I called and talked to Christian and he was incredibly helpful. He was patient and answered all of my questions. He gave suggestions on how to save money. He asked questions to make sure he understood what I was hoping to accomplish. He had a very welcoming tone and made me feel like he was interested in helping me instead of me being an inconvenience. It was one of the best service interactions I've had over the phone in awhile, which was especially appreciated during this stressful time of figuring out shipping. Thank you, Christian! read more

UPS is super unprofessional. They just left my package at the wrong address five houses down in the Driveway. $3500 worth of products that was specifically Mark to be left at my door in a very private area I know they just left at five houses down in the middle of the driveway. Send your products with US Postal Service or Fed ex just avoid UPS these people cannot be trusted read more

Great service... They took the time to call me when I had a question about an item that I dropped off... Highly recommend

I can see I'm not the first to have this sort of experience. You would think the owner would get a clue. I've been coming here for 2 years without issue. I wouldn't say my experience has been anything special, but nothing terrible either. Before I got to the desk an employee was helping another young lady before me, and he insulted her faux furry jacket first by calling it a poodle jacket then a labradoodle jacket. So rude. You could tell she was insulted but we both tried to laugh it off. I brought in some Amazon returns, and I misunderstood that they needed to be boxed first. The way Amazon worded it said just bring the items in and UPS handles the rest. The first 2 items were taken care of but I needed a box for the 3rd item. A line was forming so the store was pretty full of people. He thought it was a good idea to first start measuring the item so he could sell me a box. I told him I don't want to buy a box, I have boxes at home. They had an empty used Amazon box sitting right there and I asked if I could use that. Then he raised his voice and sniggering at me said "why would I let you use that box when we are a business that sells boxes"?. Um, because it would be great customer service and would save me a trip home and back. He continued to be loud, shut me down and said "not going to happen". Fine I went home and came back. I talked to the owner who saw the whole thing happen. It turned out that the Amazon box had their receipts in it so he said he couldn't have given it to me. I explained that between his insulting the other girl and how he handled it with me, was not good customer service and that I didn't plan to ever spend money there again. He didn't care. No apology, no acknowledgement of what went down RIGHT IN FRONT OF HIM. Clearly, this owner has a store culture of pompous rude and inconsiderate A holes. There is a Staples just south of here and another UPS store just north off of Ave. Pico that provide the same service with much higher ratings. Don't bother with this place. read more

I rarely leave a bad review. The men that work here are so rude and bothered by customers. I actually hate going here but am often forced to out of a busy schedule and lack of choices. I literally have a dreadful feeling before I get here and I'm confirmed once I experience the employees here. If this was a small business there is no doubt it would be a better experience. Try a smile guys. Try some help guys. Try a welcome guys. Try professionalism guys. Try human kindness guys. read more

The absolute worst. If I could give zero stars I would. Ordered something to be printed online THREE DAYS AGO. They never called me so I went in. The guy had no clue what he was doing. He said it wasn't in their system. I pull up the order number and say I already paid for it. He says I might be at the wrong store. I show him the correct store on the email. He looks again and suddenly it's in the system. He starts to print it and says he doesn't know how to do it and asks me if I can email it to him. Are you kidding me? I uploaded it VIA UPS.com! No I can't email it to you. He finally gets it to print, but I had to tell him what kind of paper to use (he didn't ask, I made sure to specify). He said it doesn't show him in their system what I paid for... so what was the point of paying $11 for the expensive resume paper? Then once it's printed he holds it up and very obviously reads it and is holding it up for all to see. Completely wrong and a violation of privacy. RUDE. Never will use this place again. read more

The UPS Store - Shipping Centers Near Me - San Clemente, California

Uniquely bad. Owner/manager is consistently the only one working in the store, which results in very slow service. He oozes disdain for his customers, which results in all the horrible reviews. Bye bye! read more

The guy is friendly and welcoming, wants to get your package done and out. Gets a little impatient but he means well.

This is the ONLY ups store I will go to. I hate shipping things, it's always such a hassle. This place and max is literally the only place I'll ship things. Max is honestly the best employee I've ever encountered. He's always there, he's always SO friendly, and SUPER helpful!! I've never met anyone nicer. He is honestly the reason I will always come back to this location. I'm in and out in less than 5 minutes and max is just always in a good mood. If you hate shipping things and dealing with the post office employees, GO HERE. You'll change your mind for sure. Thanks max and ups on el Camino :) read more

This place is an absolute joke and a waste of your time. I went there today to attempt to ship packages using my UPS preferred shipper account number that has discount associated with it that I need for shipping and was told I cannot do that. Can someone please explain why on Earth I can't use my UPS account number to create labels at The UPS Store? I don't usually write reviews but I don't want anyone to feel the frustration and time waste that I'm feeling. And now all of my Christmas gift will be late since they refuse to help me with my shipping needs with the UPS account number at the UPS Store. Save yourself the headache and go somewhere else. read more

There is a reason why this UPS store has so many bad reviews. I went into fax a document and the owner said he was too busy and sent me to FedEx. From here on out I'm going to FedEx for all my shipping and faxing needs. read more

Friendly reliable shipping service. I sell on eBay and ship all my packages from here and they always arrive on time. It is a very convenient location. read more

So thankful for the staff at this UPS! Max is especially helpful and always friendly; even though I usually need help with what seems like a million return boxes! read more

I would recommend UPS San Clemente to all small and large businesses needing their services. Max is the glue to this entire little franchise, he is friendly, professional and gets the job done! As we all know, the UPS stores in our communities are Going beyond the call of duty the last two years and Max nails it! Don't forget to yelp your five stars not just your complaints, people! read more

Quick and easy. Better price than post office. Definitely will be back again. Only one person in line and it's holiday season. Much better than post office. read more

This is the place to go if you, like them, despise customer service. Here are my issues with this place: 1. It's overpriced. I've price checked them against USPS and USPS is always cheaper. 2. The long gray-haired man that many have complained about already is not friendly. I honestly have started to feel sorry for him because he is so mean! I try my best to be nice but feel demeaned and degraded whenever I go here. My husband and I called to see if the notary was in. We called at noon. He said he was there so we got in our car and drove there and when we arrived before 12:30, the gray-haired man said the notary was on his lunch break. And when we said, "But we just called, nobody told us he was going on his lunch break," and he literally responded, "Well he has to eat!..." We just left at that point. I avoid this place at all costs. The unfortunate part is that I live close by and use Amazon a lot. If I have to return anything, I don't like to go miles out of my way just to drop something off. But the fact that I consider it says a lot about how awful the customer service is. I really hope this place can make some changes because it's convenient for Amazon drop off. I also had a mailbox there a few years back and had really good experiences with the staff at that time. I looked forward to getting my mail! But now, we don't have a mailbox there and I wish I never had to go again. read more

Wow, you mean commenters... i swear... ive seen you people at the store before. I've been there. You're customers who try to get free shipments with your own billings and accounts. You know what?? You guys aren't even customers actually. I say that this place has offered great service, and everything a happy customer needs. read more

These guys are extremely rude and are not helpful at all. Don't go here unless you wish to be treated poorly. If you want great customer service, check out the UPS store on the other side of town, at Camino De Los Mares. They have separate owners who are super sweet and helpful. read more

They should always give a tracking number regardless I shouldn't have to ask , it's there job to make sure I have a tracking number

They are not open at 4:30, and they are supposed to be open till five. It's the second time I wasted my time coming here, when they just close whenever they feel like it. Do not go to the store, they are very unreliable, and if you do, I would call them first to see if they're actually open. You shouldn't have to though... read more

Had to drop off a package recently and luckily this store was conveniently located making it a quick stop for our UPS shipping needs. Service was quick and easy. Parking may be a challenge if you're in a rush since there is only side street curb parking available. Luckily that wasn't a problem for my Husband and I on a weekday afternoon. read more

I found them to be extremly courteous as with all their driver's. They helped me wrap my package, (which is not my area of expertise). They are friendly. They just go that extra mile. The parking is easy. There are alot of good places in the area to eat and shop. For me personally a great experience. It's also thought around the corner from me...does it get any better? I think not. read more

Max was an absolute lifesaver today! My scanner broke, and the first two places I stopped by to scan my papers couldn't for one reason or another. He went the extra mile with helping me out, and I appreciate it so much. I owe you one! Keep up the good work. read more

Wanted to say THANK YOU to the employee who helped me last night!! Wonderful customer service you don't find very often nowadays! I'll be back! read more

I went to this location to drop off some mail and to mail a gift to Oregon! John Salisbury was So Friendly Efficient and help me find the best deal to have my package ship in time for Christmas! Thank You John for the Awesome Service! Wishing you and your Family a Very Merry Christmas! read more

I really try not to write negative reviews and give people the benefit of the doubt, but the older man who works here honestly doesnt deserve to be employed. He told the man in front of me he needs to take his things and leave because his return was too complicated and the label wont print correctly. No apology. He ignored me for the next few minutes and then walked up, no greeting, when i said hello he stared at me. I said i have a return he motioned to set it down. Still no words. When i was leaving he ignored me asking his name 4 times before he finally said 'Glen'. read more

I had a great experience with Max yesterday at this location. I gave 4 stars because I came once before and had a difficult time getting what I needed. First Visit: I was expecting a package to my residence in San Clemente . its an apartment. I missed the driver. so I went to the store. the driver left a note saying it would be dropped off at the store. It was very important that I had that package that day. (it was a Diabetic Insulin Pump with a CGM (Continuous Glucose Monitoring System) 630G) I wanted it as soon as possible . when i walked into the store . the person who was there. and Asian fellow with grey hair. told me he didn't get the package yet and it could be 2-3 days before he gets it . I had literally just missed the guy so i knew he was still in the area! I was blown out of my mind. he said you can call customer service if you want. didn't give me the number. so i went home and looked it up and called them . a woman on the phone ended up getting the package back to that UPS store no help from the Asian guy. which i find weird being that you are in the shipping packaging business why cant you help me out. it wasn't like it was a new pair of shoes or something it was a medical device! when I came back after getting the information that the package had gotten back to the store , the guy was surprised to see me again. I was very happy to prove to him I get what i want! after that I had a bad taste in my mind about this location. i didn't feel this particular staff member went above and beyond. but since its the only one in the area im kinda stuck with it. I understand it might have been at a "busy" time. but still you couldnt have contacted the driver your self? so yesterday I had 3 packages to send out. one to Canada , one to Atlanta and one to Louisiana. I had written down the addresses . but I had never sent anything to canada . what i was sending was left over medical supplies from my old pump to folks who are still on it that havent upgraded yet. I came in the first time yesterday for boxes, thinking i could handle it myself. being that i had a tough time the first time I wanted to be there as least as possible. when i was picking up my boxes a gentleman by the name of max helped me out. after i got the boxes he asked me if i needed tape , or packing bubbles. and honestly I was just testing the size of the box. he said if you need a smaller one come back and ill help you out. of course I needed a smaller one. so i came back . but this time i brought everything with me. so i wouldnt have to go back and forth from home . max easily exchanged the boxes. and we started the shipping process. I needed packing bubbles for the boxes but i didn't need a huge bag. so again max used the bubbles he had in the back. we werent sure if the medical stuff would get through canada's customs . so max called there customs directly . WHICH I THINK IS BEYOND COOL! mind you while taking care of other customers that walked in. he was on hold for like 15 -20 minutes. of course he asked me before if i had time to wait. which i did . he talked to them for a minute or 2 but then handed me the phone so i could give them the right information. which intern the guy on the phone said it would be good to go! again having the piece of mind knowing the package should be good to make it. and how max went the extra mile to call and double check. it really made me feel like i was the only one shipping something yesterday. mind you there were 2 other people shipping packages at this same time. but the way max juggled it was perfect nobody got less service then one another. and it all seemed to be "easy" for max. also my blood sugar was dropping during this time. what went from I had time to . I need to go. max didnt get flustered just kept on his pace and knew what he had to do. after we shipped everything out. he gave me my receipt with the tracking numbers on it. but he didnt let me leave quite yet. he made sure a wrote down which package for which tracking number. again i appreciated the special touch. it seemed like max does well when he might be a little stressed or has alot going on. he really shined helping me ship out my 3 packages yesterday. much better then my first visit! read more

Was in and out in 5 minutes. Max was professional and friendly and notarized my document quickly

Thought my previous experience's that I was treated in a rude like manner .. Gave this place the benefit of the doubt my being new to the area .. This latest visit was the last straw .. Seemingly whom they want to use good people skills or customer service they will extend to their choice .. Angry senior man behind the counter pointed his finger with an extended arm in anger right at me and loudly said to me .. Next ! Meaning me .. Should have walked out right then .. He passed me on rather to the fellow that is usually there whom I found not angry yet not over the top with "hello may I help you either" .. Ok by me .. However he has the tendency though to be rude as it would'nt take much for this guy to get in in high gear without much prompting .. Always their is like a couple of guys whom are like with ( lots of time on their hands ) just to watch judge profile people or people watch that come and go to this place same holds true of the hardware store next store .. Simply wanted a confirmation of receipt to the IRS from a fax I requested gave him the $2 fee he explained the confirm will take a few mins ( this is important IRS need the receipt ! ) the money is of course not an issue .. Stood there quietly for several mins he gave me the register receipt my thought was only to get the hell outta this joint and never come back ! So I don't know for certain ? That I did get a confirmation receipt from them ( IRS fax ) .. Went to the bank for other business had it refaxed with their confirmation the IRS received it .. Never will I go back there or the hardware store next door avoid both especially if you are new to the area .. Small town "hick" attitudes .. GFY ! read more

Seriously, charging me $26 to send a package to Washington state, but what's worse is charging me almost $20 for a box and some paper stuffing! I should have had the employee unpack my box and gone elsewhere!! Needless to say, I will not be going back to this store again and advise others to stay away!! read more

Rude service. Avoid this location if possible. Older man with grey hair was very unkind and condescending

Our daughter asked us to take some returns to a ups store for her. The store was not busy. The man that worked there complained and griped at me the entire time I was there. He made me put each of the boxes on the scale and turn the barcode so all he had to do was scan the code on the label. Then the worst thing I've ever seen an employee do was after he scanned each box, he swung his arm backwards and knocked the box on the floor when he hit it with the back of his hand. After he was done scanning all of the boxes and they were in a mess all over the floor where he had knocked them, he told us to stack them in a location across the office. My husband and I are in our mid seventies but thankfully we were able to bend and lift until all the boxes were stacked. I've been told that ups makes no money for taking returns but I see no excuse for one human being to treat another so badly. read more

How can a company so big not be on the same page about things. The store, on the telephone, the internet and no one can help me.

Walked into UPS today with lots of different stuff and Max was soooo polite and helpful, he knows his job and does it Very well! Thank you!

This has to be the best UPS store I have EVER been too. Moving to a new place is hard and to have someone like Max who is very helpful and always kind is definitely a plus. Even when they are busy he will still great you and never skip a beat with his current customer. It is always a good think when a company has someone that is very good at public relations at the fore front. read more

The low reviews for this store are not low enough in my opinion. The manager handed me a box with a broken porcelain sink, which was obviously in pieces. Ensured I signed for it before he handed it to me though so I would not notice. I asked why UPS didn't make a serious effort to delivery to our door. When I carried the broken pieces just a few feet, I had my answer. I recommend you stay far away from here. read more

Amazing service!!! Max is great!! I had to ship my things back to nj and he made it so simple!!! I will be using this ups again!!! Thank you!! read more

Like many other reviewers have said, the older gentleman with the longish grey hair is beyond rude. He is actually incredibly angry and I felt a bit scared and traumatized after I left. He was nearly yelling at me and after not answering my questions, just basically dismissed me and said, "I'm going to help the next customer." I was so shocked because I've never experienced anything like this before. Especially right now with COVID, you really try to give everyone the benefit of the doubt and show extra grace. But after seeing the other reviews today I realized it wasn't just me. It was the worst customer service experience of my life and I normally have a pretty thick skin. I think customer service is not his calling in life. The young man who opens the store is really nice and helpful, but he opens so late very often with his coffee in his hand, so you can never tell when it will actually be open at 9. From now on I will drive the extra 5 minutes to the Pico store even though this one is so much closer to my house. read more