How can a company so big not be on the same page about things. The store, on the telephone, the internet and no one can help me.

Walked into UPS today with lots of different stuff and Max was soooo polite and helpful, he knows his job and does it Very well! Thank you!

This has to be the best UPS store I have EVER been too. Moving to a new place is hard and to have someone like Max who is very helpful and always kind is definitely a plus. Even when they are busy he will still great you and never skip a beat with his current customer. It is always a good think when a company has someone that is very good at public relations at the fore front. read more

Amazing service!!! Max is great!! I had to ship my things back to nj and he made it so simple!!! I will be using this ups again!!! Thank you!! read more

The low reviews for this store are not low enough in my opinion. The manager handed me a box with a broken porcelain sink, which was obviously in pieces. Ensured I signed for it before he handed it to me though so I would not notice. I asked why UPS didn't make a serious effort to delivery to our door. When I carried the broken pieces just a few feet, I had my answer. I recommend you stay far away from here. read more

Like many other reviewers have said, the older gentleman with the longish grey hair is beyond rude. He is actually incredibly angry and I felt a bit scared and traumatized after I left. He was nearly yelling at me and after not answering my questions, just basically dismissed me and said, "I'm going to help the next customer." I was so shocked because I've never experienced anything like this before. Especially right now with COVID, you really try to give everyone the benefit of the doubt and show extra grace. But after seeing the other reviews today I realized it wasn't just me. It was the worst customer service experience of my life and I normally have a pretty thick skin. I think customer service is not his calling in life. The young man who opens the store is really nice and helpful, but he opens so late very often with his coffee in his hand, so you can never tell when it will actually be open at 9. From now on I will drive the extra 5 minutes to the Pico store even though this one is so much closer to my house. read more

I called to asked if this UPS store has a notary, the guy who answered the phone was very cryptic and rude, he said they have one there and I told him I would be over within a half hour. When I arrived I was second in line standing on the 6 foot apart floor sticker. The unhappy older man working there asked me to pick up a large piece of litter (that many have stepped on) from the floor. Isn't that his job? And during Covid, strange. I picked it up with barely touching it and asked where he wanted me to put it. He said obviously in the trash...so beyond rude, not a thank you from him. When I got to first in line I asked for the notary and he said he had left, I reminded him that I had just called and he replied that he does not know the notary's schedule. He didn't care, worst customer service EVER, he needs a desk job with NO contact with the public. Not going there again. read more

I went in to overnight a package to my daughter. The gentleman who "helped" me, was so extremely rude and barked at me for asking if they had cold boxes for mailing. I was so shocked that I numbly asked about a box for my item. He rudely answered and proceeded to get a box that needed to be cut down instead of an appropriately sized box. He never asked if I wanted it and proceeded to package my things. When I told him I just wanted to pay for the box he charged over 12$ for what he had done. Not a month ago, I mailed the exact same package from a ups store, in Utah and paid 15$ for the box, packaging, and shipping. The shipping was 12$ of it. I will NEVER be at that store again. He was a Caucasian man with straggly longer hair. I have never been so rudely treated for absolutely no reason. read more

DEPLORABLE! I couldn't be more pissed off. I spent loads of time making two paintings for my cousins. I paid $125 to have them wrapped and shipped to the east coast. Well, it's been 3 months and they don't have them. Probably in the corner of a truck somewhere with holes in them. read more

I went in today to return some packages and was very pleased with the customer service. The employee, Max, was incredibly helpful. To start, my packages weren't even taped together and my shipping labels weren't cut out or on the boxes yet. Without even being asked, Max said he would take care of it, and he handled all of that for me very quickly, while multitasking and taking care of other customers at the same time. He and his coworker did this while being courteous and professional and making sure my needs, and the other customer's needs, were fully taken care of. To sum everything up, I would absolutely recommend coming to this store to get your shipping needs handled. read more

Worst customer service I've ever experienced with UPS. Gone in several times and they will not lift a finger to help. Never are greeted, everything is a hassle for them. They are horrible. read more

Again my mail....an actual package given to someone else! Still waiting for it to be returned. I have other clients mail in my box! Its ongoing. Need to make a change. read more

This is not my first experience shipping from a domestic UPS store location to a foreign client. Due to the costs associated with such an endeavor, I often require the remote client to cover the shipping costs of time-sensitive documentation. This creates a situation wherein we are using a Third Party Billing Number to pay for the package shipment. UPS, with whom we have a long-standing corporate account and a great appreciation, has a very simple and straight-forward policy: UPS accepts shipments for collect and third-party billing as long as the receiver or third party has a valid UPS account number and has agreed to accept the charges. That's it. Unless you come to 555 N El Camino Real in San Clemente, CA, because they will turn your shipment away and not think twice. We ended up driving to the Aliso Viejo location and shipped it with no problem. read more

DO NOT try to ship something from here. I went into this place for the 2nd (and last) time and they are not only not helpful, they Refuse to ship a UPS shipment using a 3rd party billing number. (Because they don't make money off of it.) They told me I have to drive all the way to Aliso Viejo, or pay him up front and charge the 3rd party myself. It happens that the 3rd party is my client who only wants to use their shipper number. THIS UPS STore should not call itself a UPS store. Next time, I'll go to KINKOS and ship Fed Ex!!!! read more

I wish I could give the UPS El Camino Real location "0 stars". If you are an Amazon seller shipping off your inventory to an FBA warehouse, DO NOT GO HERE. THE EMPLOYEE LIED ABOUT MY SHIPPING COSTS- TRIED TO CHARGE ME OVER $100 FOR A SMALL SHIPMENT. Let me start off by saying I am an Amazon seller whom regularly uses UPS to ship my items, but this was my first time shipping from the El Camino Real UPS location. I was mailing a small shipment to Amazon (around 20 pairs of shoes) and the employee whom worked there (a man with long, shoulder length gray hair) was awful. He did not help with finding boxes, measuring, or weighing- just pointed to the folded boxes in the corner and told me "go find a box that fits and put it together yourself". The UPS store was completely empty and I was the only customer in there. I told him I was shipping to the Amazon warehouse, and he said, "You might as well not even sell these on Amazon because with the cost of shipping it won't even be worth it." Without weighing my shipment, measuring a box, or even knowing what items I shipping or where I was sending them to, he told me that my shipping costs were going to cost me "WELL OVER $100!" Long story short, I left this location, and instead took my inventory to another UPS Store in San Clemente- at the Ocean View Plaza shopping center on Camino De Los Mares. The employees at the Camino De Los Mares location helped me pick out boxes, package my order, weigh my items, and print out my shipping labels. Oh, and it actually cost what it should have to ship my items- $20. Not "WELL OVER $100". read more

Owner has the worst attitude to date. Was charged 3.50 to tape a package.

I love this place! I believe the guys name is jeff? I could be wrong, but anyway when I lived in San Clemente i would come here almost 3 times a week and he was always so kind, helpful and full of stories. He always did his best to please all costumers! I used to love going in there, its nice to know you can build a friendship in the random places in life, rather than just walking in and out never even knowing the person you see all the time. recommend! read more

So I've had a PO Box here for a few months now. I haven't had to ship too many things yet but the interactions I've had have been fine. I don't typically get a friendly greeting when I show up but I also don't expect one so no worries there. It's quick to get in and out of of so it meets my needs. read more

Worst customer service! Over priced! And the owner will try to get money out you any way he can- he's a big jerk!

Very bad customer service. The Asian guy is rude and just sat there. He does not help at all. I will never come back to this UPS store. If you need help with mailing out your package don't expect him to help. He needs an attitude check and learn some customer service. If you hate your job that much you need to change jobs. read more

I came to drop off a package for the first time, and was completey ignored by the two men working there. They appeared to be too busy to even greet me. I finally asked them where I could leave the package and one of them pointed in theat direction. That's it! I work in town here and often refer people to various business, but I would not recommend the Ups Store at this location. read more

I just dropped off two returns for Amazon and I feel like I just got in trouble. I have never had any store have me wait to set the boxes on the scale and scan them when they are labeled and ready to go. I set them on the open counter and was told that I was not helpful and that was not where they belong. I appreciate the fact that he was actually most likely the first person who has ever done it properly. But I did not need to be scolded read more

Don't use this store! I stopped in last Saturday morning to send an insured package to New York. The old guy working there took my information, packaged my item, and charged me. He then sat my package aside without printing the shipping label or giving me a tracking number. He said he would finish it soon and I could track the package with my receipt, which wasn't true I had to email UPS to get a tracking number. I then saw that the expensive package wasn't sent out until 9PM Monday night. This morning the tracking shows that the address was wrong and couldn't be delivered. After calling UPS and straightening out the address, the package should be delivered Monday. Nine days to get from California to New York is unacceptable. This store was completely unprofessional and should be avoided at all cost. read more

The customer service here, mainly by whom I'm assuming is the owner is incredibly rude. Why would someone choose customer interaction as a career if you don't like people. Sadly this place is conveniently located, but I will never go back again. read more

Glenn, a former clerk at The UPS Store, writes this Yelp rebuttal to complaints about him and the store: Reviewing postings of complaints against The UPS Store on El Camino Real is often amusing -- but sometimes disturbing because I really attempted every minute to give the best customer service whenever I was behind the counter assisting clients with their shipping needs. Dealing with the public can be difficult when a few people come in with chips on their shoulders or they're just in a hurry -- and/or perhaps are having a bad day. Some people would think The UPS Store is a public service and are entitled to free services. Or they would fail to understand that the United States Postal Service typically doesn't provide tracking on packages unless you pay extra. Every package UPS ships provides tracking. Some shippers seeking free lunch at The UPS Store could be categorized as "Orange County Botox Princesses" and "Alpha Male Steroid Abusers" who imagine the clerk across the counter doesn't deserve common courtesy or isn't doing his or her best... when in fact every movement was purely fluid with the goal of getting each and every customer in-and-out of the store as expeditiously as possible with mission accomplished. Sometimes I failed to satisfy every customer who needed a tracking number on the spot when the package was measured, weighed, the Zip Code entered, the speed of delivery chosen, whether a signature on the receiving end was desired, and whether the contents therein needed extra insurance. To spare customers and those in line the tedium of waiting for a shipping label to-and-from delivery addresses to be entered, typically we'd save the nascent shipment as an "Estimate"... and then process the actual shipping label when the pressure's off toward the end of the day before the 5:30pm last call pick-up deadline by the UPS driver enroute to the UPS shipping annex in Aliso Viejo... where packages are sorted and either put onto trucks for Ground delivery... or driven to the airport for rapid-delivery air freight around the world. If a legible e-mail is written on the "Parcel Shipping Order", the client automatically receives an e-mail hyperlink with a valid tracking code as-soon-as the shipping label is generated. Merely clicking on that hyperlink at any subsequent moment in time will apprise the precise disposition of that package in transit to its intended recipient. In The UPS Store, to multi-task and assist three of four customers simultaneously is possible when everyone is polite and civil... and that person first in line realizes that a quick instruction to someone further down the line to fill out the "Parcel Shipping Order" form detracts for a mere few seconds the evaluation of his or her package. I urge patience for all of us who live in a world where enough time seemingly is lacking. Customers who were not private mailbox holders often would bring in United States Postal Service (USPS) packages wishing us to send 'em out in the courtesy mail drop. For small letters I'd always willingly drop them in -- providing the advisement whether the postal carrier that day was yet to arrive or whether the carrier already had taken the day's mail. No UPS clerk is under any obligation to accept any letter for non-boxholders -- but clerks are prohibited from accepting large USPS packages that are required to be checked in at the Post Office due to 9/11 security concerns. Just as the United States Postal Service cannot accept our UPS shipments for drop-off, clerks at The UPS Store cannot and should not accept packages labeled for the US Postal Service to deliver. The UPS Store is not the Post Office. Folks often would come in with incomplete information needed to ship a package. Sometimes they'd have a city or town but no Zip Code. Their cellphone could have provided them this information with a simple contact search or a Google search, but instead they'd demand the clerk search that for them. The problem there is that some Zip Codes in rural areas overlap neighboring townships and the UPS database simply can't fill that info in, especially concerning new housing tracts. The Zip Code search on the countertop networked computer was tedious and slow. I urged any smartphone user to assist me so the shipping label would be 100% correct and not result in a shipment failure. What I saw is that some people want others to do everything for them. When this needy assistance was not readily forthcoming they reacted badly. If you go to any The UPS Store not willing to spend money, then you're in the wrong place. I wouldn't go to your place of employment and demand of you free lunch or gratis packaging services. But if you're looking for the best in customer service and willing to pay for it... The UPS Store on El Camino Real is still the place where their shipping knowledge gets your important package to its destination on time and on budget. Sincerely, Glenn former UPS Store Clerk . read more

The worst notary in Orange County. I've had a lot of documents notarized and the notary here struggled to do it correctly. Go some place else. read more

Really poor service. Brought a package to be delivered and checked on dates to make sure someone would available to pick it up. I was told it would go out on a Friday, they would hold it, so it would arrive the following Wednesday. That did not happen, the package was delivered on Friday, there was no one available to pick it up, and we had to make arrangements. Not only did this happen but the price I was quoted was doubled when he used a box they had laying around. When my husband called to discuss this problem they blamed me....Nice! We will NEVER use this UPS store again. read more

Several times charged me for a more expensive service like 2 day and shipped ground. Or charged me $14.50 for a USPS flat rate envelope that cost them $6.45. Their prices seem arbitrary and guessed as long as they are over charging you. read more

If I could give 0 stars- I would. Worst experience I've ever had at any delivery store. The manager/owner is VERY rude. Their prices are ridiculous and their service is somehow worse. I've been multiple times and have the same experience each time. At least they are consistent. read more

I highly recommend this location and don't understand the bad reviews and I've had nothing but good service here from Leon and Rick!

Not really sure how this place stays in business. The Asian guy that works there is always extremely rude when you have a drop off only. "Leave it there!" is the usual response. Like nobody wants a receipt proving they've dropped it off with you? Especially after all the complaints on here about him trying to up-sell services that aren't needed and also refusing packages after you've dropped them off? The long haired guy is better, but the few times I've dealt with him it's always been, "the owner will refuse this package and charge you again if this is how you drop it off". Had me cover up barcodes that were already blacked out by Sharpie with pieces of paper. Why? Because the owner would try to charge me again if the barcode was even remotely visible. Zero customer service skills and a rude owner/manager to boot. DO NOT reward this behavior. Give the UPS Store on the other side of town your business instead. read more

Apparently i have to rate this before giving a review. This store is the worst UPS store l have ever been to. The asian guy is so rude and disrespectful. Not sure if it was because I'm a female and white, but I will never go here again. Dude, YOU WORK IN A UPS STORE! YOU ARE NOT THAT SPECIAL. Went there to return a package with a label already on, they were going to charge my $25 for the shipping. Ridiculous. I went to the US Postal store instead, free shipping...BECAUSE THERE WAS ALREADY A LABEL ON! So goes to show they were only going to rip me off. Don't go here. I am also writing a complaint to the UPS company as well. read more

It's unfortunate that even after all of the negative reviews of this store, the service here is still horrendous. Someone sent a package for me to this store by mistake (very old address). After I received delivery confirmation from the carrier (OnTrac), called the store to see if the package was there. I was informed that they would have refused the package because I did not have an account there (didn't bother to check whether the package was actually there). Called OnTrac and they verified that the package was left there. Went into the store - one person working there (older grey-haired person mentioned in so many other negative reviews here) and a line out the door. Finally got up to the front, and after much confusion and clearly deliberate stalling on his part, he informed me that I would have to pay $10 to get my package. There was a very long line of people behind me, so as not to hold them up any longer, I just told him to keep the package and left. Can't recommend staying away from this store enough. read more

I'll never go to this stinking Ups they weren't helpful and want a shipment for shipment to Texas tues and could they deliver he'll no

I was in the area and had to have something notarized and they weren't very helpful. The wait was very long and I had another appointment. The staff was less than friendly, so next time I'll try someone else. read more

Rude, nasty, poor customer service. Do yourself a favor and go to another UPS office!

I never write negative reviews. But I am so fed up with this store. To the owner of this UPS store, you can take this down after I hope you learn to be kinder to your customer base. Every time I come in, you act like I put you out dropping off Amazon packages. You act like you could care less about the business. I'm sure Amazon pays you for this service and if it's such a hassle to you, why don't you just cancel and not offer Amazon services? You won't even lift a finger, take 3 seconds to assist, hand an envelope, or smile at the very least! Never a thank you. Never a goodbye. Why? You are in the customer service business and you could not be more rude. I can't stand going into your store and will be going out of my way from now on to go to the Dana Point UPS, where they are always nice, helpful, and actually care about the business. read more

Worst ups I've ever been in! The Asian guy was so rude it was awful. Almost had me in tears because he made me feel so bad! Will never go here again and everyone should stay away. read more

Rude Rude Rude.,. WOW! Drove there from the north end of town because it says they're open till 7pm, got there at 6:15... The cage to close off the store from the mailboxes was all the way closed except for just enough to get through... Suggesting they wanted to be closed... The guy behind the counter didn't have a welcoming bone in his body! The feeling was hurry up, why are you here? what do you want? Without saying a word! Then he asks what I need... I say I'm here to drop of a package that is already paid for with my label... The box was taped closed, and I (dummy me) made the mistake of asking for a piece of tape (I litterally mean "a small price of tape") to further secure it (just cuss the lid on this little 8" box was a little lazy) ... He, as if he was waiting to pounce for interrupting his way early close, abruptly said we charge $2 to tape that!! I just left... I go to fed ex almost daily and the UPS Store on Camino De Los Mares (those guys are great).... I think ups is a good company but THIS STORE SUCKS WISH I COULD GIVE ZERO STARS Tomorrow I'm calling corporate UPS I hope they do something about their franchisees them a bad name By the way just checked the reviews for the postal centers in my are and EVERY ONE has a good Yelp rating EXCEPT THIS ONE (lol even the us post office has a better rating than this place)! Shoulda checked first, I hope you do! read more

The UPS Store Yelp rebuttal to complaints: Reviewing the postings of complaints against The UPS Store on El Camino Real is often amusing -- but sometimes disturbing because I take customer service seriously whenever I'm behind the counter assisting clients with their shipping needs. Dealing with the public can be difficult when a few people come in with chips on their shoulders or they're just in a hurry -- and/or perhaps are having yet another bad day. Typecasting people isn't good but certain shippers seeking free lunch at The UPS Store could be categorized as "Orange County Botox Princesses" and "Alpha Male Steroid Abusers" who imagine the clerk across the counter doesn't deserve common courtesy or isn't doing his or her best... when in fact every movement is purely fluid with the goal of getting each and every customer in-and-out of the store as expeditiously as possible with mission accomplished. Sometimes the clerk fails to satisfy the customer who needs a tracking number on the spot when the package is measured, weighed, the zip code is entered, the speed of delivery is chosen, whether a signature on the receiving end is desired, and whether the contents therein need to be insured. To spare the customer and those in line the tedium of waiting for a shipping label to-and-from delivery addresses to be entered, typically we save the nascent shipment as a "Estimate"... and then process the actual shipping label when the pressure's off often toward the end of the day before the 5:30pm last call pick-up deadline by the UPS driver enroute to the UPS shipping annex in Aliso Viejo... where the packages are sorted and either put onto trucks for Ground delivery... or then driven to the airport for rapid-delivery air freight around the the world. If a legible e-mail has been written on the "Parcel Shipping Order", the client automatically will receive an e-mail hyperlink with a valid tracking code as-soon-as the shipping label is generated. Merely clicking on that hyperlink at any subsequent moment in time will apprise the precise disposition of that package in transit to its intended recipient. In The UPS Store, to multi-task and assist three of four customers simultaneously is possible when everyone is polite and civil, and that person first in line realizes that a quick instruction to someone further down the line to fill out the "Parcel Shipping Order" form detracts for a mere few seconds the evaluation of his or her package. I urge patience for all of us who live in a world where enough time seemingly is lacking. Customers also often bring United States Postal Service (USPS) packages in who are not our private mailbox holders but wish us to send 'em out in the courtesy mail drop. For small letters we willing drop them in always -- providing the advisement whether the postal carrier is yet to arrive or whether the carrier already has taken the day's mail. We are not under any obligation to accept any letter for non-boxholders -- but we are prohibited from accepting large USPS packages that are required to be checked in at the Post Office due to 9/11 security concerns. Just as the United States Postal Service cannot accept our UPS shipments for drop-off, we at The UPS Store cannot and should not accept packages labeled for the USPS to deliver. The UPS Store is not the United States Post Office. Often folks come in with incomplete information needed to ship a package. Sometimes they have a city or town but no Zip Code. Their cellphone could provide them this information with a simple contact search on their phone or an on-line Google search, but instead will demand the clerk to search that for them. The problem here is that some Zip Codes in rural areas overlap neighboring townships and the UPS database simply can't fill that info in, especially concerning new housing tracts. The Zip Code search on the countertop networked computer is tedious and slow. I urge any smartphone user to assist me so that the shipping label is 100% correct and will not result in a shipment failure. What I see is that some people want others to do everything for them. When this needy assistance is not readily forthcoming they react badly. If you come to The UPS Store not willing to spend money, then you're in the wrong place. I wouldn't go to your place of employment and demand of you free lunch or gratis packaging services. But if you're looking for the best in customer service and willing to pay for it, The UPS Store on El Camino Real is the place where our shipping knowledge will get your important package to its destination on time and on budget. Sincerely, Glenn UPS Store Clerk . read more