Jay and Leilah were the most patient and positive employees I've ever seen. I had an excellent experience with them doing my Happy returns. Thank you and Happy Holidays! Gaby read more

Elijah was very professional, kind, customer, friendly and very helpful and provided assistance with the needs that I had for today. Keep up the amazing work Elijah thank you again. read more

Shoutout to the best assistance I have received at a UPS Store. The UPS store staff is always very friendly and helpful. Today though, I had the pleasure of being assisted by Rakiyan and she was incredible. I am pretty sure I left the N off of her name in the store. I am so sorry. Rakiyan was so incredibly helpful in a tense co-parenting situation. The level of assistance and helpfulness was so appreciated. She assisted with the notary for our son's passport application and even helped us locate the correct form online. Shoutout to above and beyond customer service. This location has not been my UPS location of choice, mainly convenience, but I will certainly come to this location first because the interaction with the team today was amazing. Thank you for your patience, expertise, and friendliness. read more

I am a regular customer with lots of Amazon returns every time:) This store has the best consistent customer service! 10 out of 10 for all staff:) read more

Always quick even if there's a line.... If there even is one . Everyone is friendly which is super nice too

Another great experience! I had a couple items I needed to have photo copied and wire bound and it was no easy task, but the crew here took on the job and exceeded expectations. Incredibly friendly and professional with a big thank you to Ray and Elijah for their help. Thank you! read more

During this hectic time of the year your staff brightened my day when I was dealing with stressful insurance problems. Their attentiveness and friendliness turned my frown around. I wish I had their names but there were two different occasions within a week when they helped me with printing and faxing services. Thank you and have a wonderful New Year! This is definitely my go to store for my needs. read more

The service here is always so awesome! Beto was the man! I had an extremely large box to ship. He gave me the best possible value to send it. Unfortunately I ended up having some issues and was unable to send it. Beto was so kind and patient. He even brought this huge box back to my car for me. read more

Great service efficient and reliable always a easy way to get what you need when you need it

Normally don't have any issues. Worker eventually ran up and opened the store. Maybe some training on timeliness. This was supposed to be a quick drop off. That's good to know that this doesn't happen often! read more

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I received an email apologizing for the inconvenience that I experienced with my previous visit in the store. I received an offer that they would give free notary service in case I still needed it. When I went back to the store, Elijah apologized again & I received superb customer service from him. Thankful that it was taken care of, and I hope they will continue being committed to their world-class customer service. read more

The staff here is very rude and unprofessional. We've been here a couple times and our last visit left a bad taste. The employee that helped us kept rolling her eyes when we were just asking questions. We've had issues shipping packages before, and that's understandable, but the rude customer service is not acceptable. read more

Best ups store I've even been to. It's not he closest one to the house but the customer service & friendliness is worth the drive. EXCELLENT service from Minah. She offered several solutions for shipping a very large piece of furniture, was friendly, helpful & very thorough. She even followed up with me after I left the store to let me know the status of my shipment. 5 star service. You have a real gem with Minah. read more

The nicest people I have ever met at a UPS store. They smile they're happy to help you they carry heavy packages in for you, they are amazing! I will never go to another UPS store... I met Ryan at the store in Chula Vista, amazing customer service, so happy to help, skills you don't see very often anymore!! Thanks Ryan, if you ever need a job, call me! read more

Elijah and the team are soo helpful and nice! We had 3 enormous boxes (ebikes) that had to be shipped and they helped unload and even added extra tape for us. Thank you for always having a smile ! read more

I stopped by the UPS store today and Nik was immediately very helpful! I always seem to have a hard time, deciding how to ship things and what type of packaging I should use. Nik was very helpful in deciding how to package my item and made the checkout process very easy. I will continue to use UPS because they have great customer service! read more

The team at UPS store #7177 at 780 Dennery Road STE 303 is FABULOUS!!! I needed a few pictures printed on 12"x18" and a 2'x3' poster. Lynn had me email them to the stores email and Hannah printed them off right away. Meanwhile, Maria called another location that was able to print the poster. The poster was ready to pick up the very next afternoon. All items were great quality and the ladies were truly phenomenal! I highly recommend for any and all printing needs! read more

The UPS Store - 12"x18" photo - Shipping Centers Near Me - San Diego, California

Had to run in for some notary. I actually regularly use a different UPS store but mine hasn't had a notary so these guys came in handy for sure. The two staff were super friendly and worked hard getting through the customers. Would for sure come back if I needed something again. read more

Today I tried to ship a package that weighed 2lb 8oz (11x8x8) to the zip code 56387. The lady told me that the cheapest and slowest service would be $63.40. Ridiculous price. I decided to take my package to a different UPS Store, and was able to ship my package for $15.87. This store used to be my go to when it came to shipping and my Amazon returns. Now I wonder how much I've overpaid to ship packages in the past. I do not recommend this place. read more

I just moved to this area! This store is welcoming, the service is fast, and Lynn along with the other associated were pleasant and very helpful. Great location to stop by. Thank you UPS read more

My overall experience at this UPS Store location has always been a good one. There's never a line and with every single visit I've made, I'm usually in and out within a minute when it comes to shipping needs. Not to mention, the staff here are friendly, knowledgeable, and efficient, which are great qualities of good customer service. This UPS Store is definitely your one-stop shop that provides a range of products and essential business services that include professional printing, packing & shipping, mailbox services, notary, passport & id photos, shredding documents, and more. For your convenience, you can also schedule an appointment for the service you need, but it's not required. If you're ever in need of any of the services mentioned above, this UPS Store can be a helpful resource for you and/or your business. read more

Just did an amazon drop off at this UPS location and I must say I was blown away by the attention to customer care this location provided. Beto took care of my return but lead the experience masterfully with warmth and professionalism. This is kindest and most respectful UPS store I have visited so far. If you're in Chula Vista and need to visit the UPS store do yourself a favor and drive the extra mile to this location, you won't be disappointed by the quality experience they provide you with. Thanks again Beto! read more

UPS contacted me asking to leave review... Brought an Amazon bag of soil, delivered too late, returning...should have kept my UPS receipt vs trusting like I have for 20 years as the two kids working the counter this July ripped me off!! Amazon never got my package! read more

These guys, despite COVID, continue to do the hard work and give excellent customer service with a smile. Always give them a big thanks for their dedication. read more

Oh my goodness I came in and the gentleman who helped me with printing my resume and lyric sheets was just super helpful and so sweet! Thank you, for being so kind :) read more

The UPS Store - Shipping Centers Near Me - San Diego, California

Shoutout to Sean. I have visited this store several times since it's opening and I LOVE this location. First, it is easily accessible but most IMPORTANTLY the customer service! The last two trips Sean assisted me with my shipping. He provided EXCEPTIONAL CUSTOMER SERVICE BOTH TIMES! Thank you so much and this is now my preferred option for my home business! Great experience. Highly recommend. read more

The UPS Store - Palm Promenade UPS store - Shipping Centers Near Me - San Diego, California

Is it weird to describe a UPS store as relaxing? I'm not normally much of a review writer, but I just had the MOST pleasant experience at this UPS store. I found out that I had to overnight a few different packages for work and was pretty stressed about getting everything there on time/not having it cost too much. The front desk person was so nice, explained my different options to me, and even helped me figure out a way to ship everything for $10 cheaper than what I originally had asked for! There is a FedEx slightly closer to my house but honestly will go the extra 5 minutes every time I need to ship something just to know it won't be a stressful experience. Also if the guy who helped me sees this--THANK YOU!! You made my day a lot less stressful. read more

If you want your package to be delivered on time and safely, do NOT use UPS. Sent a package and has been lost. I called the store for an explanation and they where rude by telling me that they are not responsible. Now I am out of my package and out of my money, they do not want to be responsible for a service I paid for them to do. I will never use UPS again. If I could give them negative start, I would. read more

So happy this UPS Store opened in this shopping center!! This will be my go to place for packaging and shipping. I also found out they do professional printing, which is so convenient for my business. Highly recommend- Brand new place but they know their stuff!! read more

The UPS Store - Shipping Centers Near Me - San Diego, California

Great service, always helpful. Glad to have a trustworthy spot nearby for faxing and scanning - I don't have a printer at home these day! Highly recommended. Glad to have a reputable local business. read more

Hannah was great and helped me box up my items...... She is friendly and very helpful ..... great person to work with.... read more

The Palm Promenade UPS store is amazing!! The staff is amazing, Lynn helped me a couple times shipping wedding florals to the east coast. And her attention to detail is amazing because my florals arrived in perfect condition!!!!! The bride was soo happy and I can't thank her enough for always helping me with my business shipping needs! Thank you Lynn for the above and beyond service!! All the staff is amazing!!! Hannah took pictures of the process of shipping of another large wedding arrangement I had! She was so thorough and detailed in my packaging needs!! This is my store for all my shipping needs!! read more

The UPS Store - The large centerpiece that I shipped out to Maine. - Shipping Centers Near Me - San Diego, California

I was dreading mailing packages to friends and family a week before Christmas, and braced myself for long lines, frustrated customers, and overworked employees. So it was a happy surprise to find the store almost empty and Sean behind the counter who cheerfully and efficiently packaged my items and handled all the details. I was in and out in less than 20 minutes. Super happy! read more

Aileen and the whole team have always given great service. Always outgoing and give me a good feeling dropping packages off as a business owner. They take the best care of our packages read more

Great service by a friendly staff that are very helpful. I recently need a document notarized quickly and they were there to do it for me on the spot. read more

The best UPS Store I've ever been to... and I've been to A LOT throughout San Diego! I never wait longer than 5mins in line and their service is always exceptional. Jose, they're store manager and Lynn, a store associate are always so helpful and never make me feel like a burden with my 21 questions. They're patient, helpful, and speedy all at the same time! So glad they opened this location :) read more

85% of the people in there are very nice except the lady who took care of me yesterday. She seemed frustrated with me because she assumed I needed the first email I had sent prior to arriving at the store. When I told her I actually need it the second email sent and those pages printed she took care of the other people after me and had me wait. The email contained seven pages I need to print it. She only printed five and I didn't notice that until I got home. But there was no point returning. As they had closed. I was charged seven dollars to print out five pages. I understand every business needs to make money but this is wrong. Office depot charges .30 cents per page to print vs UPS $1.40 per page? The UPS employee 127849 half handed me The printed pages and half of them fell on the floor. By the time she walked around the counter I had picked them up. I believe in being efficient in the workplace but I don't believe efficiency over customer service. Speed over customer service. read more

The UPS Store - Receipt for an email that had 5 pdf pages, five pages printed $7. Whether we're going through hard times or not this is still a rip off. - Shipping Centers Near Me - San Diego, California

I have been here several times. The people working here are amazing! Very friendly, helpful, they go above and beyond and always smiling Best Customer Service. read more

The staff at this UPS store was courteous and very helpful and helping me find a solution in shipping my package. Thank you!

Shout out to Sean always look forward to seeing him always willing to help, fast, and understanding! This kid is going places bless his soul he helped me with a heavy package, did all my Amazon returns and he truly knows proffesionism and customs satisfaction. GIVE THIS KID A RAISE! read more