I had to get documents notarized one time and called ahead to make sure there was someone available. The representative said there was and I said I will be there in 15 minutes and head out right way. When I got there, I was told the person left. I left in disbelief and because that's basically the only thing I could do at that point. read more

Some item got lost im their store, due to their wrong suggestion. And obviously, the help from them you can expect, is zero. That is their way to show their appreciation or responsbility to a long time client. read more

This location has the WORST customer service by far. They look like they hate their job. They don't greet you or smile. When you greet them first, they will either stare or say hi rudely. Can't expect much from the associates if their managers and supervisor provide the same rude services. Do better UPS!! read more

I've been coming to my local UPS store for years despite the horrible service but today was the last straw with them. Lisa, the manager, took my packages yesterday morning. I had TWO separate packages from TWO separate orders. When I told her pulled up the QR codes she said she only needed one which I thought was odd since it's two SEPERATE orders annnd for the very fact that I've been going there for years and trusted what Lisa told me. I called 3 times today after checking my Amazon account showing only ONE of the items was refunded because the other one hasn't been processed, WTF? First 2 times, spoke to 2 different gentleman and both gave me the run around saying that the manager would be back a little later. 6:30 pm comes around and I call again. I get told she's not there, but then get a call 10 minutes later. Pointless call, Lisa acted like she never had that conversation with me and that she would never tell a customer that. I wouldn't recommend going to this UPS store. Your orders will get mixed up or maybe they're purposely messing up to keep packages. Complaint to corporate on the way. read more

I have shipped personal to business related items at this store over the past decade without any issues. The staff was always helpful and at times went beyond what's asked for to assist my needs. The lady once went out of her way to search for an odd shipping box sized for an item I brought in to ship. The younger gentleman searched for lowest shipping rate when the original rate was excessive. Will continue to utilize this stores great service. read more

****edited to add response to owner. You could refund me the $30 amazon hasnt since they keep saying it was the ups stores mistake. They have 2 stars for a reason, timothy an older Asian lady and an older white male all made a return to Amazon difficult. They even mentioned how sometimes Amazon returns get lost. I thought nothing of it as I was in a hurry. Just made sure I got my receipt. 3 weeks later and still hadn't received my return. I contacted Amazon and they stated ups store did not initiate the return as they should have. I've had to call several times and waste so much time to get this figured out. Take them to KOHLS they are amazing incase you have to return something to Amazon read more

Rude -terrible lack of service. This place looks like a huge mess. I'm sure they lose things. Just avoid this terrible site.

I wanted to print my amazon return label and was told printing one page costs $2! I left and drove to office depot. They only charged me 15 cents. I gave it 3 stars because printing prices here are outrageous, but the service is good. read more

Mask, mask mask! Yesterday when gathering my package outside the front of the UPS store I encountered a USPS employee bringing in packages without a mask. And once he came out I asked him to please mask up if he was to re-enter. I moved to the doorway where two masked customers ahead of me waited, all keeping at least 6 feet apart. The customer spacing was aided by the markers on the floor which I was thankful for, but then I saw the employee behind the counter working with a mask. And no mask in sight. This is totally unacceptable especially with the growing number of new cases in LA country. We all to do our part to help stop the spread. I turned around and drive up the street to CVS where I sent off my package in a masked environment. read more

They charge $1 to tape your Amazon return package. So the story begins... I usually go to the UPS store in Rowland Heights, but I recently moved to the San Gabriel area, and needed to return an Amazon package, so I chose to drop off at this UPS location because it's literally walking distance from my new home. There are 2-3 parking spots on the side of the UPS store, there is a tiny parking lot behind the store , and you can also street park (if I didn't remember wrong). Anyways, I managed to parallel park in 1 of the 2-3 parking spot next to the store, took my package and went inside the UPS store. A little background, when I choose UPS drop off for my Amazon return, Amazon has a message that said I can return my package without a box or label, and the store will package it for me. I returned my package with the original Amazon box anyway, but I didn't tape it. After greeted by the gentleman that works behind the counter, he begin to scan the Amazon return QR code I provided to him, after he scanned the QR code, he informed me that they will need to collect $1 from me in order for them to take my return because my package is not taped. I then showed the gentleman the Amazon return message, stated by Amazon that my return does not need to be taped or even in its original box. He then insisted that it's their store policy to collect the $1 from me because they will have to tape the package for me (By the way, I always return my Amazon package "un-taped" at the Rowland Height UPS store, and they never collect any additional charges from me). 2 minutes into this conversation, a couple of more customers came in, and a line formed behind me. *sigh* I didn't want to hold up the line and since it's only $1, I just paid and they took my package. I guess I should have just taped my package to avoid this additional $1!?!??! I mean, $1 is not a big amount, but is this right to collect this additional charge? 2 stars because the gentleman who helped me was nice. But I will still avoid this UPS store in the future. read more

This UPS store had horrible service. I returned other amazon items at other UPS location with absolutely no issue, whether the item is boxed with it without label. I went in to return an item. I showed the scan to the staff. He said he couldn't scan it as a label needs to be printed. At other UPS store, they would kindly print it. The staff said he would print but would charge $2. I went home and printed out the label I dropped off the item the following day. This time, the staff said I need to tape up the box. Maybe he wanted the customers to do all his work. If it's not because of their hours, I would have gone to the one on Huntington Drive in San Marino. The service over there is a complete opposite to this one. read more

This location is close to my home, but then again so is San Marino. Very different work ethic at this location. I find it intolerable. There is a middle aged Asian lady who enjoys pushing labels and not anything else. She refuses to earn her salary. Her expertise is in saying, "no, do it yourself." She squirms at the sight of real work. It makes this location impossible to patronize. This location where she feels as if she's the boss haven't the slightest idea of what customer service entails. And if she's in charge the way her ego believes she is, it's very poorly run and she needs to set an example by being trained to work and to be helpful. read more

Older women will give you a particularly disgusting look if you return something from Amazon or drop off. I really can't understand that if you don't want to do it, you can just change it to DHL or something else. read more

Never come here! An old Chinese man received the package that I needed to return. I sent it in October. The merchant has not received the goods for two months. When I checked the receipt, I found that the return receipt was not printed for me, just only the label was printed price. and I found out that he didn't send it out at all! The package worth more than 300 needs to be borne by me!！There is no morality!sucks！ read more

It's true, your Amazon return package will never be sent back. My Amazon item was never returned back to Amazon even though it was scanned and dropped off. Make sure you follow-up with Amazon and keep your receipt after dropping off your returns here! The customer service here is terrible. The staff always look so miserable and disgruntled. It shows on their face the minute you walk in. Occasionally, there may be a nice staff or two. This place is a mess all the time. I wouldn't trust your package here. There are only a few good things about this place and it's the convenient location and that they close later than most UPS stores around here. read more

In a way i feel like it's a double edge sword writing this because it's the only 1 in my area, so even after writing this review I dont have much of a choice. My biggest complain is their customer service. Some fast food chains do a better job than the folks working here. You either run into someone with attitude, someone who has zero communication at all (e.g. you're standing around, they know you are present in front of the register but they act like they're boxing things around the office) or vague responses such as drop off is there (points fingers at a 180 degree angle, be more SPECIFIC). UPS Corp - either pay up, enforce training among your employees. Trust me, if there were a better logistics location nearby, I'd pay more to go there. read more

This place is so sad. I went to this location a few years ago and it was bad so I stop going. I went back 3 times these past few weeks to see if they've gotten better. How the heck can it get worse? Bad customer service, bad communications, and bad attitude. Never seen a place with so many employees that give such bad customer service. Don't know what the heck they are doing and take forever to help you even if you are the only one there! read more

I just need to say: this UPS store is not qualified for their job!!! They do not know what they are doing!!!

Worst UPS store ever. They weren't wearing masks properly during pandemic. They charged me $3 just to tape up the top of a box and print out a label. I couldn't believe the horrendous service. Most UPS stores would have done it for free. read more

All the other reviews are so correct, literally messy and they can't do anything on their own in their UPS store, USELESS STORE. TO ADD TO THAT, their workers especially the white overweight man is so rude and acts like the customers are literally taking his precious time away... definitely needs to be reported to corporate UPS.. listen to the reviews people read more

The old asian lady is the only problem at this Ups. She doesn't greet me back when I say hello. Didn't look at me when hanging me the receipt. read more

Go to the Arcadia location instead. This location might as well shut down. This owner here is unbelievably rude and she trains her employees about policies that are not in line with their own company. Not to mention Amazon returns.. they will give you a hard time about box or no box and disregard the Amazon return label. The owner was yelling and screaming at my sister and I over an Amazon return. She even influenced her employee to also give us bad attitude because she was refusing a return that was larger than 16 inches. I called both Amazon and UPS afterwards and they confirmed that she needed to take that return. The owner was telling us we needed to purchase our own box and tape if we want to make the Amazon return. Ridiculous. Go to the Arcadia location for your needs. It's not worth your time to have someone be rude to you for no reason. read more

Took my amazon package there for return on Tuesday. It is now Monday of the next week and they still haven't sent it out. If you need to return your packages to amazon just drive to Khols in Alhambra, or you will be waiting weeks for a return. read more

Horrible service recently experienced, maybe the young guy is new or he just doesn't give a damn. People that don't give a penny about customers and services should never be in the front line dealing with people. read more

Went to the store and I guess they were about to close.. This old man opened the door for me and I asked if I can drop off my package and he said he won't be able to send it out til the next business day. Sure, wasn't a big deal. One week later....... No signs of my package.. I can't track it anywhere. GG ups old man, you fucking suck. Should've known better when I had a glimpse of what a mess it was inside. read more

I received a courtesy message from Bob A. claims: "I am the owner of the San Gabriel UPS store. I saw your review and I am wondering why you did not ask to talk to someone at our store before slamming us on Yelp. We take great pride in our customer service. However, we are not perfect and there are times when we are busy. If my employees are chasing away business, I need to know. I would the appreciate the courtesy of a call. Please ask for Bob. " I would like to say it's not my problem nor do I have the time to deal with your customer service. And before "slamming" you guys on yelp, I actually had the courtesy to come in a few times before writing that review. And the customer service was the same each time. So what does that tell you? @ Joe L. Sorry dude, I've actually been here a couple of times before writing that review. I know not every time you walk into the store, your gonna get the best customer service. so it wasn't based solely on one "odd experience" like you say. the service is so bad. Neither the white guy or the asian lady bother to acknowledge my boyfriend or mine existence. zero stars. read more

The entire store was in disarray, and the employee was busy handling a single customer...he noticed my package and nodded over to a discreet pile lying somewhere on the side. I placed my package there really hoping I put it in the right location and walked out just as confused. Absolutely horrible. Though at least my package did end up in the right destination... read more

I won't be at home when a signature-required package to be delivered so I chose to have it deliver to the closet UPS store, I've read reviews about how bad this one is and I thought: "well, that's for shippers, how bad could it be for a simple pickup"? I guess I was thinking it too idealistic. Don't get me wrong, I did get my package, it took a little bit longer(software too old to proceed), but I do have received my package in good shape. However, what I am concerned is how unorganized this store looks, everything is everywhere, pickup packages, Ready to be shipped packages and empty boxes are mixed together, piling on the floor. I am glad that Yelp can warn many people do not go here, because I don't know if they can handle big volume of packages, I would never ship my package here and I would not chose to have my package delivered here again. read more

The UPS Store - Things are piled everywhere - Shipping Centers Near Me - San Gabriel, California

Wow,of the worst UPS stores I've been to. The older Asian lady has a serious attitude problem. I would avoid this store at all cost.

I came here today because I had an issue wit my new printer and I really need to print an item for a project. :) So I went here and this place was literally empty. So the service was quick and I go in and out of this place within minutes. The guy that was helping me was very nice and let me use his white out since I didn't bring any of them yet. The parking, is a little bit of a problem since there really isn't a parking lot. I just parked off of Las Tunas right in front of the store. Then you just have to push the door open, and you do what you gotta do. read more

Came here on Wednesday after the UPS in South LA sucked. Long story short I was trying to get something notarized and the guy ended up being a dick and raising his voice at me. I came in here and it looked a little bit nicer than the South LA one. No one greeted me when I came in and the people that worked there just stared at me. I didn't know what to do so I just waited in line. The Asian lady then helped me get my files notarized. She asked me for everything I had and asked what needs to be notarized. I told her my car paper and she immediate knew which paper. She helped me notarize my paper and got me immediately going. I did not have to feel being embarrassed by being yelled at by the guy in the other UPS. Overall, definitely not the greatest customer service but the Asian lady really helped me a lot and got my papers done. All of this was basically $15. There might be some questions asked but she is just doing her job by making sure the signatures matched whatever you are going to sign! I would come back and see what is going on. Better than the South LA location I went. I'm just glad I did not get yelled at in a large line because that was hella embarrassing and disgusting that they would really do that to someone especially just to get something notarized! read more

I have a box here and they provide really good service for me. They accept and sign for my packages and call me when a package has come in. As for shipping, I literially drop my items off and i pay for it upfront, they pack, seal and ship my packages for me.. GREAT service. Sorry Sharon K you must have got an odd experience cuz they're usually really good read more

Can I rate 0 star? The customer service is terrible! If a customer paid for the item to be delivered, then ups should deliver and not for pick up in the store. I called this store and asked for a supervisor or a manager to resolve my concerns BUT nope seems they are annoyed that you were asking them for help. I asked Timothy to have a supervisor call me back..BUT nope! No call back ..my package was supposed to be delivered last night at 9pm so I stayed up, turn on my lights in the patio and my front door..only to get an email informing me that driver will deliver my item the next day, same time. Then my sister called me told me my package was delivered already and enjoy blahs blah..I checked outside nothing! I checked my email and ups said your package is now ready for pick up! At this store: 1005 E Las Tunas Dr, San Gabriel, CA 91776 And that's the stressful conversation begins..I was trying to explain to them that my sister paid for shipping to be delivered to me. I asked if there's a way to contact the driver because I didn't get any note that driver tried to deliver package ( remember I stayed up and turned on lights to make sure driver knows I am waiting) BUT guy said no and they can't do that...because they are only the store! Exactly! You're the UPS store that my sister paid to deliver to ME..a customer. Again, he said well you can pick item now..ahh duh..the reason why my sister paid extra for shipping is because I don't have a car and I have a health condition...so I asked him to let manager call me..like I said no calls..no help! So I called the 1-800 number and told them the issue..the lady on the other line was very helpful and APOLOGIZED for my experience with the store..so let's pray and hope that in the next business day I can receive the package..sorry for the long rant but I was disappointed.. read more

This place is something, check size boxes before you paying . Offer me box size 11x11x11 but sending 10x10x10 with extra charge different $5 dollars . After i am showing that box 10x10x10 witch already UPS box feet my sending item , Employe telling me but outside it is 11x11x11 crazyyy lol )) how ))) if box marked 10x10x10 Chinse lady is hustler big time there . Try other places you we will surprise read more

The worst customer service, beware to go to this store. I have come here to pick up my package several times and their customer service is very terrible. Especially the old Asian lady with the glasses (I think she is a store owner or something like that.). She is very rude and unfriendly. They don't even say "hello" or try to help the customer. Like today when I came to pick up my package at their store, the tracking number said it delivered to their store already. Then the lady told me "please come in the afternoon, we were busy and you are not the top priority...bla bla bla". I feel like wtf? what kind of customer service they are? I came at 1 pm, wasn't it afternoon? and what kind of business you said to the customer, they are not a priority and need the customer to come to fit with your schedule? Meanwhile there only me was the customer in their store, nobody was here. I feel very bad about this UPS store and will take my business to another better store than they. The store owner must be very stuck in their life but come on if you don't like you job then quit your fuking ass out, leave it for another better person. That's all I want to say. I will report this to UPS and use another delivery point instead of this one. read more

I've been coming here for at least 2 years to drop off packages for Amazon. Never have the employees been happy or provide any customer service. A smile or a hello goes a long way. I really just wanted to write about the old Asian lady who works there, probably the owner as she's always there and has an attitude like she hates coming to work and having to run a UPS store. Brought in a box and asked her if I could pay the difference on the label since it was short and she quickly and annoyingly responded "it's not my job..." well, just be aware if you're going to come here, be ready for disrespect and no customer service. Never have I ever been to an establishment who hates what they're doing so much! Move on! read more

People working were not attentive and very slow. Waited in line for 30 minutes just to watch a line build up outside. The person in front of the line got frustrated because his package was in the front shelf and the person working could not find it because he kept getting the tracking number wrong. read more

This store is bad, really bad customer service! The owner would charge for a box for Amazon returns even if Amazon says it's a package less returns. This store could be doing double charges - YOU and AMAZON. UPS Store at 1005 Las Tunas Dr. San Gabriel. I was returning 6 small items from an order to Amazon through UPS in Las Tunas Dr., San Gabriel today but the man behind the counter, who happens to be the owner, refused to accept the items without a box. I read to him the instructions from Amazon that it's a package less return. The owner was adamant that I need to buy a box for the items or I can not return through them. He even said that his store is not Amazon but UPS. I showed him the Amazon QR code and he ran it but he wouldn't acknowledge the Amazon instructions so I left and called Amazon customer service. The Amazon rep confirmed that it's a package less return and the store was wrong. Anyone else come across with this same situation? Call Amazon and DO NOT PAY FOR A BOX because Amazon pays for everything. This store could be charging YOU and AMAZON. The owners (couple) are very sneaky and deceitful so beware. Read the reviews. read more

Lemme tell y'all sumn...They got some rude ass customer service here. Especially the asian lady with the glasses. Avoid this store if you can. I only come here cause it's the closest UPS store. Usually it's fine when I just needa drop off a package and don't interact with the workers. But if you need help with something or there's a problem with your package, her go-to phrase is "Sorry there's nothing we can do about it. It's your responsibility." Umm...y'all run a business, at least try to help a customer troubleshoot and not just send them away without a solution. Hopefully this will be the only bad experience I have, but I highly doubt it. In conclusion, the lady with the accent needs her attitude checked. read more

I had an Amazon return, UPS is a designated return station. They wanted to charge to print the Amazon return label. Staff was unwilling to help, genuinely disinterested in working there, poor customer service. read more