The first time I came here there was a young guy who helped me send my prepaid package. He was polite, and everything was good. I went back expecting the same experience, but I got the rude asian woman. I ended up not mailing my package because she was just so rude. Even though it's a convenient location, I won't be going back there again. read more

Worst experience I ever had!!!! They are so rude. They don't do the service that they listed. I asked them that their service was listed online and the lady said we don't do all the service was listed there. I was really mad so I left. And then I sat in my car and search for another place, and this big white guy came out and knock on my window I don't know what he wants so I open the door and he said oh it's not our fault that Yelp said something about us we did not service. He freaked me out I thought he wants something from me I thought he was mad because I walked out the door which I did nothing wrong. This is the worst experience I've ever had. Ladies, don't go to the store alone. They are creepy! read more

If I could give no stars then I would - there is a reason why this store has horrible reviews. This store staff are super super rude. Go there and you'll know. I have no idea how these other people experience good service. read more

Wow look at all these 1- star reviews, I too had a very bad experience with this UPS Store. The asian lady is extremely rude, and the owner her husband is just a whack job. They have a very twisted mentally of customers are always wrong. Please look else where.. drive the 5 extra miles to get your packages shipped. read more

Suck butt service. The Chinese lady told me to leave the boxes and go. When I told her I wanted a receipt she got mad and said I would have to wait then and took her time with her existing customer and chatting. I didn't mind waiting. The Caucasian clerk opened up and I went to him.. I greeted him and he didn't answer. Maybe he doesn't talk. Maybe he was a robot. read more

Honestly this store is the epitome of bad service. They're basically unhappy to help you and are in no rush to help you at all. Just lack of service all around from the obese old bald guy or the old woman with glasses. read more

After 9:00 am and they're 100% closed... Way to run a business. Not going to waste time driving here again.

The kids who work here are fine. The older Asian lady and older White guy are so unhelpful it's not even funny. If you don't want to own a franchise which is supposed to provide good customer service why bother. The store on Rosemead and the 10 isn't any better. The San Marino store is the best in the area. read more

I wish there was negative stars to select from. My brother shipped a box via ups to me and paid $25. He requested to have it on hold at this ups store due to all the recent holiday package stealing that has been happening. I went to pick up my package today and the old man with bad breath charged me $5. The package has been sitting in his store for probably a couple hours and I have to pay $5 in order to get my package. I told him any fees should have already been taken care of between the store and ups. And he said "I don't know what your point is. This is a business and I can charge what I want". I asked for a receipt and the dis rioting of the charge is "misc" which proves again that he just generated a charge of $5 out of the air because he felt like it. Very rude, and very inconsiderate to take advantage of customers that way. Stay away from here!!! read more

Terrible service. They charge a dollar if you need to tape your package. Guy wouldn't even greet me when I walked in. After standing around for a minute like a dumbass he finally asks if he can help me. When I asked for a receipt he said no we can't, we have a shipment coming in. Stood there and made it uncomfortable until the Asian lady in the back volunteered to do a receipt for me. I might have been predisposed to think of the terrible service of this place from reading reviews beforehand. However I didn't expect that these assholes would confirm it so easily. read more

Rude Asian lady in her 50's who, depending on her mood, will either do her job or use any excuse to not help you. I just went to drop off three prelabeled packages and had to deal with her attitude and reasons for treating me unprofessionally. I don't need her excuses, I just need things to be the way they should be when visiting any UPS location. read more

Customer service here is terrible... I walked in and asked nicely if they had any extra tape they could spare. The asian old lady was all like WHAT R U TALKING ABOUT, you bring ur own stuff and tape is not free u buy here. With some attitude. Someone should do something about this. The ratings r eventually gonna drop more n more. The employees r jus sitting there. 0% of labor.. At least have good customer service. read more

i've always come to this ups store whenever i need to ship larger/heavier items. the people have always been friendly, especially the younger kids they hire. rates with ups are also cheaper than shipping larger/heavier items with usps. this store is kind of cluttered, probably because of so many people dropping stuff off here. but i've never had any issues with shipping once i drop anything off to ship here. there is a very small parking lot in the back alley of the store and when i say small, i mean like 4 vehicles. mainly, i personally park right in the front whenever possible as it shouldn't have too many cars in the middle of the day read more

Ya it's not so bad here I you already have a peeps led item. But it sucks they charge for everything even there boxes. :( FedEx doesn't charge for a few of there boxes and nether does USPS. And the people that work here are ok, I could tell that they could be a little hard in different situation, like if you needed I use tape or a little bit of stuffing or something. I wish this place was cheaper. read more

Does not take regular Post Office Parcels... I walked in, got cock-blocked, and walked out. At least the woman didn't waste my time and was straight out like, we can't mail those.... read more

Very poor customer service. They act like youre inconviencing them to do their job. Zero professionalism.

this place wasn't open on time. When I did come back during my lunch break, there was nobody at the desk and I literally had to wait like 10 mins before some guy came out and told me to just throw my package in the bin by the front door. Oh yea. The place looks like a dump too. read more

Horrible service and very unfriendly employees!!!!!! I wish I had read all previous reviews about this store before I went! I will NEVER go there again!!! I was ordering a printing service online and I paid online and chose to pick up in this store before I went. As I came in, the staff there unpleasantly told me he saw my order, but they DO NOT print labels so he declined my order for no reason! I was very confused because the UPS website showed me this store as one for printing service. The guy is very rude and he didn't even apologize for the inconvenience he brought to me. Anyway, I was left very angry and feel offended....Never go there again! 0 stars actually! read more

If I could leave 0 stars I would. Terrible experience, I walked in on the horrid old white man (seems like a manager or store supervisor) being incredibly rude to a confused costumer and when it was finally my turn to drop off my package the same manager smelled TERRIBLE and had holes and stains on his shirt. He was only wearing socks and farted(?), as I walked out the store. I wouldn't recommend coming here it seems awfully unprofessional, I'll be making the extra trip to the Rosemead location instead where my packages will be safer. read more

I was charged $2 for one page of document from my USB drive. I found it very expensive!! The library nearby had their computers down, so I had no choice. read more

I really don't want to give any start for this UPS store, I try to ship an item for return to Microsoft. Want I first walk in, an employee saw me with with no label on my box, he told me that they will charge me $1 for using their tape. I was like are joking! I really give a $1, the way they art is does care for small shipping. Never come to this store. read more

I saw all the bad reviews but I thought I'd give it chance bc it was close by. I had four large boxes to return and the young guy at the front was very helpful. Not crowded, ample parking. I set aside an hour of my time thinking this might take a while but was in an out in about 10 minutes. read more

This is a joke to the ups franchise. a big joke. Alright, here we go. Problem 1: cashier lady was wearing headphones while talking to customers, sign that they do not care about who they are serving! Problem 2: This place has lost a couple of my packages that I sent out and this is the reason I stopped coming here. Problem 3: rude workers! that is all. do yourself a favor and go to the other ups stores around the area. This is the only rude store I have come across. read more

Originally from around Arcadia but now living in the Bay Area, my mom often ships packages to me. And when I am in town and need to ship things back up to the Bay, I come here. The people that own the store are some of the hardest working people I know. They are very through when they ship their packages, taking care to make sure none of the items are damaged when being shipped. They also take care to make sure that all your options are explained before you select whichever shipping is best for you. In reference to the other reviews that I've seen, I've never had an experience like that. The owners always greet me and ask me how school and work is going. I've also seen them answer questions and questions from customers (sometimes really annoying and stupid questions) with the utmost grace and patience. Highly recommend! read more

I can't put my finger on it; but this store is like one you'd go into in some remote town where the people working there are oblivious to your needs because they're busy carving up bodies in the back. Which is one thing, but when I need some semblance of reassurance that my package is going to be delivered--it ain't so great. read more

I am honestly impressed by the customer service I received at this UPS location. I believe Va was the UPS representative who helped me. I came in with a package I had to send with absolutely no idea how to send it, but he got it taken care of in no time. I have no clue why this store has 2 stars, but it definitely deserves a full 5 stars based off of the customer service I received from Va. read more

The worker Va is A1. His customer service is professional and he gets the job done fast. His work ethic is admirable and keeps a positive vibe when he works. read more

Been a regular customer there for a long time. All the staff are very friendly and extremely helpful. I rent a mailbox from them for years and they have never lost any of my mail or packages. The best thing is whenever I receive any package they will call to inform me right away. Money well spent with the extra services they provide. read more

Saturday, I had to drop off a pre-printed label package. I first went to a local place, the owner said he had to charge me one dollar to drop it off, and he was not able to print any receipt. I didn't feel comfortable without an receipt, then he told me about the location of the UPS Store, which does print receipt and no charge. I thanked him and drove to the UPS Store. It was mid-morning, as I walked in the place, there was one customer at counter, I was going to wait behind him, before I can stand still, a lady came from the side room and waived me to the next counter, took my package, scanned, printed and handed me my receipt. I was in and out in probably 1 minute. That was service! read more

Robert is very rude. He talks over you, cuts you off. He says he's the supervisor, if so, good luck to everyone who works there. He told I'm calling the wrong place he wouldn't even check to see if my package was at his store even though it was because I received an info notice saying it was. I'm trying to pick some gifts up for my kids before Christmas and this sad angry man clearly needs a new job or some joy in his life because after receiving "service" from him I'm feeling really annoyed and frustrated and "customer service" doesn't seem to be his calling. I don't even want to get my stuff that I PAID FOR just to avoid this person. I did everything the info notice said. I called the 800 number which Robert was trying to shoo my off to rather than doing a little work. I went online to track where my package is at, no status update. So I call. And I was the lucky caller who got Robert. Good luck to you, angry old miserable man. read more

There I am on Saturday morning, freaking out because I have to have a bunch of paperwork shipped across the country and it has to be there Monday morning. The US Postal Service has been a mixed bag getting my things to certain places in a day or two, but everywhere else charges an arm and a leg, right? I was on my way to the US Postal Office, when I remember that there's a UPS store not far from it. I decided to stop on by just to see if they could do it and what the price would be. I can't remember his name, but this older gentleman was the nicest guy I've met in postal shipping. Really nice guy insures that my package will be there Monday morning and helped me fill out all the paper work. We go over everything and he then tells me of the shipping charges. Best thing, he doesn't try and push the most expensive charge but rather the cheapest that would actually work for me and have it there on time. So long story short, staff is super friendly (I watched as I was finishing stressing over the contents of my package and filling everything out) and they don't try to push expensive services on you just to get more money. I'll definitely ship through this store from now on :) And you have to love that you can watch along as your package is shipped from place to place unlike the USPS where it only says stuff like "in shipment center" and that's all it will ever say even long after delivery. read more

The man who helped me was rude. He was so intent on noticing the condition of the box that I was using that he completely ignored what I was saying. I wanted to return a product back to a company, so I pointed to the address on the label. Come to find the package arrive at MY door because he simply took the old label and put it back on my package. Had he listened to me or not rambled on about something else, maybe he wouldnt have essentially wasted my time. read more

Yelp should really introduce zero star rating system so I can give it to this store!!! Worst service ever, the staff/owner, an old white man, he kept my package and lied about it, even though the package was just in the corner. Finally, I got my package back, he accused me of giving so much trouble to his work and told me never come back, then!!! He mumbled, "Asian is the worst!" read more

This is the worst UPS! Horrible customer service and horrible professionalism. Forgetful when you hand them your I.D. to pick up package. And will not acknowledge you if you come in waiting and they with a customer...you will be awaiting until you have to inform them. The tall older man, extremely rude on the phone and in person. Had to take a harsh tone with him, when picking up package. Try a different UPS store, not this one. read more

First and last time I'll visit this store. Terrible service, no refunds, will not take credit and rude employees. BEWARE. Came in with a return package going back to Overstock. Got the biggest attitude from the lady there. As soon as I step in she says, "what is that??" "It's a return, I have a label," I said, showing her the printed label Overstock gave me for the return. She then tells me that the return needs to be in a box, to which I told her that I received the package that way. It was an ottoman that Overstock shipped, wrapped in plastic and pallet wrap. She looks at me for a few seconds and says, "A dollar!!," rolling her eyes at me. "A dollar?" I ask. "Yes, a dollar for tape, you need to tape the label to the package," she says. I ask my two buddies who were with me for a dollar and none of us were carrying cash. I hadn't anticipated that they were going to charge us to tape the label to the package, knowing that UPS offers FREE clear adhesive envelopes for labels printed on regular paper. "I'm sorry", I tell her, "we don't have cash, do you take credit." "No, cash only. You don't even have a dollar???, she says in a very condescending, and demeaning manner. I shake my head and she says, "You want to pay a dollar with a credit card??" By now, i'm getting annoyed. My buddy pulls out his ATM card and tells her to charge him on his card. She take his card, swipes it and makes him sign. We are ready to walk out of there with the ottoman and the label still sitting in the middle of the store and she's about to leave her register and my buddy says, "thank you, but we didn't like the attitute you gave us." She turns to us and argues that she didn't give us an attitude. We beg to differ. That's when the tall guy steps in and starts yelling at us, and says that it's UPS that tells them to give us an attitude. "Huh?, UPS tells you to give us an attitude?", I repeated, incredulously. This is a little too much trouble just for dropping off a package that had a prepaid "RS" label from UPS. I told them that I'll just drop this off somewhere else and requested that my buddy be given a refund on his card. Then the guys says" NO Refunds!" Ok, fine. We walk out of there with my ottoman, which is not very big, and which i'm able to easily lift by myself. The tall guy follows us to the rear parking lot and decides to take my friends license plate number. We're not sure why, but he does. I ask him for his name and he doesn't tell me. I ask him again and he says it's "Bob" And we drive away. Terrible service and a complete nightmare. I have 3 UPS corporate business accounts and I figured it would just have been easier to drop this off because it's near my residence and I don't drive a sedan. Big mistake. I'll be contacting my regional UPS sales reps (2, CA) and (1, TX) and telling them about this incident. I'll be very hard pressed to continue using them for my businesses if my customers are getting this type of service from their UPS stores. read more

Worst service ever. Guy at desk is rude and doesn't like questions asked. Once he finds out you have a question he reaponds with attitude. UPS is represented by this person and does not represent them well att all. Save your time and money and elsewhere that will answer your questions and provide basic customer service. read more

I stopped by here yesterday to drop off two pre-labeled packages. The barcodes wouldn't scan apparently because I printed them too large...the Asian lady rudely told me not to print them so large next time, if they can't scan it, they will just toss the packages aside. Her service was terrible! I've dropped packages off to other UPS locations before and never had a problem, even if it was, there are better ways to inform a customer. I won't be returning to this store. read more

DON'T GO! I would choose a no star or negative star if Yelp let me. They have the worst service ever! I prepaid my shipping fee for my package, the employee there helped me to sign it because it is a secured package with this insurance I bought together with the shipping fee online. Then an old bald guy suddenly came out, tore MY PAPER up rudely then threw them on the ground, yelling at me! He yelled because he thought he couldn't help me ship this package just because he didn't want to take responsibility of this shipment under the insurance protection.(and yes, UPS DO provide the insurance service, and his store is a UPS store...) I will NEVER come to this store again. read more

I wish I had read the reviews about this place before I went in. Zero fkn stars!!! The asian lady working the counter was rude as fuck. Never once acknowledged any customers in the store, came out looking like she had a stick up her ass, and made me want to punch her. She obviously looked like she carefully spent an hour doing her makeup, maybe spend that hour learning how to smile and greet people! There were two young high school kids in front of me that wanted to do an Amazon return just like I did. They had no clue, asked her, and the sour bitch pointed to where they should put the boxes. They asked if there was a way to track their boxes and the bitch just glared. I stepped in and said you guys better get a receipt to insure this store got your stuff to which the bitch frowned and mumbled some dumb shit under her breath. My response? I straight up told her "you better check your attitude." Her response? Just another glare. If she had said anything I'd probably rip her a new one. So another worker came out to help me and I asked him wtf was up that bitch ass lady and to my surprised he ignored my comment about her. Perfect, you got an old asian bitch in the house and a stone deaf old white dude. At least the white dude was nice about printing my receipts without a crabby attitude. This store needs to fire the asian bitch who looks like she has an yeast infection daily. I rather take my packages to the Arcadia Baldwin avenue location. They are always smiles and voluntarily ask you if you need a receipt. read more

I went in today to mail two international packages and the manager bob was a complete jerk. Bob is condescending and UNPROFESSIONAL. I have never encountered a manager that was so rude before. I had paid for my packages online, printed out the receipt and papers necessary to mail out, I went into the store and he asked me to leave and go to a UPS store to get the boxes. I asks him aren't I in a ups store right now? I have all the reciepts and paperwork filled out, the boxes are paid for so please give them to me. In response to that, Bob the incompetent manager said, " I'm sorry. The boxes are only for customers who pay here and not online." I argues with him for half an hour before he finally gave me the the boxes that I paid for online. Seriously, how can you question and deny a customer the items they bought online because it is inconvenient? Managers like this are the reasons why people stop going there. I hope Bob changes soon or his ignorance will force people away from this ups store. read more