i thought ups was reliable. not so by that "employee": no tracking number despite they gave out receipt. evasive once i call. no response. mean. does he steal from us: precisely! obstructing.. that's how we spare time in car! read more

omg, don't go there. There is one old grouchy guy working there that picks a fight with customers for absolutely no reason!!!! One time he started arguing with me because I wanted to just drop off a package quickly and was not planning on getting a receipt. In every other UPS stores do that all the time!!! And one time, he through my packages around and smashed it on the counter TWICE while making rude statements, for again, really, for absolutely no reason at all. This place is not acceptable. The guy should not be in customer service profession. read more

They stayed late for me to ship a very important package. great people - highly recommend!

I've been going to this store for about 18 years. It's a local business run by a man and his dad and it's an adorable business. If it's busy, it can be slow but that goes for Kinko's or any other place. I go here because it's convenient and they also have notary public service (just call before you go for this because there are fixed times this is available.) read more

Love this store very convenient for my needs. Skip and his are very helpful an have a lot of knowledge. I say keep up the good work.

The gentleman running this store is incredibly rude and condescending. It's a shame. I rarely write negative reviews but my encounter with him was inexcusable. Boo. Go to a different store if you want a pleasant experience. You won't find it here. read more

The white male that works around 6pm is very rude I came in to send out a package and after I paid for my package to be sent I had more questions. He said he had to help the person who entered minutes after me BC she was in line. I told him I'm still here and I have questions to ask about boxes and packaging and the guy behind the counter replied Well she has packages to send in a rudely manner. Maybe he was tired or the end of the day But he needs to be professional at all times UPS corporate needs to talk to this rude Caucasian male read more

Was just dropping off a package and asked the gray haired man with a beard and glasses if I could leave the package on the counter. I did so politely and he snatched the package from my hands and threw it on the ground behind him. Extremely rude and unexpected. This individual needs training on customer service. Seems like other people have had the exact same experience so guess this behavior continues to be a problem at this place. Any other place this guy would be fired. read more

Ali is new owner and always is attentive and takes care of us quickly and politely. I had a fragile family heirloom to ship to Portland and he not only packed it so carefully but efficiently and it arrived totally safe to the loving arms of my sister. Ali provides the fine service, friendly service we always received from the previous owners. Thank you and welcome to the neighborhood. read more

These guys are great, nice, helpful people but everyone needs to just chill and be patient when it's busy or come back later, which is what I do sometimes. read more

I have been in this UPS store on/off for a couple of years infrequently due to my only need is to Drop Off the Pre-Labeled packages on their table/counter top. Frequently, a 10 seconds drop off tasks for me is...The people inside (I don't know their names) would just ignore me and left me standing for over 10 mins while they would be busy cleaning their own tables, putting away their packaging tapes and doing their own paper works, etc.! I think that's very slow, rude and ignoring customers on multiple times! So, I will just go to other UPS stores for drop off even though it's further away from my home! Avoid this store! read more

Skip was so great, really went above and beyond to help me out. He listened to my complex story and ask and really helped me out big time.

Very friendly, personable gentleman working the counter. Makes me sad to read reviews from impatient, self-centered, privileged millennials that feel the world revolves around them and who have zero patience for actual interpersonal communication with a real person. Show some respect for your elders. God forbid you have to actually wait in real life if he's helping another person. read more

Skip is a curmudgeon who has no right being in customer service. He is grumpy and rude. When asked if I did something wrong, his answer was your asking questions and I have things to do. REALLY. REALLY.. DID YOU JUST SAY THAT???? I will never go to this guy again. RUDE. RUDE. RUDE. read more

I don't know why I even picked this place for pick up for a second time. It's bad enough you'll be waiting in line for 30mins but there's also no a/c so you get extra irritated. Don't go here. Old guy is so slow and takes forever. Always a line. I don't understand how every time to pickup my package it takes 20-30 mins! I'll drive the extra few minutes to the other ups from now on. read more

If I could give this store a zero I would. I had a Amazon return and he wouldn't take it and said I had to package it before they accepted. I said that's funny that other UPS sites in the city have no problem taking it unpackaged. Reply was each store has different policies. Ok sure, I'll take my business elsewhere. Laziness doesn't get you business. Poor customer service as there was no other customers inside and the rep was just sitting there surfing his cellphone. read more

Not only is the owner helpful, personable, and efficient, but he's also a Notary Public, and I've used his services several times. He was more knowledgeable about the correct way to do notary than two others I went to who ONLY did notary work. I had complicated paperwork that had to go out internationally, and also lease documents. Related to mailing packages, he was extremely helpful as I wanted to make sure something I sent was not going to break. He repacked it for me, and made sure I understood what was needed. Also when something had to be returned, same great service. I have been to 3 other UPS stores in the area and since going to this one, would not go anywhere else! The store has recently been updated and remodeled, making the experience even better. read more

We were there Saturday at lunch time and the notary was not helpful. He was bordering on rude and not customer friendly.

Wow! Incredible customer service. Ali accommodated me in setting up a new mailbox from Hawaii as I. am moving there soon and made it incredibly easy to do. I am so glad I chose this location, I can see they are on top of things and very professional. 5 stars here!!! read more

If a zero rating could be given, that's what this store would get. It's one thing to conduct business with the older gentleman that runs it ( the father). In the other hand, that cretin of a son needs to find another job, not one where he needs to interact with customers. RUDE is a nice adjective. To call it what it actually was would be vulgar. After standing at the counter waiting for this person to finish his dog conversation while I stood there, he turns and gives a "yeah" like, geez, please do me the honor! I had an AT&T modem to return, with a pre-printed return label. AT&T specifically says to just return it as it is, and personnel at the UPS stores are supposed to inventory it, seal it and mail it. In addition, last time I had a return of similar material, the older man stated that it's better not to tape or adhere any labels to the packages as he checks them and them puts them in a pouch. No problem. I explained this to this overweight blading excuse for a customer-service agent. This knucklehead with a balding mullet ( TIP, they went out of "fashion" -if that can be said- in the 1980s) replies with a " .....I don't know what the F you've got going on there". Like, what did I just use, sign language.........? Again, I explained to him that his father had instructed me to return it as I did, AND AT&T also required it to be taken in for return back as it was. I actually had it all neatly packed. This person gets annoyed, irritated or I don't know what his problem was. Maybe because I did not look like a slob and am in shape, and have all my hair, he got mad ....? I tell him " what is your problem ? Why are you being so rude". He engages in a back and forth "I'm not being rude". I reassure him he is not only being rude, he is being downright asinine, and to put it in check or he is going to have problems. I see this is not going anywhere, so I opt to just leave, YES, I told him that he was an A hole. He was, and he being one by being impolite, rude and downright disrespectful. I mean Who TF do you think you are talking to, BUD ........?! I was done with this clown. As I walk out , I let him know that I am going to call UPS and file a complaint. His response " you go right ahead". Really? I just did, to the major Corporate UPS in SF. I said that I felt bad for his father to have to have to deal with a winner like him. The expletitives that followed were the expected answer from a person of such caliber. I also notified him that it was fortunate for him that that I was a gentleman and could not do anything about this. His response " get the F out of my store!". I mean, are you SERIOUS ? Too bad that I have WAY too much invested in my community, my family and my career to take matters into my own hands and give this aging, mulletized BOZO a lesson in manners. GO TO the Borel store on Bovet Rd. They guys there knew EXACTLY what to do, very politely and with no hassles. Time for this place, or that moron to go work at the car wash up the street. That's about the only place where his lack of skills can probably be applied ! Enough said. read more

Best ups store I've been to in terms of customer care. The service was just great! The guys were so nice and helpful

Pathetic service! I went here to get some documents notarized. This guy had this attitude as if he were doing me a favor notarizing my docs. He started off pretty rude even while instructing me where to sign and where not to. I had a bunch of documents to get notarized so was sifting through them and this guy grumbles saying "Cummon now I don't have all day here for you". At that point my gut was to just gather all my docs from him and leave for another notarizing place. But on second thought I thought if I did that, this guy may cunningly charge me for even the few documents he had begun to have a look at. I was in no mood to argue. So in reply I just gave him an angry look and gulped down a larger part of my ego to get this work done on a Saturday afternoon when the probability of finding another open notary was questionable. Btw, this rude guy wasn't the older one but probably in his 50's. The older guy here did make an effort to make casual polite conversation with me earlier when I was waiting there. If you have a choice, DO NOT GO HERE! read more

I would give them 0 star if i could. 2 old grumpy workers. Bad service. Yall need to hire new people. Waited 1 hour just to send a frickin letter. I would not recommend this ups, don't waste your time. read more

I knew immediately that the management had changed, because the store was so clean! The former managers were nice enough, but walking in today was so welcoming. Very polite, efficient, and appreciative on both of our parts. read more

Skip is a sweet guy so please stop hatin' on him. True, he may come across as being grumpy at times and certain crybabies and/or poor sensitive souls might take offense in that. Grumpy as he was, he offered to store a bulky box of two U-Verse receivers and a router for me, when he realized that the shop's internet connection was down and he couldn't process the return order on the spot. When I came back the next day, all the paperwork was already there for me to sign. I was in and out in 10 minutes - 8 of which was spent chatting with him about random stuff, including how he is not a big fan of the AT&T equipment return process (and nobody is). So strangely enough, I am rather fond of him. Maybe because he reminds me of Carl Fredricksen (http://pixar.wikia.com/Carl_Fredricksen) sans the tennis ball-lined walking stick. read more

Bitter old man that works there is soooo slow. They asked me for 50 cents for 2 pieces of tape to close up my box. It's never easy to get in and out of this place. read more

Terrible and slow customer service. There is only one staff when I went during a busy Saturday morning. He was taking his sweet time with even the simple tasks. Go to Burlingame downtown UPS if you have a choice. read more

The nicest guys work here. I've never yelped a UPS store before but as I dropped off my package the guy spent five minutes of his day to explained how I could better protect my packages from theft, loss and damage. Thanks!!! read more

Always had good service here. Sometimes the line is a little wait but find that at any UPS or FedEx Store

Terrific. Have been using them for years. They go out of their way to help me and without them I would be lost. I commute between two continents and they keep me sane. Thank you Mark and Skip! read more

If you want anything sent promptly, do not go there. We dropped off a package on the 8th and it only left that store on the 11th!!! This is unacceptable. The guy probably just put my package at the corner and wait for it to pile up and then send it out. My husband called the tracking number and just found this out. He even knew I wanted it to go out as fast as possible with the most inexpensive way. What a cheat! I will never go there again. read more

On April 15, 2014 I was in the store look for a box to ship my items. There were numerous boxes again the wall. I began to check the boxes against the wall with my package. Immediately the employee, a white man in is late 50s, wearing glasses, raised his voice advising me not to tear up the boxes. I told him I was not tearing up the boxes but comparing sizes. He told me to measure my box because he has more boxes in the back. Mind you this is my first time here and there are no other employees to assist. He was unprofessional and has zero customer service skills. He tried to argue with me while people were in line. I told him i would take my business else where What a loser. If I could add zero star ranking I would. read more

Dropped a return-to-sender package with them and the package was lost on its way back. Not sure what happened there.

Open at the oddest times, seems more convenient for the owners than the customers. And I definitely don't appreciate the religious commentary upon Sunday hours inquiries. Keep your opinions out of your work place or you'll lose more than just the $ that pays for your tythe. read more

The new management is AWESOME! I was there to sent a package to TX. Ali, the new owner, was super polite and super helpful! Unlike the previous owners, he greets customers with big smiles and attends their business with agility and efficiency. He listened to everything I asked for, helped me to pick the most reasonable option, and I was in and out in only a few minutes. Couldn't have asked for a better customer service. Well-done! read more

Ali was super helpful to my wife and I as we needed to ship a lot of things to Japan last minute. He was very professional and even stayed past closing time to help us repack boxes to get a lower shipping price. Cannot day enough good things, beat UPS ever! read more

Amazing customer service and super friendly. I went in to overnight a birthday gift. I showed up with a large box I had at the house and I was going to get packing material and tape from them. I didn't think the box size would have such a significant impact on the shipping cost and I was happy that I didn't have to buy a box. I was helped by Ali who is either the manager or the owner and he immediately asked if that was the only item I was shipping to which I replied yes. He immediately checked the shipping cost on my box, which I guess is related to box dimensions and weight. He then proceeded to get another box that was of a much more appropriate size and showed me the huge savings even after the cost of buying the box. This type of integrity is hard to find these days. It would've been much easier/quicker for him to have just done as I asked and definitely much more profitable for him. If you want honest and sincere service then this is the place to go. read more

We've gotten our business mail here for 9 years. The location is great and I can always find parking. Skip and Mark are always helpful and friendly. They go out of their way to call us if we get a package they think might be time sensitive. read more

Don't understand some of the criticism for this place? I have been doing business here for years and have always found the staff to be very courteous and helpful. Great location for me, also. read more

Reliable, nice neighborhood, helpful, willing and easy to deal with, faxes and copies for us, a true service. Thank you for your help, in keeping paperwork as important as it should be. read more