Really irritated with the lady who runs this facility. I had to pick up a MyChoice package and misplaced my driver's license. Unfortunately, chemo brain gets the best of me. I decided to use my passport which she denied. Said it had to be a driver's license. Went home and searched for an hour for it and returned back to the store to get my package. She refused to give me my package again because the address on my DL didn't match what was on the package. I have never had this problem with other UPS Stores. I only chose to have my weekly inventory shipped here because the other local UPS stores were full and not taking UPS MyChoice deliveries. Explains a lot! read more

These people ROCK! I've had a crappy last few months and needed a document notarized to get my totaled Jeep compensated. They not only answered my call immediately and when I asked if they did notary service they said come right in, I got there and there was no wait! Not only were they friendly, they went out of there way to help me and didn't charge me a dime for the notary service. It's Christmas time people!!!!! They didn't have to be awesome. I wasn't expecting awesome. But I got it. 10 stars if I had my druthers! read more

I double checked to see if the other reviews were talking about the same store. Yep, that's the one, so I'm perplexed because I had a very good experience. I took in two packages to get a quote so I could bill the buyer. That went well, so I brought the packages in a day or two later ready to be shipped. The price quotes were spot-on. I was surprised that the cost for these two over sized packages was about the same as large flat rate boxes from USPS (but the contents wouldn't fit in FRBs). When I finished the transaction, I asked the gentleman who helped me if he could give me a ball-park price of what it would cost to send a similar package to Essex, UK. He was very knowledgeable and informative. Without going into details, he pretty much said it would be cost prohibitive. Through them, the same package would cost hundreds. He said I would be better off going through USPS as long as I kept it under a certain size and weight. I appreciated his honesty. My only criticism is they need to check the spelling on a couple of signs on the wall. "Don't let this happened to your package..." should read "Don't let this happen to your package..." read more

Bad ups store ever! I rent a mailbox there first and I was sending a lot package to the mailbox which value more than a thousand! Than the person who work there call me telling me they closed my mailbox coz I don't have a U.S government issued ID, just because I am a international student. And they refused all my package, and asking me for $8-$15 per package(depends how heavy it is) I already send more than 30 packages! Very bad experience. read more

I attempted to go to this location to make an amazon return with specific email instructions saying that UPS would package the product for me for free and the staff refused to package it without me buying their products, simply blaming Amazon and the Amazon QR code. Instead of trying to work out a solution, the man I was dealing with was dismissive and unapologetic. I asked if I could use a discarded box I saw in the store to which he agreed, but then said they would need to charge me $1 for packaging peanuts (I reminded him it was a $15 knit beanie, not fragile so peanuts were really not necessary). He then said it would then be $1 to put a piece of tape on it. I understand UPS can't give supplies away but considering the fact Amazon's email advised UPS would package my whole item, if all they needed to do was put tape on a trashed box then I would say they were making out better than they would've had they needed to supply all materials brand new. The male staff member on duty kept just saying "we are a retail store" as if that was supposed to be explanatory. Maybe he read that in the handbook to pacify customers? And since the owner reads & responds to these, that comment is ineffective. I truly felt disrespected in front of another customer as well when leaving and the female staff sarcastically yelled after me to have a nice day from the back of the store. Do not come here for customer service or service period because you will get neither. I will be escalating this to corporate and to Amazon as well. I can see why this location has low reviews compared to other locations. read more

The Worst experience IVE EVER HAD WITH UPS EMPLOYEE IN THIS STORE. The Asian girl was not willing to help at all. Refusing to give out a label stickers for shipping. I had to ask for a manager to get a sticker!!! Wow ... never had this kind of service in Any Store ever... NEVER GOING TO THIS STORE. I would give THIS STORE a Zero if there was one. read more

I've had a business mail box at this store for 8 years and through 3 moves. I'm on the road frequently so I'm not the easiest customer to have. The owners have been excellent at watching out for me and my business. So good that even though I now live on the Kitsap peninsula I haven't changed stores for fear of finding service nearly as consistent; instead I pick mail when I visit clients on the Seattle side. Glad I choose them as my store. Highly recommended. read more

I've gone to this ups for years. I saw someone from the store respond to some poor reviews trying to assure their customer service.... But honestly, if you go for yourself, you will quickly realize that it is not great. I usually have prepaid packages but I've also had things packaged there and whenever I go I just feel so unwelcome. Barely a word is ever spoken to me. If I have prepaid packages they just motion for me to dump them on a certain place on the counter. I tried asking if there was a way to make sure my package would get sent through and the wife just basically shrugged me off and made me feel like it was stupid of me to ask. Didn't offer to scan and give me a tracking number or anything. Even when I went and had something packaged there, I had my babies with me and it was a large package and they just threw it in a box, threw packing peanuts in there without hardly two words and just charged me whatever it came out to. All the while talking to each other but never making any effort to even smile in my direction no matter how friendly I tried to be. And I can confirm that they take issue with accepting prepaid packages on Fridays. I was shocked when I went to a different ups and they said they accepted prepaid packages on Fridays because I thought it was just the ups way for so long. I have nothing against ups, my husband worked for them but this particular store is definitely not my favorite. This is not a one time, had a bad experience review.... This is an overall, terrible location, you will know as soon as you go review. I'm happy that it's no longer the closest one for me. read more

Went here with a preprinted return label, which has never been an issue anywhere else. I was shocked when the man behind the counter tried to scare me into buying extra insurance because of the label. He pointed to a large stack of boxes by the front door and told me if I didn't buy the insurance, my box would be put that pile, "where anyone could take it", but if I paid an extra $15, he'd keep it safe behind the counter. WTH?! I decided to chance it, and the box made it, but I will never use this store again. read more

$18 to send a 2lb. small parcel via ups ground to a domestic address? Do they really have to charge so much over the going rate? Ridiculous.

I never do reviews but feel like this one is needed. I've been going here to ship my packages for the past few months, and they have COMPLETELY lost my business. Not only are they not wearing masks, they are up-charging me on shipping costs and supplies. A couple weeks ago I bought a large box at another ups store near by. They charged me $8 more for the same size box at this location. At this location, I go there to ship the large box, and they were going to charge me $140 more then originally quoted. They measured the wrong measurements and said "if I cut the box down it will be cheaper". I did my research, and measurements correctly and they were measuring my box wrong just to make the extra money. I'm never going back here. I went to FedEx down the street... guess what. They charged me for the ACTUAL box dimensions and didn't try to scam me. So go to FedEx down the street at Aurora Village. They'll treat you better. read more

Service has always been friendly here. It tends to be crowded and a bit slow but otherwise OK. Not quite as good as the Edmonds Highway 99 UPS. Seems like someone different waits on me each time I go here. read more

I had to ship a piece of equipment, roughly 24" x 18" for repair. OMG -- The price for packing was OUTRAGEOUS!! They charged $66.26 for PACKING . I get that prices for shipping have gone up in the past few years (we won't debate the price of fuel argument that I have heard shipping companies use) but come on. That did not include the actual shipping rate. Person working counter totally lacked in any type of customer service skills - totally rude. I had to ship this UPS as the company doing the repairs only takes UPS but I will NEVER EVER use this location willingly again. read more

Feel free to use this location if you want to take it in the shorts. I left with a bad feeling about what I had been charged. My friend upon receiving the package took it to two UPS Stores to ask what they would charge? I was overcharged by more than $30 they said. When I tried to resolve it. The owner simply argued I had accepted the estimate with no customer service skills whatsoever. BOOOOOO! read more

This is my go-to ups store! They're so friendly, and get you in and out FAST. I also have a mailbox here. I've never had a bad experience at this location and the family that owns it clearly cares a lot about their business and clients. I bring them a TON of pre paid drop offs and have never had any issue with that. read more

I stopped by this store twice in the last couple of weeks for notary signatures. I was helped by a gentleman the first time and lady the second. Both times I had excellent service. Prompt and courtesy. Thank you! read more

I understand that any UPS store has rules and processes that it must follow. Any good business does. However, being rude or curt with a customer who comes into the store for information or hanging up on that customer later on the phone really is not good customer service. Having employees who are patient, ask questions and honestly try to help is the heart of any business. That was not our experience with this UPS store today. The issue that we faced I understand. However the curtness and rudeness of two individuals in that store I cannot comprehend. If you decide to use this store know that they will follow their processes, but their commitment to being nice while doing it is pretty limited. It's a choice......to be nice or not nice. read more

I received a propeller, shipped by me through UPS from England. Since it came with the wrong hub, I needed to ship it back to Rhode Island distributor to have a replacement part installed. The distributor gave me their UPS number and told me to ship it second day. I repacked it carefully and went to my local UPS store on Ballinger Way. All I heard from the store clerk was what they would not allow me to do. He measured the box to be 10 x 16 x 16 inches (actual size 9 x 16 x 16), and had the recipient fax a prepaid address label to the store. For this unnecessary service I was charged $2.19 for a single page. Finally, the store accepted the package. So, I was treated rudely, nickel and dimed for the fax, and cheated on the size of the box. My recommendation: when you need to ship, go somewhere with better customer service. read more

Website and hours on door says store is open until 7pm. Arrived at 5:50 to simply drop off a box. Store locked up with employees inside. Gentleman came to do to say they were closed. I asked if I could just drop off a box and was told they weren't even supposed to be open today. Who the hell opens up and works if they weren't supposed to be open. If you're slow and want to close up shop just say so. Don't lie about it. read more

Thank you to Jolie for resolving this issue. She contacted me via Yelp (thank you Yelp) as soon as she was made aware of the situation. I understand that the receipt was necessary for their inventory so appreciate the resolution and that the manager was able to refund my purchase. read more

Fabulous employees, Awesome owners, great service and prices.... have been with them for years with a private mailbox, while also using other services, I highly recommend them! If they can't help you, they will refer you to who can! The Nordstrom of mailbox stores:) read more