I went into this UPS store to have a passport photo retaken because the one the manager, Miguel had taken the day before was blurry. He was incredibly condescending and kept implying that I wanted a retake because I didn't like how I looked, rather than the blurriness of the photo. He told me I could stay for a "photo shoot" as long as I like but it was going to come out the same. My husband had his taken at the same location two days prior and his is clear so I know that isn't the case. Miguel also followed with, "the only two people who are going to see it are you and the passport agent" and that if I didn't like it I should go to the courthouse to have it retaken. Ugh, again like I was concerned with how it looked rather than my renewal application being rejected because of the quality of the photo. I was really disappointed because he was very nice the day before when he took the initial photo but when I came in for a correction, he was like a different person-very condescending and passive aggressive. In response to the UPS store comment for clarity: you're right, "I didn't have time" for a photo to be rejected and have to send in a new one because the quality of the original was not good enough. My issue overall was the condescension from the manager after addressing the blurry photos. Bummer. read more

I had a return with a pre printed return form. This store took it and even made me buy an extra box. It was a roomba. The tracking NEVER appeared in any system and 3 weeks later vendor did not receive it. Don't leave anything with them. See you in small claims. Thieves. read more

I rarely write good reviews, mostly bad ones bc that's when you're fired up and motivated, right? But the guys at this store are seriously amazing people, workers, I had to write a review. Every SINGLE time I go here they acknowledge you as soon as you walk in the store, they anticipate your needs, "is that an amazon return?" "Just show me the bar code", are SUPER friendly and just amazingly pleasant and hard working!!! And they are this way to everyone! Bc I hear them greet other customers as they come in. Thank u guys for being amazing!!!!! Seriously come here, you don't want to go anywhere else! read more

Miguel, the manager, takes pride in his work and runs an excellent shop. I've never had a single problem whenever he was there, and in fact in the 2 years he has been in charge there has been a noticeable improvement. Problem employees are gone, the others are better trained and not only is everything great, but the atmosphere is light and fun. Kudos. read more

This is the absolute worst customer service I have ever in my life experienced!! I went there because USPS had already closed and I had 3 packages I had promised my customers were going out. After finding out their prices are almost DOUBLE the cost and making a calm statement about this the associate MIGUEL was non-stop making comments about how UPS is better then the Post Office. I told him my statements had nothing to do with him as he didn't set the prices. He kept going along and was non-stop mansplaining me and boasting UPS arrogantly. He was so condescending, rude and completely out of line. He made me feel nervous and scared to be there and got loud and aggressive with me. Keeping my cool I asked him if he was the owner of the store since he was so committed to defending it. He then got very angry and said I needed to leave and he was refusing me service. Me being quite taken back and surprised by this response I then started video taping the situation asking him kindly what I did to invoke such negativity from him? He then picked up the phone and called the police on me stating I was harassing him after he was truly the one harassing me. The nerve. After I was leaving he followed me out to my car mocking me on the phone to supposedly the police and yelling loudly at my car threatening comments. It was all quite strange and obscene and I would expect that he be fired immediately. As a classy young woman I have never been so publicly offended, I know many contacts and businesses in the area that I will make sure no longer use this store. Also the video footage of this will be going onto social media. If you have things to ship and want them done properly, elegantly and efficiently I would not choose this store. I literally had to come home and sage all of my packages after them being in that angry and abusive mans presence. Thank you. read more

The UPS Store - Shipping Centers Near Me - Soquel, California

I showed up .... wrong site. Miguel offered to cancel the return, he took my phone, changed drop off, printed label and gave me a receipt. Additionally he saw my package needed some love and retaped..... always surprised when service exceeds my expectations.... thank you read more

I honesty don't know how anyone could have had a negative experience here, unless they are an awful customer--of which, there are many in this town. Even reading some of the negative reviews, I can hear the hallmarks of terrible, high-maintenance, "I want to speak to the manager because I'm not getting the special treatment I think I am entitled to" customers. The type that will cuss counter staff out, then get into their Audi with a "namaste" bumper sticker en route to a yoga class. This is the only ups store I go to in the area because they are exceptional. read more

Thank you to the owner of the UPS store at 41st and Soquel. Had a pleasant encounter this morning. He was very courteous, efficient and pleasant. I will definitely recommend this store to my friends and neighbors. Thank you Mr Patel. read more

Super helpful and service with a smile! I usually always go to return an amazon or eBay package; they always greet me with a warm hello, scan the document, take the item(s), and ask if I'd like a receipt. Then they tell me to have a great day....with service like THAT.....YOU BETCHA!!!!!!!!!! read more

I absolutely love the customer service at this particular UPS Store, located at 4041 Soquel Drive, Soquel, CA - They are the most helpful, friendly, caring, people, and their service is superb - quick, and painless! During the holidays, when retail can be most challenging, they manage to have happy faces, and their friendly vibe still going. And that is why I enjoy bringing homemade Christmas goodies for them to enjoy! :-) read more

Had an awful experience with the remarkably abrupt and apparently stressed out manager here. I was refused service as he was triggered by my presence in some unconscious way. I found a store a half mile away with a whole different fit and feel where I got the notary public service done without fanfare or an employee who belonged behind a desk somewhere without customer contact. I've lodged complaints to the owner, regional manager and UPS corporate. I hope the young man will be given some training in customer centered service in these financially difficult times. read more

Absolutely worst customer service I have experienced in this service industry. Don't bother talking to the manager. He is the problem. Miguel was condescending and rude. read more

The owner is such a nice guy, the staff is great, always friendly - if you go in often, like I do, they get to know your name. Every time I walk in and one of them sees me it feels like the old tv show "Cheers"(where everybody knows your name) - they always have a smile to share, so personable, so willing to help. It's a pleasure to go in there and pick up my mail. Keep it up guys! read more

Very convenient location. I've mailed packages, they have copy services as well as notary services. read more

I think Sagar is amazing! I go out of my way to come to this UPS because he is so pleasant and has such good customer service

These guys are the best shipping partners in the business. Always treated with a smile when I walk in and always remember my name. The best service I have received in years. I highly recommend Sagar and crew! read more

This Ups store has terrible wireless reception and I was unable to present the barcodes as needed. I asked if I could use a desktop and the manager told me he was going to charge me for using the desktop. Not cool. read more

I don't recommend going to this UPS Store to get passport photos. After the initial photo was rejected by the County Clerk because it was too blurry, we returned to have it retaken but the manager wanted to charge us again because we didn't have a receipt, even though he recognized us from the day before. The retaken photo was even worse and the manager was rude and condescending. I wasted 2 trips to this store and an appointment at the SC County office. Customer service is everything, so save yourself the hassle and go somewhere else. read more

This place brings me lots of joy. When you walk in, there is always a friendly greeting--even when there is a line. The staff is collaborative and clearly, like to have fun while in a professional atmosphere. Prior to this morning, I have come for one thing or another--- package, notary.. or shipping supplies.This morning was a crappy one and I had to get things notarized, faxed and sent over various agencies and people. Dax and Sagar totally turned my frown upside down-- sounds cheesy, but a huge thank you for taking care of everything. Within 10 minutes everything was done, I had tracking numbers, confirmation receipts and I was on my way. Although FedEx is closer to me, I will be coming here from now on for dealing with faxes out of work. read more

Get help from Miguel. Dude's fast and the store's employees in general are very kind and good at their jobs. Give them all a raise

I used to love coming into this UPS store, everyone was so friendly and welcoming. But I went back to get a notary and that all changed.. I walked in asking for a notary and a employee I have never seen before by the name of Miguel yells "You didn't read the door we have no notary" and i ignored the rude manor tone in his voice at first, Then it started again.. as soon as I turned my back to walk out after he told me, we do not have a notary on staff. I hear him say "next time read the paper on the door idiot." To his coworker, Very rude. Not everyone is going to look at the door.. I miss the old employees that worked there I don't know what happened to this store. read more

Every time I stop by this store, I am greeted by friendly and helpful staff. They make it so easy to manage returns of online purchases. Shipping packages to family and friends is also a breeze. So grateful to have this asset in our neighborhood! read more

I'm a just starting out Etsy shop owner and I sold my first item last Friday, which was a plant. I went in Saturday with my package, carefully labeled fragile on the top and each side. On each side I also put this side up with arrows pointing up to make sure that my item would get to my customer safely. As I handed it to the clerk so he could weigh it, he turned it upside down and shook it. I quickly let him know that it was a fragile plant. He didn't apologize, just stated that items shift in transit. He then rang me up without opening the package to check if he had done any damage, assuring me that my described original packing would have saved it from damage. My customer just informed me that she received a smashed and dead plant. This clerk may have cost me my just starting business and definitely a customer. Never shipping from there again. read more

The two times I've made copies here I have gotten excellent help from this one young dude working here. Unlike that crappy FedEx in the Santa Cruz downtown area, when one of my files wouldn't print at the self-serve kiosk, the guy used the computer to print it for me, rather than telling me to rent a computer for $.32 a minute like they did at FedEx when I needed customer service. My boyfriend just dropped off a return package and it took barely a minute. This place is really fast. Not incredibly busy, but even when there are multiple customers the staff here seem able to multitask. read more

This place is efficient and friendly. The entire staff was very kind but Miguel went over and above and deserves a raise!

The owner and employees at this UPS Store are fantastic! I walk in to an upbeat atmosphere and am always met with friendly greetings and gracious service. Last week I finally begged them to teach customer service classes! Even if I'm just dropping off a box I always leave smiling! read more

The care and customer service with the employees at this location is amazing. I always seem welcomed and attended to. I get A+ service always. If any of them are having a bad day, I would never know it based on their upbeat energy and care. read more

This UPS store is simply the best. I went in for some printing, I had an idea of how I wanted it printed up, and Miguel made it happen. He took the time to help me with my idea all the while assisting customers as they came in. All with a smile and super efficient. You can tell that he cares about helping people and making the most of their time. I was really impressed with his customer skills, making sure that each customer was happy and in and out quickly, so important in this time of covid. For my project he found the perfect paper, printed my menus in color and they turned out so well my guests took them home as a souvenir of our dinner. He was so kind and gracious that it really made my day. Thanks Miquel, your store will be my go to for any shipping or printing needs. read more

Mr. Patel and his team are extremely competent and reliable. They have the workflow in place to anticipate and resolve unforeseen problems before they happen. I will continue to do business with this UPS store exclusively. You have to reward great sevice and Mr. Patel has always gone above and beyond. read more

Owner Sagar was very helpful today. I was in a jam and needed a couple laminated posters. Sagar made them right away and emailed me as soon as they were ready. Thank you, Sagar read more

I've never shared a bad customer experience via social channels, but today changed that. I had an absolutely HORRIBLE experience with the owner of the UPS store on Soquel and 41st (store 6455). My wife went there to ship 3 boxes to my son's new dorm last Thursday, and one of them ended up being delivered at our home the following Saturday! When I brought the box back to the store, I informed them of their mistake and asked that they ensure that the box still arrive on time per the original order. Rather than acknowledging that a mistake was made and offering to cover the cost of shipping the box per the original contract, they told me that it wasn't their problem, that they just use UPS for shipping, and that they are not affiliated with UPS (Despite the sign on their storefront). Worse, the owner raised his voice, interrupted me, and tried to talk over me when I was simply asking him to do the right thing for the customer. At one point he said "well, I'm not gonna pay for it!" referring to my request to make things right by delivering the package on time. He then told me to get out of his store. Finally, he said he would "try" to refund me but that it is a UPS issue. In other words, he didn't ship my package, was totally rude, and is threatening not to issue a refund. I have never experienced such ridiculously bad service in my life. However, there is a silver lining. After calling UPS customer support, I received a call from the Santa Cruz UPS hub manager. He apologized for the ridiculous treatment I received and asked me to bring the box in because it had never been scanned (no record of it...hmmm). In the end, he offered to cover the costs of shipping it 2-day Air across the country and - in doing so - restored my faith in the UPS brand. So, PLEASE DO NOT SHOP AT THE UPS Store on Soquel and 41st. They are a bunch of unprofessional amateurs who still haven't offered to refund us after our package to VT landed in our driveway on Saturday. read more

Shout out the guys working at the Soquel UPS store today! Sorry I didn't get their names. They were friendly and so graciously helpful! Not my close-to-home location, but I wish it was. read more

This store is AWESOME! I needed to have some documents notarized and sent out vis UPS. Sagar (The Owner) was extremely helpful and did an excellent job of balancing me and another customer at the same time. The other customer was slightly rude and I overheard this for myself. He never let them get to him and continued on with his excellent attitude. I could not have had a better experience. I read the other reviews before I wrote mine and I agree with another customer who stated, "I can hear can hear the hallmarks of terrible high-maintenance people". I was in the store for roughly 30 minutes as they tried successfully to multi-task two registers, two customers that needed notaries and lots of walk ins to drop off packages. If you need any type of mailing, computer, printing services, I would totally recommend you come to this UPS Store. read more

Miguel was super awesome! Was working by his self and multitasking with every customer! Great customer service!

Ok, so the post office in Santa Cruz, is OK it's actually pretty great for a "post office" 9I go to the one on Morrissey and the folks there are very nice - not downtown). But once I went to the UPS store on Soquel (right at the end of 41st ave)... I'm just inclined to go there instead! Andrea and Sager are just Super helpful, patient and efficient. they make doing this kind of office work a pleasure! And Jethro Handsome dog loves them too - sometimes he even gets a treat! Every time i drive by there Jethro gives me a little nudge asking me to turn into the driveway (I drive by there a lot!). So glad these guy opened up shop here! read more

3 thumbs up to Miguel at the UPS store in Soquel. Awesome customer service experience. He was sooooooooo professional, very polite, wonderful sense of humor, and a pure pleasure to deal with. This young man is a MAJOR asset to that store. Any boss would be lucky to have him on their staff. I was ready to fix him up with my single daughter. Lol read more

I had a great experience at this store. Everyone was really friendly and the manager went above and beyond in helping me out. I don't really understand the other more negative reviews about him. I had a great experience and this is the store I will use for UPS, scanning services, fax, passports, etc. read more

Extremely rude, when asked why my package was not yet scanned - the comment was 'we did'- when asked why it was not in UPS system- extremely defensive- I asked again and even worse- I asked for an explanation again- this time the 'manager' pushed my package at me and said to take it somewhere else- that is when I used and expletive (and not until then)- and left don't waste your money nor support this crappy place- there is another on 41st ave that is great and quite customer oriented. read more

Horrible service - again! Not COVID compliant, rude service agent - took my business to the UPS on 41st ave - will never be a customer at this location ever again. If the owner valued his business - he'd address. read more

I have been using this particular UPS store since they opened, even though there is a UPS store in Aptos that is closer to me. I have received unfailingly professional and friendly service from all the staff numerous times. However, when I was there yesterday to have my grandson's artwork copied and put into a spiral-bound book, Ariel exceeded my already high expectations with patient assistance and recommendations as to paper quality, etc., that saved me money and gave a good result. It was really above and beyond. read more