Horrible customer service by assistant manager Ben, the tall Caucasian guy who has a surfer appearance Go to PCH UPS store next to smart and final. They have never given me issue and go above and beyond. I made the mistake of going to this location to drop of 4 packages and as I walked in the employee behind the coutlnter asks if I'm dropping off my my packages. I say Yes and added that I need a receipt. He then tells me I'm sorry I can't take those, they're not going to take them. I assumed he was saying the truck left and they'll leave tomorrow, so I told him no problem I'll just drop them and take the receipt. He then says, no we're not goong to take the packages. At this point I'm perplexed about what he's saying and remind him I was here a few days ago and they took my packages and gave me a receipt. He then quickly says I see but im going to have to dent your packages. I ask for a Manager and he coincidentally says I am the assistant manager, so I say again well can I speak with the manager to see if they'll take my packages and he then says the Manager is in the hospital. He just went in today. I didn't want to argue with the this teenage assistant Manager who said his name was Ben. I went outside and waited for the UPS truck driver to finish his break and when he popped out of the truck I explained what transpired inside and he could not beoive it. The driver was super helpful and I helped him load the packages onto the truck without issue. This location has horrible customer service l and I recommend everyone to stay away and visit other UPS franchise locations. read more

This is my go-to spot when I need to return any Amazon products because it is well-managed and efficient. Today I came in to ship and return some floatation belts that I purchased for 2 senior citizens but unfortunately were more for a child's size rather than an adult. I asked for a box to buy and Camron (Assistant Manager) found a box that I could recycle saving me money. I appreciated his professionalism and care. He's a rockstar employee! Thank you. read more

Service use to be better. New management not customer oriented. Take your business to FedEx.

Nice location with ample parking. I chose this location because it has better hours than others. I have a mail box at the location. Whenever a package arrives requiring a signature I get email notice within minutes. I'm very satisfied with their customer service and being assessed by name when I enter. read more

Went to return an Amazon package via UPS on Hawthorne and Village Dr. Two employees, very disinterested. Said they didn't take Amazon right now. No explanation. It was UPS return with prepaid label. They just stared at me. Won't go to that store again. read more

I come to this location a few times a week for my small businesses and I love the staff here!! I'm in and out in a minute! I seem to pick the right days! I also like how nice all the employees are! Good customer service is rare these days but not at this UPS location! read more

Hands down the worst UPS store I have ever been to. I went in on Sunday (yesterday) and was quoted $68 to send a package. I went back in today (Monday) to be told the package would cost $108 to ship. Where did the $40 discrepancy come from? Please quote and charge accurate prices. read more

This place wanted to charge me $19 for regular mail . I explained that I usually go to a UPS that only charged me $6.52 for regular mail and the Guy told me to go back there and mail it from there because this location charges $19 for priority mail. The Asian guy that was helping me asked another guy ( tall , big, brown hair) And he sis the seem like he wanted to help answer questions . They didn't want to be bothered with questions . Horrible attitude . read more

Worst experience ever!! I went in to send a package like I do often and the ever so rotating staff informed me I could not use their location as a return location. Well we'll well ... idk why they've done this many times for me, when I asked for the cooperate number I was told it's a franchise so then when I asked to speak to the owner who was in the back he refused to come out and answer my questions. I will never ship through this store again, I took my package and left. read more

I had a package delivered here and they can't find it. All they did was give excuses and didn't bother resolving. Update: After multiple times going back. Same guy was telling me that my package wasn't there. Luckily another guy there stepped up and looked for it and found it within less than a minute. I liked his comment "that's wasn't hard to find". The guy telling me that he couldn't find the package was the manager. read more

From Customer 310 - The staff at this UPS store always have been, for several years, attentive, knowledgeable, friendly, and helpful in a caring and dedicated way. I'm always afforded the best service one can expect and the extra mile principle is a big part of their commitment to deliver this personal attention. read more

The 2 people working this morning made the difference. Positive, friendly, helpful, efficient.

These guys were hocking N95 masks for 5 for $80, cash only in the middle of the corona virus safer at home order. I wonder if that is company policy? It enough for me to never give them my business again. read more

I was blown away by the awesome customer service, very, sweet and pretty young Asian girl who helped me I didn't get her name helped with my Amazon returns was so polite. I should've tipped her. I haven't had someone treat me with that much totally sincere kindness in decades! What is also amazing is that they stay open to 7 on Saturday I don't know any Ups stores within 15 miles of me that do that. Great experience, really made my day. Keep up the great work guys. read more

the workers here are friendly, and do their job well. this location can get busy, but parking hasn't been an issue.

No internet on the day I finally made it to a UPS Store to do Amazon returns and they have a sign that says they do not have internet and can not process Amazon returns...makes no sense and was really inconvenient! Poor service and disappointing. read more

Used to use this location frequently for work shipments. Picture on yelp is of old owner. New owner is terrible!! Young y'all Asian guy. Moves and talks at a snails pace. Can't find anything, doesn't know what forms to use... Been here twice now under new management and both times took 15 minutes to handle 3 customers. Oh.... and he is rude. Do yourself a favor go to another location. read more

Went there yesterday and Anthony helped me out tremendously! He was thoughtful to my situation and very knowledgeable on how to fix it! ( concerning their Notary services) I was in and out of there in a Snap enjoying lunch across the street at Red Lobster before I knew it. Lots of parking, great staff....this UPS store will definitely be my go-to Location for now on! read more

I love this place!! They are always soo helpful! Today Medina helped me with the printer- he is soo nice and helpful! Also, when I was paying for my copies.... Marshall helped, with a letter/postage I needed to send out They are great employees... that should be recognized for a " Job Well Done!" read more

It's so easy to return items here. Doesn't matter how many items , they are always friendly and efficient. The only ones around open on Sat and Sun. Great read more

Honestly my favorite location. The guys here are always so friendly and helpful. To be honest, most ups locations compared to its competitors are by far better when it comes to customer service. I'm so glad this is the closest location to me because I'm usually a frequent amazon returns customer. Just got to remember next time to bring cash to tip them. read more

Really professional and time-efficient service. They seem overall, very dependable. I appreciate the fact that they let their employees wear exposed tattoos and ear spacers. Im so tired of the corporate places being so conservative when it comes to people's unique style. For that I will come back to this location. Docked a star for the terrible parking experiences I have had here on my lunch break. read more

It is operated by high school kids who don't have a clue on how important mail delivery is. They have made SO many mistakes with delivering my mail to other boxes, as well as me receiving mail from other people's boxes, including IRS refund checks, and payroll checks, it is RIDICULOUS!!! Luckily, the poor people who had checks delivered to my box, got them back. What would have happened, though, if I had either thrown them away, or worse, if I were a crook and cashed them? When I returned the checks to the counter, the boy said, "Oh, ok". No "thank you", no "Wow, sorry about that", or "Wow, Thank you so much for returning them". It was like it happened all the time. They have also lost mail from banks that I had been waiting for weeks for, only to find out they returned the mail to the bank, because they forgot to add me to the PO box that I actually paid for. They took my money......but didn't put my name on the box???? HUH???? The owner won't let them give out her name, so when I went to complain, nothing ever happened. Why? Do you think they gave her my message that I am going to complain??? Yea......right...I was born yesterday!!! Bottome Line??? Don't go to this UPS Store....you will be SORRY!!!!! read more

This place is not a good representation of the UPS name. The store is usually pretty dumpy. The people are usually nice. The parking is non existent and that's a drag when you have several boxes to drop off. The biggest complaint is that it's a complete ripoff if you need a box or even a piece of tape. If they have to tape the box closed they will charge you for the tape and the labor! There is a FedEx location at the other end of the lot. Go there. It's clean and much easier to park. read more

I posted this in error not sure how to delete and dont have time to figure it out...im really into online shopping so I'm grateful for the UPS offices closeby read more

I took some Christmas gifts to this location to shIp to two different daughters out of state. The clerk carefully packaged the two shipments for me and I watched him label both boxes. Turns out that one package containing mostly cloths shipped out without an issue, but the other package containing expensive items magically never made it to the UPS truck. Of course I can't prove what actually happened after I left the store, but if you have expensive items to ship, don't have them packaged at this store. read more

Staff is great, problem with this location is the parking and the very narrow door that opens outward so if you have a large box you have to pull the door and get it though the narrow door, I use this location often due to the convenience but there are other locations that I will use for larger packages due to the parking and door situation. read more

I shipped a small item that weighed less than 2 lbs, with their slowest service, it cost $13 which isn't that bad. Then they charged me $9 for a tiny cardboard box! Ridiculous, I will never return. read more

I use this UPS store all the time. They help me in all if my shipping needs, the customer service here is pretty good. I use them for notary also and they know what they are doing when it comes to my documents. The trick to shipping is to use common sense specially returns like Zappos or Amazon returns. read more

This is THE UPS store to go to in Torrance. There is another UPS store in Torrance that's actually closer to me (however that one has horrible customer service, always very short with me), but I go out of my way to this one because of the great service I get. They are always friendly and help me with my packages, I also had some international packages that I needed shipped out and they helped me fill out all the necessary paperwork. No complaints at this location, great service! read more

What I love about this UPS store is that it's never packed but even when it does get a bit crowded, there are always at least 2 cashiers on site and they usually work very quickly to get through the line. They are pretty friendly, knowledgable, and pack your items up fast. However, there was a young man there today who seemed to be in some sort of rush and had a bad attitude even though I was the only person in the store. I brought some packages for them to ship out but was told that I could only send them through the USPS, not UPS. Oops, my fault. But you could have worded that a bit nicer... Also, what bugged me is that after he rung me up for the envelope I bought, he put one of my shipping labels in this see through plastic case and told me to "Just peel the back and stick it on." It didn't look like a sticker and I asked him again to explain it to me, said the same thing, and that's it. He had no basic customer service manners and had to go all the way back home to try to figure it out. There was nothing to peel. It would have been nice if he just did it for me or at least showed me how to do it. read more

Every time I've been here the workers and super helpful and nice. I never see a huge line there & they don't charge for every little thing like other UPS stores I've been to do read more

Very nice store - clean and well supplied. Competent staff. I had two dresses to return and forgot to print out the Return Label for one of them. I emailed it to the store while I stood there, and they printed it out for me. Got both of them boxed up and with receipts - was in and out of there in 10 minutes. read more

I did get service at the store. Which is always a good sign. I shipped a laptop back to the manufacturer to be repaired. I assembled my packaging at the UPS location and the clerk charged me an additional $2.00 because according to the clerk I used a lot of staples and tape. The clerk was young and hadn't learned about customer service yet. It will happen one day. I do think he was trying to help in his own way. The initial print out with my address was incorrectly input by the clerk and when I pointed it out he did correct it. I think this store is ok. It's just not equipped with good customer service. If you have a few extra bucks go to FedEx in the same shopping center. Their customer service rocks. But in the end you get what you pay for and I wanted cheap shipping so I can't expect A-1 service with it. But I am an optimist and always hope for the best. read more

In a world rapidly turning into shit, it's nice to have something good. This location is always great. Helpful, nice people. I think other locations are often good too, but this is the most local for me so I visit it the most. Thank you all that work here! read more

I went to the UPS store for my holiday shipping. It was my first time shipping with UPS and Victor was very helpful. He was professional and patient, explained forms I had to sign, and made the process easy. The line was quick and the workers were knowledgeable. My experience with UPS was excellent and I felt certain that my packages were in good hands. read more

Your $2 printing fee for the first page and then 0.15 cent per page after is disgusting. Then your 0.25 cent fee for credit card purchases under $5 is just as ludicrous. These prices are preposterous. Anyone in their right mind should go out of their way to support other companies with a better price point. read more

I came in to send a package off and the guy greeted me and proceeded to help me. He told me to go to the counter so that he can ring me up and prepare my package. He then proceeds to help another lady that just walks up to the counter and ask me to wait I was there prior to the other client and that should not have happened. I am not happy with the service that was provided because he should have asked the woman to wait while he was assisting me. read more

I wish there was a zero star to rate this store. One of the worst and poorest customer services I've ever experienced. Rude, unfriendly, and unbelievably impolite. They did not have the service I was hoping to have the assistance with, despite the appointment I had made. The clerk had absolutely no manner to handle the situation and explained the misunderstanding. No matter what, I would never go back there for any service. read more

New employees are providing really good customer service now. It's the busiest and the most efficient store in Torrance. The new owner is even helping people in hospital for mobile notary. read more