We had a delivery problem with an incoming package, so we asked to have it held at this Access Point instead. At first, it seemed fine - we got a notification that someone there signed for it already. When we came to pick it up though the unhelpful attendant claimed they don't have the package, even after we showed her the delivery notice. We had to ask what she thought might have happened to get an explanation (of sorts). Apparently, they sign for packages in bulk without checking. She then said just wait a day and try again tomorrow. Guess what happened the next day? They refused delivery! Thanks to the intervention of @UPSHelp on Twitter and their very persevering colleague at the UPS depot we managed to track the package and hold it there for pick up -- never ever going to use this UPS branch again. We lost an extra two days (and I had to take time off work) since they can't do their job and just accept a held package as they're supposed to. read more

Called to make sure Notary Public was there and was told Notary person was there until 6:00pm. Told person on the phone I was on my way. Got there at 5:15pm and was told Notary person left early. Clerk in the store tried to say I didn't call that store. I verified the phone number I called on my cell phone. Still trying to argue that I didn't call. I made sure to call because I was coming from the other UPS store on Mission whose Notary Public left early too after I called them. Don't go to this UPS or the one on Mission for Notary sevices! They all apparently like to leave early. Worst customer service by all the staff. Apparently no one communicates to each other. Update: Great customer service at the UPS on Alvarado Blvd. They have long lines, but are efficient. They know how to multi-task. And Notary was there when I called. read more

First time at this location for dropping off a package around 9.13am .As soon as I entered I said good morning to this this lady at the counter with the mask and in response she didn't even bothered to say hello or good morning just pointed towards the scale to leave the package,printed out a receipt and handed to me without a word..... I know sometimes you don't wanna deal with people but you chose that job as customer service,at least hello or thank you. read more

Don't come here. Workers don't like to work. No customer service skills. Dude in the back twiddling his thumbs acting like he's on his break. Meanwhile line is out of the door. Instead of saying, someone will be right with you, he PURPOSELY does not look up so he doesn't have to notice that NO ONE is being helped. The only other worker is busy helping a customer with notarizing documents which takes some time. We all stood in line for 20+ minutes for NO ONE to be helped. Not a single customer. Line did not move and just kept forming. Dude in the back: shaking my head at you and LMAO. Take notes, get training and get to work. Idk. Do something. Anything. Don't just sit there and do a whole lot of nothing. You're embarrassing yourself. read more

This store is excellent! I recently was visiting the area and came here for a number of things - copies, faxes, shredding, emailed them a document to print, notary and packing/shipping. Everything went super smoothly and the staff were excellent, knowledgeable and friendly. I had them pack and ship a couple of delicate items and they did an amazing job, much better than I expected. Highly recommend!! read more

If you like needlessly overpaying for your items because of neglectful customer service, this is your store. Be careful about how the associates at this store process your items. I had my sister send a personal package to the UK (where I currently am) and I was slammed by an enormous import charge here. UPS in GB refused to give me my item unless I paid $334.00 USD, due to an import charge on an item I already own. I am still in the process of getting refunded. If the package was correctly listed by the associate, I might have been spared the difficulty of tracking down a refund. read more

I went to this location may10th looking to get some paper work notarized. Two girls working the counter were horrible. One heavy set girl was carrying on a conversation with a customer about her ring and manicure. She did not even acknowledge I was standing there. Then the second girl came out finally and said she did not know where or when the notary would be back and was rude and disrespectful. I walked out and left. These 2 girls are absolutely disgusting representatives for your company. The only good thing I want to note is I went back the next morning, the notary women was there I do not know her name but was very nice and helpful on getting my papers notarized. But the the two girls from the day before are lazy and do not care and should be fired! read more

Gloria is the most knowledgable at this location. Very helpful and kind. Everyones masked up.

The team at The Union City UPS store is great. zuley and Talia are efficient and have great smiles. I visited the store with a large package and both were very helpful. I visited the stire at 4:20 on 11/12/19. read more

I love using this location! Armaan usually helps me and always gives me best service no matter what how busy is the store, I wouldn't go anywhere else. Thank you for everything. read more

Don't go here if you're looking for a notary. Called ahead of time to make sure they would still be there, and by the time we did they had already left. Waste of time, same thing happened when we went to the mission location as well. BOTH are a waste of time. read more

Horrible service!! I dropped off a package to return to Amazon on 10/31/20. As of today, 11/15/20, Amazon still has not received the return and I haven't received my money back. I called UPS customer service and they refused to start an investigation until I contacted the UPS store. I called the store where I returned the package and was told to call UPS customer service! I told him customer service told me to call the store. The guy on the phone said he would call me back because he was busy with something else! He never called! I can't believe the incompetence and the lack of actual service of this company. Thank goodness for Amazon! They were amazing and refunded my money once I called to report the run around that UPS was giving me. read more

I prefer any other ups store. But definitely come to this store if you're into waiting in line for 10 minutes, and enjoy poor customer service and would like to pay 2$ to tape up your package. but in my case 6$, because cards have 5$ minimum purchase..... read more

This is the worst UPS store that there is. They are so misinformed about Amazon package drop off rules. Amazon has started issuing QR codes for packages that don't need packing. For the packages that need to be packed they issue a label. I went to drop off a package Mon with a QR code and the lady kept insisting that I chose the option where i need to pack it before dropping it off. There's no way that's possible because Amazon's shipping rules are preprogrammed. QR codes are not issued if it requires packaging. Finally, I went to the UPS store in Fremont hub and they accepted it as is. Such a pain... read more

Zuley has been such an expert help. I've had nightmare experiences at some UPS locations (Specifically the one on Alvarado Blvd). This was excellent, quick and painless. read more

I don't know why this UPS has low ratings. I never had a problem at this store. I would sometimes drop packages off or send package internationally. There can be a wait sometimes but it doesn't take too much time (unless you're in a rush). There's always one woman that's working there (I should get her name next time I go) and she's lovely. We would casually talk about how everything is going and she's really nice. read more

I we went to the UPS Store on Decoto In Union City Ca. On Thursday September 17, 2020. When I got close to the counter I was helped by a C/S Rep. Her name is Alondra. She was very polite and professional, she went beyond to help me out and make sure I got what I needed done. I don't go there very often and every time I Have been there they are very nice and helpful. I really want Alondra to know how much I appreciated her help and knowledge, and How important it was to me to get done. Thank you, Alondra Jose Giron read more

Today morning i visit the store and asked to get a pre-paid shipping label that i need to send along with some documents. Immediately i got a reply from the rep [ She is lady, i didn't get her name ] that we don't do prepaid shipping label try USPS or online :( I went to another UPS store #6139 immediately and she helped me to get the pre-paid shipping label and helped me with shipping label. I'm really disappointed again, Nothing changed here in the store *** Not sure how you are doing to improve your business *** this is not my my time with the [Same] lady employee in your store, she is always rude and not willing to help - good luck. read more

Awesome customer service. Plenty of parking. Lots of other shops in the area. Its not crowded and they go through the line fast

First time here, no complaints. I dropped off a package today and was out the door within 2 minutes of walking in. The place looked busier and I thought that I would get stuck in line for a few minutes. There were people making copies and another couple in line doing something. The look of the UPS Store is nothing fancy and looks like any other UPS establishment I've been to in the past. Well, right when I walked in I was greeted by an employee and he stated that he could help me. I handed my package, he scanned it, asked if I needed a receipt, handed me the receipt and I was out the door. Done and done. My experience here was fantastic. I got what I wanted really quickly and efficiently. read more

I had an great experience using this branch for a huge shipping with some packing and organizing challenges, and Zuley helped me and was excellent, I recommend this branch and I would definitely keep using them. read more

My go-to ups store! Staff was polite and patient with my multiple Amazon returns. I will definitely come back again!

This is a late review, as I was supposed to post it a few days ago, but got busy babysittting.You know that bumbling clown who walks into a UPS store and needs to ship his package. He doesn't even have it packed correctly and doesn't even have the shipping address properly prepared. That good for nothing handsome guy is me (LOL). I'm the guy who needs help when it comes to sending stuff like this, especially a six foot carpet!! I was lucky enough to be helped by three BEAUTIFUL LADIES named Jackey, Talia and Zuley!! and they were all were so nice and helpful to me.They took the extra time to ensure my package was packed correctly and going to the correct place.They didn't look down on my man packaging skills!! This is when you just do a half rear taping. They went ahead and re tape it for me professionally. The location is perfect ample parking and the customer service here was a 5 star. They helped me out and were so friendly about it; I don't mind paying extra and not waiting in those crazy post office lines. I will return for sure; keep up the great customer service ladies and I will spread the word via yelp :) J read more

The lady working there was super rude to this elderly man. The poor guy didn't know how to proceed on the payment and she was very rude, telling him to scroll down with a rude tone and attitude. He didn't know what "scrolling" even meant. She could have totally demonstrated him how to scroll and where he had to sing the document. She was working there the morning of 10/12/21. People deserve to be treated right, especially the elderly. read more

I have been having all my packages delivered to this store since March, 2015. My neighborhood is known to have mail & package theft and this is why I started having everything delivered here. Gloria & Mariah & Reyna (I think the Manager) are all great! I highly recommend this store. I'd like to recommend to the owners that there needs to be additional help after 5:00 because there are sometimes long lines. Also, need to have more than 1 employee checking the emails. I'd also recommend that if the employees aren't able to answer the phone, maybe have the call forwarded to another Owner Owned store so it doesn't just ring. Keep up the great work! read more

Charged for tape up the Amazon return box. Seriously? The old lady (probably an owner) tried to make extra pennies. The young folks who work there never charge me for such things considering that is exactly what Amazon would say. Bring your return to UPS stores without printing or box. read more

Customer Service is the last thing on their agenda... The owner is there to squeeze every single penny out of your pocket. I have always received a AAA discount on UPS shipments I make but this time around I happen to deal directly with the owner (Mr Patel), who bluntly said they have never offered any discount. His attitude was as if he was doing me a favor by even letting me ship the item from there... There is one on Alvarado Blvd, who treat you like a customer... please value your options before using this store. read more

Used to have friendly staff and services when needed, as well as really motivated employees. I even remember using packaging services (since they offered it) to pack heavy large items. I was concerned about this since I didn't knew if they could pack such items, but the staff was awesome and offered me the right packaging service right away. I even shipped a big DOT printer once that they packed, and it arrived safely to destination. I was really impressed by how easy it was to just bring in my item, and they will pack and ship it for me without troubles. However, on March 12th 2017 I had to ship a expensive and bulky car part. I went to the shop as usual with my UPS prepaid label, packaging slip and "Fragile" stickers, very confident that they will pack this item for me and ship it as usual. Well, not really actually. Looked like they had new staff there who didn't knew anything about what they were supposed to do, or may be too lazy that day to do the packing job. I don't know. But that day all I received as answer when I asked if they could pack this item for me and ship it, was a "oh we don't have this kind of box so we can't pack it. You have to find one yourself like at Home Depot or so, and pack it yourself". YES, you read correctly that's what I got as answer that day! But wait, there is more! When I have tried to explain that I never had any problem before and always came here to pack my items, and that even UPS headquarter I had on the phone helping me with my shipment, confirmed that I could bring my item to any UPS store and that they will pack it for me, they told me that I should call some kind of UPS management center to get my item packed at instead. Then they gave the number of this place and left me by myself, wondering about what the hell just happened. Alright then, back in the car with my still UN-packed item, then calling this supposedly UPS management place. Guess what ?... The phone number they gave me ended up to be some sort of scamming line with a recorded voice saying that I won a cruise and asking me to do a survey (probably asking lot of personal info to steal my identity while they are at it) to claim my prize!!! UNBELIEVABLE!!! Ended up going to a different UPS store where I found some competent and nice staff that handled my item and packaging services without any troubles. So NOPE, I am not returning any more to this UPS location. I am done after this. read more

First time coming here no complaints. Walked in, dropped my package at the counter and done. Fast and easy. read more

The worst customer service You guys have nasty specially the Indian lady works there please need to learn how to talk with the customer if you have no customers you have no job you will stay home because of us you get paid please learn how to respect your customer I gave your customer service 000000 just because of the Indian lady And I think she threw away my mail because my family didn't received it yet is been 3 week now read more

Whenever I need a package to be sent out or need notary, I always come to this UPS store because it's like 5 minutes from my house. The people here are really friendly, helpful, and always greet you with a smile. This UPS Store gets an A+ when it comes to customer service. But there is one major back to this place. This is the smallest UPS Store that I've ever been too. If you're looking to do more than mailing a package sent or Notary, you're better off going someplace else. This is not a Kinko's style layout, so don't be expecting massive amounts of business tools or copy machines, etc. This location should be used for what I consider 5 minute jobs. Here's my package please send it out to X, Y, or Z. Or I need to buy some stamps and boxes, thank you very much and I'm gone. Not only is this place small, but it's located in a busy stripmall. So this UPS store does get busy and can get a bit claustrophobic when there are a lot people here. Usually there is only 1 or 2 people working here, so the line can get wrong (especially if you get the one person who has a ton of packages going out to different places and needs a separate receipt for each of their package... but I digress). Overall good neighborhood UPS Store for those quick in and out deliveries and your Notary needs. The friendly and helpful staff makes what would be a 3 Star experience a 4 Star place. read more

I feel like the quality of the customer service at this store has really improved over the years. About 3 years ago, I would say this branch deserved only about 2 stars. Naturally, whenever I needed to head a UPS Store I tried specifically to avoid this one. However, my latest experience really improved my estimation of them! Customer Service: I was doing a lot of errands that day involving mailing out my supporting documents for a VISA - basically, my LIFE in a package being sent off to New York. Enough to give me major anxiety, right? So I turned to Maria (I believe her name was), who was extremely helpful with getting everything sorted out. She explained to me all the different pricing systems for how quickly I wanted my package delivered and returned and was super helpful with trying to help me figure out what I needed to do and the best course of action. Not once losing her patience! Dealing with clueless customers is a pain in the ass sometimes (I can attest to that having worked in customer service myself), but I feel like anyone deserves a gold star after spending 20 minutes with someone and understanding how important the package is. After sending off all the important documents I have in the world, I didn't feel anxious. I just relaxed and had breakfast because I knew everything was in good hands! read more

Don't make the mistake I made I wanted to get a notary done on legal paperwork. turns out the lady behind the counter did not even know her own legal obligations as a notary public. She informed me that I must fill out section which was required by law for her to fill. all she was going to do was stamp and sign. Thank God I know the rules of Notary Public being that I am a notary public myself. Her license should be revoked or she should attend one of those sessions again to renew her education of being a notary public. Why do people get licenses they don't understand the rules that are required to hold those licenses. She was rude and unprofessional. I drove across town to another ups store and he knew what he was doing and it's was a pleasant experience. Do not waste your precious time and go to the ups store on Alvarado blvd. I would give no stars but that isn't an option. read more

I was there on Monday and this new girl Cy was so friendly and helpful! I wish all UPS stores had someone like her. She should own her own UPS store if you ask me. read more

I ended up coming up right before they were closing. I urgently needed to send a last minute package. There was a man already being helped by Zuley. She was all alone trying to answer all of his questions. She was super efficient with handling both of us. She definitely knew what she was doing. Got me in an out faster than I expected. Despite having to stay a little late for me, she was very accommodating. THANK YOU ZULEY! You are awesome and I appreciate you taking the time to help me when you could have easily turned me away for coming in so late. read more

This is regarding the customer service staff. I was attempting to find the return code on my phone app and the lady at the desk said, don't come here unprepared. I'm busy. Very rude and inappropriate. read more

My drop off was quick and easy. I had a package that already had a label. There were a couple of people ahead of me then another cashier opened up and scanned my package. Simple as that! Not too much interaction went on between me and the employee since my package was easy. Will be back to send more packages if needed! read more

Very few stores provide excellent service without taking much of your time and I can bet this is that store. Soft spoken and helpful people work here and yes they are very pai read more

Worst service ever! I came in at 5:03pm and was turned away. The girl working said that they were closed even though hours are until 6:30pm. All I wanted to do is drop off a package that I had in my car. When I went back to my car to leave I saw another person try to make a drop off and they accepted their package. It seemed like the person working was just trying to close shop early because it was New Years Eve. Unacceptable, if anyone is trying to make a drop off during final hours, you might as well go to the union city location. I went there after and they gladly accepted my package. read more

I've been going to this UPS store for a couple of years now and it's always been a so-so experience there. Two ladies usually work there. The younger one seems a little dim, but perhaps I just have overly complex questions for her when I'm trying to figure out how to ship my packages. I've purchased stamps, shipped packages via UPS, and sent regular mail at this location. They usually have everything I need. This last time I went, while the younger lady was ringing me up, I had just taken out my credit card and was about to hand it over and then the older lady took over her register to ring another customer that came in after me. I stood there expecting the younger lady to say something like "excuse me" or "use the other register please" but she didn't so we were both just standing there looking at each other, waiting for them to finish. This experience is typical. Last time I went in, I tried to make small talk while I was putting stamps on my very belated holiday cards. I asked the young lady a question which I assumed she got all the time about the Forever stamps: what's the advantage of buying regular stamps when there are forever stamps? She looked at me confused, shrugged and said "i don't know." She then just stood there in silence and watched me for about 10 minutes as I put stamps on my envelopes. I'm not looking for intellectual stimulation when I make small talk, but throw me a bone by saying something nice and conversational back to me. Or maybe she just didn't feel like talking? Perhaps I'm just too chatty. The biggest pain about coming to this place is the parking. That lot is always full and crazy. The layout is insane too. Each aisle has rows that face both directions and has cars coming in both directions so when someone is backing out they jam up the aisle. The other problem is that the spaces are really tight too so watch your sides. I usually avoid all of this by parking further out, closer to Rite Aid. This end of the busy strip mall also has a Dollar Store, a yummy L&L, a super huge Starbucks, the best Wing Stop in the area, an awful Hometown Buffet, and Jenjon's Cafe I have yet to try but yelpers seem to love. read more