Update: 8/31/2025 As you can see from a previous review, the "Store Manager" reviewed the camera footage and said my experience was not true. Cameras don't lie. They altered and erased for sure. I know what happened. This location has even more disappointed my review. They can't even handle their employees and staff. Still no name of the manager, just a generic email. Absurd. Their "review" of the camera footage is truly not what happened. This UPS location, doesn't respect the truth! Sounds like they want to protect their employees even after an assault. They want to handle this situation "Internally". Way too suspicious of what is being recorded in store actually. DO NOT GO THIS LOCATION. read more

The UPS Store - I didn't throw away the box, I kept it for record. - Printing Services Near Me - Union City, California

Today, I went there. One of the worker is working on something at the back side. He saw me, and immediately come to front to help me out, around 1:40pm. Since the other worker is helping another customers. 2) clean place 3) nice worker 4) efficient people 5) minus one single star, because the parking could be crazy, since there is an indian supermarket and a few other stores nearby. read more

The UPS Store on Decoto- her name is Daisy. 10 stars for her. She was working solo Amazon return line all the way to the door. She knocked that out super quick great job. Great service. read more

Daisy was so friendly and patient. Came with 10+ Amazon returns on Christmas even and she was so friendly and patient. Great Holiday spirit. Great service and friendly staff. read more

I've been going to this UPS Store for years and have worked with different employees. They've all been very nice, professional, and knowledgeable--whether helping with mail or notary services. Thank you for always providing great service! read more

Today my neighbor and my mom went to the UPS store today and they was really happy with the service they were given by Isa They were greeted, and it only took them a second to finish their process. Thank you Isa for helping my neighbor and my mom we appreciate your customer service. read more

I always go to this UPS to drop off my Amazon returns and they are almost always efficient and I'm pretty much just in and out and if there was a line it usually moves at a decent pace. I just have to say regarding a worker that was eating her food facing the customers , she should at least face the other way. The other day I came in and there was a line and only 1 worker was at the register, the other one was eating her chips . On the table , I was thinking oh she must be in break til she answered the phone and in my head I thought at least face the other way so it doesn't look like you're just eating while your coworker's doing all the work . read more

Make sure to ask for receipt to ensure your packages are handled properly. I've never seen female staff so miserable at their job. I don't trust them handling the packages. read more

The UPS Store - Updated hours during COVID-19 - Printing Services Near Me - Union City, California

The women and gentlemen in the store are very welcoming and very cordial and so helpful. I love coming here. It's never too long of a wait and even if it is the people in this particular location is magical Gloria and Isabella are wonderful beings..!!!!!! read more

Came in and had read reviews of the old gal with wavy black hair. Well, the white chick with long hair and glasses is roughly the same but more passive aggressive. Had a full box on my arms and wavy black had full on conversation with her Spanish customer. White chick helps everyone around me and ignores me, and afterwards goes back methodically packing a box with returns. Doesn't acknowledge me at all. Sisters, you're in Union city surrounded by Filipinos. Get out if u don't want to help us. read more

This location is either really busy or not busy at all. I've been here when there are lines wrapping around the store and when I'm the only person in the store. The employees are always very polite and I've seen how patient they are when there are customers trying to return a bunch of packages. Parking wise it's not the best since the location has a narrow strip of parking spots. I think the best time to go would be on a weekday to avoid crowds and so the parking lot isn't too full. Usually on weekends the parking lot isn't too bad if you go in the morning since people are just parking dropping off returns and leaving. read more

Not sure why they have such a low rating. I live around the corner so this is my go-to UPS store. Every time I go in I am greeted with a smile and a hello. When I have to wait they let me know they'll be right with me. And when I have to make them wait for one reason or another they always make me feel like it's ok and I am the only customer. I am so glad this is near my home and can use it any time. Thank you for the wonderful service all. read more

They are understaffed, so the wait was a bit longer than expected. But Manuel (only employee in office, the other at lunch) made it tolerable. He multitasked very well and we appreciated his professionalism and courteous personality. read more

I came here to notarize a document and the service was good. She just asked for our ID, have it recorded, signed, and sealed. We were done in less than 15 mins. This was not the first time we have a document notarized. Every time, we get good service and the wait was not long. Once in a while, we would drop a returned package with a UPS return label. The same thing, the clerk would accept the package, ask if we need a receipt, and we're out the door. I'm glad that there's a UPS store in our neighborhood. read more

The UPS Store - Lobby - Printing Services Near Me - Union City, California

Came here on a Tuesday early morning right when they opened. The lady that works here with the dark wavy hair is super rude, can't be bothered, and obviously hates her job, which this day in age , she should be Thankful that she actually has one. I came here to do my usual Amazon returns but the funny thing is she almost knows that she's ready to be rude. She flips her hair to obviously hide her name tag. Doesn't have any sense of customers service at all. Totally has a flat affect personality. Funny thing is , I went to the mission Blvd location in Hayward next to the pupusa restaurant and the girls there said that they have so many customers that complain about that same employee. A UPS driver also complained that she was totally rude to him, he confronted her and started to take pictures of him. Another UPS colleague! I'm just baffled that that the owner of this place still lets her work here . I won't ever go to this location again. read more

We rarely head into a UPS store unless we need to return an online order. So depending on where our errands take us, we end up going to the nearest on our route. Today it was this particular UPS store. L O C A T I O N UPS is located in the "corner" of the set of shops with Rite Aid. It's right next to Parilya. The parking situation in the area can be slightly challenging as the parking is shared by various shops and restaurants. We were lucky enough to find a spot relatively nearby. S E R V I C E We were needing to do a quick online order return drop off and basically had that experience. It was quick! My bf went in and out in no time. O V E R A L L Pretty good and fast. If ever in the area again, we'll utilize this UPS for sure. read more

I have had a mail box with this Store (Decoto and New Location) for about 20 years. Their service has been decent. Gloria who has been there since the beginning has always been helpful and friendly. Their new location is more parking friendly. Besides the exception, general wait times are reasonable. -#1 Customer read more

Big space, easy parking, staff was helpful. Google Maps might mark this location as closed, but it is open and operational. read more

See all

Fast and easy, just drop and leave. They will take care of the rest. The location is convenient for me, just cross the street from my grocery store. read more

I was arrived at 6:27pm and two staffs locked the door and declined to open the door for me. They basically started packing up and rejected anyone come in before the closing time. And they were just waiting inside of the store to get off!! I knocked and showed them the time, told them it is not closed hours yet and they just looked at me cold I RECOMMEND THIS STORE LOCATION CHANGE THEIR CLOSING TIME TO 6PM IF THEIR STAFFS WOULD LIKE TO GET OFF EARLY!!! WHAT A STUPID customer services. read more

The UPS Store - Hours - Printing Services Near Me - Union City, California

This is my go-to place for returns and it's always been a breeze. I'm so glad they moved 'coz I prefer this location than the one by Rite Aid. And on Sundays when they have shortened hours and there's only one person in the store, the line seems to go so much faster. Lashly is always pleasant with every customer even when the line seems to be non-stop. It's a hit and miss on other days...you might get a smile from the others (or not), but it's a given when Lashly is around. read more

Walked into the UPS Store and noticed this employee taking quality time to help a customer with English as a second language copy and print a legal document. I was impressed that she took the time to help this customer. Her name is Mariah and when it was my turn to return some purchases from Amazon that were not properly packaged she helped me in getting through the process. I realize how difficult it is these days to find talent so please recognize her if nothing else as she truly is an asset to this UPS Store location. read more

I went back in one day to ship off a return. But I didn't have any tape to tape the box up. Lady was a bit rude and said "next time you need to tape up the box yourself or we can't take it". read more

I had a few questions about shipping out of the country and tracking information, so I called here before I wasted my time with the hastle. The lady named Gloria answered the phone, and was very polite and patient with all my questions. She gave me pricing, and walked me through their process. When I got there another lady named Mariah helped me. My stress level may have been giving her a negative vibe, so she kept talking to me, and reassuring me that my package will be tracked, and she was going to take care of everything. She was really sweet, and very helpful. Both ladies were great, and very professional. Thank you so much ladies read more

I come here for the convenient location but my partner and I have decided we're just going to go somewhere else. Zuley is by far the rudest person I have ever met. She is always looking to get snappy at someone or just reject any packages. We dropped off a return and we had no issues with the box yet for some reason she shook it in a way she broke the box and told us she'll ship it "this one time" but it's not her fault if we don't get a refund. We watched her get snappy and yell at people who are hard of hearing wondering why they can't understand her. When we're lucky to come on a day she isn't working other employees of this location are quick and give wonderful service. read more

I've had at least 3 visits to this location and it's safe to say that I can give this place a solid 4 stars (overall). In the last 2x I've been in, the customer service associate worked well under pressure seeing that she was all alone handling a long line. She managed to keep a smile on her face and maintained her cool without getting an attitude to people giving her attitude for the long wait. I witnessed this on two previous visits, so when I see her in we joke about how she needs more help in the front. My most recent visit was also flawless. I came in today to take passport pictures. The process is super easy; they have you sit on a Chair behind the cash register and the associate takes the picture. She lets you review it before she prints it out which is super cool, most places won't even show it to you. The cost for 2 passport pictures is $11.50+tax. It takes no more than 10 minutes to take the pic and for the pics to print out. I like this UPS store because of it's convenient location. This store can be located next My Favorite Indian Restaurant, in the Rite Aid shopping center. Flexible hours, this place stays open until 6pm! read more

People are friendly and nice to work with. Quick and easy to ship. Bit expensive for notary services!

One star. They should really have more staff. I came here on a Saturday afternoon to drop of an Amazon return and it literally took a lot longer than it should have. I've gone to other UPS locations with more than one person working and the return is usually quick, convenient and efficient. I came here for the first time and it was extremely slow plus a super long line. Not returning to this location again. Please hire more staff. read more

simple store and can ship and purchase items no problem or issue, a little expensive when buying notary items but no issue. service is slightly laid back but reliable. read more

My negative rating is because of the 2 horrible interactions I had with one of their female employees (Zully). She is extremely rude, unhelpful, and condescending. She has no customer service skills. I usually come here to drop off Amazon returns and I am fairly well acquainted with the procedure. That being said there are sometimes some minor differences j the instructions. Zully is rude and demeaning when asked for clarification. read more

I rarely use UPS at the retail level but had to get some things shipped back to ATT today. So I walk into the location and the line is out the door and I watch the clerk Zuley ( who is all alone on a busy Saturday) do a great job handling the customers. She was professional and patient. I was impressed and as a retailer considered giving her my card to see if I could steal her to my company. Great work Zulley! It is not often I see someone give her all and do it with grace and good humor. By the way, I still might come back and steal you away, your manager obviously has no idea of your talent or worth. read more

It's great to have a Notary Public service at this convenient location and not only that, the staff was really nice and helpful! I even received a little bit extra service today and walked away happily. It's always so nice to deal with kind and helpful people and I want to make sure to mention that so we'll all consider this store to help it excel. For Notary Public service, I would call first to find out the hours and avoid lunch hour. read more

Love the staff working in this branch very friendly and efficient. The location is perfect because it's close to my house . Very convenient for me. read more

The female staff was rude and curt. I was returning an item- instruction stated to show the staff the QR code. The staff did not accept the item stating I had to package the item myself. read more

We came for notary service on a weekday afternoon. There was no wait and we were in and out in about 10 minutes. It was $60.

This particular location is the worst UPS Store I've ever used. Will never go back. Went to ship a package which they weighed. That was fine But when the package turned out to be not as heavy as it appeared they switched to measuring in which she came up with a total of $163.00 USD to ship ground. When asked why she weighed the box first she replied we are a franchise. I ask what does have to do with my question and her reply we charge which ever is more because we're a franchise. Yeah. Took my box to USPS paid $60.00USD problem solved. UPS if thats how you allow your name to be used your a bigger joke then your franchisee in Union City Ca on Decoto Rd. read more

Thank you to the kind staff zuley and Armaanjit for helping me out by shipping my stock x shoes and helping me out with changing amazon label big thank to you guys Really appreciate read more

I went on Thursday around 4 and one of the ladies at the cashier gave so much attitude when I jus asked a question

This place is a rip off, they claim it would take over 2 weeks to send a package ground and charged my son - 2 days shipping. Over $50 for a small box, I will no longer use the UPS! read more

Good store and very good and helpful staff. Compared to all the other UPS stores within 10mile radius, this is probably the best store, well managed and helpful staff and faster service read more