So didn't post after the first incident. About 6 months ago, paid for Fed Ex overnight for a…read moredocument. Wasn't cheap. Got there on day 2. No refund. Just sent a padded envelope with Father's Day card and gift card for my dad in NY. It's been 8+ days. Still hasn't received. Been burned twice now by sending something thru Aim Mail Center. I'd highly recommend paying for tracking if you use this place...or stick an Apple air tag in your package.

Is there a sewage leak? The staff are friendly and helpful but it smells gross every time I go in…read more I'm not exaggerating when I say it honestly smells like fresh hot poop. I wonder if there is a cat?

Dhanushka, the manager is so nice and helpful. He looks out for his customers and calls them by…read moretheir name. He's very friendly.

My husband and I came to get our permission slips notarized so that our children can travel…read moreoverseas with their grandparents. We didn't have to wait at all and the employee was incredibly kind and helpful. We came in with basic forms and he went above and beyond in providing the actual notary jargon that we could attach to our general form just in case our kids/grandparents ran into any issues while traveling. You can tell that he was experienced and knowledgeable about the forms we were asking to have notarized. We would definitely come back again for any future mailing/notary we need completed!

I see I am not the first person to to dissatisfied with FedEx. To that end I will say that Fed Ex…read moredoesn't care about their customers and the company has zero customer service skills. I will never recommend them as a shipper because they will not make sure your package gets where it needs to go. They will lie to you and claim to help you, then they won't. They will run you around AND when the pressure is on they will not do the right thing to make sure their customer is taken care of.

I have never written a review before on Yelp but the patronizing service at this place is one…read morething, however, the fact that they're not open on the weekends and close at 6pm at the weekdays? Unbelievable. Essentially this is a Fedex for boring housewives who have Etsy/Ebay accounts. FedEx Office for the most mundane/boring/nonprofessionals in the area. Why did they spend money on a FedEx franchise? They should've opened a mom and pop copy store and sold key chains and homemade doilies.

As an eBay seller for the past 19 years with over 2,000 individual sales, I know a thing or 2 about…read moreshipping. I'll give you the cliff notes. USPS is cheapest, then UPS, then FedEx being the most expensive. There is a reason for this: FedEx takes that absolute best care of your packages during shipment. I never offer FedEx as a shipping option for any of my sales, because most buyers are too cheap to factor shipping price as an expense. In this one-off occasion, I sold a rather large item & at a high price. The buyer needed specific (& rare item) by a very specific date. Luckily, he was smart enough to spare no expense to make sure to cover any fees for a timely + safe delivery. For such a specific occasion, I did offer to ship via the pricey FedEx, but he was smart enough to know that investing in shipping costs would guarantee that he would get his prized & highly valuable item in perfect condition before his expected date. Just a friendly heads-up: FedEx has an "East Coast Cut-Off" deadline. Meaning, if your item is registered to be shipped (past 4:30pm PST), it ships next day, so you mind as well have shipped it as late as 4:29pm PST the following day. Ken was a rockstar. Granted, it was obvious that he had his hands full doing many tasks that are evident of needing to be done by multiple people, he didn't hesitate to take care of me at 4:22pm & had my package checked-in by 4:28pm - 2 minutes before the cut-off. If you need to guarantee that your item arrives safely, I recommend shelving out the extra cash for FedEx. Especially for those larger packages.

First and foremost, I cannot thank Tammy Hawatmeh and Stuart Karpel enough. I came in with many…read moreboxes that needed to be sent out to different addresses and they helped me find the lowest rates and made the process so easy. Regardless of how much work it was gonna take on their end to type everything in, measure it, and do all the work, they were so kind to me and my fiance. We will always go to this location and if Tammy or Stuart are there, just know you're in great hands! Thank you Tammy and Stuart!

Great service!! Everyone there is super helpful. I've been there a number of times and I've always…read morehad a great experience. This time I went in to get some information about shipping something UPS and explained that it was table that was still in the box, and heavy. I asked if it can be shipped there, and if so, would someonebe able to help me bring it in and the young man said yes. Upon returning, I was helped by Alejandro, I asked if he would get the item out of my car and he was happy to do so. The staff make it easy to ship something, they are helpful, and quick. Alejandro also asked if there's anything else he could help me with and if there was anything else I needed.

We've recently started using Box City for our business, and it's been a great experience. Their…read morecustomer service has been outstanding everyone is friendly, knowledgeable, and always willing to help us find the right shipping supplies. Their pricing is very competitive, and they have a huge selection of products in stock, including bubble mailers, bubble wrap, packing tape, thermal labels, shipping boxes, and much more. It's nice to have a reliable local supplier instead of waiting for online orders. Everything we've needed has been available, and the quality has been excellent. If you're looking for a one-stop shop for shipping and packaging supplies, I highly recommend Box City. We'll definitely be continuing to do business with them.

These guys are always so helpful so nice and professional and fast! Highly recommend them!read more

Jen and Drew were tremendously helpful packing a hand made children's rocking horse. Drew was…read moreespecially careful bubble wrapping and boxing this large and bulky item. Jen, while helping other clients, multitasked and took time to ensure my shipping info was correct and completed my transaction in a timely manner. Estimated delivery is the only downside to UPS which can be a real crapshoot.

I would like to say they staff there is top notched. They are always going far and beyond fir me…read moreand my business. Anna and Tyler took care of me and helped me with all my questions and package updates. Thxs

I had to get a package off to one of my sons who lives in South Carolina and so I was told by…read moreanother FedEx that this one could get it there on time. One of my sons ran in with me to get it off and tried to figure out how to get postage on it ourselves. Sherri saw that we were struggling and cheerfully came over to help us. She showed us how things worked and got our package taken care of and shipped off. She was so nice and very very knowledgeable. The postal people work so very hard. She made a rushed , hectic time of it into a pleasant paradise. The store was very clean and items in the store were reasonably priced. I love this fed ex. They have restrooms that are very clean. Also they have tables in the back if you want to sit down and plug in your laptop and wrap stuff. It's nice. A little like a library.

They can't help you ship something with the QR code and the guy barely understandableread more

Hard working family business...always a smile and hello 5 star service 100% happy been here for…read moreover 5 yrs !!!

Very simple and easy! Printed out the return page, taped up the box and brought it in…read more I love the sliding glass doors so I can walk in easily, with 2 hands on boxes!! Easy to found, large parking lot next to AT&T and behind Yamatos. You can package here, print etc. they will help, workers are friendly! I was in and out of there in a few minutes.

I am writing this to provide feedback regarding a negative customer service experience, I had today…read moreat the Stevenson Ranch, FedEx Store. Upon entering the store, I approached an employee at the counter to inform them I was there to pick up an order. The employee, an older female, did not greet me. Instead, she asked abruptly, "What do you need?" When I stated that I was, "Picking up," her response was to repeatedly say, "Picking up what," with a very negative and dismissive tone. She did not ask for my name or the order number, which prolonged the interaction and made me feel unwelcome and disrespected. I believe this employee's attitude does not align with the standard of customer service your company strives to provide. The interaction was brief, but the lack of basic politeness and professionalism was surprising and disappointing. I trust that you will address this matter to ensure that all customers receive a more positive and respectful experience. I did want to mention my order was done to a high standard, however the customer service could use some help.

Very unprofessional- had an appointment at 5:30 pm and I came to the location just for the office…read moreto be closed? I called over 10 times and there was no response. The office emailed me an appointment confirmation all for them not to be here!

Erin Represents this Castaic Business with 5 service now…read morethe reason why this is true is as follows: 1) I'm getting older I forgot my readers and she read every line of this very important fingerprint form for me 2) do you think rolling fingerprint is easy? Alaska is crazy. They make you go old school and Erin, has that magic touch to get that right print. I'm doing a nursing contract. I'm broke because i party like a rockstar and I need money fast without her excellent service. i will have to borrow money from my friend again. It's good to have friends. It is a harvest moon tonight and i wish for Erin & this company continued success/good fortune Shane