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    The UPS Store

    3.3 (49 reviews)
    Open 8:00 am - 6:30 pm
    Updated 1 week ago

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    9 years ago

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    9 years ago

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    13 years ago

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    13 years ago

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    6 years ago

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    Photo of Tina A.
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    10 years ago

    Great location! Shot out to Chris who was super helpful and sweet! Great customer service! ...ill be switching from my regular location :)

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    11 years ago

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    14 years ago

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    Page 2 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I have been a lient of the UPS store for several years, the staff is super friendley and helpful.

    Mentioned in 4 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (60 reviews)

    Leadership lacks accountability and sets bad example for her team…read more I went in during a slow shift on a weekday to inquire about a package I dropped off. Jillian's (the manager - unfortunately) only response was that drop off packages are "out of their hands," and her attitude grew increasingly rude when I tried asking about who I could go to for information. Instead of giving me resources or actually helping, she only seemed interested in acting like stuck up a high school mean girl. GROW UP. Set a better example for your young employees, who no doubt will leave the store and actually pursue a career. I was back the following week and asked an employee, Charlie, for advise and he was able to give me a phone number. I got my refund and found my package thanks to him - stars for him and him only!

    Long review, but worth the read! I actually go out of my way to come to this location. If you've…read moreever been to the one on Copper Hill Drive, you'll understand why. That branch stresses me out every single time. The energy is tense, the staff is rude, and I DREAD walking in. This place? Complete opposite. The team here is joyful, warm, and genuinely kind. They're talkative in the best way- joking with customers, laughing with each other, and making you feel totally at ease even when you're walking in with a mountain of packages like I did yesterday. The vibe is positive, team-oriented, and it shows. You can just tell these people actually like their jobs and like each other. The woman I believe is the manager deserves a special shoutout. She's so pleasant, and it's clear her team genuinely enjoys working for her. That kind of culture doesn't happen by accident. She creates it! Seriously, if Copper Hill is your default, do yourself a favor and make the drive to this location instead.10/10, will always come here.

    The UPS Store

    The UPS Store

    (79 reviews)

    Best customer service , very polite and friendly . Always able to find my packages . Great store…read morehours and I live that they are open on Sundays

    I stopped by earlier today to do some Amazon returns and it's a legit rainstorm outside. I grab my…read moreitems that I'm returning and proceed to enter the store. I step in and there is this middle aged tall white haired man behind the counter. He doesn't greet me, he looks at me with disgust and just grabs the scanner to start my return process. While I'm pulling up my phone to find the barcodes I hear him sigh like he is irritated and doesn't wanna be there. I get it, it's Christmas Eve but that shouldn't decrease your customer service experience. I bring out the items and he scans them quietly and when packaging them he throws them in the bins behind him with so much attitude that I'm starting to feel uncomfortable like he can't wait for me to leave and returns to be over with. I had roughly 5 items in my box that I was returning and all labels and barcodes were in order. When I'm done I kindly ask if he could toss the box I had with me for me and he side eyes me and says "No, we don't have any room for YOUR BOX. But there are containers by Panera." And that's it, I just walked out while hearing him sigh in the back I haven't felt this dull about an establishment in a very very long time. I will never return to this place again, and will keep to my UPS I usually go to. This was a horrible experience to say the least. It honestly doesn't cost anything to be friendly, just sayin'. The only positive thing about this place was the cute bulldog walking around in the back. Do better UPS!!

    The UPS Store - shipping_centers - Updated June 2026

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